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Microsoft - Phantom Black Special Edition Wireless Controller for Xbox One and Windows 10 - Phantom Black-Front_Standard

Customer rating

Rating 4.8 out of 5 stars with 22137 reviews

98%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 6, showing101-120 of 22,137 Reviews
  • Rating: 5 out of 5 stars

    Much better than the original run

    Posted
    tweekout
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was an early adopter of the Xbox One platform. I have been happy with the product ever since (even coming from a PS3). I never realized I had a problem with the original controllers until I tried one of these newer models. First, they feel more sturdy and robust. There is less give and play, and it feels more solid throughout. The materials might even be slightly different. There is a new, grippy texture on the bottom of the controller, and the buttons (especially the D-pad) feel more responsive. Has it made me a better gamer? Probably not, but I definitely have a better experience with the controls!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome, solid controller

    Posted
    styymy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really love this Xbox One controller and now it is even better. It works great on Windows 10 as long as you have Bluetooth. No need for a dongle now. This one is Bluetooth and has some texture on the bottom where you grip it. At first, I had reconnection issues and here is how to fix the problems. On Windows 10 go to the store and download the Xbox Accessories app. Plug in the controller with a cable and turn on the controller. Now open the app and do the update. Now it should re-connect after turning it off or rebooting the computer. If you had a connection prior, you will need to forget it and re-connect.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It's a good product but with some exceptions.

    Posted
    WyvernXP
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My controller came fresh from Microsoft thru the people at Best Buy. I was told this as I went into purchase one and they were restocking them. After I got this I hurried home and unbox it. I quickly did and put the batteries in and synced it to my Xbox One. It worked like a charm. Except my A button presses. They seemed to not register when I held the controller a certain. It only when I am playing one of the apps such as youtube or twitch. As far as game play goes the button works fine. But I am a bit disappointed by this. I just wish I had taken this back and got a new one that fixes this problem.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good controller feels solid, but won't last

    Posted
    ItsG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got this controller as a Christmas gift. I have had it for several months now. Pros: The grips on the controller are good for when your hands sweat on in general I love the weight of the controller, feels solid The color scheme and pattern are cool Cons: It lasted 2 months and the left thumb stick is not working. I don't feel that I was rough on it. It locks up and pulls to the left now The thumb sticks get caked in dirt and dust on the top part. I wouldn't recommend this controller since I had it only 2 months before it broke.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great feel and reliability for PC

    Posted
    Neoki
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Like to play a lot of Rocket League on the PC, and sometimes FIFA. These both kinda 'require' a gamepad to really play. Used to use the Logitech F310 gamepad, had to replace them every 4-5 months due to the analog sticks beginning to loosen up. Finally switched to the Xbox 360 controller, and I have loved it. Had to recently replace mine due to it not surviving a move, my fault on that part. It almost survived a full 2 years! Otherwise, highly recommend this product.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Its Good

    Posted
    Obizur
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The controller is great, i needed a new one bought this one on sale and it pulled through. Was hands down way better than my semi old controller. Downside to it and i think i just might be cursed but everytime i purchase something theres always and i mean ALWAYS something wrong with it. The B button was sticky and it still is to this day. And the button gets stuck. And thats why i give this product 4 stars. But nonetheless its a fine piece of hardware.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      We're glad to hear that you're enjoying your new Xbox wireless controller for the most part. If the sticky B button continues to cause problems, we recommend reaching out to Xbox Support for assistance. Every Xbox controller comes with a 90-day limited manufacturer's warranty. Xbox Support can be reached here: https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Happy Gamer

    Posted
    JayG
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My new controller arrived on time and has been gaming hard every since. Seems to be a decent enough controller. The finish isn't as smooth as the older models, but I like the soft texture feeling. Easily sync'd with my Xbone and my chargeable battery pack fit perfectly. It is really nice to have a new controller that doesn't continue to walk when I release the thumb stick. The 3.5 jack works without issue with my regular Xbone headset. If you need a good controller for a decent price, grab this.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey Jay,

      Thank you for sharing your experience with your new Xbox wireless controller! We're glad to hear that syncing it to your Xbox One was easy and that you're enjoying how comfortable the textured grip is. Thanks for the recommendation! We hope you have a lot of fun with your controller.

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Finally... Bluetooth!

    Posted
    Greg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 500 ContributorTop 500 Contributor

    XBox One controller that has non-proprietary built-in bluetooth. Connected seamlessly with my Mac. Also works with my XBox One. I prefer the design of these controllers to Playstation or other controllers and am thrilled that it now uses bluetooth. The only complaint is that it still uses regular batteries and it is a separate purchase to upgrade to rechargeable batteries (unlike the Playstation Dualshock controllers that have rechargeable batteries built right in to them out of the box). Provide a rechargeable battery and I give this unit 5 stars without giving it a second thought.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Not your Daddy’s Xbox controller

    Posted
    6thofAugust
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This controller is a step up from the standard controller that comes with your Xbox. It had better grip on the back that helps with people who get sweatier hands or just to keep the controller secure during intense play sessions. The color scheme is very different and there is little extra padding on the front of the controller where the cross cross design is located. If you want to drop a couple extra dollars for a nice color and extra grip it is definitely worth it. At least see if you can find an open box one to save some cash!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Thanks for sharing your thoughts on your new Combat Tech Xbox Wireless Controller. We're glad that the grips made it a winner for gameplay, and that you liked the color scheme as well. Hope you get a lot of use out of it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 3 out of 5 stars

    3.5mm Jack did not work with headsets

    Posted
    Gokou
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I would of given a 4 or 5 but the only reason I purchased this controller is because it has a 3.5mm jack in addition to the expansion slot so there is no need for an adapter to use a headset. But straight out of the box the 3.5mm jack did not work with any of my headsets or headphones. I spent over 2 hours with Microsoft support who finally told me to return it to the retailer.. then when I tried to return it Customer Service told me I couldn't without a paper receipt even though I am a rewards member and my transactions are there to see. I am heading back again today to try to exchange it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome product!

