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Microsoft - Phantom Black Special Edition Wireless Controller for Xbox One and Windows 10 - Phantom Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 22321 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Great controller.. Elite is better

    Posted
    Amiibro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I really love this Xbox One controller and now it is even better. It works great on Windows 10 as long as you have Bluetooth. No need for a dongle now. This one is Bluetooth and has some texture on the bottom where you grip it. At first, I had reconnection issues and here is how to fix the problems. On Windows 10 go to the store and download the Xbox Accessories app. Plug in the controller with a cable and turn on the controller. Now open the app and do the update. Now it should re-connect after turning it off or rebooting the computer. If you had a connection prior, you will need to forget it and re-connect. I hope this has helped because I had to do a lot of research to find this solution.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Replacement

    Posted
    bobkeith
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is same as the one that wore out after a year. Quality seems fine, but right toggle wore out on the previous microsoft one just like it but in blue color. I know things do wear out, but certain parts on these controllers should be beefed up due to the amount of wear and tear. You can purchase kits to replace those parts, but @15xx its a tedious repair and I found it easier to wait until this went on sale @35xx. At full price, these are rather pricey and you'd expect it to last longer than one year.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best regular Xbox contoller ever!

    Posted
    Deaconclgi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The new Xbox One S controller is amazing. It has a refined grip, headphone jack and most importantly, it is now a full Bluetooth device, meaning you can easily connect it to not only the Xbox One S, but to tablets, laptops, desktops, phones and other Bluetooth compatible devices with the press of a button! You can take the controller with you and leave the Xbox at home and connect and game on a variety of device, my favorite is using the controller to play games on my phone and Windows tablet, giving the advantage over touchscreen controls. The blue color is my favorite as well. I highly recommend the Xbox One S controller to anyone that needs an amazingly engineered Bluetooth controller, even if you don't have an Xbox One S.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Controller

    Posted
    Ranks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I originally received one of the slightly more expensive controllers for fathers day...well, it didn't work. I returned it for this slightly less expensive one and it worked. Aside from colors or themes, it seems there is no difference between the slightly more expensive ones and these. This controller feels the same as the more expensive one. You can probably save your money and just buy this. My only problem is the sticks feel like they are going to break over a short amount of time, which is what happened with the controller that came with my Xbox One X...Maybe this is one of the devices where it would pay to get the protection plan on it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does the job

    Posted
    Paulspound
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Sometimes you are assigned to do one job. When you get good at that one job, most of the time you are stuck doing it forever. Kind of like me making such yummy meals, the family wants me to make them all the time! So is the life of this controller. It was assigned one thing, communicate with the game console via the multiple buttons and sticks to do specific things on the TV screen while they were moved by my fingers and every time, it does exactly that. Not once has it not done what I asked or did something I didn't ask. Even when I thought I didn't ask and it did something, I later found out it was my fault so I assured the controller it was not at fault and to continue being the best controller it can be.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    There is no blue light

    Posted
    Martire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    In the photo I thought it had a blue light ring but it is just color plastic. Sort of a let down there. Buttons are ok. A little on the sensitive side ,, Might have to tune settings. Feels good in the hands. Cool looking Xbox light.. No USB.. Bluetooth connection now..Make sure you have bluetooth on computer ...WiFi is not bluetooth even if it says wireless...I would give 5 if not so sensitive and it had the blue light...not the color plastic...Has headphone jack....Press front button for bluetooth detection..

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works great.

