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Microsoft - Surface Arc Mouse - Black-Front_Standard

Microsoft - Surface Arc Mouse - Black

Model: ELG-00001SKU: 5859103

Customer rating

Rating 4.6 out of 5 stars with 194 reviews

94%
would recommend to a friend

Expert rating

Rating 3.7 out of 5 stars with 12 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 194 Reviews
  • Rating: 1 out of 5 stars

    Do Not Buy!

    Posted
    BKCSB

    I have had the mouse for a few months now and I love the design and feel of the mouse. it feels comfortable and the right and left click of the mouse is not an issue for me. I use the mouse for my everyday work 6-10 hours a day. I have owned many Logitech mouse and keyboard in the past so I thought I would try the arc mouse. While I love the piece it self I hate everyday having to trouble shoot it constantly. at the beginning I would just finish my days using my laptop pad because it would disconnect after 4-6 hours of use. I would do all the trouble shooting and it would not connect again for the day. Then finally after the 5th time of changing the power it worked for two days and back to the same issue. Now it is not connecting at all. I disconnected it and tried to connect it again and no luck. it has been 3days now and have not been able to connect it or the time to do more trouble shooting. This is the most expensive mouse I have ever purchased and by far is the worst in connecting and the use I can get from it. I am using my years old from Logitech now. I understand I can provably get it to work eventually but for this price I did not expect this much trouble with it. I am thinking it is also the fact that is Bluetooth that it has so many issue with connectivity. I do not have time to keep trouble shooting it and I don't even know if I can return it or exchange it. I'm going to look if it has warranty to exchange it. I had high hopes for this mouse but it was a BIG disappointment.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We regret to hear that you have been having such difficulty with keeping your Surface Arc Mouse connected to your device. It sounds like you have done some previous troubleshooting, so we think it may be best to contact our support team for further assistance. Sometimes this can easily be solved by simply updating the firmware. Please don't hesitate to reach out here: https://support.microsoft.com/en-us/contactus/.

      We are eager to hearing from you so we can assist you with getting your Surface Arc Mouse up and running!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Love it

    Posted
    d33rex
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    People seem to either love or hate this mouse. I love it. It flattens out to about 2" x 5", or about the size of a small iPhone, except slimmer. You can easily just carry in your pocket, or toss it in whatever bag compartment available. It is durable; I've put it in my back pocket a couple times, accidently sat on it, and no problem (although I wouldn't recommend it as a habit). I actually put some black electric tape over the battery compart for a little extra protection and water (spill) resistance, which does not affect usage at all. When you want to use it, just pop it up and it literally works on any surface. You can use it on your leg/knee just fine when on flight or other constrained area. It takes a slightly lighter touch to operate, such as with scrolling. And the right-clicking took me a little getting used to. At MSRP $80, it is definitely still in the "new novelty-overpriced range," which of course is standard these days. I'd expect that to drop soon. But as a traveler, it was still worth it.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Can't tell if I like because it does NOT work!!

    Posted
    Frustrated

    Straight out of the box it does not work. . .. Can not pair it to my device, I'm assuming because (per instructions) when I depress the bluetooth button I do not get the blinking light after 3 seconds. Yes, I have it arced so it should be on, yes I put in fresh batteries in case that was an issue. So I guess its off to Best Buy to return it, only this was the last one the store had in stock. . . At this point could not recommend to a friend. I have held it and tried to understand the negative review comments about the "right click - left click" issues a lot of folks seem to be having. I don't think will be an issue for me, but hey. . . I can't even try it out!! BTW, this was NOT an opened box, the seal was tight and in place. No excuse for selling faulty products, this wasn't a "Dollar Store" purchase or price.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're so sorry to hear that you are experiencing some unusual difficulties with the Surface Arc Mouse. Please know that this is a highly unusual issue, and we are sending your feedback up to our team. We care about delivering top-notch products, and quality service to our customers, and we apologize that your experience has not been up to the standards we hold ourselves to. Many of our customers who have gotten a chance to experience the Surface Arc Mouse, love the sleek design, and portability, and have remarked that it is easy to use.

      If you are planning on exchanging the Surface Arc Mouse, we think that you will have a much better experience. If you should ever encounter any difficulties in the future with any Surface products, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      We apologize for any inconvenience, and we hope we can show you the level of excellence we strive for every day.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Good concept, but not for regular use.

