Main Content

Customer Ratings & Reviews

Microsoft - Surface Arc Mouse - Burgundy-Front_Standard

Microsoft - Surface Arc Mouse - Burgundy

Model: CZV-00011SKU: 5859105

Customer rating

Rating 4.7 out of 5 stars with 737 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 737 Reviews
  • Rating: 4 out of 5 stars

    Perfect for those on the go!

    Posted
    Matt
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I travel pretty regularly as a part of my job and do my best to limit how much I bring with me; especially as space comes at a premium when traveling with a suit or 2. I have big hands and can't use the small travel mouses and I really disliked putting up with the bulkiness of normal sized mouses; enter the Surface Mouse! This thing is so easy to travel with, and I haven't had any lag issues with it so far. In addition, the fact that it uses Bluetooth and doesn't take up the 1 USB port I have is another giant plus. I can relate to some of the complaints regarding right clicks requiring you take your pointer finger off the mouse, but all it takes is a slight adjustment period. However, I find that the benefits of having a mouse that acts as a track pad, while also functioning as a normal mouse, far make up for this slight inconvenience. Personally, my only complaint is the scrolling; I find that the mouse will often zip past the option I want to choose when trying to use a drop down menu. I also have had some issues when playing games, such as Civilization, as the mouse will pick up involuntary movements of my fingers and take me flying across the map when I didn't intend it. Overall, this is a solid mouse that does what I need it to do. I feel that the benefits far outweigh the minor detractors. I would highly recommend this to anyone who travels a lot and is looking to pack light without sacrificing comfort or performance.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Matt,

      Thanks for taking the time to share your in-depth review of Surface Arc Mouse. We know reviews like this take time, and effort, and we greatly appreciate you sharing your feedback. We couldn't be more thrilled that this has been an excellent travel mouse for you, as well as the perfect wireless pairing to your favorite Surface device. We'd like you to know we're sharing your thoughts with our team, so thanks again for sharing!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Always a big supporter of the Surface Arc

    Posted
    Forbes
    • My Best Buy® MemberMember

    I have owned 4-5 of these guys. They are great to travel with and are very reliable. Small and light they can fit almost anywhere. I have only had 2 issues. 1) earlier versions had a piece of plastic at the heel of the arc (closest to the wrist) that, if it came off or got lost, made it very difficult for the mouse to travel over most surfaces. 2) the latest version of Arc is very sleek but it has a problem in how the buttons function. As you hold the Arc and use the index finger to "click" while holding the mouse between your thumb and middle finger, there is a very subtle "pinch" that occurs on either the thumb, middle finger or both. After repeated use this can get very uncomfortable. Almost feels like dozens of razor cuts. The older designs did not have this "pinching" issue as the seams of the buttons were on the top of the Arc and not on the side. With the seams on the side, every time you click the buttons your are pinching yourself. I would recommend the older versions to anyone. This newer design is irritatingly painful.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate you putting in the effort to leave a thorough and detailed review! We're glad you've given us a ton of feedback on the Surface Arc Mouse, and have passed all of your feedback along to our team. If we can be of any help, be sure to email us at SurfaceCustomerCare@microsoft.com.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Very cool mouse!

    Posted
    Sauce
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Let's talk about the elephant in the room: this is very expensive for a mouse. I bought an open box one and it still costs me $50. Aside from the high price tag, it's definitely a conversation piece. To activate the Bluetooth you have to snap the mouse into an arch shape. That is a very cool and unique feature. To shut it down, you simply snap it back into normal mouse position. The arch of the mouse can be a little uncomfortable on your hand, but I've noticed after a few hours with this item it seemed to not bother me as much anymore. The laser or whatever is great and very accurate. I edit sometimes from my bedroom and the mouse is very responsive, even when I'm moving it on top a blanket or not such a smooth surface. Battery life is great. The mouse is super slim to make it great for portability.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Smooth and clean work of art