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The box said "Xbox Ons" and "Bluetooth." I thought great, I can use it with my Xbox One (paired) AND my windows 10 PC through the bluetooth capability without having to repair from one platform to the other. WRONG! It works great paired wither way, but the bluetooth does not work as I had hoped (IF it works). All the drivers are up to date and the PC recognizes the controller bluetooth, but that is it. I have talked with many people at two different Best Buys to no avail. It does get ride of the headphone adapter needed with the old controller, which is nice. However, it does consume the battery more quickly. Do not get me wrong, it is a good controller - just do not get too hopeful about using the bluetooth.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    if you play regularly, buy new

    Posted
    chrich
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I've bought a few refurbished xbox one controllers from both BB and WM and they rattle horribly. They work but on some games they seem like they are going to blow up. Playing with this new one is like a dream - its solid and no rattle. Learned my lesson. Having said that I am really disappointed in the quality of xbox one controllers. None of my 360 controllers have rattled, even the refurbished ones. MS needs to stop cutting corners to save a few bucks and make a solid controller that lasts more than a year before it falls apart (like they used to). If they're going to ask $60 for a new controller, it should be at least as solid as the ones they used to make.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Microsoft - Xbox Wireless Controller - White

    Posted
    bjourso
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The new Xbox Wireless Controller, Great to have a 2nd controller for when friends come over. It's has a sleek, streamlined design and textured grip with custom button mapping and up to twice the wireless range. Plug in any compatible headset with the 3.5mm stereo headset jack. And with Bluetooth® technology, play your favorite games on Windows 10 PCs and tablets.*Button mapping available via Xbox Accessories app for Xbox One and Windows 10. Range compared to previous controllers, using the Xbox One S console. Bluetooth capabilities require Windows 10 devices running the Windows Anniversary Update. Go to xbox.com/xboxone/controller-OS for more information.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Looks cool but feels cheap

    Posted
    Preston
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Looking for a second controller to match my gaming laptop, I picked this one due to the gradient color effect. When I opened the box and held it for the first time, the plastic used to for the body of the controller felt light and cheap. It didnt feel like a normal Microsoft controller so I assume it has something to do with the materials needed to give the color effect they were going for. The body also creaked when gripping in my right palm which also drove me crazy. The controller was overall functional just as any official Xbox controller, however I wasn't happy with the feel and creaky-ness so I ended up taking it back.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Wireless controller

    Posted
    Cramirez68
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Experience the enhanced comfort and feel of the new Xbox Wireless Controller, featuring a sleek, streamlined design and textured grip. Enjoy custom button mapping and up to twice the wireless range. Plug in any compatible headset with the 3.5mm stereo headset jack. And with Bluetooth® technology, play your favorite games on Windows 10 PCs and tablets.*Button mapping available via Xbox Accessories app for Xbox One and Windows 10. Range compared to previous controllers, using the Xbox One S console. Bluetooth capabilities require Windows 10 devices running the Windows Anniversary Update. Go to xbox.com/xboxone/controller-OS for more information

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ball Dropped On Quality

    Posted
    Aaddron
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I'm a huge Xbox fan but Microsoft has really dropped the ball on quality with Xbox One Controllers, especially these new ones that have bluetooth. The xbox button was hard to press and off center. These controllers are know to get stick drift with time and the bumper buttons have a flaw that make them pron to failure. I still think they are some of the best feeling controllers around, super comfortable to play on but given their high price it's annoying how cheap they are. They also only have a 3 month warranty out of the box so don't expect any help from Microsoft. Would recommend buying with a Best Buy extended warranty, that way your at least covered for a year or two.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great controller

    Posted
    Casimpson
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a great controller a Microsoft brand controller will always be. Better than an off brand controller (except maybe scuf) it’s great if you don’t want to spend $150 on an elite controller( which I do recommend) and will last you good it has a 3.5mm headphone jack and Bluetooth cenectivity so you can use it on your phone or computer to navigate and play games this particular controller came with a bit of a sticky trigger but was easily fixed with some rubbing alchohol.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Thanks for recommending the Xbox Wireless Controller as a great controller! We're glad that you're getting a lot of use out of it.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 4 out of 5 stars

