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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1591 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers love the ergonomic design of the Sculpt Keyboard and Mouse Bundle, praising its comfort and pain relief during extended typing sessions. The wireless feature is also well-received for its convenience, especially when working with spreadsheets. However, some users have concerns about the mouse's durability and responsiveness, as well as the keyboard's learning curve and battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,591 reviews
  • Rated 1 out of 5 stars

    Terrible Cindition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product as an "EXCELLENT" open box. It should not have any symptom of use and tear and wear. It came with significant discoloration of the wrist rest. So dirty and full of dust! There should be another part in the box that I can raise the wrist rest that is missing. I do not recommend buying any open box as the difference between "EXCELLENT" open box and brand new was $20 for this item.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great keyboard, great quality and East to instal and clean look

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks used/open box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I placed an order for a new keyboard through Best Buy online and it arrived with a damaged box that was cut open. Not what I would have expected from an online order.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Elizabeth,

      Thanks for taking the time to reach out. We're sorry to hear your box arrived damaged. We highly recommend contacting our friends at Best Buy directly to remedy this: 1-(888)-237-8289.

      We hope you get to enjoy the amazing comfort Sculpt Ergonomic Desktop has to offer soon!

      Kindly,

      Jessica
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Ergonomic, Wireless
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great, disposable keyboard. Great, because it really does what it claims re saving your wrists and allowing you to type for hours without damaging yourself. (It takes less than a day to get moderately comfortable switching from a traditional keyboard; about 2 weeks to forget altogether that you're using something different.) It's become so important to me that I buy one whenever I'm visiting somewhere more than a couple of weeks. Disposable because I've owned at least 6 in the last 8 years (i.e., six at home, not counting the ones I left in countries around the world after visits). What happens? One or both of two things. The lesser is, the battery runs out on the numeric keypad and--despite that it appears replaceable--I've never successfully replaced one. I don't really even use the keypad anymore; I just keep it around for the very rare number-crunching session and ignore it once it stops working. Second, and more seriously, at some point, the wireless connection to the keyboard starts to flake. The first few times it happens, it's the signal that keyboard batteries need replacing. However, at some point, replacing the batteries no longer stops the behavior: it keeps skipping keypresses and generally making productivity impossible. Time to buy a new one.... I'm serious about this being a good solution for the right situation. There are better ergonomic keyboards, but they cost hundreds more, most aren't wireless, and they tend to be infinitely customizable, which sounds great but in practice means endless fiddling with settings. If you're already injured, one of them may be a better choice unless the Sculpt happens to match exactly the way you need to hold your wrists and hands. But if you're doing this to prevent trouble (as I am), the Sculpt works great out of the box and just keeps working--until it doesn't. Buying a new one every 18 months works better for me than a fancy-dancy keyboard that I can't carry with me and that takes an hour to reset-up every time you move it. Your mileage may vary.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic
    Cons mentioned:
    Mouse

    Rated 3 out of 5 stars

    Eh... not impressed with wireless system.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not that impressed with this keyboard The mouse was far too bulbous and uncomfortable. The separate number pad is just... always in the way. I like the ergonomics of this keyboard, but the keys look like the letters are just decals applied to the keys, and in my experience, the decal-type keys rub off quickly. My fear is the keys I use the most as a gamer (WASD) will wear off. The letters have no texture indentation, just decals. The mouse? Again, feels like a baseball in my hand. I turned it off and replaced it with my old 2-button/1-wheel wired mouse. This keyboard would rate one star higher if it were a wired keyboard. I'm not sure how long the batteries will work and my fear is I will be in the middle of a battle in one of the games I play and have the keyboard die on me. I'm not a fan. (You are now thinking "Why did you buy a wireless keyboard? ... The display keyboard LOOKED like it was wired, but in retrospect, that must have been the anti-theft cable. I thought this WAS a wired keyboard and bought it without double-checking.) I WILL add that the package did not come with any instructions other than a very sparse illustration that meant nothing to me - if you are not a computer geek, you may not understand how to setup this system to work with your PC. There's no on/off button for the keyboard and the separate number pad. The plus for this? It's ergonomic and comfortable The minus? It's wireless, has good feeling keys, but they are the decal-type keys that WILL rub off in the future. The separate number pad is a pain to use, and the mouse is garbage. It is uncomfortable to use and clunky in the hand.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ergonomic, Wireless

    Rated 5 out of 5 stars

    Love it !