    Posted
    Anon
    • My Best Buy® Elite Plus MemberElite Plus Member

    This mouse feels like a work of art, but after trying it for a few days, I'm returning it. If you need basic mouse functionality, this mouse works adequately. However, the lack of a center button and lack of side buttons make this seem over-priced and disappointing as far as performance. I do a lot of graphic design on my surface book and the lack of the center scroll button makes this mouse worthless to me. There is a nice feature of scrolling through pages when you swipe your fingers up/down or left/right, but it just isn't very precise at all, in comparison to an actually scroll wheel found on mice for less money. The way this mouse bends to activate is a nice feature too, but after using the mouse for an hour or two, I found it to cause hand discomfort much more than a standard mouse.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for your honesty! We're sorry the Surface Arc Mouse has not performed as you expected. We will be sure to share your feedback with our team.

      If you still have the device, you can customize sensitivity and functionality by downloading the free Mouse and Keyboard Center: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.

      Hope this helps!

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    awesome mouse

    Posted
    BWhitt21
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I bought my surface pro a few weeks ago I did not buy a mouse to start due to the expense of the surface, key board and pen at the time. I figured I had spent enough money for the day and I could get along without a mouse for a while. I didn't plan to purchase it at all and thought I'd buy a cheap one down the road. I caved a few weeks after my purchase because I found it on sale for $59. I was pleasantly surprised and how nice it is and how the upper half of the mouse is like a touch screen for scrolling. I love that it folds flat for ease of packing my stuff up in my back pack. I can fit my surface pro and all the accessories/cords in a 31 large zipper pouch! I also like that it's blue tooth attached to my surface since I only have one USB to plug things into. I love the color and how all my accessories match. I look forward to using my surface over the next few years to get through nursing school and beyond.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Wow! We could not be more excited to read your review and hear about your experience with the Surface Arc Mouse. We're glad that we had the chance to surprise and impress you with the features and functionality.

      Thanks for sharing your experience with us!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good mouse for typical users

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Surface Arc Mouse is useful for web browsing or scrolling through files. For my needs it is more than ideal. For gamers, especially avid ones; I would not recommend this as there are little to no customizations possible. I have had no issues with left or right clicking. No issues with middle clicking (programmable) or scrolling with the touch pad. I really like the low profile of the mouse when off, and that it turns on/off by bending. If portability is a big factor in consideration for purchase then this mouse is well suited. Only reason I gave it 4 stars instead of 5 is because it did not come with a carrying case or bag (i.e. microfiber) when it was clearly designed with portability in its form factor. For the price point a two dollar carrying bag would have been nice. Place the MS logo on the bag and the two dollars is worth the free advertising.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mike,

      We really appreciate all of the feedback you've given us here! We read and value every review that we receive, and give that feedback to our team to help improve our products for customers like yourself. We'll be sure to share this input along with them, and want to thank you for taking the time to leave a review.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Useful for many traveling devices...

    Posted
    banjo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don't let the name "Surface Arc Mouse" fool ya... this mouse pairs and works great with 2 different laptops and 2 different chromebooks. Sorry Microsoft, but a mouse by any other name works just as sweet! Great for traveling as the flat shape fits into just about any pocket, purse, or pouch. No more "mouse bump" in the laptop case or chromebook sleeve. The touch panel takes a little getting used to, but works great for up-down and left-right on office documents and browsers. No 'pinch' or 'zoom' that I have discovered yet, but that's not a major problem. I have enjoyed taking out the mouse while it is flat and holding it up to my ear, say "hello" and then hand it to a friend and tell them "it's for you" to see what they do next... LOL and it's more than "just a mouse."

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the stellar review of the Surface Arc Mouse! We appreciate you leaving such thoughtful feedback for the community. We're so glad you have found the Surface Arc Mouse compatible with your favorite devices, and have found it useful for taking it on-the-go. Microsoft Surface Arc Mouse is ready to work any way you do. Select the Start button, then go to Settings > Devices > Mouse, to further change your personal preferences.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Mouse for Travel

