Main Content

Customer Ratings & Reviews

Microsoft - Lumia 1020 4G LTE Cell Phone - White-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 28 reviews

  • 20%
97%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 28 Reviews
  • Rating: 5 out of 5 stars

    Great Device

    Posted
    SmooveBe
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'm a mobile developer. So I've got all the latest and greatest phones from the top end iPhone 5 (running an iOS7 beta) to HTC Ones. But I wanted to "think different" for my personal phone and got me a Lumia. THE CAMERA I always used to reach for my iPhone 5 when I wanted a quick casual shot. But now, I reach for the 1020. The 41 megapixel camera is nothing short of astounding. Only a high end Canon DSLR has so far managed to crank out images that rival the shooter on the Lumia. The ability to shoot, and then re-crop within the photo has changed the way I look at smartphone photography. Yes, the circular camera assembly in the back looks a bit weird at first...and the phone rests at an angle when laid on its back...but I've grown attached to it. And boy does it crank out beautiful images. I also love the feel of the mechanical lens shutter when you boot the camera up. Nokia's Smart Camera app has a great interface for adjusting white balance, shutter speed, and aperture giving me crazy levels of control on the fly. It's even faster to use than my NEX-5 and the quality rivals that of thousand dollar DSLR and mirrorless setups that I've had. Yes...it's $300 on contract (more if you buy it straight)...but the camera alone for its quality and compactness is worth it. THE OS I like Windows Phones. Sure, there aren't a lot of apps in the marketplace. But the OS is one of the most tightly focused and efficient UIs I've come across. The phone does a lot natively...from music identification to local searches. I even pick up my phone to manage my email over using Mail on my MacBook Pro. Oh...and the ability to download maps and use the GPS without data service is a boon for any traveller. I've used Lumias to navigate China, the Middle East, the UK, and France without having to pay extra for expensive data plans. The 1020 is also the first phone to come with the Amber update...so there are a few new soft features, like letting the phone tell you what time it is even with the screen "off". One gripe: voice commands aren't as good as Siri (which isn't perfect) and I do love Google Now's near psychic levels of prescience. BUILD QUALITY The Lumia 1020 meets or exceeds the (great) build quality of any of the devices in my gadget bag. The polycarbonate body is built like a tank. Where my iPhone is always covered by an invisible shield, I've never bothered with my Lumias. The body shrugs off everyday damage that have rendered previous iPhones scratched and ugly messes. I accidentally dropped my phone on concrete from chest height (a similar drop shattered an iPhone 4) and all I got was a tiny nick on the black camera assembly - perhaps the least tough part of the phone. Buttons are snappy, and have a satisfying click and solidity to them. They don't feel like they'll eventually malfunction, much the way the home button on my iPhone 4s did. There's also an attachable lanyard which surprised me by how often I wound up using it. Yes, it's not the prettiest and lightest phone...but it's one of the toughest, most well made devices I've had. And the camera...oh the camera. It is simply an insanely great shooter. If you can live without Angry Birds and Instagram and would like something different than the flood of Galaxy S4s and iPhones, it's a great phone to consider and a phenomenal camera to have around.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Learning curve.

    Posted
    MOSOLion0913
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    First the bad: Coming from an IPhone 4, my old phone was a lot smaller, so getting use to the size was a major difference. additionally, the Nokia 1020 does not sit flat on its back (like every other phone) because of the GIGANTIC camera on the back (but I'm willing to sacrifice that feature for the amazing picture quality). This is not the phone you keep in your back pocket. Even though I purchased the BestBuy protection software, I am in constant worry of breaking the lens on my camera or damaging the face in any way. This phone is not for those users who enjoy the super-simplisitc approach of the IOS software (even though the IOS 7 update is pretty stinkin cool). Something that I miss about the IPhone is the drop down menu from the top of the screen, it allowed easy access to everything that you missed while your phone was unattended. Now the good: I LOVE LOVE LOVE this camera. It is by far the best thing about this phone, obviously. IPhone rear camera = 5MP, Nokia 1020 rear camera 41MP. Clearly, the Nokia has the better camera. I can fully zoom in the camera, focus, and after the picture is taken it zooms even more! And I can clearly see my friends football jersey numbers from the middle of the stands half way up. I love the "group" contact feature. I can choose to add as many groups as I want to, and in each group I can add people. For example, I have several jobs, and its sometimes a hassle to think about who i work with at each job, so each job got a group. And each contact has a link to their Twitter, Facebook, (or any other social media), along with any other pertinent information. Plus with the social media updates, I get their status updates right to my phone (kinda cool/stalkerish). The homepage is completely customizable to fit you with the different size options for the tiles, along with the settings options. Call quality is awesome. This phone is amazing, and I brag about it to my friends all the time when they ask about it. I would recommend purchasing a screen protector for this phone (I purchased an ArmorSuit MilitaryShield, and it has "healing properties") Last thing, I have only dropped my phone once (I have butterfingers), and the large reason I haven't dropped it more is the handy hand strap that came with my phone.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    A problem waiting to happen.

