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Customer Ratings & Reviews

Microsoft - Surface 13.5" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive (First Generation) - Platinum-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 85 reviews

  • 20%
91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 85 Reviews
  • Rating: 3 out of 5 stars

    Bad first experience, But okay overall

    Posted
    Lynn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’m a college student and I wanted to buy a computer, they told me this was the best computer to buy for college students so I did. When I got the computer I brought it home to set up. I was playing with it and was setting up the font, display, password and etc to my preference. I was on it for a while then got off. Then I went back on it to play around some more and couldn’t get on. I had it to where there was facial recognition and a password that would be accessible to unlock my computer. The facial recognition was being used without my command so it basically tried the max amount of times when I was in an area That didn’t have much lighting and it locked me out of that option so it told me that I had to put in a pin and there was no option for my pin( which I set up). I contacted windows support the guy was confused because he kept telling me there should’ve been different options on the screen and there was only 2 one of which I wasn’t even able to access. I was on the phone for hours trying to figure out what was wrong. He couldn’t figure it out and told me to go to the nearest microsoft store which was in a whole different state so that was not an option. He then told me to go to Best Buy and I did. So the geek squad found out my brand new computer had a corrupted software. So after that was done I was expected to pay $100 for the service and I did not have the money at all, I just put it all in the computer. I was thinking since it was a corrupted software on a new computer, that it would be covered by Microsoft. We eventually got it settled and my computer started working properly again. It was not a pleasant experience being on the phone for 2 hours and then being at Best Buy for over 1. And not being able to use my computer for college work. I’m also afraid to set up a password on it now because I feel like it may happen again...Now that the computer is fixed and I’ve had it for I think a month now, I haven’t had any problems at all it’s great! Sleek design, lightweight, and fast. NO SD CARD SLOT. That I was not told and was pretty disappointed about. It’s also Hard to find a case as well because of the dimensions.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great All-around Laptop

    Posted
    MoonshineGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I would offer that the first thing anyone does with this computer, after unboxing, is to convert over to Windows Pro. Otherwise, as the Best Buy associate explained, you are using an operating system that is locked down and can ONLY DOWNLOAD/INSTALL SOFTWARE FROM THE MICROSOFT STORE. Once the above was done, I love this laptop. I got the touch pen with it and, though I don't use it regularly, is a fun little gadget. It can even be used as a remote slide-turner for PowerPoint. It is steady-state, so it shuts down and boots back up nearly instantaneously. You will be encouraged throughout to create a Microsoft account. I am usually privacy minded, but with this laptop I threw privacy to the wind and created the account and linked my Android phone to my laptop. So far so good, I'm really enjoying it. This laptop is thin. The battery lasts long enough that I have no complaints about battery time. The touchscreen works great. This is my first touchscreen and I don't think I can go back.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled you're loving your Surface experience so far! With the Surface Laptop, taking powerful productivity with you on-the-go is easy with its quality, lightweight design. We're glad you were able to successfully switch out of Windows S mode easily per your preference to navigate your device the way you like. Thanks for calling out some of your favorite features like the incredible speed, and amazing battery life. We hope you continue to love this powerful machine!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great, but expensive, laptop

    Posted
    NickR
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like the Surface Laptop. It looks and feels fantastic and very premium. The screen is what really sold me, the resolution is incredible and it's something you notice even without a comparison screen next to it. Them memory and processor are more than enough for basic computing, the only thing lacking is storage space (I use an Ultra Fit drive, but it does take away the one USB connection). The reason it's only 4 stars is the price. You can get an objectively better laptop for the same price, but that being said I still ended up with this one. There's something about how sleek and cool it is that made me choose it, even though you can find better "specs" out there for the same price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Quality Computer

    Posted
    PaleHoser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've used the Surface Pro 3 and Surface Pro 4 previously, but my son wanted a laptop to make working, err... on his lap more convenient. Which is how we ended up with the Surface Laptop. The screen is bigger than the Pro, which he really likes and it's only slightly heavier. Performs great, easy to update and it is compatible with some of the other Surface accessories we already have such as the Surface Dock. One other aspect is that Best Buy matched pricing from the Microsoft Store, which was nice because my local Best Buy is closer to home. I couldn't be happier about that. I'm completely satisfied with the purchase, and so is my son.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Quality, but Scared of Getting Dirty

    Posted
    Johnny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really love this computer and actually returned this one to buy the darker graphite gold option. I am very worried that the fabric on the keyboard will get dirty. If you are prone to spills or eat while you use this, it wont be the laptop for you. However, the build quality is on par with the MacBook and the battery life is even better. This computer easily lasts more than a day on a single charge. I just leave the charger at home because I know that I'm not going to need it. The screen is beautiful, and the trackpad is very accurate and easy to use. Good key travel, and touchscreen is a nice added feature.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pricey but Worth it

    Posted
    Sandy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    At first, I bought a Lenovo from Best Buy for around $400 thinking it would be cheap AND good. But sometimes you need to chip in a little bit more for the better stuff. Even though this laptop was a couple hundred bucks more, it was very much worth it. The laptop is sleek, fast, doesn't make any noise, and comfortable to type with. I can see this laptop lasting for a while, unlike my old Lenovo. Although the laptop isn't meant for it, light gaming works and the graphics are vivid and HD. I highly recommend this laptop if you want a good Windows laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Sandy,

      Thanks for sharing how you love to use your Surface Laptop with the community. We're delighted that you're having a great Surface experience so far! Between powerful performance, sleek design, and a brilliant display, Surface Laptop is certainly brag-worthy! We hope you continue to enjoy.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop for programming/coding!

