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Microsoft - Surface 3 - 10.8" - Intel Atom - 64GB - Silver-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 764 reviews

90%
would recommend to a friend

Customer ratings & reviews

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  • Rating: 3 out of 5 stars

    If you really need a Windows tablet...

    Posted
    HippyChic
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We bought this after much deliberation about going back to a windows product after being on apple for over 5 years now. We read reviews on multiple sites and seemed satisfied it would be ok. The set up was a breeze. It was up and running in under 5 minutes, if that long. We installed a program my husband needs for work that will not run on macs...all good. My husband took it to work the next day, still good. Then on the next day, the computer was basically useless with updates. Hours of updates. Mind you, this is a work computer in which my husband inputs notes after treating patients so it has to be available throughout the day or he will get behind and patients get behind. And that's what happened. He came home and was so stressed and disappointed, not to mention embarrassed about getting behind at work. Honestly, we both wondered how there were no updates when setting up the tablet but couldn't have imagined they would all try to install in the middle of the day. No warning, nothing. We thought that was the worst of it. Nope. After the latest updates, stuff just keeps happening. Multiple reboots, unresponsiveness, microphone stopped working for a while, etc. my husband doesn't even know what the Windows button does since it does different things each time and sometimes, nothing at all. My husband hates it. But, the software he needs only runs on Windows. He voiced his support for the software running on macs and we hope his facility listens because this has been horrible. 3 stars because the software runs on it, it's light and easy to carry, and the charge lasts a good length of time. Oh, you really do need the stupid keyboard flap because some stuff is hard to select with just your fingers. We didn't buy it initially but my husband went back on his second day with it because he was struggling to input and select certain data with just fingers since the Windows doesn't magnify the area where you are working automatically.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Sadly Disappointed

    Posted
    Calli

    I bought the Surface 3 after reading a bunch of tech blogs that said it was the tablet to get for note taking. My ONLY reason for buying it was to be able to take notes in my slide heavy college classes. I am typically a mac person but because I wanted the highly rated writing capabilities, I took a leap of faith. Unfortunately, I have had nothing but problems with my Surface. I have had it about 3 weeks. I have had OneNote (again, the only reason I bought it) crash on me about a dozen times...all during lecture while I was attempting to record the audio as well as write notes. The wifi connectivity seems terrible. I have consistently had trouble with opening web pages while the wifi on my phone works fine. Last week, I had two days where the application randomly stopped working in BOTH of my classes while the only application running was OneNote. I have had several cases where I finish drawing a diagram or writing a complex math problem and all of a sudden part of my drawings disappear (or all of it). I have had two lectures where I have attempted to record the audio and even after restarting, the surface still tells me it is unable to record. Yesterday I was attempting to listen to music through the surface and even after 20 minutes and a few restarts was unable to get the audio working. I kept it beyond the 14 days because I really wanted it to work. It seems like it has been even worse this past week and I am deeply regretting my decision. I feel like I spend more class time trying to get it to work than anything else. I am also worried that notes I take won't even be there to study from, since the text keeps erasing itself. I never should have bought this.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful Product

    Posted
    hayagro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We shopped around extensively before buying this product - even purchasing one other item and returning it. It was difficult to find something to fit all of our requirements. We wanted either a 2-in-1 ultrabook laptop that could appear as a tablet or a laptop; OR a powerful tablet with a keyboard. Touch screen was essential, as was having a mouse/track pad for navigating with a cursor (meaning iPad was out, as well as MacBook because of the lack of touchscreen and folding over). Various chromebooks were nice, but lacked the ability to run programs necessary for work. There were other good ultra book options, but some were too heavy, too big, not a good value for the money, or lacking in other ways that did not meet all of our requirements. We kept coming back to the Surface 3 Pro, but it was too much for what we wanted. Then we came across the Surface. While it does not have all the bells and whistles of the Pro, it meets our needs perfectly. The more we use it and learn about it through various websites, tutorials, and video reviews, the happier we are with its performance and what we now know we can do with it, for personal and professional use. This is a GREAT buy. Highly recommended. Wonderful product. It took a lot of comparison shopping, but we think this one is perfect!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    so dissapointed

    Posted
    Libr8r

    Let me start by saying that I was very excited about getting this tablet. I have been looking at them for quit some time and finally decided to get one. First off, I love the design. It is, by far, my favorite part of the device. The kickstand works for every possible application that I needed. The keyboard feels great and the keys have great feedback. Unfortunately this is where the good ends. I have been having several problems with the touch screen itself. the browser is where I notice the largest issues. I think the device is stuck between mobile and full browser. When I get pop ups or advertisements many times I cannot clear them. I have had times were it has taken several tries to close out of apps. In the home screen of the device, it is constantly switching between tablet and pc. I open an app in tablet mode and when I close it I'm back in the pc mode. Many times in tablet mode I click on an app 3 or 4 times before it finally loads. Even though the animation takes place when I click it. Next is the app market which is the biggest issue of all. There seems to be nothing on this app market. There is no YouTube app, no Instagram app, no app for my bank. I can never find games that I'm looking for and worst of all my kids are using 3 different apps for learning and none of them are on the market which is the main reason I purchased this to begin with. As I said in the beginning I am very disappointed. I am going to be back in the store returning this item tomorrow and it saddens me. I really do love the device itself. The screen looks great and the functionality of the hardware is fantastic. Obviously other people are enjoying this device so mine might just be personal issues.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    A Disappointment

