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Customer Ratings & Reviews

Microsoft - Sculpt Ergonomic Desktop Wireless USB Keyboard and Mouse - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 663 reviews

91%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 11 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 4 out of 5 stars

    Nothing is perfect

    Posted
    Sean
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I couldn't choose between this one and the new Surface Ergonomic Keyboard, but my desktop doesn't have bluetooth so I ended up getting this one. However, nothing is perfect. But I've read a lot of reviews on this one before buying it so I accept every imperfection of it. There are a few things I don't like about it: 1. No on and off button. If you don't take out your batteries the keyboard will continue working even though your desktop is off. The mouse has a power button, but I decided to keep using my old mouse because I feel more comfortable using it. 2. No caps lock indicator. 3. Palm rest. This is the major reason that kept me from buying this keyboard but I decided to live with it since I didn't pay full price. The palm rest is extremely easy to get worn out. Two days after using this keyboard its palm rest has already started losing color, and my hands are not sweaty at all. I've heard that the fabric on the palm rest will come off too after a long period of time, but whatever. 4. Many people complaint about the dongle. I only use this keyboard at home and I am not taking it anywhere so the dongle is connected all the time. Therefore, I am not worried about losing it at all. The good things: Very comfortable to type on. I totally forgot how to type when I just started using it but I got used to it a few days later. I've tried many mechanical keyboards, and I would say once you get used to this keyboard, you will forget about the mechanical keyboards. Key travel is good, and the feedback is also nice. It is also very quiet except for the space bar. I even use this keyboard for gaming, and it works for me. I could have bought a mechanical keyboard if I focus on gaming, but I type a lot so I chose this one. Overall, it is a good buy for the discounted price. I wouldn't buy it if it wasn't on sale just because of the dislikes I mentioned.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good keyboard that meets most needs

    Posted
    mblackmo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have had and used this keyboard for about a month now in my job as a computer engineer. I really like it and find it a definite improvement over the wireless bluetooth Mac keyboard I used previously. While not a perfect fit for the Mac, it is a close enough analogue that this is now my "daily driver" and I really appreciate how "easier" on the wrists it is. I was able to remap most of the relevant keys using the Mac keyboard utility without the need for third party software. The learning curve was not too steep, however, the placement of the angle of the "r" key means I often miss this letter do to the way that I position my hands on the keyboard. This is a loss of one star for this angle issue and the fact that it lacks native Mac compatibility. This keyboard is definitely designed for the class touch typist and the "hunt and peck" kind will not find it very useable. Again, the learning curve is not large, the health benefits are significant, so take the time to let this keyboard help you learn to type properly and you will never regret it. Battery life has been good. The mouse is only a right handed mouse (and "I have news for you--I am not right handed!), so it has been of limited use for me. The wireless number pad has not been used or evaluated by me. One strong word of caution. Each dongle is paired specifically with the keyboard permanently (according to Microsoft), so if you lose it or wish to have one for travel--that is NOT AN OPTION. This may be a deal breaker for some--it almost was for me. This is the loss of the second star. Overall, this is an excellent keyboard the drops to average for a Mac user because of design issues. It is a 4 star keyboard for the PC users. I would buy it again. I think it is a good purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great product

    Posted
    nocarpaltunnels
    • My Best Buy® MemberMember

    This is a nice upgrade for ergonomics. The keyboard is small and once my fingers and brain were retrained to use it (what a terrible two weeks) I will never go back to my older model and hope that they continue to make this for a long time! I type for more than 6 hours every day and have no numbness or fatigue symptoms in my hands and arms, which I attribute to the design of the keyboard. The mouse also has a learning curve, but now that I have mastered it, it is very comfortable to use. The separate keypad is good, if I'm only doing 10 key entry it is easy to position to somewhere comfortable, and if I only need occasional use I can put it anywhere on my desk. Again it is a learning curve but once mastered, everything is coming up roses. The only drawback to the whole bundle is the fact that the keypad uses a button-type lithium ion battery, which is an oddball large size and not carried too many places (although I did find an internet supply) and the battery fails literally after 30 days of use. I do turn off the computer at night so the components should all not be broadcasting to each other, but the keypad goes totally dead after 30 days. Make sure you have a supply of batteries on hand or you will not be 10-keying anything after that time period. The function keys on the keyboard are also quite small and tend to stick, making the keyboard act strangely, but since I am aware that it is an issue, I check that first thing when I notice any peculiar behavior. Overall, the bundle is great, the only thing holding me back from a 5 star review is the battery issue on the keypad!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    wrist pain instantly releaf

