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Microsoft - Surface Arc Mouse - Burgundy-Front_Standard

Microsoft - Surface Arc Mouse - Burgundy

Model: CZV-00011SKU: 5859105

Customer rating

Rating 4.6 out of 5 stars with 485 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 485 Reviews
  • Rating: 4 out of 5 stars

    Always a big supporter of the Surface Arc

    Posted
    Forbes
    • My Best Buy® MemberMember

    I have owned 4-5 of these guys. They are great to travel with and are very reliable. Small and light they can fit almost anywhere. I have only had 2 issues. 1) earlier versions had a piece of plastic at the heel of the arc (closest to the wrist) that, if it came off or got lost, made it very difficult for the mouse to travel over most surfaces. 2) the latest version of Arc is very sleek but it has a problem in how the buttons function. As you hold the Arc and use the index finger to "click" while holding the mouse between your thumb and middle finger, there is a very subtle "pinch" that occurs on either the thumb, middle finger or both. After repeated use this can get very uncomfortable. Almost feels like dozens of razor cuts. The older designs did not have this "pinching" issue as the seams of the buttons were on the top of the Arc and not on the side. With the seams on the side, every time you click the buttons your are pinching yourself. I would recommend the older versions to anyone. This newer design is irritatingly painful.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate you putting in the effort to leave a thorough and detailed review! We're glad you've given us a ton of feedback on the Surface Arc Mouse, and have passed all of your feedback along to our team. If we can be of any help, be sure to email us at SurfaceCustomerCare@microsoft.com.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    awesome mouse

    Posted
    BWhitt21
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I bought my surface pro a few weeks ago I did not buy a mouse to start due to the expense of the surface, key board and pen at the time. I figured I had spent enough money for the day and I could get along without a mouse for a while. I didn't plan to purchase it at all and thought I'd buy a cheap one down the road. I caved a few weeks after my purchase because I found it on sale for $59. I was pleasantly surprised and how nice it is and how the upper half of the mouse is like a touch screen for scrolling. I love that it folds flat for ease of packing my stuff up in my back pack. I can fit my surface pro and all the accessories/cords in a 31 large zipper pouch! I also like that it's blue tooth attached to my surface since I only have one USB to plug things into. I love the color and how all my accessories match. I look forward to using my surface over the next few years to get through nursing school and beyond.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Wow! We could not be more excited to read your review and hear about your experience with the Surface Arc Mouse. We're glad that we had the chance to surprise and impress you with the features and functionality.

      Thanks for sharing your experience with us!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Smooth and clean work of art

    Posted
    Anon
    • My Best Buy® Elite Plus MemberElite Plus Member

    This mouse feels like a work of art, but after trying it for a few days, I'm returning it. If you need basic mouse functionality, this mouse works adequately. However, the lack of a center button and lack of side buttons make this seem over-priced and disappointing as far as performance. I do a lot of graphic design on my surface book and the lack of the center scroll button makes this mouse worthless to me. There is a nice feature of scrolling through pages when you swipe your fingers up/down or left/right, but it just isn't very precise at all, in comparison to an actually scroll wheel found on mice for less money. The way this mouse bends to activate is a nice feature too, but after using the mouse for an hour or two, I found it to cause hand discomfort much more than a standard mouse.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for your honesty! We're sorry the Surface Arc Mouse has not performed as you expected. We will be sure to share your feedback with our team.

      If you still have the device, you can customize sensitivity and functionality by downloading the free Mouse and Keyboard Center: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.

      Hope this helps!

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Useful for many traveling devices...

    Posted
    banjo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Don't let the name "Surface Arc Mouse" fool ya... this mouse pairs and works great with 2 different laptops and 2 different chromebooks. Sorry Microsoft, but a mouse by any other name works just as sweet! Great for traveling as the flat shape fits into just about any pocket, purse, or pouch. No more "mouse bump" in the laptop case or chromebook sleeve. The touch panel takes a little getting used to, but works great for up-down and left-right on office documents and browsers. No 'pinch' or 'zoom' that I have discovered yet, but that's not a major problem. I have enjoyed taking out the mouse while it is flat and holding it up to my ear, say "hello" and then hand it to a friend and tell them "it's for you" to see what they do next... LOL and it's more than "just a mouse."