    Posted
    Rubyblood
    • My Best Buy® MemberMember

    I bought this item to replace my point and shoot camera. I saw 41 mp and had to have it as it was more than double than my point and shoot camera. I purchased it with an add a line option and then suspended the line as I will not be using it as a phone. I used it once as a phone and the call quality was great but I am keeping my iphone as my cell phone. Before these issues started I had noticed the shutter was very noisy. I purchased my device on april 2nd and by april 27th it was no longer working. I went out to the local craft fairs and took some pictures. At the end of the day I went to take pictures of Items I had purchased but when I clicked on the camera app it crashed back to the home screen. I turned it off and tried again when I woke up the next morning (aprox 10 hours later) I tried again and it still wasn't working. So I connected to wifi and backed up the few pictures I had taken to sky drive and then did a master reset. After the master reset the pro camera just loaded a black screen and nothing else. The smart camera tells me something went wrong the camera failed to launch. I did a master reset a few times I guess being anxious just hopping this device that I invested in would start working. I looked online for other people with the same complaint. I found many people saying it stopped working after 25 days (exactly when my issues started). I turned the device off and put it in my purse to deal with later. When I got home from work and pulled the phone out of my purse the flash was on. I turned the phone on and back off hoping it would turn off and it stayed on and would not go off till the phone died. I then headed to Nokia's site and started the long process of submitting a device for repair. While I was at it I used their desktop program to reload the operating system on the device, hoping the whole time it would fix it. 1 hr later the problem continued and the flash was still on. I printed the return label from nokia and sent it off the next day. I am waiting for my replacement device and I have my fingers crossed this doesn't happen again. Glad I kept my camera after all until this is over. PS being an iphone user for years I found the device to have a slow response time.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome camera with a phone attached

    Posted
    Exnav29
    • My Best Buy® MemberMember

    I have had Nokia phones in the past and am very impressed with them. I grew tired of the iPhone so when I saw the Nokia 1020 I had to look at it. In the store, I was impressed with the camera quality. I am not a big picture taker so I do not stay up with the camera technology trends. However, after taking my first few pictures I am converted. I find myself whipping out the phone often now just to take pictures. The editing capabilities are awesome as well. I was able to photograph a raccoon one night while out walking my dog. The subject was climbing a tree in the shadows. I snapped a quick picture and returned home. Using the Smart Camera features (included with the phone), I was able to zoom in, increase the brightness and adjust the colors. I sent it to my wife to see and she asked how I was able to get so close. Despite all of the editing I did, the picture showed no pixilation and it looked like I was three feet from the raccoon when I was actually about 15 feet away. As the title says, it is an awesome camera. In addition, the Here Drive+ GPS navigation software is awesome. The ability to change the language and the ability to have the app say turn-by-turn directions along with the visual display is incredible. One word of advice I would give is to use the included carrying strap. I know it sounds lame. Nevertheless, the form factor of the phone is so thin that when I pull it out it is easy to drop. By having the strap I have saved the phone from many a drops. Although I am sure that the gorilla glass is tough to withstand most falls I would hate to scratch such a beautiful phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best Camera for Smart Phones to date

    Posted
    Caribeanstar
    • Verified PurchaserVerified Purchase

    Left Apple Iphone to try something different, I had this phone for month so far. Good: 1.Camera pictures are detailed and the best you can get 2. phone display/view is on comparable to Apple so called retina display 3. Speaker sound is loud and no real need for an external speaker 4. you are able to xfer your Itunes Music to this phone w/ use of a PC (latest OS Windows 8 is needed for simplicity though but you are able to use past OS) Bad: Overall I love the phone and currently do not miss my Iphone but everything has its weaknesses 1: APPs are not on par with Apple, Currently I am able to get Apps for my main faves such as Instagram and Facebook but apps are limited for Windows. Their is comparable apps for different interest but alot of apps do not work correctly. Then some of the apps you paid for before, are not transferable for free, not a windows issue but the App developers fault. One last note The camera is not user friendly for this particular model, I have knowledge of Photography so Aperture, ISO and so on I am familiar with but for the newbies this is not a regular camera phone but truly a a point and shoot camera. Meaning people w/ no knowledge of Photography will have a lot of hits and misses taking photos, but knowledge can be gain from education books or youtube. Recommend this phone for Photography lovers and fans,

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The newest smartphone experince.

    Posted
    Strap8
    • My Best Buy® MemberMember

    I have owned a iPhone 5 a Samsung Galaxy S4 in the past. I wanted to find a operating system that is in tween android and apple and windows 8 is it. It is innovative and they have made a lot of improvements on it. There is a lot of potential and I am enjoying this phone so much. I am loving this new experience with the 1020. Not to mention the 41mp sensor on this 5mp camera is a beast. Best smartphone camera hands down. No other phone comes close, if you enjoy pictures and don't want o lug round slr all the time then this is for you, if you enjoy freedom from iTunes and a phone that can easily communicate with your pc and that is not as complicated as android but gives you more freedom then apple than this is for you! Just try it! It I the best windows phone on the market!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best phone I've used.

