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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 165 reviews

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  • Value

    Rating 4.9 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

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    Rating 5.0 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the Surface 13.5" laptop's lightweight and portable design, praising its ease of use and responsive touchscreen. Many appreciate the long battery life and fast SSD, finding it ideal for students and travelers. Positive feedback also highlights the sleek design and competitive price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 165 reviews
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Microsoft should add more storage for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, helped me with school a lot! Recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first time to have a Surface and I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed new computer for work as a assistant Principal

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and product quality, couldn’t ask for a better choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast ram and great drive to speed up to process

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite product from Windows, great design too

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great laptop, not so great charger.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the laptop for our son who is now attending college in CA. He's only owned it for a little over a month, and the charger no longer holds a charge. Is it under some sort of warranty to where we can get the charger replaced?

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Touchscreen does not work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good everyday notepad but the touchscreen does not work.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for reaching out. We're glad you're loving your Surface Laptop so far. We'd like to offer some specialized care to help you resolve your touch screen difficulties. To accept this specialized assistance, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created on your behalf: 1812069480173.

      We are eager to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    It’s ok...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok, I’m still not used to using a the windows format.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son really wanted this laptop for college, 10 days after purchasing the laptop the screen started to flicker. Unfortunately, we had to return it back to Best Buy and they were sold out of this laptop . He purchased a MacBook instead.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    OKAY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure why it's slow, even opening programs. Not as fast as I expected.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good laptop doesnt last 12 hours

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop doesnt last 12 hours like it says on the description but it does last about 6 hours thats good enough for me so ketting you know ahead of time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It okay but not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer acts crazily. It costs 999, better buying a MacBook.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for reaching out. We'd love to hear more about your experience. Our specialized care team is ready to listen and help assist you. To accept this specialized care, please reach out by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number: 1812064530171.

      We are eager to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 1 out of 5 stars

    Had for 6 weeks and screen broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for approx.6 weeks. Daughter had it in car it was on the floor in a case and in a book bag and somehow the entire screen broke and is black and pink and will not do anything. Very disappointed with the quality for the price.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to reach out. We're sorry to hear you have been encountering some difficulties with your Surface Laptop. We'd like to take a moment to chime in and say, we're here to help! We'd like to offer you some specialized assistance to help resolve your issue. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1812064240169.

      We look forward to hearing from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my surface laptop less than 24 hours, spent 2 hours on the phone with Microsoft tech support and it turns out I need to exchange it because it’s defective.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Crashes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer and it crashed all the time with minimal work on everyday tasks with office 365 and chrome.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used the MS Surface laptop heavily (daily) for 4 year and 3 months, before it begins to have problem occasionally (might not be the laptop's fault). Generally speaking, it's a reliable computer. My only complaint is that it doesn't allow me to type "Standardized" Chinese character by Pinyin (an input method), like what I can always do on other computers or cell phone. Should I knew this earlier, I wouldn't purchase this laptop. However, for people who don't need to type Standardized Chinese character by PingYin method, I would say MS Surface is a nice laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great laptop, for a great price (I received it on sale for $799). My only complaint is the lack of number pad. Obviously, I could’ve realized it was lacking one by being more observant, but did not realize until I bought it. You definitely miss it when it’s no longer there. Otherwise this comp is great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing laptop super light and convenient to carry around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FINALLY 8gb of ram!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally came as a 4gb base, but for the price it just wasn't worth the money - now for the same cost, you get the 8gb with 128 ssd - WELL worth the price for the design quality and functionality.

    I would recommend this to a friend