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this keyboard. I’ve purchased it multiple times. Really helps with my wrist pain issues. The mouse takes a bit to get used to, but once you get used to it this will be the only keyboard/mouse combo you will ever use!

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic, Wireless

    Rated 5 out of 5 stars

    Very comfortable especially for extended use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a computer technical professional, I'm easily on a computer 10-12 hours a day. Having carpel tunnel for quite a few years now, the only style of keyboards I have been able to use are ergonomic keyboards. I tried out many of the original styles until the Microsoft Natural Ergonomic 4000 keyboards came out and used many of those for quite a few years. When it came time for a replacement, I was about to order another one of those but saw this new model and was interested in taking another stab at something wireless. I was hesitant at first due to the flat key design and separated keypad, but after a couple of months of using this new model I would never go back. The flat key design is actually much more responsive, and the new design shape actually increases the overall comfort level. The detached keypad has actually been nothing but amazing, allowing my mouse hand to be closer to the natural position since that is a movement made much more often than actually using the keypad. I've almost completely forgotten about my wrist pains as they never come around anymore. I would highly recommend this keyboard to anyone!

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic

    Rated 5 out of 5 stars

    love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this keyboard. it replaced the older wired ergo version that still works, but after 5-6 years the letters were worn and it was time for a change. I saw this one on display at an office store and had to have it. My only small quirk with it is that I wish the number pad had a riser like the keyboard. I use my number key a lot and I think it would have been better to have it at the same level. I think it's a neat idea that it's mobile and could be used like a calculator per say, but doubtful that I'll move it from the normal spot on the right side. The mouse took some getting used to, but now I really like it as well. Don't give up on the mouse too early. When I actually looked at the directions on how to position my hand it felt more comfortable and is now a natural motion. I haven't experienced any delay. This is my first wireless keyboard and I have to say it does make dusting a lot easier being able to just move it. Haven't had to change the batteries. Not sure how long they are supposed to last, but it's almost been 2 months of 7 hour days, 5 days a week and it's still going strong. Oh, and the wrist pad gets a little spot from where your wrists rest on them especially if you lotion your hands throughout the day, but I just run a soft towel over it and it cleans right up. I'm a fan!

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic
    Cons mentioned:
    Durability

    Rated 4 out of 5 stars

    Great combo!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this mouse and kb combo. I deducted 1 star because I'm on my 3rd set. They don't last more than a couple of years. I like them so much though that I keep buying them. The mouse is GREAT for relieving hand cramping during long use. You also need to know how to type properly. Hunt and peck wouldn't work that well with this keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic, Wireless

    Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having issues with my wrist and my IT guy switched my office keyboard to this one a few years ago. I haven't switched back to a normal key board since so when I saw these were on sale I bought on for my friend and another for my home office! Note: it will take time to get use to typing on it. It took me about 2 weeks before I didn't look down all the time anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic
    Cons mentioned:
    Mouse

    Rated 4 out of 5 stars

    Microsoft sculpt

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Keyboard is awesome if you are looking for an ergonomic keyboard that's affordable. I use it for work all the time. Super comfortable on the wrists and forearms. The mouse needs to be upgraded. The shape of it does not naturally fit your hand so well.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic

    Rated 4 out of 5 stars

    OK, but NOT Bluetooth Capable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good. bought only because the size of the main keyboard was about the same width of my Logitec Mini keyboard which is not ergonomic. I have a very limited space on my desk on which to place a keyboard and am used to using the numbers on the keyboard vice a numberpad, so that's not an issue for me. Mouse is a little weird, think I'll stick to my logitec bluetooth mouse. Which brings me to another point about the keyboard... I bought this for 2 reasons: 1) it was ergonomic and fit the space I had for it; and 2) the listing specifics said it was bluetooth capable... This keyboard is NOT bluetooth enabled. it requires the use of a dongle taking up a very valuable space on my usb hub. I either need to sacrifice a spot on the hub or get a bigger hub to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic, Wireless
    Cons mentioned:
    Mouse