    Posted
    donborvio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Honestly, Windows Phone 8.1 is fantastic. 8 wasn't bad either but the additional features of 8.1/cyan have made this phone about perfect. Durable, good battery life, best phone camera, fast even though the model is a year old. Windows Phone is just fast. Really the only problem is there isn't as many apps as for Android phones or iPhones. But, MS/Nokia has a perfect opportunity to take the niche that belonged to Blackberry in the past. Full Office on the phone and full integration with my other Microsoft devices and computers really makes things easy. This phone won't be available much longer but Windows Phone 8.1 should be definitely something to consider. It's faster and more stable than Android. It's faster on slower hardware than the iPhone. New phones will come out soon, and give them a try before just going with another iPhone or Galaxy.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    ●●●●●●●●●●

    Posted
    JCinBoston

    "My family has the latest apple and samsung phones, but I've been counting down the days for this phone and it didn't disappoint. I don't take pictures much, but you'll want to take pictures every second because it's like capturing life, I can't describe it any other way. This phone will really change your life. Everyone in my family now wants to trade in their iphone or S4 for this phone now. You can literally take a picture of a city skyline and zoom into the building windows. I'm in LOVE."

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    LOVEEEEEEEEEEEEEEEEEEEEEEEEE!

    Posted
    JCinBoston

    "My family has the latest apple and samsung phones, but I've been counting down the days for this phone and it didn't disappoint. I don't take pictures much, but you'll want to take pictures every second because it's like capturing life, I can't describe it any other way. This phone will really change your life. Everyone in my family now wants to trade in their iphone or S4 for this phone now. You can literally take a picture of a city skyline and zoom into the building windows. I'm in LOVE."

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Acceptable phone for the price, could be better

    Posted
    QuanT
    • My Best Buy® MemberMember

    The most fantastic feature about this phone is clearly the 41-MP main camera. Photos can be personalized, adjusted before and after taken with various effects. The phone itself is a Nokia phone, and a Windows phone. Not many apps to expect but the basics are covered. One major weakness is battery life, wouldn't last a day with a heavy user. Thus, if you're looking for something long lasting and diverse, go for Android. Otherwise, this may just be what you need.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The camera can't be beat

    Posted
    zoohouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Nokia 1020 has an outstanding camera and the windows operating system is easy to use. I was looking for a phone that had a great camera and I found it. It will easily take the place of all but the best stand alone cameras. Much better than the iPhone 5 in picture quality. The only issue I have found is that there are not as many apps for Windows as there are for iPhone or Android.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great camera

    Posted
    krism
    • Verified PurchaserVerified Purchase

    I love my phone. The camera is awesome. The only thing is when you first get it some of the buttons are confusing. Especially for people who have never used a windows phone. Other than that I have no complaints. It has great camera quality and really cool editing apps. Not to mention the sound is really good. I also love some of the preloaded ringtones.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Picture quality is amazing, great camera

    Posted
    LeoNY06

    I had the Iphone and my wife has the Galaxy S4. I wanted something new. I'm so happy I switched to Lumia 1020 with great camera picture and video quality blows all the other phones away. Nothing comes closer. Very steady interface, if you are using for business is even better.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great phone, OS, and camera

    Posted
    AnotherFan
    • Verified PurchaserVerified Purchase

    This phone has given me a smart phone which exceeds my expectations. Great device! The camera and its features are incredible, the OS Is very easy to use and fully integrated with my other computing devices.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    No mention of 41 MegaPixel Camera?

    Posted
    MS88

    How can you advertize this phone without mentioning the 41 MegaPixel Camera? That is why someone will want it. If not, buy the 925.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great for work and play

    Posted
    yyyy
    • Verified PurchaserVerified Purchase

    4.5 .Nice camera. Phone does everything I need for work or play. Freezes occasionally, but just restart or plug into charger and its ready to go. I can go 2days w/o charging. Love Cortana!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to learn since its windows

    Posted
    WaiYan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am most impressed with the HD quality of pictures and video that this camera is capable of, which are the main reason that draws me to purchase this phone, and I am not disappointed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing Phone

    Posted
    SeniorChiefD
    • Verified PurchaserVerified Purchase

    If you haven't experienced a windows phone, you need to! Simply amazing phone with great features. Couldn't be more satisfied with the phone and service!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Camera a Great Windows Phone

    Posted
    MikeyD1000
    • Verified PurchaserVerified Purchase

    I enjoy this phone a lot. I have had other windows phones but this phone's camera takes the cake. I recommend it to anyone who is interested in photography or just a great phone.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The phone is great and the camera is remarkable

    Posted
    icescorpion
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Got this phone to replace Iphone5 and never looked back. This thing is awesome, the camera is amazing, and windows is wonderful

    I would recommend this to a friend