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Microsoft - Phantom Black Special Edition Wireless Controller for Xbox One and Windows 10 - Phantom Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 22132 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    The same, but different

    Posted
    Brad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like this controller but I'm not one of the gamers in the family, so I'll relay what my teenage boys have to say.. It's essentially the same controller, only better. The buttons feel better.. kind of a crisper press, if that makes sense. The thumbsticks seem more responsive without being overly sensitive. (Then again, they're being compared to a controller with some serious mileage) The only real difference, button wise is the View and Menu buttons stand up a little taller and are easier to press. Not button wise, the difference is the textured back for better grip. It's noticeable and does seem to make it easier to keep a hold of during intense sessions. Inside, you now have bluetooth connectivity with much longer range than you'll probably ever need. This, theoretically, makes it easier to connect to your bluetooth enabled windows devices, though we haven't tried that. The batteries haven't died yet so we can't comment there but they seem to be at least on par with the original controllers. Overall, we all like the controllers and would recommend if you're needing a spare.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor Construction

    Posted
    RagingThroner82
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this for my son and thought it was really awesome. The color was great and it really was the perfect gift for him. Until we got it home, I meant to return it but he put away and out of sight out of mind. The first few days it was awesome it was a comfortable controller and he loved the color scheme but he noticed the buttons, especially the joy sticks, sticking. By the second week characters were stuck going in circles as the joy stick wouldn't return to center. Needless to say he was not happy but again, he put it away and we honestly forgot it even existed. Fast forward several months and we are replacing our entertainment center and there is the controller. We decided to give it another go and fired up the old XBox One and immediately after trying to move the selector on screen the joystick stuck again. So so disappointed with this product.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    The best Xbox controller to date

    Posted
    Seclusivo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I just upgraded to this controller from the previous version (Black w/ 3.5mm Aux. jack), and so far I am greatly impressed. This controller has a nice, subtle, textured grip on the backside of the controller, which feels much nicer when playing for longer periods of time. The buttons, bumpers, and triggers all feel as if they have been tweaked, as they now give a nice response as opposed to before (Especially the Xbox button). Overall this controller is the best Xbox controller to date. I am impressed that Microsoft are devoted to the Xbox like never before, not just updating software, but taking the time to make much needed adjustments to the hardware as well. If anyone is still using an older Xbox controller, I highly recommend you upgrade to this one, you will not be disappointed!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Ok but would not get again

    Posted
    Reqiuem
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was excited about this controller but when I got the first one the buttons were very loose. I compares it with another controller I had used for a year and the buttons on the new controller were looser. The D pad felt like it was about to fall out. Some of the buttons would not respond when pressed on. I went to my local store and they found another controller I could exchange it with. I tried that for a while and that one is having issues too where it doesn't seem to do what it is supposed to and the buttons seem to stick a lot. The controller is clean and hasn't been used much because I switch back to my other controller because this one doesn't work well. I will just buy one of the standard controllers from Microsoft next time and hope that one works better.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Wife loves the color but still the same controller

    Posted
    ZacR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I picked up this and the Best buy Exclusive blue controller. My wife has gamed with me in the past but she never really had her own controller. After picking up the Gears elite for myself I thought getting her these would be a nice touch. The controller itself has the same functions as any Microsoft official XB1 controller. It does have the 3.5 mm headphone jack but that doesn't really come into play for us. So far my wife has been using this version the most and it has proven to be reliable and sturdy. We did accidently drop it on the tile floor but nothing happened and it didn't even leave a scratch/blemish. I can recommend all the official XB1 controllers and I would suggest purchasing which one appeals to you visually. Unless you are looking for something with tons of customizations and options. In which case, the elite would be my recommendation.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great controller for gaming

    Posted
    ReviewerGirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Controller is absolutely great. I know the Xbox official controllers are more expensive than the 3rd party knock-offs, but after using several different 3rd party controllers and then going back to the official controller, you can really feel the difference. The primary benefit of the official controller is how long it lasts. It's significantly more sturdy; you can drop it multiple times and it still works and doesn't break. The 3rd party controllers, on the other hand, often break or lose their buttons if you drop them once or twice. 3rd party controllers can often suffer from stuck buttons or delayed response after months or years of use. The official controllers, on the other hand, do not have these issues from my experience. After using 3rd party controllers in the past, I think I'll only be using official controllers from now on.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Thank you for recommending Xbox wireless controllers made by Microsoft! We're glad that they've been long-lasting, sturdy controllers for you, and hope you continue to have success with them.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome Controller

    Posted
    Tilbomb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this controller to use for a Windows-based gaming PC, not an XBox. While it was required to purchase an additional item to use it wirelessly (Dongle), it works perfectly. The look of the controller is great, and the feel is very well made and feels sturdy and heavy, but not too heavy. There isn't any lag in response time, and if you purchase the rechargeable battery pack, there is no cost in replacing batteries and a charge last me about a week playing around 2 - 3 hours per day. LOVE IT! The ONLY thing I do not like is that you have to have a security tool to replace the sticks. I bought a pair of stick replacements that had a better grip and wasn't able to replace them without purchasing a security tool to take the controller apart. I feel like the security screws weren't necessary. If someone is opening their controller, they are doing it because they want to and should understand they risk damaging the controller if they do not do something correctly.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could have something wrong with it