    Rated 4 out of 5 stars

    Very good ergonomic and reasonable quiet keyboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a windows ergonomic keyboard, this model should be seriously considered. The downside, however, is the keypad which is not attached to the keyboard. The pros: 1) The keyboard is quieter than its sibiling and less expensive ergo keyboard. This is especially helpful when needing to type while on the phone. 2) Wireless keyboard and mouse connect seamlessly with my Dell laptop. 3) Ease of setup - the computer immediately recognized by the keyboard, keypad and the mouse. Cons 1) The angle of the keyboard takes some adjustment if you've been using the wired MSFT ergo keyboard 2) The keypad is not affixed to the keyboard. 3) The mouse is serviceable but isn't nearly as comfortable and functional as the logitech MX master wireless.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're thrilled to hear your enjoying your Sculpt Ergonomic Desktop Wireless USB Keyboard and Mouse. We'll be sure to pass along your feedback about the detached keypad to the rest of our team. Thank you for taking the time to write such a thorough review, we're sure it'll help the next person looking to purchase the perfect accessory!

      Cheers,

      Rebecca
      Microsoft Customer Care Microsoft

  • Pros mentioned:
    Easy to use, Ergonomic

    Rated 5 out of 5 stars

    Awesome keyboard mouse combo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using this every day for work. This feels great for my fingers to type and get work done. I like the fact that it’s very easy to use. Great for posture and ergonomic usage.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic, Separate number pad

    Rated 5 out of 5 stars

    Great Keyboard & Mouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the Sculpt mouse for years as well as a wired Microsoft wave ergo keyboard at work but my new company wouldn't order the wireless mouse for me for some reason. I saw this combo and thought it would be a great way to get the mouse and plus I can use the mouse and keyboard when I work from home on my work laptop. Needless to say it has been amazing and having the number pad is really handy for staying productive.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic, Price

    Rated 5 out of 5 stars

    Purchasing Manager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There aren't many real ergonomic keyboards around that you don't have to refinance your house to get one. The Sculpt by Microsoft is the best price around that actually helps those users that really have problems with their wrists when typing. I use this for many of my co workers and they really enjoy how much it relieves their pain.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic, Wireless

    Rated 5 out of 5 stars

    Hard to get used to, hard to go back!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This keyboard is my absolute favorite. It takes some time getting used to, but has quickly become the only keyboard/mouse combo i will buy.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic

    Rated 5 out of 5 stars

    Must-have! Best choice to reduce work injury!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must-have for people who work at desk at all hours! I have started to use MSFT Sculpt Desktop Ergonomic keyboard & mouse bundle since I had capal tunnel from years of working long hours at the desk. This ergonomic set has helped alleviated the symptoms on top of the physical therapy I had to go through. My office even replaced all the keyboard/mouse with this set for my team!

    I would recommend this to a friend
  • Pros mentioned:
    Price
    Cons mentioned:
    Mouse

    Rated 4 out of 5 stars

    Cost effective ergonomic keyboard/mouse set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall uses too much shiny plastic but is solidly built and is half the price of a comparable keyboard/mouse set from the "L" brand. Keyboard: the function keys are a different size from the other keys and have a different feel when pressed. This is annoying but I can live with it for the price. Despite the split keyboard design, there is no flex when typing. Comes with a magnetically attached stand to give a negative angle if desired. The keys on the right are in a non-standard layout. Keypad/numpad: I actually like this being separate a lot. When I have the space, I prefer putting this to the right of the mouse. It's got an independent power source but doesn't go to sleep in the way that some Bluetooth numpads do. Mouse: a lot of shiny plastic which makes it slippery. The clicking noise is a bit bassy and loud. Where the side buttons would go on most mice there is a back button which requires too much force for where it's placed. The Windows key on top of the mouse is not terribly useful. The actual shape is somewhere in between a vertical mouse and a standard mouse, while it's bigger than a laptop mouse and smaller than a desktop mouse. Generally a weird size/shape but tolerable.

    I would recommend this to a friend
  • Pros mentioned:
    Ergonomic, Separate number pad

    Rated 5 out of 5 stars

    Very Ergonomic, and Convenient Design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this keyboard, mouse and number pad combo set-up. I was skeptical at first about the idea of having the number pad separate, but it is actually very convenient. The mouse is very comfortable and easy to use. Yes, I know, it looks a little strange at first, but it fits in your hand great, and I actually prefer it to my gaming mouse for general computer use.

    I would recommend this to a friend
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