Main Content

Customer Ratings & Reviews

Microsoft - Surface 13.5" Touch-Screen Laptop - Intel Core i7 - 8GB Memory - 256GB Solid State Drive - Graphite Gold-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 54 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 54 Reviews
  • Rating: 3 out of 5 stars

    Fantastic Laptop with Crucial Software Flaws

    Posted
    PugnaciousPugg
    • My Best Buy® Elite MemberElite Member

    When finding a laptop for work I needed the following boxes checked: beautiful and accurate display, keyboard with good comfortable travel, track-pad like a mac, powerful but lightweight enough for video editing on the go. Ultimately it came down to this (Microsoft Surface Laptop w/ i7) and a 13" Macbook Pro. After going into the store regularly, playing with each, and reading countless reviews of the two I ended up siding with the Surface Laptop. I saw theverge.com's recommendation as best laptop for most people and at the same time Consumer Reports come out and say they can't recommend them. I have had mostly Macbooks in the past as, for my personal needs, there's never been a windows laptop that made sense for me. After having the Surface Laptop for a little over two months now there is so much I love about the device and things that infuriate me. I love this mostly for the hardware, the display is beautiful, the speakers are rich and loud, the keyboard and track-pad on top of the Alcantara Fabric feels wonderful (although I am a sweaty man and I do wonder of the lasting quality of it), the lightweight but durable casing of the laptop, and the head-turning design. I love how this laptop looks and feels. It's different and stands out in a beautiful way. If this machine was running OSX I would love it, which brings me to what I don't like about this laptop. First let me say that Microsoft is ridiculous for shipping any of the Surface Laptops with WIndows 10 S. This seems like something that should be on their entry-level Surface Pro and other low-powered devices. Luckily you can upgrade to 10 Pro for free and you really should. I am constantly using adobe products like Premiere and Photoshop for my job. The reason I almost returned this device and bought a Macbook was because the display dims when dark applications or pages are detected on screen and brightens up to the actual brightness when you go back to lighter pages. It's not a small amount of dimming either, it is noticeable and when using this laptop in a bright area and you open Adobe Premiere which is a dark-themed app, the display becomes almost unusable even at 100% brightness and not in battery saver mode. This is a "feature" used to extend battery life and cannot be turned off despite me turning off the "Adaptive Display Brightness" feature in setting. If you are going to be using this as your primary driver using any dark software, save yourself some sanity and buy a Macbook Pro. The only way to counteract this is to plug the laptop in, so now I have to bring my charger with me everywhere I go if I need to get work done. I'm an adult and can make my own decisions. Windows thinks otherwise. I use Chrome as my browser as I have an android phone and tablet. It makes life easier to use one browser across all devices. Windows keeps reminding me in their notifications that I could have much better battery life and user experience if I switch to Microsoft Edge. Possibly, but not now. So I deleted the Tips app on the computer so it would stop sending me such "tips." I continue to receive the same tips. Apparently I should also be reminded weekly to insure my laptop through Microsoft. Thanks for the tips. My last problem is sleep/wake when opening and closing the laptop. I cannot trust it to keep my work when I re-open my laptop. I have lost many documents and work to working on something, closing the lid, opening the lid later and the computer having to restart losing my work. Because of way too much lost work between this laptop Office 365's horrendous offline mode I have completely switched over to the google suite for any productivity work. Overall I want to love this computer and I do for the most part, but I can't say I recommend it for any (and I hate using this word but...) creatives unless you're OK carrying around a charger with you and plugging it in whenever you're using it. I'm interested to see gen 2 of this device, but if they don't fix this screen issue I'm just going back to the Macbook Pro. Pros: Brilliant Display Loud, Excellent Speakers Overall Build Quality Powerhouse Best Keyboard and Track-pad on a Windows Laptop Cons: Windows 10 S Adaptive Screen Dimming Windows 10 Notifications Unreliable Sleep Mode

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate you taking the time to leave such a detailed and thorough review of the Surface Laptop. We're glad you like the device overall, but you've also given us a lot of insight as to where you think we can improve. We made sure to forward your review to our team; it is insight like this that really helps us learn to make our products the best they can be.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Better product than I expected, actually!