    Posted
    MarkS

    I'm very fussy about computer mice and the design of this mouse seemed brilliant, and it is. However in practice it isn't as great as it could be. The flatness is great, the build quality is great, the swiping feature is great, it tracks great even on glossy surfaces, even the three-finger click is very handy. The two things that I can't live with is the stiffness of the buttons, and the open sides. The first problem Microsoft can fix, I don't see why the buttons are as stiff as they are. Not horrible, but I'm spoiled on Logitech products. The second problem is the arc shape which has no sides, so my thumb curls under the mouse. This becomes uncomfortable pretty quickly. It causes me to have to change my hold on it over and over, and since I use a computer quite a few hours a day that simply won't work.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mark,

      We thank you for your honest when it comes to your Surface Arc Mouse experience. We have shared your review with our team to bring this to their attention, and for their consideration in the future, but if there is anything we can do to help make your experience better with your Arc Mouse, please reach out to our team at SurfaceCustomerCare@microsoft.com.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Compact and functional

    Posted
    Dana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this with my Surface Pro 2017. I already have LOTS of wireless mice, but what sold me on this was the ability to fold completely flat. Being that my whole thought process behind getting the Surface was portability, this made sense. What I didn't know was that folding the mouse flat turns it off! Great feature. My only complaint is that when being used, only the tail end and the front end are touching whatever surface it's on, and effectively gives you a smaller "footprint" for the mouse to recognize. Also, because there's a slight curve on the corners, the mouse will 'rock' unless you hold it perfectly flat, and that's why I'm giving it 4 out of 5 stars.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Dana,

      We're delighted to hear that you're loving the fold-flat feature of the Surface Arc Mouse. We appreciate you calling out this great feature for the community! We'd like to hear more about the "rocking" you are experiencing with your mouse. If you would like, please feel free to reach out to our support team to give us some more details about your experience. Contact them here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Genius design! Well done Microsoft!

    Posted
    RHennessey13
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was little hesitant about spending so much on a laptop mouse but let me tell you, I could not have made a better choice! It's so easy to toss in my laptop bag and go. It works on virtually any surface (even the arm of my la-z-boy chair). With other laptop mice, a flat surface was almost always required which meant having to use a book or tablet, that the mouse would almost always slide off of. This is so much easier and more portable. The mouse requires 2 aaa batteries (included) and since flattening out the mouse actually turns mouse off, its makes it easier to remember. Great overall design that functions perfectly. Definitely worth paying a little more

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the kind words! We're thrilled to know the Surface Arc Mouse has been an outstanding tool for you to use comfortably. We purposefully designed the Surface Arc Mouse to be able to take with you on-the-go, even if you're only traveling as far as your favorite arm-chair!

      Kindly,

      Jessica
      Surface Customer care Microsoft

  • Rating: 5 out of 5 stars

    great mouse with extra features

    Posted
    cbnewhampshire
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This mouse works great and tracks perfectly when used on multiple surfaces. The ability to fold flat and turn off when not used is great for traveling in my computer bag. Also, the multifunction area used for scrolling and other programable features works great. Right click, Left click, Scroll and 3 finger click for going back a page in the browser are my setup and works perfectly.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for leaving us such a thoughtful review. We're happy to hear that you are loving all the features the Surface Arc Mouse has to offer. We are very proud of our design which makes it portable, yet also allows for maximum productivity throughout your day.

      Best,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Love It

    Posted
    Jose
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love the overall design of the mouse. I was confused when I saw that the mouse was flat, but that’s the off position. To turn it on you bend it so that it is in the Arc shape and it instantly connects. You can zoom in/out with the same motion as you would us on the screen (Surface Pro). Not a fan of the AAAA battery that it uses, considering that it’s not a common household sized battery, but overall I can’t complain about the mouse.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great for mobility, and quick connectivity

    Posted
    MrWise
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like this mouse for 2 reason. 1. Bluetooth connection. Makes it so easy to work on my laptop without having to use a USB port. 2. Mobility. The mouse turns off when you lay it flat. Genius. Once it is flat, it is perfect for travel. I usually carry my 14" laptop in a small sleeve or briefcase. No problem for a mouse that lays flat. Highly recommended.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Right click EPIC FAIL

    Posted
    Dilbert
    • My Best Buy® Elite MemberElite Member

    Terrible design. You cannot right click if the fore finger is resting on the left click button area. ( I am right handed ) If any another finger is touching the surface of the mouse, it treats even a right click as a left click . This is by design !! To get a successful right click, you need to take all other fingers off the top surface. Who does that !!! Ridiculous.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Versatile Mouse