    Posted
    tbogard
    • My Best Buy® MemberMember

    I code almost 14 hours a day as a full time programmer for 3 companies. I had been having issues the last 4 months and I was continually ignoring the pain in my wrists and fingers until I decided that I need to go for an ergonomic keyboard. To be honest, there were several options on the store and I had to evaluate each keyboard in order to look the keyboard that fit the most to my body natural disposition. there were bulky keyboards on the Microsoft brand, there were curved keyboards that constrains worse my wrists and after several testings my best option was this keyboard. after adding the addon that it goes under the keyboard after an hour I felt very rested from my wrist. the learning curve to use this keyboard depends in your capabilities of writing. in my case it didn't took me more than 3 hours to get to my normal coding speed, but time by time I had to check visually where I type when I do a typo to do some muscle memory. My fingers feels more relaxed and building muscle memory on my fingers took a little. It was in my personal case and this could change in another person's performace. The mouse: I had a Logitech MX 420 that could pair with this mouse, but definitively I go with the provided on the box. it is quite confortable and I can rest my hand properly without constraining my wrist. I had a Razer Mamba mouse that I used almost daily and no point of comparison against Microsoft's ergonomic mouse. You feel the rest on your wrist when you start to use it. you shouldn't judge the appearance of the mouse. The wireless number keypad I place it next to my mouse and it is quite confortable if those two are close to my hand's disposition. If you are an avid writer, coder or gamer with carpal tunnel issues, you could go with this one.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Still adjusting - overall nice

    Posted
    ZBee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use this with an iMac and a Macbook (2009, 2010 respectively) with no problems. I remapped the ctrl, cmd, etc keys through settings. Having only tired the microsoft 4000 once, and finding it too bukly, I tried this one out. I havent spent time with these ergonomic lines so I am not used to the arrangement of the keys. The keys are not as silky smooth like the macbook keys are (I use this with my 2009 Macbook, which I LOVE the keys but my wrists hurt after a long while). With this, the wrist angle is alleviated, however, again, the keys aren't the same silky feel as with my macbook, and the reach for some of the keys are a bit of a stretch. I find the backspace very far for my pinky. so whenever i tap it I often need to lift my hand from 'ready position.' Which is annoying because I often have to reorient my right hand on the keyboard. Additionally, now instead of getting wrist pain, I sometimes find pain on my distal forearm, I think because I am having to reach differently for the keys. After 1.5 month of use, I still am not as speedy and accurate with this keyboard, and often find myself still enjoying the macbook keyboard. more. I used my macbook keyboard since 2010, almost everyday, so perhaps it will take time adjusting... Nonetheless, I prefer this over the microsoft 4000 because 1. the keys are much quiter 2. the keyboard is smaller, and is wireless (I use a mouse and cannot stand how far the mouse is from the alpha keys on the 4000). Additional notes: -the receiver is a one-and-only....meaning you lose the receiver and your keyboard is worthless. So do not lose it. I do not know why microsoft made it like this. very disappointing. -the mouse is useless. at least I found it to be. I use a logitech mouse. -the num keypad is cool if you actually use it. I do not, and left it in the box.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    love it!

    Posted
    km22
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this keyboard. it replaced the older wired ergo version that still works, but after 5-6 years the letters were worn and it was time for a change. I saw this one on display at an office store and had to have it. My only small quirk with it is that I wish the number pad had a riser like the keyboard. I use my number key a lot and I think it would have been better to have it at the same level. I think it's a neat idea that it's mobile and could be used like a calculator per say, but doubtful that I'll move it from the normal spot on the right side. The mouse took some getting used to, but now I really like it as well. Don't give up on the mouse too early. When I actually looked at the directions on how to position my hand it felt more comfortable and is now a natural motion. I haven't experienced any delay. This is my first wireless keyboard and I have to say it does make dusting a lot easier being able to just move it. Haven't had to change the batteries. Not sure how long they are supposed to last, but it's almost been 2 months of 7 hour days, 5 days a week and it's still going strong. Oh, and the wrist pad gets a little spot from where your wrists rest on them especially if you lotion your hands throughout the day, but I just run a soft towel over it and it cleans right up. I'm a fan!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great keyboard/mouse combo