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the stellar review of the Surface Arc Mouse! We appreciate you leaving such thoughtful feedback for the community. We're so glad you have found the Surface Arc Mouse compatible with your favorite devices, and have found it useful for taking it on-the-go. Microsoft Surface Arc Mouse is ready to work any way you do. Select the Start button, then go to Settings > Devices > Mouse, to further change your personal preferences.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good mouse for typical users

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Surface Arc Mouse is useful for web browsing or scrolling through files. For my needs it is more than ideal. For gamers, especially avid ones; I would not recommend this as there are little to no customizations possible. I have had no issues with left or right clicking. No issues with middle clicking (programmable) or scrolling with the touch pad. I really like the low profile of the mouse when off, and that it turns on/off by bending. If portability is a big factor in consideration for purchase then this mouse is well suited. Only reason I gave it 4 stars instead of 5 is because it did not come with a carrying case or bag (i.e. microfiber) when it was clearly designed with portability in its form factor. For the price point a two dollar carrying bag would have been nice. Place the MS logo on the bag and the two dollars is worth the free advertising.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mike,

      We really appreciate all of the feedback you've given us here! We read and value every review that we receive, and give that feedback to our team to help improve our products for customers like yourself. We'll be sure to share this input along with them, and want to thank you for taking the time to leave a review.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great mouse with a slight flaw

    Posted
    MajorAwsum
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I picked up this mouse for use with a Microsoft surface, and there's a lot of positive features of this mouse. Its easy to setup, connect, and start using. I love that it folds flat and makes for easy storage for when on the go. It connects via Bluetooth so there's a number of possible uses for it not just a surface. The only thing i don't like about it is that it doesn't have a mouse wheel/third button. You can scroll with it but for example when using it for CAD programs that usually rely on a wheel/third button for many functions this lacks that. Other than that slight downfall I absolutely love this product and for daily use would totally recommend it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      First off, thanks for the stellar review! We are always happy to hear about an easy setup experience.

      Our Mouse and Keyboard Center Software teaches you to change settings and how you use your Surface Arc Mouse. To download the Mouse and Keyboard Center, go here: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.

      If this does not address the functionality you are looking for, we would recommend reaching out to the software manufacturer. Thanks for sharing this information with the community.

      Best,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Works well, functional and portable.

    Posted
    Bobes
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this mouse on a whim because I wanted the whole color set for my Surface Pro 4. But, turned out to be more functional than I expected. It tracks well over any semi smooth surface, wherever you end up, you will find something that will work. The buttons act like a track pad as far as being able to scroll up/down AND left/right. Pretty cool for maneuvers while making designs, painting or just browsing. If you have the pen and track pad that comes with the type cover then I don't really find myself using it often, it often just gets in the way or I find myself using the track pad because I simply forgot about it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad you purchased the Surface Arc mouse and are loving it so far. It sounds like the entire suite has been incredibly cohesive to your experience overall, and we're really happy to hear it.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good but not Excellent

    Posted
    DoggyDaddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this mouse to replace an older Logitech model that I used when I was traveling. This mouse is close to perfect with one significant exception. Construction is great, ergonomics are fine, responsiveness excellent and good battery life. The only drawback is the "click" area on the touchpad. There is no defined left/right mouse buttons and I have found that I frequently "left click" and nothing happens. If I reposition my finger, all is well. Hopefully, I'll get used to this quirk because this is the only thing preventing me from rating this as a "5".

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for providing us with your honest feedback. We're glad you're liking the innovative design of the Surface Arc Mouse. We'd like you to know we're here to help you get to know how to use this tool a bit better. Try checking out all the features of the Surface Arc Mouse here: https://support.microsoft.com/en-us/help/4037233.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great companion to the Surface

    Posted
    SvenJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had MS Arc mice for a while and this newest model is really nice. It is BT, so will work with anything that supports that, not just the Surface. It takes a little getting used to with the touch surface on top serving left, right and scroll functions, but it is a short learning curve. My favorite feature is that it turns on and off based on the configuration. Off if you snap it flat for storage/travel, on if you snap it curved for use. Makes the battery last way longer than remembering (or forgetting) to turn off the switch under other BT mice.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the thoughtful review. We can tell you put a lot of effort providing the community with details of your experience, and we're thrilled you have such great things to say! We're happy to have you as a loyal Surface customer.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    A True 'Pocket' mouse

