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Customer Ratings & Reviews

Microsoft - Surface 13.5" Touch-Screen Laptop - Intel Core i5 - 8GB Memory - 128GB Solid State Drive - Platinum-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 57 reviews

  • 20%
91%
would recommend to a friend

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Customer ratings & reviews

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Page 1, showing1-20 of 57 Reviews
  • Rating: 5 out of 5 stars

    Quality Computer

    Posted
    PaleHoser
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've used the Surface Pro 3 and Surface Pro 4 previously, but my son wanted a laptop to make working, err... on his lap more convenient. Which is how we ended up with the Surface Laptop. The screen is bigger than the Pro, which he really likes and it's only slightly heavier. Performs great, easy to update and it is compatible with some of the other Surface accessories we already have such as the Surface Dock. One other aspect is that Best Buy matched pricing from the Microsoft Store, which was nice because my local Best Buy is closer to home. I couldn't be happier about that. I'm completely satisfied with the purchase, and so is my son.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Quality, but Scared of Getting Dirty

    Posted
    Johnny
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really love this computer and actually returned this one to buy the darker graphite gold option. I am very worried that the fabric on the keyboard will get dirty. If you are prone to spills or eat while you use this, it wont be the laptop for you. However, the build quality is on par with the MacBook and the battery life is even better. This computer easily lasts more than a day on a single charge. I just leave the charger at home because I know that I'm not going to need it. The screen is beautiful, and the trackpad is very accurate and easy to use. Good key travel, and touchscreen is a nice added feature.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice laptop sucky updates

    Posted
    Jackiee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this computer 11 days ago and it was working great till it started doing all these updates. It started slowing down a bit from its origanal purchase. Finally on the 11 day it self updated and locked me out of my own computer took it to tech support have to pay $150 for it to get recovered and be without a laptop for 2 days. Disappointed in the laptop. I clearly asked before purchase i wanted a durable computer. Has nice features but wouldn't purchase again.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop! Lightweight and easy to use.

    Posted
    Doro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really needed a laptop but I was tired of the older, heavier models. I also did not want a tablet but a fully functioning PC. The new Surface laptop is fast, lightweight, has a touch screen, and comes with Windows 10. I also like the face recognition feature. I have to remember to log in at work and not just sit in front of my work laptop waiting for it to recognize me! I really love this laptop!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works For My Needs

    Posted
    bgc1290
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use this laptop primarily for school. The on-board memory will prove restrictive after a couple of years, mostly due to regular updating. The system is responsive, though, and the one USB port allows me to attach a portable hard-drive to expand the memory a bit. Recommend using a USB mouse, like the Surface mouse, so the one USB port stays available. There is NO SD card slot!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting us know how your experience has been with the Surface Laptop. We're glad that this has proven to be a great device for school over the years. It's great you are able to add external memory to your device as needed! Remember that if you would like, you can always utilize free cloud storage, from your Microsoft OneDrive account. We appreciate your honest feedback!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best choice for this price point

    Posted
    Kleber

    Bought this for my company's sales director and got impressed. Decent specs and nice features for $799 (yes, $200 sale discount). Another great thing is the absence of all the bloatware that other brands shove through your throat. Windows still sucks, though: took 1h before being able to create the user account.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost perfect

    Posted
    RepNJ

    This is a great laptop, for a great price (I received it on sale for $799). My only complaint is the lack of number pad. Obviously, I could’ve realized it was lacking one by being more observant, but did not realize until I bought it. You definitely miss it when it’s no longer there. Otherwise this comp is great.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, not Great

    Posted
    Student
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent battery life, good looking screen, but the texture of the palm rest is hard to get used to. Placement of some of the keys doesn't feel natural, and the touchpad is less intuitive than it could be. A good alternative for people who like MacBook design but require Windows OS.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    secure and social

    Posted
    april
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    the security features are excellent, and u get microsoft service personnel as a backup! and it is super social...light as a tablet so can go anywhere, plus its sturdy exterior and bulletproof interior make it an easy companion. luv it

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    FINALLY 8gb of ram!

    Posted
    mccabeant

    Originally came as a 4gb base, but for the price it just wasn't worth the money - now for the same cost, you get the 8gb with 128 ssd - WELL worth the price for the design quality and functionality.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Lightweight for small businesses

    Posted
    Tahoeskier
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love this laptop...it was recommended by employee at Best Buy and it has been a life saver for my consulting business. It's very fast, lightweight and has a great keyboard. Best purchase and it was on sale!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop!

    Posted
    Happychick1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been more than satisfied with this laptop. It has great graphics and speed. The only thing I would add would be a number keyboard and a DVD reader. But it looks like this is a standard on the smaller laptops.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great computer at a great price!

    Posted
    Antony
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Best but has time and again been the best price I've found and the product (Microsoft surface laptop) is great as well. The keyboard and screen are great and I like it a lot better than my MacBook.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop for college students.

    Posted
    Orthi
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love the laptop overall. It is slim, lightweight and fits perfectly inside my backpack. I have not tried the pen yet, so no comments on that. The only thing I wish if the laptop could be flipped!!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome basic laptop

    Posted
    Priya
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    despite being older configuration, the laptop works super fine. Helpful if you can afford and you only need a good laptop. Texture on keyboard is its biggest asset. you feel real cozy holding keyboard

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very capable laptop at a great price

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this for my wife. She was originally looking for a very inexpensive laptop, but this caught our eye. She’s very pleased with the performance, size/weight and I am pleased with the value for the money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love it!

    Posted
    Chels
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This laptop is super easy to use! It's super slim and lightweight. My only complaint would be that the fan is a little on the noisy side when it's charging. I'll just crank up Pandora ;)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Would purchase again

    Posted
    Eweiss24
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this laptop, it’s light and I use it for school work so it’s oerfect. After talking to IT at school they recommended the 8g instead of the 4 and glad I bought the 8g for more room.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my computer

    Posted
    ProfJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this lightweight computer. I also like the touch screen which helps in making jobs faster on the computer. The gray color is OK. A darker color might show less dirt later.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for providing us with some helpful feedback! We're glad you're loving the sleek lightweight design of the Surface Laptop. We're excited you're loving the touchscreen feature on this powerful device!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Easy to use and FAST

    Posted
    NannyN
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very easy to use and the touch screen is amazing. it's like having a large smartphone with a keyboard. I love the speed in which it comes up when I turn it on and navigating around the apps.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear that the Surface Laptop has exceeded your expectations! Thanks for calling out some of your favorite features to the community. Your insights are very useful!

      Cheers,

      Jessica
      Surface Customer Care Microsoft