    Posted
    Christian
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a previous version of the Microsoft natural keyboard and used it for years. I am not sure if that plays into my comfort with this one, but I do prefer a natural and Microsoft makes one that fits my preferences for form and function. Form: I dig the form of this set up. The keyboard looks super sharp and that was one reason I bought it. It is not quite flat, which may seem odd until you consider it is trying to rise up to your hands ergonomically. The mouse seems a little tall because it has a small footprint, which after a month I am still getting used to. I just have a little problem keeping my hand in the position it is designed for. Function: Great function too. I researched the keyboard and mouse before I purchased, so I knew what I was getting. The mouse has 3 buttons + Windows button and scroll wheel and the keyboard is fully loaded for standard users. The number pad is separate, which is great for portability and desk space (some users simply don't use one), but when I need it I invariably have to go looking around to find it. It's not a big deal, just not one I have found a good personal solution for. All in all, I think it's a solid set and I transition from home office to work office several times a week with no problem. I hope this helps!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Cozy setup if you can pick f-keys vs media

    Posted
    fcake
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's a stable/comfortable all-around setup. MS ergonomic format takes a bit to get used to, but it's pretty cozy once you get rolling. The mouse is also comfortable, but is made more for tilt-to-move as opposed to just lifting it. Maintains a 100% stable connection in my office, though there are only 2 computers in this wing so ymmv. My only real problems with it: 1: The f-keys. There's a hard switch toggle between media keys and media keys, which doesn't seem like a big deal, until you use it for a bit then have to pick between F5 and volume/media. Also the actuation point is awkward. Once you press past "the hump" it doesn't mean f3/f5/f9/etc will actually register. You have to press just a little past that, and that's really thrown me off. I keep thinking something's lagging. The rest of the keys are fine, though. 2: More a personal preference here, but I like having some decent grip on the right side of my mouse. (like ambidextrous feel) This mouse is probably ok for most people, though.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for your thoughtful review of the Sculpt Ergonomic Desktop. We can tell from the details you provided that you've put a lot of thought into sharing your experience, and we really appreciate it. We're delighted that you love the comfort of your new set-up!

      Happy typing,

      Jessica
      Microsoft Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Ergonomically great-Microsoft Nightmare

    Posted
    Robin
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Microsoft Sculpt does the trick for my physical needs. Currently have an ongoing tendinitis issue. With that said, one day it just stopped working. After all of the troubleshooting, I ended up bringing the unit back to Best Buy who helped determine it was the dongle. Great, I bought this in October of 2016, let's just exchange it. Can't do that. Must contact Microsoft to have product reviewed for warranty work. After, I'm not kidding, getting transferred to 7 different people, I was given to a "special group" that could "maybe" help me out. After standing on my hands, tap dancing, turning left and coughing I was able to convince them that they needed to honor the warranty. Several pictures, emails and days of awaiting email responses, I was given the okay to send the product back at my expense and they would ship me out a new one. I did my part and am awaiting the new product. In the mean time the tendinitis is getting worse and surgery is now on my calendar. Product works great if you NEVER EVER have a problem with it and have to work with Microsoft. I am still flummoxed as to why, after such a short time frame, I could not just exchange it at Best Buy. Don't they have people to package up faulty product to send back to Microsoft?

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    The keyboard worked one day and then died.

    Posted
    Keithr

    It's a nice keyboard and very comfortable to use but that means nothing if it doesn't work. It worked flawlessly on its first day of use when an eight-page paper was typed. The next time it was used, it didn't work at all. The mouse and little keyboard did so the dongle worked. I replaced the batteries in the main keyboard and it worked as expected until it was unused for about a minute then it went to sleep and never woke up. The old batteries were reinstalled. Again, it woke up and worked fine until it wasn't used for a minute and then went to back to sleep again. Tried it in 3 computers, same problem. The only way to revive it is to disconnect the batteries and then you had better not stop typing or will go back to sleep. My second complaint is that the dongle is too tight and requires way too much force inserting it into usb ports. This may be why so many users are complaining about broken dongles. It really grinds going in and it won't go in some ports at all. I have tried the whole system on three different computers. Same problems on both. This product is the result of very poor quality control. It's too bad. It had a shot at greatness. If this is how Microsoft builds things, Surface computers will not be an option for this user.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful look, feel, and functionality.