    Posted
    McKa
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Surface laptop is great for a Computer Science student! The Surface is light and portable with great battery life. The 128 GB SSD is nice however 256 GB would be a little better on space. I use the Surface for coding and programming in Java, HTML5, python, and a couple of programs. It has no problem with running multiple programs at once. I can be coding and using Spotify and Internet, etc... and run the program with ease or slow time.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice laptop sucky updates

    Posted
    Jackiee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this computer 11 days ago and it was working great till it started doing all these updates. It started slowing down a bit from its origanal purchase. Finally on the 11 day it self updated and locked me out of my own computer took it to tech support have to pay $150 for it to get recovered and be without a laptop for 2 days. Disappointed in the laptop. I clearly asked before purchase i wanted a durable computer. Has nice features but wouldn't purchase again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop! Lightweight and easy to use.

    Posted
    Doro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really needed a laptop but I was tired of the older, heavier models. I also did not want a tablet but a fully functioning PC. The new Surface laptop is fast, lightweight, has a touch screen, and comes with Windows 10. I also like the face recognition feature. I have to remember to log in at work and not just sit in front of my work laptop waiting for it to recognize me! I really love this laptop!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted you're loving the quality design of the Surface Laptop. We loved hearing that you're making the most out of Windows Hello facial recognition. With Windows Hello, signing in is faster and more secure than ever before! Thanks for letting the community know about your great experience.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Works For My Needs

    Posted
    bgc1290
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use this laptop primarily for school. The on-board memory will prove restrictive after a couple of years, mostly due to regular updating. The system is responsive, though, and the one USB port allows me to attach a portable hard-drive to expand the memory a bit. Recommend using a USB mouse, like the Surface mouse, so the one USB port stays available. There is NO SD card slot!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting us know how your experience has been with the Surface Laptop. We're glad that this has proven to be a great device for school over the years. It's great you are able to add external memory to your device as needed! Remember that if you would like, you can always utilize free cloud storage, from your Microsoft OneDrive account. We appreciate your honest feedback!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best choice for this price point

    Posted
    Kleber

    Bought this for my company's sales director and got impressed. Decent specs and nice features for $799 (yes, $200 sale discount). Another great thing is the absence of all the bloatware that other brands shove through your throat. Windows still sucks, though: took 1h before being able to create the user account.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    fast computer and easy to use

    Posted
    stephen
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    bought this for my teenage son for his freshman year in high school, mostly for homework. he's already a 'veteran' of laptops, but he scores this highly for its nice design, comfortable keyboard and sharp screen. he's doing most of his homework on it and (when he thinks I'm not looking) some games as well.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Stephen,

      We're glad your son is loving his new Surface Laptop so far! With its lightweight design, and powerful performance, this is perfect for students to take on-the-go to accomplish all their assignments. We're delighted to hear this has been a great fit.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Almost perfect

    Posted
    RepNJ

    This is a great laptop, for a great price (I received it on sale for $799). My only complaint is the lack of number pad. Obviously, I could’ve realized it was lacking one by being more observant, but did not realize until I bought it. You definitely miss it when it’s no longer there. Otherwise this comp is great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, not Great

    Posted
    Student
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent battery life, good looking screen, but the texture of the palm rest is hard to get used to. Placement of some of the keys doesn't feel natural, and the touchpad is less intuitive than it could be. A good alternative for people who like MacBook design but require Windows OS.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your honest experience with the community. We're always striving to impress our customers with quality products, so it's always helpful to hear from people like you! We're glad that the Surface Laptop has been a great fit for you so far with its excellent battery life, and brilliant display. We appreciate you calling out some of these great features!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop

    Posted
    Brit
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop was my first laptop purchase for college and I highly recommend it. The touch screen is very responsive and quick and the laptop has an overall very sleek feel to it. The processing is fast and it also has a facial ID unlock which I love

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best portable laptop for work

    Posted
    Simon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Originally bought this laptop for work, however I’ve been using this more for watching movies as well since the 4K screen is beautiful. Never had an issue with it. The Keyboard feels amazing. Chose this over MacBook and don’t regret anything!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Simon,

      We're glad you decided to give the Surface Laptop a try! It's great to hear that whether you're at work or at play, the brilliant screen display has been an excellent addition to your experience. Thanks for raving about us to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    FINALLY 8gb of ram!

    Posted
    mccabeant

    Originally came as a 4gb base, but for the price it just wasn't worth the money - now for the same cost, you get the 8gb with 128 ssd - WELL worth the price for the design quality and functionality.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great laptop, not so great charger.

    Posted
    Angela
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought the laptop for our son who is now attending college in CA. He's only owned it for a little over a month, and the charger no longer holds a charge. Is it under some sort of warranty to where we can get the charger replaced?

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    secure and social

    Posted
    april
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    the security features are excellent, and u get microsoft service personnel as a backup! and it is super social...light as a tablet so can go anywhere, plus its sturdy exterior and bulletproof interior make it an easy companion. luv it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Lightweight for small businesses

    Posted
    Tahoeskier
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love this laptop...it was recommended by employee at Best Buy and it has been a life saver for my consulting business. It's very fast, lightweight and has a great keyboard. Best purchase and it was on sale!

    I would recommend this to a friend