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Microsoft - Surface Arc Mouse - Black-Front_Standard

Microsoft - Surface Arc Mouse - Black

Model: ELG-00001SKU: 5859103

Customer rating

Rating 4.6 out of 5 stars with 272 reviews

92%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 10 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 272 Reviews
  • Rating: 1 out of 5 stars

    Do Not Buy!

    Posted
    BKCSB

    I have had the mouse for a few months now and I love the design and feel of the mouse. it feels comfortable and the right and left click of the mouse is not an issue for me. I use the mouse for my everyday work 6-10 hours a day. I have owned many Logitech mouse and keyboard in the past so I thought I would try the arc mouse. While I love the piece it self I hate everyday having to trouble shoot it constantly. at the beginning I would just finish my days using my laptop pad because it would disconnect after 4-6 hours of use. I would do all the trouble shooting and it would not connect again for the day. Then finally after the 5th time of changing the power it worked for two days and back to the same issue. Now it is not connecting at all. I disconnected it and tried to connect it again and no luck. it has been 3days now and have not been able to connect it or the time to do more trouble shooting. This is the most expensive mouse I have ever purchased and by far is the worst in connecting and the use I can get from it. I am using my years old from Logitech now. I understand I can provably get it to work eventually but for this price I did not expect this much trouble with it. I am thinking it is also the fact that is Bluetooth that it has so many issue with connectivity. I do not have time to keep trouble shooting it and I don't even know if I can return it or exchange it. I'm going to look if it has warranty to exchange it. I had high hopes for this mouse but it was a BIG disappointment.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We regret to hear that you have been having such difficulty with keeping your Surface Arc Mouse connected to your device. It sounds like you have done some previous troubleshooting, so we think it may be best to contact our support team for further assistance. Sometimes this can easily be solved by simply updating the firmware. Please don't hesitate to reach out here: https://support.microsoft.com/en-us/contactus/.

      We are eager to hearing from you so we can assist you with getting your Surface Arc Mouse up and running!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Amazing mouse with a couple drawbacks

    Posted
    Silverfox
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this mouse because I work with Photoshop/InDesign/Illustrator constantly and anyone who's ever used those programs knows that a scroll option that allows you to move horizontally and vertically is ideal. Personally I find the mouse very innovative. It turns on when you actually bend the mouse into the arc and I've been able to use it on my carpet and blankets without an issue. There are two things though that I wish would be better. The first is, it sometimes has issues on my studio desk and I'm not entirely sure why. It might be that it's plastic and is somewhat reflective but I'm not sure. The other problem is more obvious, since the scroll button is integrated with the click options, you can no longer press down on the scroll piece. Now for most people this isn't an issue, however, when you are using Revit that option is key to navigating the program. Thankfully there are a couple of shortcut keys you can use to allow for the same effect, however, it isn't as comprehensive as I would hope it would be.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    d33rex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    People seem to either love or hate this mouse. I love it. It flattens out to about 2" x 5", or about the size of a small iPhone, except slimmer. You can easily just carry in your pocket, or toss it in whatever bag compartment available. It is durable; I've put it in my back pocket a couple times, accidently sat on it, and no problem (although I wouldn't recommend it as a habit). I actually put some black electric tape over the battery compart for a little extra protection and water (spill) resistance, which does not affect usage at all. When you want to use it, just pop it up and it literally works on any surface. You can use it on your leg/knee just fine when on flight or other constrained area. It takes a slightly lighter touch to operate, such as with scrolling. And the right-clicking took me a little getting used to. At MSRP $80, it is definitely still in the "new novelty-overpriced range," which of course is standard these days. I'd expect that to drop soon. But as a traveler, it was still worth it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love this mouse!

    Posted
    LancGuyPA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    A mouse is a mouse of course of course....But I really like this one. The problem with mice is when you travel. You have a bulky device that always bulges out in whatever you put it in. This one just simply levels out. You flatten it down and throw it in a pocket, or your case and it's good to go, It also turns the mouse off to save batteries. To turn it on, you just bed it. Simply brilliant. I was never a big fan of Apple mice's. This one has one button, but it is also a trackpad on the top. There are no side buttons, or wheels, it's just a touchpad on the top that registers a left and right click. Simply swipe your finger up, and a webpage scroll's up. Swipe it down, and the webpage scrolls down. It's a beautiful design that is easy and intuitive. Bluetooth works well, and it takes AAA batteries. This is easily the best mouse that I've owned.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to write such a stellar review! We're delighted to hear how impressed you are with the innovative design of Surface Arc Mouse. We work hard to provide our customers with this comfortable ergonomic design, that easily folds flat for storage. We appreciate you sharing some of your favorite features with the community!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Can't tell if I like because it does NOT work!!

