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Customer Ratings & Reviews

Your price for this item is $164.99
The comparable value price is $179.99

Customer reviews

Rating 3.6 out of 5 stars with 173 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

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Cons mentioned filter

69%would recommend to a friend

Customers are saying

Customers consistently note the excellent quality and long battery life of the Geek Squad Certified Refurbished Xbox Elite Wireless Controller Series 2. Many appreciate the controller's customization options and ease of use, while also praising its comfortable grip. However, some users reported issues with stick drift, unresponsive buttons, and problems with the right bumper.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 173 reviews
  • Cons mentioned:
    Analog stick performance

    Rated 2 out of 5 stars

    Not sure anyone bothered to test it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box the left analog stick had a drifting problem. Anyone that would have actually tested it would have noticed. Of course now it's out of stock so I can't even get it replaced.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Xbox controller there is hands down. Tried the scuff and this blows it away

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    best replacement

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect replacement to mine that broke! no issues at all from being refurbished. if you need a series 2, this is the way to go

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    100% worth the money if u are a competitive gamer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes time to get use to it compared to the normal Xbox controller but it’s really good quality and last a good time

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So good I’ve bought 2. Highly recommend this controller over all others.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The best controller available refurbished like new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best controllers ever made. Refurbished but works like new. I was taking a chance but the controller came clean and worked flawlessly. Great pickup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent build quality with a few hassles

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely comfortable, and being able to have back buttons and multiple profiles is a awesome. However, my first one stopped working within a week, and my replacement still have button press lag issues.

    I would recommend this to a friend
  • Cons mentioned:
    Button functionality

    Rated 5 out of 5 stars

    Controller 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a refurb. The x button just sticks a bit here and there. I can’t believe someone actually took it back. They shave off a few bucks for me and bam!

    I would recommend this to a friend
  • Cons mentioned:
    Button functionality

    Rated 1 out of 5 stars

    First Refurb - It was a massive fizzle

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read the reviews, had faith in Best Buy. Well first time out was a dud. Controller came "looking brand new", but buttons were not responsive and missing the paddles, the silver bottom left peace and controller drift on the left side. I didn't think about not having a cable, since most new devices don't come with them anymore, but I looked and seen it was supposed to come with one (it didn't). Going to return and try one more. If that one comes back with issues, I'll have to get a new one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good controller

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left trigger was loose and would move around but other than that it’s a great price for this controller.

    I would recommend this to a friend
  • Cons mentioned:
    Button functionality

    Rated 1 out of 5 stars

    Terrible quality controller

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible quality. Very disappointed. They say it was looked over by best buy techs but I'm not buying that. It had several issues. The right trigger wasn't working and the B button was sticky. Just embarrassing they didn't even bother checking it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good controller

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good controller, it has lasted this long, its very poggers

    I would recommend this to a friend
  • Cons mentioned:
    Analog stick performance, Button functionality

    Rated 1 out of 5 stars

    Terrible condition

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible “refurbishing” program. Stick drift and broken buttons in the back of the controller after a week of use.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Analog stick performance

    Rated 1 out of 5 stars

    DO NOT BUY Refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m currently stationed in South Korea so I bought this controller refurbished online and had my girlfriend ship it to me. About three weeks later I revived my controller only to find out the analog stick didn’t work. When contacting Best Buy they told me there were no replacements and the best they could do was take a look at it. I explained it would take over a month to get there, and they said were unable to replace the controller.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent controller

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This controller is the best on microsoft offers. I really like the ease of prgramming and the sensativeity you can fine tune nicely to your liking

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Hoping for better in the future

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still has issues with buttons not responding as well as the right thumbstick wanting to drift. I wanted to like it but sadly just not the right time to get one. Returned due to these issues

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not what expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I had expected. It felt to me like the regular Xbox 360 controller. Only difference is that the batteries are rechargeable, that’s about it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Controller Out There

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get the GeekSquad warranty with this controller. It the best when it works, but they do have lots of issues.

    I would recommend this to a friend
  • Pros mentioned:
    Condition

    Rated 5 out of 5 stars

    Best addition to XBOX

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect and in great condition! Worth getting the refurbished at a lower price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New controller

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great controller, perfect for shooter games. Really comfortable.

    I would recommend this to a friend