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Customer rating

Rating 4.6 out of 5 stars with 478 reviews

93%would recommend to a friend.

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Expert rating

Rating 4.1 out of 5 stars with 19 reviews

Page 1 Showing 1-20 of 478 reviews
  • Rated 5 out of 5 stars

    Great 2 in 1 for beginners!

    |
    Posted .

    I love this Microsoft- surface book 2 in 1! Easy setup. excellent sound! Screen resolution perfect! Lightweight. love the tablet mode, also lightweight. I do wish Microsoft had more apps though. I miss Google play store!!! Overall great laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Tamra,

      Thanks for taking the time to leave this review. We love hearing how our users are using the Surface Book 2 to empower themselves to do more. We're glad to see that you are enjoying your device so far and hope that continues for the foreseeable future. Welcome to the Surface family!

      Cheers,
      Jonny
      Surface Customer Care
      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rated 5 out of 5 stars

    The feel and fit of the PC is solid.

    |
    Posted .

    My Surface Book has an excellent keyboard and clear & bright screen. I really like the touch screen. I recently used the Surface for a PowerPoint presentation and found the Surface Pen very handy to move from slide to slide.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're ecstatic that the Surface Book 2 has been helping you to accomplish more with your presentations. Thanks for calling out some of your favorite features for the community. The stunning graphics and touchscreen technology make for a highly efficient and brilliant experience. We're glad you agree!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 4 out of 5 stars

    Computer for college

    |
    Posted .

    We purchased the computer for my daughter going to college. She loves the computer. It meets all the requirements she had on her list and she loves using it. I stopped short of 5 stars how it works in the next four years.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for letting us know how much your daughter is loving her new Surface Book 2! Our customers love that this device has such extraordinary battery life, as well as two-in-one capabilities, making it perfect for college bound students. Congratulations to your daughter for furthering her education!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    best performance

    |
    Posted .

    It is the first experience for me to use a surface laptop product. I found that the surface book 2 is very reliable and has a lightning speed.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for choosing the Surface Book 2. We're thrilled you're loving your experience so far! This versatile device certainly brings a powerful experience!

      Welcome to the Surface family, we're glad to have you!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Very Good Laptop/Tablet in 1

    |
    Posted .

    I like it better than Apple - MacBook Pro - 13" Display

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

    |
    Posted .

    This laptop is extremely tough for daily use. I am impress with speed and performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    Posted .

    I have owned this computer for a little over a month and so far I am really liking it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT Lap Top!!

    |
    Posted .

    I bought this lap top for my college student son.He was using a Mac Pro for his first year of college that we leased through school .When he changed colleges I had to now purchase a lap top for him.I went to the store will all intentions of buying him a Macbook Pro as he used this in the past,has an iPhone and is a big fan of Apple as most of his generation is. After seeing the MS Surface Book in the store and speaking with someone there I was really impressed with some of its features .The price point was slightly cheaper than Apple, but I was willing to pay the price of the Mac Book Pro anyway because I wanted a good product that lasted. After going back and forth in my mind and going back home and doing some research, I chose to purchase the MS Surface book.Best decision ever! My son absolutely loves it! The tablet feature is Fantastic, it is comfortable to use and is well equipped for what he needs for his school work. It is a great choice! DON'T get hung up on names as I was with Apple..thinking because it is so popular it is a better product....it's actually not. Although Apple makes a great phone they are not #1 in the computer industry. Microsoft is a far better product when it comes to computers.I am very happy with my purchase and more importantly my son who I thought for sure wouldn't be impressed ,LOVES it!! My only complaint is I had to purchase MS WORD..u would think for $1500 MS would already have that program included on their computers.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dori,

      Welcome to the Surface family! We're glad to hear that we surpassed your expectations with the Surface Book 2 and that your son was impressed as well. We're always jazzed when we hear that our devices are empowering our users to do more. Thanks for the wonderful review!

      Cheers,
      Jonny
      Surface Customer Care
      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Absolutely LOVE!

    |
    Posted .
    Owned for 4 months when reviewed.