    Posted
    JonSnow
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So my dog chewed my original remote the very day that I got shadows of war. I have been waiting on this game for years, so I ran out and got this one. It feels great in my hand, it looks cool, and it sits nicely on shelfs, well out of my dogs reach. It has a nice texture around the grips so when you are playing hard and your hands are sweaty, it doesn’t slip while you are fighting a balrog. I would definitely recommend it. And if anyone is looking for a new dog, HMU, free to a good Home, mildly aggressive towards you having fun

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Controller (So far) For an Everyday Gamer

    Posted
    john3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great controller. No complaints at all. Have owned for about 2 months. I bought this as a 2nd controller to have and match the existing controller that came with my Xbox One. I have one as my primary controller and one to use when playing with a friend. It feels great in your hands, seems well made, and gets the job done! I have 2 other controllers that were purchased for a previous Xbox one that are still working after 6 years. I expect the same out of this.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey John,

      Thank you for your the feedback on your new Xbox wireless controller. We're glad that it's a comfortable fit for your hands and working well for you. Hope you get a lot of use out of it!

      Happy gaming,
      Chuck
      Xbox Customer Care Microsoft

  • Rating: 5 out of 5 stars

    One of the best controllers on the market

    Posted
    eXoScoriae
    • My Best Buy® Elite MemberElite Member

    The revised Xbox One S controller is very similar to the original 2013 Xbox One controller, however it has some key differences. First and foremost is the tactile quality. The grips have been modified to sit in your hand comfortably without sliding around. They feel very high quality. Also added is bluetooth support, making these controllers compatible with a windows PC without needing the ridiculously large USB dongle required by the older controllers. This is *the* controller to get for PC gaming and potentially owrth purchasing to upgrade/replace your original Xbox One controller(s).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy setup

    Posted
    Charlie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted to save a little money and bought a Steelseries controller which seemed like a well featured controller for slightly less money than the wireless Xbox control. At first I was pleased with it but the next day I had connection problems and after an hour with customer support and still unable to connect I went back and exchanged the Steelseries for the Xbox control. Street a few minutes I was connected to my PC and it was running fine. It's been working great and just as it should. It's what I should have bought in the first place!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Something about the feel

    Posted
    jdwininger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    There is something about the feel of the XBOX ONE X controller that feels off. It doesn't have that same hefty feel of quality that the X360 controller had. The sticks feel ok as do the buttons, but the D Pad is horrible. like really horrible. It's cheap plastic and really wiggly. I hate that this is the stock controller for the system. I'd really don't want to recommend this controller to my friends but sadly I have to as there is nothing else comparable. I don't want to spend 150$ on a Elite controller to see if it has a decent D Pad.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Same as the others, just looks better

    Posted
    Will
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Let's be realistic here. There's nothing about this controller that makes it "better" than any of the other Microsoft Xbox One controllers. The only difference is how it looks. That being said, it's one of the coolest looking ones you can find in-store in my opinion. If you want more unique colors, then order one from the Xbox Design lab, but you will pay more money. If you want one with extra triggers and swappable thumbsticks, go with the Xbox Elite controller or a Scuff or something, but for those you will be paying A LOT more money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well, slight imperfection

    Posted
    Mark
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The controller works as it should, it’s a standard controller. The slight imperfection Is that the top is slightly warped so where it meets the bottom half where your hand hits, there’s a tiny ledge. It’s not enough to cause issue but enough to annoy me. I bought my original one in Ohio, returned and got another in Michigan and it’s the same thing so it’s something with the controller run. It was on a Black Friday sale and the controller looks awesome so I’m keeping it overall.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great PC controller

    Posted
    kehart25
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted an Xbox controller for my PC that would connect via Bluetooth so I wouldn't have to have a wireless adapter taking up one of my USB ports and this works like a charm. I use this to play Forza 7 on my PC and it works great. Considering I play racing games, minimal latency is important and I haven't experienced any lag. Just remember if you're buying to use with a PC, you have to get an Xbox One S controller to get Bluetooth or use Microsoft's wireless adapter dongle.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great on windows pc's with bluetooth

    Posted
    PLOPZA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The new controller packs bluetooth functionality, which is great for windows pc running the latest windows 10 update to play their pc games without needing an adapter (as long as they have bluetooth, or a micro usb cable). it can still connect with the original xbox one pc adapter so you can use as a headset with the built in 3.5mm aux jack, in stereo. my only complaint is that in bluetooth mode, the aux jack doesn't function for anything except chat audio, playing music sounds bad, but then again being able to use it with headphones was advertised as compatible with the adapter only

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice controller

    Posted
    TS13
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’ve had at least 10 different controllers since the Xbox One was released. Really the biggest benefit I found with this particular one was the pre-fab rubber-like grips on the inside of the controller’s grips. Saves from having to order any aftermarket stickon grips unless of course you prefer the thicker padding you can get from them.

    I would recommend this to a friend