    Posted
    Jerry
    • My Best Buy® MemberMember

    I purchased a Surface 3 w/ accessory keyboard two months ago at my local Best Buy store. This was as a gift for my wife, who is an experienced computer user but not a computer technician. I am surprised that Microsoft would put its name to such a "buggy" product....some days it works ok, but mostly it is just inconsistent. We have tried all manner of remedies, including daily software updates, searching Google for similar problems and fixes, video & audio workarounds, etc, but the bottom line is that --- out of the box --- this device has not been reliable. The main issue has been the audio--- sometimes the sound plays, sometimes not. Re-booting occasionally helps, but not always. I've followed all the help instructions and troubleshooting for the audio, but even when it works I have no idea what was wrong, or whether it's permanently fixed. Yesterday, the entire screen just went black, after about two hours of use. I googled this problem on the internet and find it's not at all uncommon, and had to do a reset procedure --- that I found on the internet (lucky for us we have another computer!) ---to get it working. Every week this Surface 3 seems to present a new technical problem. When it works, it is a very sweet device --- much cooler than our iPad 4. But no way does it match-up in reliability. Very disappointing.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    An Expensive Mistake

    Posted
    TheBCfactor

    I originally bought the Surface 3 tablet for the stylus input as a way of replacing pen and paper with an electronic note taking and filing system. Unfortunately, this tablet is plagued with problems and deficiencies rendering it useless for my intended purpose. One of the fist issues I encountered is how slow it is when loading a multi-page document in Microsoft Note. The unit will grind to a halt upon loading the document or trying to pan around in the document. Sometimes it takes 30-40 seconds for it to redraw the screen. The next issue was crashes. The unit seemed reliable (albeit slow) for about the first 2 months then It started giving errors and then Note just refused to load. So I ran the "restore" function to return the software to its original state. The unit then worked again for about another 2 months and the same problems started occurring over again. I have even tried a restore using a huge recovery image file downloaded from Microsoft's website but I am again getting the same results. Finally, this unit depends heavily on having a Microsoft online account. However, since the recent "upgrade" of their online accounts and the change in Terms of Service, I was forced to drop my Microsoft account. That has pretty much rendered this tablet useless for me. My last ditch hope is to try and get Android running on this thing in order to try and save the money I have invested in this hardware. Knowing what I know now, I would have never bought this. I advise every one to stay away.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Product

    Posted
    Bill
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    “Wins” 1. It runs X86 Windows, which gives me access to all windows programs. 2. It is the right size for me 3. The keyboard works well with the surface 4. The tablet switches from tablet mode to desktop mode when a keyboard is added. 5. The kickstand makes it easy to put on my lap when I’m reading a book. 6. It comes with office for a year. 7. The new Atom processor is a lot better than the previous incarnation of the Atom processor. “Opportunities” 1. Apps that aren’t designed for an x86 tablet can cause frustration. Blizzard’s app log in screen basically required a keyboard. 2. The Atom processor runs hot when lots of apps are running or if you are playing certain games (Hearthstone in my case). I’ll have to check the settings to see if I can adjust the power management. 3. The kindle app for Windows needs some serious work. It is sad that the kindle app for my iPhone works better than the Kindle app for my Surface

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent for basic functions

    Posted
    Mariai
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this mainly to use OneNote with the Surface pen. It easily outdoes anything I came up with for my iPad. Note-taking is its strength. If that is your interest, I strongly recommend the Surface 4 Pen. (I had intermittent connectivity issues with the original Surface 3 Pen.) Boot time is better on the Surface 3 than on my HP Envy Laptop that has an I7 (4700MQ) processor. It is excellent with basic office functions. Beyond OneNote, I mainly use Word. Word is fine unless you inset graphics. It will bog down to the point of being unusable when I add a few graphics to a Word document such as a newsletter. And it occasionally has some issues switching between tablet and desktop mode, but those are easily fixed. If you do anything beyond basic MS Office, don't expect it to be a full laptop replacement. Overall, it has been a very usable product for my needs. I would definitely purchase it again.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Look Elsewhere