    Posted
    mikedrod
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I got my first Arc Mouse when I got my first Surface Pro when they first came out. It's ingenious! They lasy a long time but not forever just like all mice. I liked it so much I've purchased two others to be used on non-Surface machines. Others I work with have seen the mouse and are struck by it's innovative design of on/off...flat arced design. Some of my colleagues have since found them an purchased their own. It actually does fit in a shirt pocket when flat or nicely in even the smallest carry-on bag.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mike,

      Thanks for sharing your excitement about the Surface Arc Mouse with the community! It's a huge compliment that you love it so much you have purchased several for your every day use. We work hard to provide our customers with this innovative design that is nor only ergonomic, but perfectly portable. We're delighted to hear we've hit the mark! We hope you continue to enjoy.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 2 out of 5 stars

    It's....it's fine. It's just...fine.

    Posted
    Weebo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is a fine mouse to use if you're in a bind or travelling and all you have available. However I wouldn't recommend using it as a daily driver because: - Its laggy (bluetooth) - Its not accurate, so if you want to be at a specific part of a youtube video it's "lol hope this works!" - Its button surface is touch-sensitive so you may accidentally scroll when you don't want to - Overall it's just weird to try and grip it. Again, it's fine and I use it as a travel mouse but I use a more traditional kind of mouse when I'm at home.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your honest experience with the Surface Arc Mouse so far. It seems like you're experiencing some odd issues. It's completely possible that your device needs an update, which is why you are experiencing some lag or accuracy issues. Check out how to troubleshoot and solve these issues here: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse.

      We hope this helps!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Stands out from crowd

    Posted
    ravip005
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had been waiting for this one to go on a sale. And when it finally did, I jumped on it. I've been using it for now about a month and it works great. I travel with my laptop in a messenger bag that has barely any room for anything else other laptop. So this mouse is great because it unfold into flat and I can secure it in a one of the pockets of the bag and not have to worry about damaging it. When I need to use it, I arc it and it instantly connects to my laptop over bluetooth. great connectivity. Installation was straight forward.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for describing how you get so much use out of this design. It's perfect for someone looking to travel light, just like you. We're glad to hear you are enjoying the device so much on the go.

      Take care,

      Amanda
      Surface Customer Support Microsoft

  • Rating: 4 out of 5 stars

    Works - Most of the Time

    Posted
    GregInBrook
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This bluetooth mouse is convenient, does not require a plug-in (dongle) and works most of the time when you learn to use it; there are not obvious buttons so there can be a learning curve to get used to the surface. My only complaint is that the buttons do not always work. I don't know why. When I plug my wi-fi mouse back in, I have no problems. I really don't want to you the only USB port for my mouse so I use this bluetooth mouse and the touchscreen when the mouse fails.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Greg,

      Thanks for giving the Surface Arc Mouse a try. We're thrilled to hear that you're loving the convenience of the Bluetooth design! We're sorry to hear that you are experiencing some connections issues with your device, but know that we're here to help. We highly recommend troubleshooting your mouse on our support page: https://support.microsoft.com/en-us/help/4023522/surface-troubleshoot-problems-with-your-bluetooth-mouse. It could be as simple as restarting your PC to refresh the drivers, and checking on your mouse settings on your Surface device.

      If you should still be experiencing any issues at all after troubleshooting, please don't hesitate to contact our support team here:  https://support.microsoft.com/en-us/contactus/. They will be happy to get your Surface Arc Mouse performing optimally!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Cool design and manufacturing

    Posted
    LakeDawg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Cons - price too expensive ‘scrolling takes getting used to. Certain surfaces and colors can effect it. Pros. Comfort, fold to power, and fatten when not In use to save battery. The arc and the material used to cover feels so natural. Connection to surface book 2 was easy and haven’t had any connection issues, works I really like this, wanted to love it but the price vs what it’s capable of doing prevents that.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're glad to hear you're loving your Surface Arc Mouse in combination with your Surface Book 2. We're thrilled to provide our customers with comfortable and easy to use devices for all your needs. We deeply appreciate your honest feedback!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Overall good mouse