    Posted
    Frustrated

    Straight out of the box it does not work. . .. Can not pair it to my device, I'm assuming because (per instructions) when I depress the bluetooth button I do not get the blinking light after 3 seconds. Yes, I have it arced so it should be on, yes I put in fresh batteries in case that was an issue. So I guess its off to Best Buy to return it, only this was the last one the store had in stock. . . At this point could not recommend to a friend. I have held it and tried to understand the negative review comments about the "right click - left click" issues a lot of folks seem to be having. I don't think will be an issue for me, but hey. . . I can't even try it out!! BTW, this was NOT an opened box, the seal was tight and in place. No excuse for selling faulty products, this wasn't a "Dollar Store" purchase or price.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're so sorry to hear that you are experiencing some unusual difficulties with the Surface Arc Mouse. Please know that this is a highly unusual issue, and we are sending your feedback up to our team. We care about delivering top-notch products, and quality service to our customers, and we apologize that your experience has not been up to the standards we hold ourselves to. Many of our customers who have gotten a chance to experience the Surface Arc Mouse, love the sleek design, and portability, and have remarked that it is easy to use.

      If you are planning on exchanging the Surface Arc Mouse, we think that you will have a much better experience. If you should ever encounter any difficulties in the future with any Surface products, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      We apologize for any inconvenience, and we hope we can show you the level of excellence we strive for every day.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great mouse when paired with a Surface

    Posted
    MikeyVortex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a really good mouse when paired with a Surface. It seems to be very precise regardless of the type of surface your using it on as opposed the the first gen version. Also this version did away with the center scroll wheel strip and replaced it with a virtual one which I must say functions way better considering past gen scroll strips were unresponsive and too sensitive. Also they seem to have also upgraded the thin rubbery layer that the mouse is wrapped in. My older gen version tore through the rubber after a few months. Definitely worth the investment for on the go types like myself who aren't using their mouse for gaming.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good concept, but not for regular use.

    Posted
    MarkS

    I'm very fussy about computer mice and the design of this mouse seemed brilliant, and it is. However in practice it isn't as great as it could be. The flatness is great, the build quality is great, the swiping feature is great, it tracks great even on glossy surfaces, even the three-finger click is very handy. The two things that I can't live with is the stiffness of the buttons, and the open sides. The first problem Microsoft can fix, I don't see why the buttons are as stiff as they are. Not horrible, but I'm spoiled on Logitech products. The second problem is the arc shape which has no sides, so my thumb curls under the mouse. This becomes uncomfortable pretty quickly. It causes me to have to change my hold on it over and over, and since I use a computer quite a few hours a day that simply won't work.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mark,

      We thank you for your honest when it comes to your Surface Arc Mouse experience. We have shared your review with our team to bring this to their attention, and for their consideration in the future, but if there is anything we can do to help make your experience better with your Arc Mouse, please reach out to our team at SurfaceCustomerCare@microsoft.com.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Compact and functional

    Posted
    Dana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this with my Surface Pro 2017. I already have LOTS of wireless mice, but what sold me on this was the ability to fold completely flat. Being that my whole thought process behind getting the Surface was portability, this made sense. What I didn't know was that folding the mouse flat turns it off! Great feature. My only complaint is that when being used, only the tail end and the front end are touching whatever surface it's on, and effectively gives you a smaller "footprint" for the mouse to recognize. Also, because there's a slight curve on the corners, the mouse will 'rock' unless you hold it perfectly flat, and that's why I'm giving it 4 out of 5 stars.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Dana,

      We're delighted to hear that you're loving the fold-flat feature of the Surface Arc Mouse. We appreciate you calling out this great feature for the community! We'd like to hear more about the "rocking" you are experiencing with your mouse. If you would like, please feel free to reach out to our support team to give us some more details about your experience. Contact them here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Genius design! Well done Microsoft!

    Posted
    RHennessey13
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was little hesitant about spending so much on a laptop mouse but let me tell you, I could not have made a better choice! It's so easy to toss in my laptop bag and go. It works on virtually any surface (even the arm of my la-z-boy chair). With other laptop mice, a flat surface was almost always required which meant having to use a book or tablet, that the mouse would almost always slide off of. This is so much easier and more portable. The mouse requires 2 aaa batteries (included) and since flattening out the mouse actually turns mouse off, its makes it easier to remember. Great overall design that functions perfectly. Definitely worth paying a little more

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the kind words! We're thrilled to know the Surface Arc Mouse has been an outstanding tool for you to use comfortably. We purposefully designed the Surface Arc Mouse to be able to take with you on-the-go, even if you're only traveling as far as your favorite arm-chair!

      Kindly,

      Jessica
      Surface Customer care Microsoft

  • Rating: 4 out of 5 stars

    Lacks presses scroll wheel function

    Posted
    Jerry
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall, this is a great, portable mouse that fits easily in my small Surface Pro carrying case without bulk. The only reason I didn't give it five stars is that it lacks the function of depressing a scroll wheel, which I use with some software. The frustrating part is that I asked about this specifically in the store before purchasing it. You have scrolling functionality (which the sales person may have thought I meant) by using the track pad on the mouse.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Jerry,

      Thanks for taking the time to share your honest experience with us. We're sorry to hear that Surface Arc Mouse didn't come with the feature you expected. Although Surface Arc Mouse does not come with a traditional scroll wheel, you may find this guide helpful to learn all the gestures that this mouse recognizes: https://support.microsoft.com/en-us/contactus/.