    Posted
    ElFod
    • My Best Buy® Elite MemberElite Member

    I have long been a fan of the concept behind the surface since the first few were announced and when the price dropped to $399 I felt it was time to actually give one a try. I am a perennial apple product user and own several products including an iPad mini 3 and iPad w/ retina display; however the appeal of running a full desktop OS was enough to draw my attention to the surface. While I still believe in the concept, the surface 3 itself is unfortunately not the lower-priced alternative one would hope for and you end up getting what you pay for in the end. I coudl list off a myriad of things wrong with this product, however all of them ultimately come back to the fact the device is under powered. Not enough ram and an intel atom processor unfortunately make this device unusable. It is also prone to some very, very unstable wifi. If you want a tablet at this price point, get an ipad. If you want a surface that will do everything youd expect from how they are advertised, you need to look at the low-end surface pro 3s at minimum.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Very disappointing

    Posted
    warshack16

    I had high hopes for this tablet, but I've been very disappointed with it. Since I was switching from a different platform, it took me a while to get used to the software. But even after I got used to it, there were a few recurring problems that emerged. First, the wi-fi connection has been terrible, especially at the university where I teach. I can't get a wi-fi connection on the Surface 3 even when I can get a wi-fi connection with my phone. Second, the onscreen keyboard frequently fails to show up from the bottom when I need to type something in, even if I swipe up from the bottom. And third, there is now a yellowish cloud around the edges of the screen that shows up when the screen has a white background. I really wanted to like this device, but I feel like I've wasted my money on it. I'll definitely be switching to a different company for my next tablet.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello warshack16, The Surface 3 has a Limited hardware warranty which includes service on hardware for 1 year from the date of purchase. Covered accessories include the Touch Cover, Type Cover, Surface power supply cords and adapters, and Surface pens. Please contact us so we can assist you with a possible replacement at: https://www.microsoft.com/surface/en-us/support . We apologize for any frustration this has caused and hope this was helpful to you. Microsoft

  • Rating: 5 out of 5 stars

    Best tablet I've ever purchased

    Posted
    Nono
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I went from buying the surface pro 4 to downgrading to a surface 3 instead. Reason why is that the surface pro 4 burn so much energy & even though it has the vents on the side, the surface pro 4 got so hot to hold, the surface 3 doesn't do all that extra, surprisingly. The surface 3 is a great device for students, & it comes with office 365 for a year subscription, which is a better deal to me. For the price, surface 3 is better, all the newer models of the surface lifeline are not that great, they don't have a flash for the cameras, so if you're a enthusiastic photographer, you'll be disappointed because the picture quality sucks. What else can I say? If you want to spend $800 or more on a tablet that isn't that much different from the 3 then go ahead, but on the other hand, I'm happy with the surface 3. It gets the job done for me, I'm a student & I approve the surface 3.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Surface 3 not all that great

    Posted
    Pbenz
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had bought the Ipad Air but didn't have the cool stuff the android had so I got the Samsung S2 9.7 inch. But both of them couldn't install a flash player. I talked to a Bestbuy CSA and he told me The Surface 3 is generally a computer in a tablet form and it has the flash player installed. So I got the 3 and to my surprise it plays slower than the samsung s2. Its says quad core but that doesn't mean its faster. It lags when theres more than 2 windows open. It crashed on me when I was just watching Youtube. I am trying to reset everything and it says its going to take a few hours to do this. I just boxed it back up right now and going to return it tomorrow. I am going to have to stand in line the day after Xmas. Look for something better. I only had this tablet about 3 days and it crashed already. Pass this one up.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Love my Surface

    Posted
    BillJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this Surface. It is like having a laptop when you buy the keyboard . The feel of it feels top notch and sturdy. It looks first class. The screen is very sharp and clear, crisp. Windows 10 that was installed is fantastic. Much better improvement from 8. I didn't buy the pro because I am not using for business. That said, the Office suite works well and what I want it to do on the non Pro version I have. It's fast and the layout is great. It's such a plus having the usb on this that I didn't have on the iPad I no longer have. I also like the mini SD card slot . The keyboard really is amazing and though it adds some weight to it, it's not too bad and worth it. The keys are responsive and light up. It fold as a cover very nicely. When you use the keyboard and the kickstand, it is just like a laptop, but much more mobile. I love the own hit this device as it is very responsive. I have had this entire setup about 2 months and love it still.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for college

    Posted
    JamalMc

    Got the surface 3 at the beginning of the semester. I'm an engineering student and so I needed a tablet that I can write equations (note taking) and also read a lot of PDFs on. Performed flawlessly on reading/viewing different file types. OneNote has been giving some problems but a factory reset helped reduce the occurrence of problems. I only use my laptop for CFD software or MATLAB this does everything else including writing this review. if you want something that covers all your bases media, notes, Skype calls this is your tablet. Also hooking it up to my HDTV to watch shows in my room via the mini display cable is a huge win. battery drains fast when not in use, but shutting off fixes that.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Device for All