    Posted
    Rhostam
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The sculpt series keyboard and mouse are fantastic devices. I purchased it to be used with my laptop (Lenovo W540) which is often connected via docking station to my living room TV. The keyboard is light, feels fantastic (particularly the palm rest and keys), and its design is elegant. It is comfortable to rest on your lap even while playing games (World of Warcraft) or consuming media (YouTube, Hulu, Netflix) that is clunky on your SmartTV (or if the TV doesn't offer this feature set). The keyboard "lip" that can be used to raise the height of the palm rest is magnetically attached so no more breakage of the locking-tabs while removing/adding the attachment. Speaking of magnetic, the battery cover to the mouse is also magnetic reducing the potential to break a locking mechanism. It comes off easy and remains on. The magnetic battery cover can also be used to conceal the RF transmitter/receiver that is plugged into your device. Speaking of RF transmitter/receiver... if I had to complain about something, I would say I wish a version was sold that was Bluetooth capable so that I could ditch the RF dongle. This isn't a complaint as I read the requirements and knew full well what I was buying. It's more of a wish. You will NOT REGRET THIS PURCHASE if you're needing ergo-portable with design sense.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Helps with joint pain, but doesn't hold up well

    Posted
    nkemp15
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had this keyboard and mouse set for not quite 4 years. It has helped tremendously with the pain in my wrists. I am at the computer all day for work, so something ergonomic is necessary. The rubber on the mouse has not held up to long term use at all. I had to remove the rubber on the left side of the mouse about two years ago because it started to deteriorate. I recently had to cut off some of the rubber on the right side because the back button became stuck, causing the mouse to stop working. The plastic wrist wrest on the keyboard doesn't hold up well either. It's very tired looking after a few years of use as well. Overall I really like the keyboard and mouse, and feel it has helped a lot. I can't find anything else on the market that has better reviews, so even though they show their age, I'll continue to use them until they completely die on me.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting the community know about the relief that the Sculpt Ergonomic Desktop has provided for you over the years! We have some care tips that we think might help your devices last a bit longer. Check out how to properly clean and care for your Sculpt Ergonomic Desktop here: https://support.microsoft.com/en-us/help/4034422.

      We hope you continue to enjoy the ergonomic comfort of this desktop!

      Cheers,

      Jessica
      Microsoft Customer Care Microsoft

  • Rating: 4 out of 5 stars

    A Great Keyboard and Mouse Set but be warned...

    Posted
    TypicalStudentReview
    • My Best Buy® MemberMember

    The Sculpt Ergonomic Keyboard and Mouse Set is a very comfortable to use addition to a computer workspace. The separate number pad allows for greater flexibility for placement, although it takes some time to get used to it. It's a pure Windows 8 focused set with features that allow easy navigation on the Windows 8 OS. The whole set is dependent on an included USB dongle and requires some downloaded software to function and allow customization however, the USB dongle is surprisingly easy to break and is coded to work only with that one keyboard and mouse. So if it breaks, the keyboard and mouse becomes useless. You would have to buy another set to be able to use it again. Overall, an excellent keyboard and mouse with only one flaw: the included USB dongle.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great - when it works

    Posted
    JB111
    • My Best Buy® Elite MemberElite Member

    Very comfortable keyboard, bought this specifically because the keypad was detached which allows for less movement of my bad arm/shoulder between keyboard and mouse. Keys are quiet and easy to press. However, 5 months later the wireless receiver broke which rendered keyboard, number pad, and mouse useless. The receiver can't be replaced, you have to replace the whole set. Box says 3 year warranty but Best Buy wouldn't honor it, even with my Geek Squad coverage. Called Microsoft directly, they said the warranty didn't cover the receiver (even though the box clearly states that all hardware is covered for 3 years), but that they would give me a one-time exemption and they would replace the unit after I mailed the broken one back at my own expense with original proof of purchase. I mailed it back and received the replacement in about a week. Lesson learned - do not touch the wireless receiver and if you need to move the laptop at all, then remove the receiver before your move the laptop. Great keyboard outside of this incident.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is about the mouse

    Posted
    andreasjva
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's fat and a little homely, and shaped more like a ball than a mouse. That being said, it works well for me. If you are an everyday all day user of a computer, and you feel any wrist strain from a more conventional mouse, this alleviates the problem. I've had this mouse for over a year now. My hand used to cramp up from mousing, especially in my wrist and upper hand. My fingers would also feel a bit trembly after mousing all day, especially along the lower part of my thumb. The fat ball shape fits your hand like a glove, and is a natural feel. Your hand feels perfectly at rest on it. Yes, people in my office laugh a little when they see it sitting on my desk, but I think I get the last laugh at the end of the day. They say things like, "what the heck is that?" Time is the real test of any product, and after more than a year, I'm thanking myself for buying it. The mouse was worth every dime. Responds well too, which is to be expected with a quality product from Microsoft. I love it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very comfortable especially for extended use!