      We hope this helps.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Beyond my Expectations

    Posted
    TravelGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I thought it is just a compact mouse. I really like that you can flat it and turn the mouse off. It is easy to travel with. When it turns on, it connects to my MS Surface Pro 6 immediately. The battery seems to last for awhile. The only downside is that it is pricey. If you are qualified for educator discount, you could save you a few dollars. Particularly, BestBuy offer educator discount. for MS products.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      thanks for sharing your tips with the community. We're glad you're loving the compact design of Surface Arc Mouse for easy storage and travel. We hope you continue to love Surface Arc Mouse in combination with Surface Pro 6.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Beautiful mouse, not made for comfort.

    Posted
    incucrash
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I found this mouse uncomfortable, it worked great, paired perfectly, and seemed to work well and strong on most surfaces. The mouse looks amazing aside a matte black surface laptop. Holding it feels unnatural, my thumb, pinky, and ring finger have no where to go and ultimately end up getting dragged or akwardly supported. Recommended for small hands or light use only.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love It

    Posted
    Jose
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the overall design of the mouse. I was confused when I saw that the mouse was flat, but that’s the off position. To turn it on you bend it so that it is in the Arc shape and it instantly connects. You can zoom in/out with the same motion as you would us on the screen (Surface Pro). Not a fan of the AAAA battery that it uses, considering that it’s not a common household sized battery, but overall I can’t complain about the mouse.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great mouse with extra features

    Posted
    cbnewhampshire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This mouse works great and tracks perfectly when used on multiple surfaces. The ability to fold flat and turn off when not used is great for traveling in my computer bag. Also, the multifunction area used for scrolling and other programable features works great. Right click, Left click, Scroll and 3 finger click for going back a page in the browser are my setup and works perfectly.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for leaving us such a thoughtful review. We're happy to hear that you are loving all the features the Surface Arc Mouse has to offer. We are very proud of our design which makes it portable, yet also allows for maximum productivity throughout your day.

      Best,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great for mobility, and quick connectivity

    Posted
    MrWise
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like this mouse for 2 reason. 1. Bluetooth connection. Makes it so easy to work on my laptop without having to use a USB port. 2. Mobility. The mouse turns off when you lay it flat. Genius. Once it is flat, it is perfect for travel. I usually carry my 14" laptop in a small sleeve or briefcase. No problem for a mouse that lays flat. Highly recommended.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Right click EPIC FAIL

    Posted
    Dilbert
    • My Best Buy® Elite MemberElite Member

    Terrible design. You cannot right click if the fore finger is resting on the left click button area. ( I am right handed ) If any another finger is touching the surface of the mouse, it treats even a right click as a left click . This is by design !! To get a successful right click, you need to take all other fingers off the top surface. Who does that !!! Ridiculous.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Versatile Mouse

    Posted
    HikerGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great for use with my SurfacePro. Nice feature to lay flat to turn off and bend to arc to turn on. Laying flat makes it easy to store in a backpack pocket. I wish it came with a small fabric bag for protection when in my backpack. The touch sensitivity is good and the clicker works easily. Would be a nice feature if it had touch scrolling.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We really appreciate your feedback! We've passed your review along to our team and hope that you continue to enjoy your Surface Arc Mouse.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Portable

    Posted
    Hayashi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's nice to carry for travel because of how compact it is. Ergonomically speaking though, this is not the most comfortable mouse to use especially for prolonged periods. You might also check on its compatibility with laptops. Sometimes does not play nice with non-Surface laptops

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey,

      We appreciate you taking the time to leave your Surface Arc Mouse a review. We are sorry to hear you are not finding it to be comfortable. We will certainly let our team know that you feel this way.

      As far as the compatibility goes, please be aware that the Surface Arc Mouse require Windows 10 on a Bluetooth 4.0 Host to connect. With that being said, you can troubleshoot Microsoft Arc Mouse issues here: https://support.microsoft.com/en-us/help/4033308/accessories-mouse-microsoft-arc-mouse-troubleshooting.

      Best,

      Rachel
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best mouse ever

    Posted
    flojomax
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this mouse to use with my laptop that has a mouse pad that I can't quite figure out. It is very ergonomic, very responsive. I also love the fact that it can be flattened which makes it easy to carry anywhere. Once sync it links automatically when you turn it on. Microsoft hit this one out of the ball park.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted that the Surface Arc Mouse has been the perfect solution for you! We're so glad you're loving the fold flat design that makes this mouse so unique. Thanks for taking the time to tell the community about the success you have had with the Surface Arc Mouse!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best portable mouse I have every used

    Posted
    GadgitGuru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This mouse is so amazing. I LOVE the way you just push it flat and it shuts off for easy travel. Battery life is fantastic. It's fun to hand the mouse in the flat position and then ask someone what they think it is... then show them it's a mouse, pop it into the arched position and watch the WOW effect!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for raving about us to the community! We're delighted that you love our sleek and portable design. We're glad that you have been having a great experience with your Surface Arc Mouse.

      Cheers,

      Jessica
      Surface Customer Care Microsoft