    Posted
    JayD504
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Surface 3 has met all of my expectations. I purchased the Surface 3 manly for school. The versatility that the Surface 3 encompasses is amazing. I purchased the Stylus and the Type Cover along with the Surface 3, and they both help me meet my note-taking requirements as a college student. I purchased the cheapest option, with the slowest processor and the least amount of storage and RAM, and it is more than enough to meet my needs. Storage would be an issue, but Microsoft OneDrive is available free via my university, so the storage is not an issue. It powers up quickly, and the battery lasts my longest days. It is a tablet when I need a tablet, and a computer when I need a computer. This has been one of my best purchases to date.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall, a solid 2 in 1

    Posted
    DolceGirl09
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Pros: -Easy to transport -Built in Kickstand -Windows 10 -It is connected to my main laptop through Microsoft. Cons: -Small connectivity issues (resolved by restarting tablet) -Glitchy at times Overall, this is a solid 2 in 1. It may replace my main laptop in the future ( I don't turn it on anymore except to watch movies). I also like the fact that when I signed into my Microsoft account, all of my information from my main computer transferred over to it. If course, I had to install certain apps and software, but it cut down on the set up process. It can get glitchy at times to where it will freeze up for a second (or more and I have to restart). It would also have some connectivity issues to the internet, but I either restart or move to a different location. Other than that, I'm a satisfied customer.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great as a tablet... poor as a basic laptop

    Posted
    SusieQ
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    As a tablet, it's great with the large screen and decent processor. However, if you're looking to stream videos or work on school assignments, I would recommend a laptop. Along with the keyboard, hard to stand it up at a good position when you're sitting at a small desk. Also, the apps crash often, wasting more time and battery life. Could had saved more money with a basic laptop and have a keyboard and ports attached than buying the keyboard, pen, mouse, and video cord separately. Only been helpful to have a usb port to connect a wireless scanner for work. Other than that, I still prefer my old laptop

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Loving it so far!

    Posted
    lewism
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have several different tablets and laptops that I've collected over the years. I wanted to get rid of all the miscellaneous gadgets I have and at the same time get something that was more powerful than a standard tablet but still gave me the same portability and ease of use. That's when I came across the Surface 3. It gives you the portability of a tablet with the functionality of a laptop (with the keyboard and pen accessories). It is slightly heavier than most tablets of comparable size and this model is a little outdated as there are newer models of the surface and surface pro but for the price (got it on sale for $399) I don't think you can beat it. I've only had it for about a month and a half so I can't speak to how it will hold out but so far I'm quite happy.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Overrated

    Posted
    Buyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Three days after I bought this items it was freezing on me (see issues below). In 2 weeks I had to reset it to manufacturing settings twice and I couldn't return it then because I was out of the country. Upon my return, I brought it to the Geek Squad that reset it again and it's been working alright since then. I actually wanted to return it then but it was past the 15 days return policy so I'm stuck with it. Test this tablet thoroughly for the first 15 days so you have the chance to return it if it doesn't work properly. Issues: Outlook freezes or shuts down by itself, same thing happens with other programs too. I don't know if it is a windows 10 issue or the tablet, but I had a Surface RT before this one and it worked fine for about 2 years.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello there, The Surface 3 has a Limited hardware warranty which includes service on hardware for 1 year from the date of purchase. Covered accessories include the Touch Cover, Type Cover, Surface power supply cords and adapters, and Surface pens. Please contact us so we can assist you with a possible replacement at: https://www.microsoft.com/surface/en-us/support . We apologize for any frustration this has caused and hope this was helpful to you. Microsoft

  • Rating: 3 out of 5 stars

    Crash around the first month

    Posted
    Mewzyk
    • Verified PurchaserVerified Purchase

    I bought the Microsoft Surface 3 in October and it worked great. It wasn't until around the beginning of November where it began to act a little bit odd. I had it exchanged for another one thinking it was a bug of some sort. Then my new replacement had me impressed and I enjoyed it even better. But then that once had some serious crashing every now and then in a week. I now own a third new Microsoft Surface replacement and yet it seems to have a different kind of malfunction with it. I really REALLY like the Microsoft Surface 3 and I see a great potential with it, it just has me a little uneasy trying to contact Microsoft. This is a great 2 in 1 device and you will not be disappointed but perhaps you can make some security checks on it before you make a purchase.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello Mewzyk, The Surface 3 has a Limited hardware warranty which includes service on hardware for 1 year from the date of purchase. Covered accessories include the Touch Cover, Type Cover, Surface power supply cords and adapters, and Surface pens. Please contact us so we can assist you with a possible replacement at: https://www.microsoft.com/surface/en-us/support . We apologize for any frustration this has caused and hope this was helpful to you. Microsoft