    Posted
    BestBuyJunkie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let me start by saying, this is the best video game controller ever designed, it fits perfect in my hand, feel strong, sturdy and the buttons are perfect. If design alone were all I was scoring I'd give it a 10, but that's not everything. When comparing the XBox One controller to the One s controller I've noticed some bad things and can only hope I got a dud out of the box. 1. The battery is half as good as the XBox One's controller, this new controller drains with 2hrs of gameplay. 2. It disconnects constantly from the Xbox while I'm playing games 3. It's difficult to connect to your PC when you want to stream games from your system, it seems to get confused on where it should connect, to be fair I have not read the manual on this controller and connecting it via Bluetooth, but it just seems harder then it should be. Like I said, I love the design and color, but something has to change about the battery Bluetooth and disconnect issues. If these issues are fixed then I would definitely recommend this controller to a friend.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Different from release Xbox One controller...

    Posted
    HeadphoneBuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works fine and as intended but there is a physical feel difference between this and the original Xbox One controllers and I am not talking about the somewhat textured grip on the back. The upper bumper shoulder buttons RB, LB feel detached and cheap like they are going to fail. The controller itself physically feels weaker and cheaper than original Xbox One controllers. I can feel the plastic shift when it is held hard and the seams almost seem to separate. Overall just a cheep feeling controller. I have three of the new bluetooth XBone S controllers and they all feel like this. The original Xbox One contrrollers I know had hard to press shoulder buttons but at least they had a very firm feel and didnt feel like they might crush in or snap. I know this has bluetooth so that is a good feature if you need it. Bottom line: You need a new Xbox One wireless controller, these are all you can buy now so you buy one and get used to it. The lower quality feeling doesnt typically take away from gameplay at all.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent but not durable.

    Posted
    GamerDad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not very happy with this and other generic xbox brand controllers. I must be hard on them, and not in a slamming on the desk raging kind of way. I mean having big hands maybe I just squeeze them too hard. But I've bought 3 generic brand controllers that would have the Y button start sticking, and the sticks go out. And at their worst would make game movements I didn't want them to make like they disconnected for a split second or something before coming back under control. If you are like me and play hard with your controllers I'd suggest investing in the Elite controller or Razer I believe makes a similar. I personally own the Elite and really enjoy it. Though being as expensive as it is I would definitely invest in the insurance plan Best Buy offers just in case.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Left thumbstick wore out too fast

    Posted
    Blade81
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this controller mainly because the controller has textured triggers which feel nice, as opposed to the smooth triggers on regular controllers. I bought this controller back on 1/10/19 and 5 months later, the left thumbstick is so worn out that it walks by itself to the point that I have to manually correct it and stop it from moving by itself. I've been playing a lot of Black Ops 4 and it seems like the internals of this controller don't last very long. I'm really disappointed and expected this to last longer than it did, especially for how much a replacement controller costs too. I normally have a controller last me minimum 1+ years before needing to replace them.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Kids love it

    Posted
    familykitchen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was for my 15 year old son.and I bought another for two other nephews. My son really wanted it and he loves the blue tooth connectivity. The funny thing is whether you look at the blue color or white color or black color controllers the boxes have different detail information: the only one that says blue tooth was the white controller boxes (and I think the blue) Not sure why the black controller boxes didnt say Bluetooth . The Best Buy staff thought they all should be the same even though the packaging wasn't matching on all three colors. Made me wonder if the other colors even had bluetooth so I didn't pick up any other color except white. So maybe somebody can respond to if that was a packaging mistake and all the new Xbox one controllers have Bluetooth and the boxes are simply not labeled correctly? Also by the way there is not a different controller for the Xbox one and the Xbox one S. So it's the same controller for both systems.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good controller

    Posted
    Joenac69
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Well my honest opinion,which has nothing to do with best buy.. Always a great visit when go to best buy. The issue I have with the controller is xbox went very cheap on these and to be honest they dont last very long at all... Usually good for 3 or 4 months. I did watch on youtube a video about this controller and what to do when the problems start.... now myself it would last 4 ever but I dont play my son although lives on it... I think they should fix the issues.. it seems like I'm constantly buying new ones. Since last xmas in 2017 I've. Bought at the least 5 to 6 controllers. Went from this one which normally runs $70 to buying ones for $20... seemed to last the same amount of time..... I would recommend only because it's one a the better ones they make

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're sorry to hear that you've been experiencing issues with your Xbox wireless controllers. Every controller comes with a 90-day limited warranty so if you start to have a problem with it during this time, please reach out to Xbox Support for assistance. They can be reached here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Pretty dope

