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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 297 reviews

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95%
would recommend
to a friend

Customers are saying

Customers frequently mention the Surface Book's excellent performance, ease of use, and impressive battery life as significant strengths. Its versatility as both a laptop and tablet, along with its lightweight design, also receive considerable praise. However, some customers express concerns about the product's price and the relatively small screen size. A few users also note issues with the hinge and occasional fan noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 297 reviews
  • Rated 5 out of 5 stars

    Concerned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the computer, but glad I purchased the warranty. After 13 months the hard drive had problems. This purchase was made using the warranty and a few more dollars to upgrade. I did purchase the warranty due to our experience. Love the computer but $3,000 and a problem? Hopefully this one is better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prior to this purchase I owned a Surface 3 Pro, which I loved. I needed something more powerful and after considering HP and Lenovo products, I went with the best. Price is steep, but worth it.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good tablet hybrid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very responsive, a bit pricey, but very fast and lots of space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Book with Performance Base

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best hybrid laptop on the market in my opinion. I use it for CAD designing products and floor plans and it works flawlessly. Rendering time are comparable to full desktops designed for cad and the gpu makes a big difference. I would recommend this product for any hardcore designers or graphics user.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    very powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface Book is a very flexible machine. Ease of use is exceptional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface is great. The outward facing camera is great for lectures where I can use OneNote to record lectures and take pictures of presentation screens. But once in a while it reboots on its own. I think it may relate to the detachable tablet connection getting loose.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    great product, too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really wanted to keep this, but my pocketbook wouldn't allow it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A HAPPY WIFE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MY WIFE HAS ALWAYS HAD COMPUTERS PROVIDED BY WORK AND SHE SPENT A LOT OF TIME RESEARCHING THIS AS IT WOULD BE HER FIRST PERSONAL COMPUTER. SHE WOULD BE USING IT IN RETIREMENT SO THE ART FUNCTION WAS IMPORTANT TO HER. SO FAR EXCELLENT SHE'S VERY HAPPY AND THE PRICE WAS RIGHT.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    got it as gift for my son fast start up great processor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Book does a great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We considered several products before selecting the Surface Book. So far the performance has been excellent and the features have been very helpful. Processing speed has been excellent for any application.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop Replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have wanted something that had the power of a work laptop but without the weight and could be used as a tablet. This fit all my requirements. It detaches and reattaches easily. Since I like a keyboard when doing work, I have that feature as well. I no longer have to carry both a tablet and my laptop, it is an all in one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had many laptops over the years, but this new surface book is amazing.. Love all the new technology that Microsoft builds into this machine showcasing all the windows 10 features. Super powerful machine and would highly recommend for any power user

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile and a joy to use!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this primarily to edit photography and I love it. The stylis pen and dial make editing super easy. The touchscreen detaches as a tablet or be flipped around put in drawing mode.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but pricey laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid more to get a Microsoft laptop to avoid at all costs giving HP another dime of my money. I realize there are still other vendors to choose from, but this is a great pc, made better by the detachable screen, which serves as sweet tablet for short periods of time (<= ~3 hours).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like how fast this computer and great graphics. It is exactly what I was looking for in a high performance computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality, a little spendy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for, and in this case that's a good thing. High quality parts make this computer worth the money. Great screen, fast ssd hard drive and lots of memory. Oh and it looks great too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    buyers remorse always follows

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once again buying a new computer to keep up to date as software doesn't work on older platforms. In a week or month this shiny new hotness will be out of date falling down the innovation curve and buyers remorse will kick in - as it has since the late seventies.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Laptop but expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good laptop but a bit expensive. Detaching the screen had some problems in the beginning which were resolved after Windows update. The battery life is not as good as what is in the specifications but still it's fine, 7-8 hours instead of 16!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service as Always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to buy a laptop for school and work. The sales associate was very knowledgeable and helpful. I left Best Buy happy and satisfied. Thank you again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far a top of the line unit. It far exceeds the capabilities of the Mac Book Air. The i7 is fast and the software is exceptional. I prefer using eMail Client over Microsoft factory installed email.

    I would recommend this to a friend