    Posted
    Nghtgambler
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As a computer technical professional, I'm easily on a computer 10-12 hours a day. Having carpel tunnel for quite a few years now, the only style of keyboards I have been able to use are ergonomic keyboards. I tried out many of the original styles until the Microsoft Natural Ergonomic 4000 keyboards came out and used many of those for quite a few years. When it came time for a replacement, I was about to order another one of those but saw this new model and was interested in taking another stab at something wireless. I was hesitant at first due to the flat key design and separated keypad, but after a couple of months of using this new model I would never go back. The flat key design is actually much more responsive, and the new design shape actually increases the overall comfort level. The detached keypad has actually been nothing but amazing, allowing my mouse hand to be closer to the natural position since that is a movement made much more often than actually using the keypad. I've almost completely forgotten about my wrist pains as they never come around anymore. I would highly recommend this keyboard to anyone!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    GREAT KB, sucky Mouse.

    Posted
    MDTCasca
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this to replace a previous ergo, and it's probably the most natural KB I've used. Even the chicklet-keys feel right; M$ did the right work on the feel and use of the keyboard. I'm sure the Mouse is GREAT, but... I hate it; I'm a lazy mouser, and this one requires true ergo use. Still hooked on my Logi-M570 Marble+. ;-) BestBuy should seriously put those out for their display systems. They would sell a TON of these keyboards. I was really hesitant at first to purchase, because I couldn't try the board. The clerk was cool, and claimed would refund if unhappy, but wouldn't pop it open until after purchase. No regrets! Even better, no drivers to install; Windows 7 picked it right up, and both KB and mouse started working as soon as connected. I think my typing speed has increased on it. It's that smooth.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The perfect wireless ergo mouse/keyboard combo

    Posted
    mchapan
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am REALLY impressed with this new MS wireless desktop set. This is a much sleeker, slender, more responsive, and overall excellent and well-designed replacement for the MS Natural Ergonomic Wireless Desktop 7000. The lower-profile keys on the keyboard are much easier and more pleasant to use, as is the mouse, which is more rounded off in design. Having a number pad as a third piece is not bothersome at all (I've even held it in my hand to use as a calculator at times :) ), and the watch batteries that run the number pad are available at most retailers (I was able to find the right battery at Walgreens). The keyboard uses two AAAs, the mouse uses two AAs, and the battery covers and keyboard lift are magnetic(!). I highly recommend this keyboard/mouse/number pad combo--I have two of these at home and am hoping to get one for work as well. Be warned, though--once you use the Sculpt natural ergo keyboard that comes with this set, you may never want to use a "standard" keyboard again.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Surface is better than Sculpt!

    Posted
    OjoMadness
    • My Best Buy® MemberMember

    I bought this one yesterday and returned it today and bought the Surface one. The keys are on the Surface are a bit bigger, so it much easier to use. I kept hitting the wrong letters using the Sculpt. Also, I truly HATE that the numerical keypad was a separate piece. If I wanted a calculator I can pull one out. It is unnecessary to have that as a separate piece. It just makes for more stuff to have to look after. The mouse was ok. It was actually making my wrist hurt as your wrist turns slightly to hold it. Maybe I'm just not used to that, but I did not like it. The Surface keyboard has everything I need all in one and it's bluetooth pairing, so you don't have to worry about that little USB thing to connect your laptop. Though that could come in handy depending on how old of a laptop you are using. It's not a bad keyboard, just not for me. However, I would highly recommend you get the Surface keyboard over this one if you can afford the price. It's just a better and sleeker design.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    very very ergonomically correct

    Posted
    Lynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The exceptional ergonomic aspects of this keyboard overcame its one fault to add up to 5 stars. The fault: There is no caps lock indicator or num lock indicator. I researched and found out that's because with wireless keyboards that run on batteries, a light would drain the battery. Some caps locks are depressed a little when they are "on" but this does not have that feature. I like how the side keypad is separate, which allows for more maneuverability. A separate keypad works well on my standup keyboard stand when I have to have books or papers on the stand too. I can remove the keypad and have more room. The mouse is more of a fat little ball than what I've used before but is very comfortable. I tried a less expensive wireless keyboard (where the box said it had a caps lock light but the box was wrong and there was no light) and it felt cheap, as if the keys were poorly set and wiggly. No so on this Sculpt beauty of a keyboard.

    I would recommend this to a friend