    Posted
    Kingtj
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This was initially a computer purchased by mistake. I was really looking for a Surface Pro 4 tablet for a new hire where I work. (That's been our corporate standard for a little while now.) The Best Buy salesperson grabbed me the wrong box, and I didn't notice before I got back to the office with it. But I realized this Surface laptop had identical specs to the Surface Pro 4 I was trying to buy and was so similar, it used the same docking station and AC adapter. So I wound up trying it as MY computer and gave my Surface Pro 4 to the new person. Really, this *is* a Surface Pro 4 except put into a traditional notebook case. That means you get a real keyboard and trackpad instead of that keyboard cover (which is flimsy and makes it hard to type with the computer in your lap, and not on a solid surface like a table or desk). It has very good performance and a sharp, high resolution 4K display, plus good battery life (lasts at least 5 hours or so in "real world" use). About my only criticisms of this machine are the lack of an SD card reader slot (I mean, seriously? Not even a small slot for MicroSD cards?), and the way its price jumps WAY up for configurations with a 512GB SSD in them. I really wanted this with 512GB of storage but that priced it out of the range of what we're willing to pay for new notebooks.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time out of your day to leave a review for your Surface Laptop! We are so glad to hear that you have been enjoying your device, and that it continues to pleasantly surprise you! We also hear you when it comes to the SD card reader, and will make sure to forward that feedback to our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Better than any Mac Air anything

    Posted
    Bahrman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I was so impressed with my sons surface for the last year and easy it was for him to complete his college work that I wanted one for myself. Problem was that I "had" a Mac Air Notebook. Recently had to work on a software problem for my work and was told that it couldn't be done on any Mac. Enough siad, bought the new Surface and haven't looked back since. Love this computer - fast smart and easier to use than that Mac..

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good Laptop but disappointed with applications

    Posted
    Mary
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I loved the size, color and weight of the laptop. I was not impressed with the hp system. I was having trouble downloading apps onto the laptop. It said i could not download Google Chrome because it was not in the app store. It stated that I could download it a different way but every time I clicked that button it kicked me out completely. Therefore I found the computer tough to use.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome and super fast

    Posted
    Laurae
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this laptop! Light, super fast, (8gb ram) but faster than the surface pro 4. This is the fastest and lightest laptop I ever owned!! (I've had many hp's)! So, consumer reports says it may break! How do they know? It just came out! I had my surface pro 4 for 2 years and it was fine ne, but this is amazing!! I recommend to all! Buy a cover to give it protection since it is yhin. Common sense guys!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice!

    Posted
    Rocky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this laptop for my fiancée and she loves it. The only issue I had is that it stopped charging after the second day... we took the computer back to Best Buy and they immediately ordered another one for us to replace it. We had to wait another week but we are glad the situation was remedied. Thanks!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Grandson Graduation Gift

    Posted
    MiiToo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife and I bought this computer for our Grandson who just graduated from High School. He will be starting his Engineering degrees this fall and we wanted to get him a real high power computer that would last the 4-5 years he's in college. He's also a big time gamer so we knew he would be pleased and he was. He is very happy with this computer and with us!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop!

    Posted
    Berl51
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Things I love: - Light weight - facial recognition - material around key pad (nice addition) - Super easy set up Only concern - the first “update” made the facial recognition not work. But I was able to get on with Microsoft CS and they were able to get that resolved quickly.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for calling out some of your favorite features like the ultra portable and very versatile design. Windows Hello makes signing in faster and more secure than ever before. We're glad that you were able to receive the support you needed to get back up and running! We're so glad you're enjoying the Surface Laptop!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop more for your money

    Posted
    benji
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This laptop performs excellent and has many features that are better than it's competitor (Apple.) MS is providing more features and cutting edge performance and charging less for the name imho. I love change and cutting edge design that isn't afraid to go outside the box. In particular the soft style keyboard is an excellent example.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello Benji,