    A Solid but flawed controller

    Posted
    Olivian74
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall, I'd say the Xbox one controller is one of my favorite controllers ever, I like the asymmetrical sticks with concave grips and analog triggers, and I LOVE the headphone jack, but the body feels a bit too wide for me and the face buttons are much to rounded and unresponsive, and the bumpers are unfortunately quite uncomfortable to use. But otherwise the controller works perfectly with PC and Xbox one wireless and wired, so I can definitely recommend this to someone who doesn't mind the issue I mentioned. Although, If you intend to ONLY use this for PC gaming, I think I'd recommend the Nintendo Switch Pro Controller a bit more.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great controller

    Posted
    raphaelsilva
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is the real deal ultimate controller! I use this controller with the Xbox one s and it runs very smooth. The plastic casing is coated in a grippy, soft texture which adds some comfort when used for a long time. Triggers and joysticks are smooth and silent, and the buttons bounce back in place unlike cheap controllers I have used in the past. It is fast and efficient and is worth the money! Just take note that the X, A, B, and Y buttons are the same color. This might be a little confusing to new users because the regular remote uses colored buttons. That being said, at least they put the traditional colors of the buttons between the X, A, B, and Y buttons for guidance.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    New design? Disgraceful

    Posted
    Mook29
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like the look but, with tge insurance I purchased it still didn't come with the features I had before. I returned my black wireless remote for this white "NEW" model, but to my dismay I found that it didn't come with a rechargeable battery pack like the other and if that wasn't bad enough, it cost me more!! I asked the store clerk the reason for this and was told the model type I had was discontinued. I don't feel I should have to pay the difference between prices if my product is insured and guaranteed to be replaced. Very disappointed with Best Buy for this reason alone, they have made product replacement insurance a joke for any future purchases in my book.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Can't lose this bright blue one!

    Posted
    JaneBond009
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We've had black, white, gold, army green & wild custom controllers before I got this one. This "Best Buy blue" exclusive color is so hideous that had it not come free in a bundle I would not have bought it on my own. Well, guess what - I'll be buying "Avatar blue" controllers from now on- nobody is fighting for it at home so it doesn't get stepped on, misplaced (I can see this "alien" left on the floor from far far away unlike it's Army green "brother" hiding in the shadows) or lended to a friend!! Get this controller as your "extra"!!! I can guarantee it will be put up (stashed behind the TV!) after the game every time because nobody wants to look at the "mutant"! LOL

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great controller

    Posted
    TXMike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Product is great, two reason for me deducting a star. First, Bestbuy is supposed to price match with Amazon but when I showed the cashier, she stated that they would not honor it because it is through third party seller and not directly through Amazon. I bought it anyways it was not that big of a deal but when I opened the controller at home, there is a wobble in the thumb stick. This is not Bestbuy's fault but rather Microsoft. This is not the first time I buy one of their controls and have problems with the joystick. As I prefer Xbox over PS4 ( I have both), I guess I'll just keep having to buy their controllers which are made to break it seems.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Update to the Previous Model Controller

    Posted
    Justin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This controller feels slightly smaller than the previous model but is still comfortable in the hands (took a couple hours to get used to but no complaints). The surface of the controller is non-slip and quite comfortable and surprisingly has not picked up any dirt/oil residue. This was a slight concern I had since it is white. I really like that the Xbox icon/home button is now flush with the controller housing and more importantly that it is much dimmer than it used to be. The brightness of the old one sometimes bothered me when I was in dark room. Overall, a nice refresh on the previous model.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Justin,

      Thanks for taking the time to share your thoughts on your new Xbox Wireless Controller. We're glad that you like how comfortable it is, as well as how the overall controller has been refined to be easier to use. Hope you get a lot of use out of it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Cool design, still not the best QC

    Posted
    ZackAttack
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I'm not sure what it is with the newer (past two years) Xbox one controllers, but everyone I've purchased has had something break or deteriorate. On this particular controller, my right thumbstick will drift on certain games. I really like the design of the controller, also enjoy the way it feels in my hands, especially the grip, but it's so frustrating having to deal with these builds anymore. I don't know what Microsoft did in the past but their controllers lasted much longer than they do anymore.

    No, I would not recommend this to a friend