    Posted
    MGCHI
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This mouse is great for being portable and packing into a small bag along with whatever portable device you need it with. The ability to pack it flat and then just turn it off at the same time is great. It's large enough to not be uncomfortable but those with larger hands might find it slightly uncomfortable after some time using it. That said I have larger hand and it's not horrible just not your super comfortable desktop mouse. I'm used to the ergonomic Logitech mice but this mouse is fantastic for being portable and reliable. I find that it seems to work on most surfaces although I don't think it will work on glass or any super smooth surface that's just one color. Any other surface seems to work just fine.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great mouse with a slight flaw

    Posted
    MajorAwsum
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I picked up this mouse for use with a Microsoft surface, and there's a lot of positive features of this mouse. Its easy to setup, connect, and start using. I love that it folds flat and makes for easy storage for when on the go. It connects via Bluetooth so there's a number of possible uses for it not just a surface. The only thing i don't like about it is that it doesn't have a mouse wheel/third button. You can scroll with it but for example when using it for CAD programs that usually rely on a wheel/third button for many functions this lacks that. Other than that slight downfall I absolutely love this product and for daily use would totally recommend it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      First off, thanks for the stellar review! We are always happy to hear about an easy setup experience.

      Our Mouse and Keyboard Center Software teaches you to change settings and how you use your Surface Arc Mouse. To download the Mouse and Keyboard Center, go here: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.

      If this does not address the functionality you are looking for, we would recommend reaching out to the software manufacturer. Thanks for sharing this information with the community.

      Best,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Nice mouse for the MS Surface Pro

    Posted
    SUjp05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the general features of this mouse: The way it folds down for travel, the integrated/invisible scroll pad, etc. The left and right mouse clicks aren't always correctly made given there are no buttons, but it gets it right most of the time. I think the best feature is the way it folds down for travel/storage when not in use, which also saves the battery. Also like the fact that it interfaces with the surface pro without any dongle, as it uses the built-in Bluetooth. Wish it was a little cheaper, but overall I like it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well, functional and portable.

    Posted
    Bobes
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this mouse on a whim because I wanted the whole color set for my Surface Pro 4. But, turned out to be more functional than I expected. It tracks well over any semi smooth surface, wherever you end up, you will find something that will work. The buttons act like a track pad as far as being able to scroll up/down AND left/right. Pretty cool for maneuvers while making designs, painting or just browsing. If you have the pen and track pad that comes with the type cover then I don't really find myself using it often, it often just gets in the way or I find myself using the track pad because I simply forgot about it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad you purchased the Surface Arc mouse and are loving it so far. It sounds like the entire suite has been incredibly cohesive to your experience overall, and we're really happy to hear it.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Not Quite Ergonomic

    Posted
    Tyler
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this as a companion to my new Surface Laptop 2. I was under the impression the height of the arch may be adjustable; however, I was incorrect. The arch is a bit too high for the size of my hand, which leads to some uncomfortable hand and finger positions and discomfort. Definitely test the mouse out in-store before making the purchase online! Incidentally, I'm sure the mouse would be great for travel. It's responsive to multiple finger gestures, has a great look and feel, and is a really handy product. My only real qualm is that it clicks VERY LOUDLY.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Space Saver

    Posted
    Portchi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great mouse and it's very slim and compact. It makes it great for carrying around in my work bag. I do wish it felt a little better in the hand but it functions as well as I could hope. The mouse is also pretty responsive. With it also being bluetooth it's also nice that I don't have to worry about losing a USB connector. All of the functionality of the normal mouse is there, took some getting used to after not having two physical buttons but I really like it. The pad functions just like a normal 2 button mouse.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good but not Excellent

    Posted
    DoggyDaddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this mouse to replace an older Logitech model that I used when I was traveling. This mouse is close to perfect with one significant exception. Construction is great, ergonomics are fine, responsiveness excellent and good battery life. The only drawback is the "click" area on the touchpad. There is no defined left/right mouse buttons and I have found that I frequently "left click" and nothing happens. If I reposition my finger, all is well. Hopefully, I'll get used to this quirk because this is the only thing preventing me from rating this as a "5".