      Wow, thanks for the love, Benji! We're glad to hear that you're enjoying your Surface Laptop. We read every review that comes in, and are going to make sure to pass this along to our team. We're sure they'd be happy to hear this!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Surface Laptop

    Posted
    FredS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    What can I say. It's a SURFACE!! BOOM, super fast, super fast start up, super high resolution. Easy to carry, easy to put anywhere to work or socialize! I cannot say enough of how much I like this computer. Oh did I say battery life? Just like the bunny, it just keeps going and going and going!!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Fred,

      Wow! Thanks for the review. We're glad to hear that you've had a super time with your Surface Laptop so far, and really appreciate the kind words. We've made sure to pass your review along to our team and thank you for taking the time to provide some feedback.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop

    Posted
    Kassy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The laptop itself looks amazing. I bought the laptop so I would have a faster laptop and be more organized while going into my first semester of college. The screen sketch makes it easy to write notes on PowerPoints from professors and helps me not waste paper with a notebook. Amazing laptop!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Kassy,

      Thanks for taking the time to review your Surface Laptop! It sounds like it's been a great device for you, coming into college, and we're happy to hear that the touch screen has made your note-taking easier!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Happy

    Posted
    KimMc14
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought for my child on her way to college. She is pleased with the color, weight and operations. A little frustrating about upgrades needed for specific apps, but not a large enough deterrent.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not what I expected

    Posted
    Alii
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Specs sound great but still has a few bugs to be worked out. I ended up returning this product because many of the programs I needed to be able to access for school weren't compatible because the most recent version of such programs wasn't 2017.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Terrible laptop would not reccomend

    Posted
    Matt

    First it started off out of the box not turning on without the cable plugged in. Then it turned off and said pin is required to log on and then it said pin is no longer available and cant sign in.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Matt,

      We're sorry to hear you've been experiencing difficulties setting up your new Surface Laptop. It's not unusual when getting a device out of the box, that it needs to be charged while setting up Windows. It's possible your device ran out of battery life before it was able to fully configure. Because of this, you may need to reset your device. Try these steps to get your device up and running:

      1. Press the Windows logo key +L to get to the sign-in screen. If needed, dismiss the lock screen.

      2. Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen.

      3. After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.

      We're committed to giving you the best assistance possible. If you should experience any further issues, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Surface laptop

    Posted
    COguest
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    battery life is no where near advertised when running Windows 10. Integration with the surface dock is not all it is cracked up to be. It took me about a week to get two external monitors working reliably through the dock.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very Nice

    Posted
    TechServ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We shopped for over an hour, weighed all the options and this laptop was a definite leader. It came down to this one or the MacBook Air, this one had touchscreen, better graphics and an all around best choice for me.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great choice for a student

    Posted
    Anni
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The surface laptop is a great choice for a undergraduate student who will be typing and taking notes a lot. Good performance and quick response. Overall, great product.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Anni,

      Thanks for letting us know how you like to use your Surface Laptop! This is a great device for students who need a powerful, yet portable device to take around campus from day-to-day. We're glad the Surface Laptop has been a great fit for your needs!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    switched from surface

    Posted
    volivier68
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Nice laptop, lots lighter than the surface, chrome won't work on the laptop, it freezes up but learning to use edge. The pen won't stick to the side like the surface book, but it works great on the laptop still.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Powerful machine!

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Surface performed flawlessly from the first power on. The i7 cpu on ssd is unbeatable. I would have ranked it 5.0 had it had the Nvidia graphics card.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mike,

      Thanks for leaving us your honest feedback. The i7 Intel Processor is certainly a powerful feature that makes the Surface Laptop the extremely fast machine that it is! We appreciate you calling out this awesome feature, and letting us know how to improve in the future.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop

    Posted
    Fernando
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a laptop for college, chose this one, and it will work just fine, it's thin, light, powerful, and allowed me to sync my college's programs and accounts just fine.

    I would recommend this to a friend