    Posted
    HikerGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great for use with my SurfacePro. Nice feature to lay flat to turn off and bend to arc to turn on. Laying flat makes it easy to store in a backpack pocket. I wish it came with a small fabric bag for protection when in my backpack. The touch sensitivity is good and the clicker works easily. Would be a nice feature if it had touch scrolling.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We really appreciate your feedback! We've passed your review along to our team and hope that you continue to enjoy your Surface Arc Mouse.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best mouse ever

    Posted
    flojomax
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this mouse to use with my laptop that has a mouse pad that I can't quite figure out. It is very ergonomic, very responsive. I also love the fact that it can be flattened which makes it easy to carry anywhere. Once sync it links automatically when you turn it on. Microsoft hit this one out of the ball park.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted that the Surface Arc Mouse has been the perfect solution for you! We're so glad you're loving the fold flat design that makes this mouse so unique. Thanks for taking the time to tell the community about the success you have had with the Surface Arc Mouse!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best portable mouse I have every used

    Posted
    GadgitGuru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This mouse is so amazing. I LOVE the way you just push it flat and it shuts off for easy travel. Battery life is fantastic. It's fun to hand the mouse in the flat position and then ask someone what they think it is... then show them it's a mouse, pop it into the arched position and watch the WOW effect!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for raving about us to the community! We're delighted that you love our sleek and portable design. We're glad that you have been having a great experience with your Surface Arc Mouse.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome mouse!

    Posted
    Jules7476
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love how you just bend it to turn it on, people are always amazed by it. lol It's the little things, I guess. Connects to my laptop without any issues and since my laptop doesn't have any usb ports, this mouse is great option since it connects through Bluetooth and does not need a nano adapter.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting us know how you love the unique design of the Surface Arc Mouse. We're delighted to hear you're impressed with the snap-flat feature, as well as easy to use Bluetooth connection. We appreciate you sharing your positive experience with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best Travel Mouse

    Posted
    dbk2006
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you don't mind changing batteries this is, in my opinion, the best travel mouse you can get. It lays really thin when not put on so I can slide it in the pocket of a portfolio and I have never had connectivity issues I have purchased multiples of this mouse for other people it works great.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting us know that your experience with the Surface Arc Mouse has been exceptional! We're excited that this mouse has been the perfect travel companion with its ultra portable design.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Perfect Travel Mouse

    Posted
    Livealoha

    Great mouse for travel due to it's "Flat" footprint. Ergonomically, fits fine. No visible buttons but left/right clicks easy to determine, actuate. Scrolling feature does takes some getting used as compared to traditional "Wheel" mouse. Bluetooth sync was fast, simple, no issues.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for calling out some of your favorite features of the Surface Arc Mouse. We love impressing our customers with this uniquely portable, and sleek design. We're so glad we hit the mark with this one!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Upgrade

    Posted
    StevenB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had the previous generation of Surface Arc Mouse and it was great and reliable. Decided it was time to upgrade to the new one and was not disappointed. Mouse is nice and responsive (thanks to a greater DPI), connecting this to my Surface Pro4 was easy and painless. Definitely worth the money.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Steven,

      Thanks for raving about us to the community! We're so happy your Surface Arc Mouse has been performing optimally for you.

      Thanks for being a loyal Surface customer.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great mouse

    Posted
    KJ21
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The mouse is easy to use and has a very portable design. Takes a little while to get used to the right motion to replicate a mouse wheel. Very slick that it turns on and off when you bend it for use (mouse "partially" curls for use, then snaps flat when not in use).

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for calling out some of your favorite features of the Surface Arc Mouse! We're delighted to offer customers this functional, stylish and portable design all in a unique package!. As you have already noticed, the snap-flat feature is perfect for storage, or taking on the go with you, all while preserving precious battery life. We're so glad you are loving the Surface Arc Mouse!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Nice Companion with my Dell XPS 9570

    Posted
    RajRulz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the design of the mouse and so far everything has been great. No connectivity issue. The one thing tend to dislike is the click sound with left or right click. It is a pretty loud click sound. Would have liked a smoother click feel and sound.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for providing us with your honest feedback of the Surface Arc Mouse. We're glad this has been a great addition to your device! We appreciate you taking the time to help us make improvements for the future.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Everyone who sees it wants one

    Posted
    Mitchwtx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought to use with my Surface Laptop and they are a great pair. Love that it's Bluetooth, so no dongle. Works great, and it's super-cool. When I take it out of my computer back and bend it to turn it on, everyone asks what it is. Perfect for my needs - MS office document creation. Highly recommended.

    I would recommend this to a friend