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for providing us with your honest feedback. We're glad you're liking the innovative design of the Surface Arc Mouse. We'd like you to know we're here to help you get to know how to use this tool a bit better. Try checking out all the features of the Surface Arc Mouse here: https://support.microsoft.com/en-us/help/4037233.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great travel mouse with bluetooth

    Posted
    Sigg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Really like the fact that it connects via bluetooth and doesn't need a usb dongle. The buttons respond as expected and the scroll action is very forgiving. You don't have to be exactly in the middle like on the standard ARC mouse. This is my daily carry travel mouse. On the road 75% and like the minimal space it takes up. Would like it to be a bit more ergonomic in the hand feel but that would make it larger and I won't take off a star for that.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great companion to the Surface

    Posted
    SvenJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had MS Arc mice for a while and this newest model is really nice. It is BT, so will work with anything that supports that, not just the Surface. It takes a little getting used to with the touch surface on top serving left, right and scroll functions, but it is a short learning curve. My favorite feature is that it turns on and off based on the configuration. Off if you snap it flat for storage/travel, on if you snap it curved for use. Makes the battery last way longer than remembering (or forgetting) to turn off the switch under other BT mice.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the thoughtful review. We can tell you put a lot of effort providing the community with details of your experience, and we're thrilled you have such great things to say! We're happy to have you as a loyal Surface customer.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Arc Mouse for surface pro

    Posted
    Graywolf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    $60 for the Arc mouse for my surface pro. Bring it home, install the batteries and nothing. Run out and buy new batteries, nothing again! Cant get it to come on to even begin paring it with my surface pro. $60 piece of garbage. Another trip back to the store with a few hours wasted. Think I'll just return it and get the cheaper one and see if it works. So much for a functional design, lol. Definitely don't waste your money buying the more expensive Arc mouse.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to reach out! Before you return Surface Arc Mouse, our team would love to be of assistance in helping you get started. We highly recommend reaching out to our team here: https://support.microsoft.com/en-us/contactus/.

      We hope we can help you discover all there is to love about this unique design!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 2 out of 5 stars

    It's....it's fine. It's just...fine.

    Posted
    Weebo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a fine mouse to use if you're in a bind or travelling and all you have available. However I wouldn't recommend using it as a daily driver because: - Its laggy (bluetooth) - Its not accurate, so if you want to be at a specific part of a youtube video it's "lol hope this works!" - Its button surface is touch-sensitive so you may accidentally scroll when you don't want to - Overall it's just weird to try and grip it. Again, it's fine and I use it as a travel mouse but I use a more traditional kind of mouse when I'm at home.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your honest experience with the Surface Arc Mouse so far. It seems like you're experiencing some odd issues. It's completely possible that your device needs an update, which is why you are experiencing some lag or accuracy issues. Check out how to troubleshoot and solve these issues here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.

      We hope this helps!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A True 'Pocket' mouse

    Posted
    mikedrod
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got my first Arc Mouse when I got my first Surface Pro when they first came out. It's ingenious! They lasy a long time but not forever just like all mice. I liked it so much I've purchased two others to be used on non-Surface machines. Others I work with have seen the mouse and are struck by it's innovative design of on/off...flat arced design. Some of my colleagues have since found them an purchased their own. It actually does fit in a shirt pocket when flat or nicely in even the smallest carry-on bag.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mike,

      Thanks for sharing your excitement about the Surface Arc Mouse with the community! It's a huge compliment that you love it so much you have purchased several for your every day use. We work hard to provide our customers with this innovative design that is nor only ergonomic, but perfectly portable. We're delighted to hear we've hit the mark! We hope you continue to enjoy.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Stands out from crowd

    Posted
    ravip005
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had been waiting for this one to go on a sale. And when it finally did, I jumped on it. I've been using it for now about a month and it works great. I travel with my laptop in a messenger bag that has barely any room for anything else other laptop. So this mouse is great because it unfold into flat and I can secure it in a one of the pockets of the bag and not have to worry about damaging it. When I need to use it, I arc it and it instantly connects to my laptop over bluetooth. great connectivity. Installation was straight forward.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for describing how you get so much use out of this design. It's perfect for someone looking to travel light, just like you. We're glad to hear you are enjoying the device so much on the go.

      Take care,

      Amanda
      Surface Customer Support Microsoft