    Posted
    Venny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Xbox 360 controller was praised for how ergonomic and comfortable it was, although it wasn’t without its own fair share of flaws. The infamous D-pad and the lack of Bluetooth compatibility at launch are the most prominent bad memories that Xbox 360 controller owners had to put up with. However, with the launch of the Xbox One, the controller has seen a number of improvements, and most users agree that it was highly effective at building upon the foundation set by the XBOX 360. In this article, we will be doing a thorough review of the Xbox One wireless controller, including its design, functionality, variants, as well as some comparisons with its predecessor.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst controller ever

    Posted
    Kyle

    I play a lot of Madden, probably a couple hours a day on average, and since last September I've went through around 10 of these controllers, all brand new. The recurring issue is the left joystick! After a couple of weeks moving right doesn't work, there's something that breaks or gets loose and prevents my guy from running to the right. I've taken the controllers apart to try and fix it but zero luck. I feel like a total scumbag bringing them back every two weeks to get a new one but I have to if I want to play, and I'm afraid of this happening to an elite controller if I spend the almost 200 on it. Very much considering switching to a ps4 controller with an adapter or buying a ps4 pro and selling my Xbox. I can't believe that this is this much of a constant problem. If you do buy this controller make sure you get the warranty!!!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good

    Posted
    Gary
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was in search for another Xbox Controller because my last one had a drift issue which was odd but must of happened because of normal wear and tear. I seen this controller on the Xbox marketplace and decided to give it a try. When I opened the box right away I noticed the bumber and trigger keys were more sturdier compared to past iterations. Now, you aren't getting controller grip padding on this one so that might take a star down for some. But for me i enjoyed using this controller for the month i had it so far. So if you need a pretty cool controller i'd pick this up. It also has a semi-transparent look if you're into that. If anything happens I'll be sure to update the review

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Gary,

      Thank you for weighing in on your experience with your new Xbox Phantom Black Wireless Controller. We're glad that you're enjoying its sturdy construction and cool design, and hope you get a lot of use out of it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Poor quality

    Posted
    Miguel
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this controller about a month ago since my old Xbox controller was wearing out after 2 years. Within the first couple of weeks of using this controller it has already broken on me. The bumpers are no longer responsive and one of the triggers has come loose. Note that I use this controller moderately with care just from standard gaming use it has broken. I’m not sure if I just got a bad batch of controllers since I have never gotten a product this unreliable from the store. I’ve tried to contact customer support for a replacement but they haven’t been much help. Unfortunately I need a new controller and I’m skeptical of buying from here again because of the customer support with their products.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Miguel,

      We're sorry to hear that you're having an issue with your Xbox Wireless Controller. The good news is that every controller comes with a 90-day limited warranty, so please reach out to Xbox Support for assistance in repairing or replacing your controller. They can be reached here: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work

      Hope that helps,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 4 out of 5 stars

    ABXY buttons hard to read

    Posted
    Durz0Bl1nt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is pretty much your standard xbox one controller. It has the earphone jack which is nice. I don't like that it costs more just because it's blue. Really Microsoft? paint it blue instead of white and it costs more? But I got suckered in and bought it anyway. The real downside is that the A, B, X and Y buttons are REALLY hard to read. The picture shows them clear as day but in reality, if you don't have light shining on them at the right angle, they look just like black buttons. So for someone who knows which button is which by muscle memory, this is not an issue. But for those of us who have to look down from time to time to remember, it kind of sucks. Other than that, the controller is sturdy, responsive and has a nice feel. Again, same thing that comes with the xbox one s, but just blue (and with bad buttons). Would only recommend because I like the color.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good investment for gamers

    Posted
    4North
    • My Best Buy® Elite MemberElite Member

    Beautiful controller!!!! I've actually been using it more on my PC, but have gotten lots of use out of it for both PC and XBox One. I would recommend spending the extra money to get one of these instead of the cheaper knock off's. The cheaper ones don't last nearly as long, the buttons get stuck, etc. In the long run you might end up spending more money replacing the cheap ones or just wasting your time with a barely functional controller. Took me about 15 seconds to sync it to XBox and PC. The texture of the controller feels great in your hands. As I said before, it looks great as well. Very happy with my purchase.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Thank you for sharing how happy you are with your new Xbox wireless controller. It's great to hear that you're enjoying its comfortable feel and unique color combination. We hope you get a lot of use out of it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Deal!

    Posted
    Katiebaby7482
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My boyfriend broke his controller (we won’t discuss how that happened...smh) the used video game store in town had previously used controllers for $40 AS IS w/ no returns/exchanges/warranty/protection plan included. We shopped around and decided to pay the extra $10 at Best Buy for a brand new controller w/ warranty and the extra Best Buy repair/replacement accident protection plan. I think it was a great deal and it really made feel better about forking out money for a new controller knowing that if it gets accidentally damaged, broken or malfunctions in any way, we are covered. Now....if we can just work on my boyfriend’s poor video game anger management skills, I think he might just be a keeper!!

    I would recommend this to a friend