    Posted
    mhm9306
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Fairly easy integration with the Surface Pro. I find it mostly easy to use. I don't use a mousepad so in some cases it doesn't flow as nicely as I'd like on some surfaces that other mice do better on. As with all Surface accessories it is overpriced. The best feature to me is the fold flat for off and arc for on. When flat/off it is the lowest profile mouse I know of which is great for transporting it. It also has a nice form factor so it looks stylish if that's important to you.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your feedback and leaving this review. We're glad the device is able to save you space while traveling. We read every review, so we'll be sure to share your feedback with our team. To be sure your mouse is set up the way you like, try downloading the Mouse and Keyboard Center to have full control over your device's settings: https://www.microsoft.com/accessories/en-us/downloads/mouse-keyboard-center.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Handy

    Posted
    BoughtSurfaceMouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is very nice to have a 'flat' mouse that turns on the Bluetooth as soon as it is curved. Helps to avoid USB receivers. Test it in hand first, because I am used to a normal small mouse and the side contact of the arc mouse does not exist. I am trying to get used to it. It is forcing me to move the mouse slower right now. And the finishes of the palm and finger surfaces are different. This is something I'm trying to adjust to as well.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for giving the Surface Arc Mouse a try. We're glad you are loving the sleek and wireless design. This definitely makes for a hassle free experience, with the capability to turn on and connect to your favorite Surface device in just a snap! As you're getting used to the unique feel of the Surface Arc Mouse, try exploring all of the features it has to offer here: https://support.microsoft.com/en-us/help/4037233/surface-microsoft-surface-arc-mouse.

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Perfect companion for the Surface Laptop

    Posted
    SouthFL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I recently bought the Surface Laptop but the mouse had to be shipped to me as they were out of Cobalt Blue at the store. It arrived two days after my order and I love using it. The fold flat feature makes it easy to tuck into the front pocket of my laptop case without adding bulk. It feels good in my hand when I use it. I like having a scroll button function without actually having the button. All in all it is a great compliment to my laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the kind words. We appreciated hearing such thoughtful feedback from you. The Surface Arc Mouse is definitely a great tool to take on the go, without having to worry about bumping into the scroll design in many other mouses. We're glad you have found this design to be a perfect fit for you!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Very comfortable!

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this mouse as an alternative to my Magic Mouse because I was getting hand cramps. This mouse is great! It's very comfortable for a bigger hand like mine, it's very smooth, and folds up to fit into a small pocket in a bag. I really love the mouse. Only reason for 4 stars is that the bluetooth is finicky sometimes and randomly disconnects for a couple seconds, but it comes right back. I'm not surprised because it is a Microsoft mouse paired to a Mac. But overall it's a great mouse!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Design features from the future

    Posted
    kd4006
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Simply bend this mouse into a comfortable fitting arc turns it on. Straightening it out turns it off. No more forgetting to turn it off. The curve design fits perfectly into the palm of you hand. The mouse can be used on Mose surfaces, even rough textures like a chaise arm. My favorite feature is the scrolling. You not only scroll you page up and down but also sideways, left and right.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for calling out some of your favorite features of the Surface Arc Mouse for the community. We're thrilled you're loving the fold-flat design that curves easily to your hand, as well as the touch to scroll feature. We appreciate the great shout-out, and we hope you continue to love the Surface Arc Mouse!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Works better for Surface

    Posted
    Luna
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This works alot better on the Surface devices. I do have a computer with Blue Tooth 4.0 but it seems to disconnect and I have to move the mouse around for it to wake up and it reconnects to the pc. My Surface Laptop works with it like a true wireless mouse. I do not have to worry about waking it up. Its a great mouse with the touch pad supporting gestures and matches the surface color nicely.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Luna,

      We're glad you found a the Surface Arc Mouse to be a powerful accessory that not only fits your needs, but you're style too! It's true the Surface Arc Mouse was specifically designed to pair with the Surface line, including the Surface Laptop. We're delighted that you have found this to be the optimal pairing!

      Cheers,

      Jessica
      Surface Customer Care Microsoft