    I bought this laptop so that I would have a solid device to complete work for my online courses as well as for my job. I was looking for something lightweight that I can carry every day, excellent battery life, high computing power, and a two-in-one. This meets and exceeds all my needs. It easily handles my courseload and has seamlessly adapted to my professional work. I always get asked what computer this is after using it at a meeting. The flexibility of this device is well suited for my needs and I am thoroughly enjoying it. Beware that it is not at all water-resistant. I spilled water on the keyboard and had to have the device replaced by Geek Squad. So make sure that your information is back-up at all times just in case. Because most of my work is cloud-based I did not have an issue. I highly recommend.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    10/10

    |
    Posted .
    Owned for 9 months when reviewed.

    This computer has been a game changer for me. It works well, is easy to use, and, I think, has a great battery life. Every now and then it'll make the sound that notifies you the screen is being released without it actually happening, but I just turned off my sound because it doesn't actually affect anything. 10/10 would buy again.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Microsoft Surface Book 2

    |
    Posted .
    Owned for 1 year when reviewed.

    Really great for working, watching Netflix, and for any side projects. I can work from anywhere with this powerful machine.

    Features

    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good for college kid

    |
    Posted .

    Purchased this for our daughter for college. She seems to really like it. She hasn't really had any issues with it.

    Features

    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Phenomenal

    |
    Posted .
    Owned for 1 year when reviewed.

    Absolutely perfect for my children and their needs for art/design

    Features

    Speed
    5 out of 5
     
     
     
     
     
    Display
    5 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Very durable, except for the power supply

    |
    Posted .
    Owned for more than 2 years when reviewed.

    I wanted a tough computer and this is it! I've bought three (two 15" for my mobile business and one 13.5" for personal). What sold me to get the other two was that I have dropped this one and despite cracked screen and dents (metal case), it still works. I like the detachable screen which I will be sending in for repair/replacement when can transfer some critical files for work to my desktop while it is out. The biggest con is the power supply is cheaply made and separates at the computer connection and the cord to the transformer, but these are low cost to replace and interchangeable with the larger versions.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good Product

    |
    Posted .
    Owned for 1 year when reviewed.

    Like being able to use as computer or tablet. Would buy again.

    Features

    Display
    5 out of 5
     
     
     
     
     
    Speed
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the Investment!

    Posted .

    The Surface Book 2 is really an amazing machine! Well worth the investment if you use your computer for more than surfing the web. Break free of the desk and desk top with all the computing power you need for 95% of what you do. Just buy it, you’ll feel guilty for spending the money, but only till you start to use it and realize you should have done this sooner. File and photos are handled easily, Microsoft One Drive cloud service is a great built in feature that you will come to love quickly, if you haven’t been using the cloud for your current work files. Then hook up a WD my book drive to permanently store all your files. It handles photoshop cs6 just fine for small quick projects, but it’s a little hard to use for anything a little more involved without a mouse and more screen real estate. Making small video clips for you tube is a little awkward, but not to bad. I started with a Surface Pro and wanted a little more screen and laptop ability and this is perfect. Actually having both the SP i5 8g and this SB i5 8g is a great combo for work if the budget allows. I think I would recommend the Surface Book 2 over the Pro if you had to choose, it just has a couple more features that make it a little more useful. And the larger screen is nice to have. I have been using the SP for 6 weeks and SB for about a month, and they have been flawless. The screens are amazing and both keyboards feel really good to type on. They both fit their purpose perfectly. Coming from only a desk top and an Android tablet, this is the perfect marriage of mobile, speed, size, and Windows. In fact, while dealing with my vendors, its hard watching someone fire up a $500 HP laptop waiting for it to wake up, then trying to open a pdf I emailed them, and I’m sitting there, like we just wasted 5 mins for nothing, and then for some reason the pfd still can’t open… ahhh I’m thinking please buy a SB before I come back! It might feel a little small in the store when your shopping for the SP12.5 or SB13.5’’ but once you start to use it and the trackpad, it’s really just right, it keeps you focused on the current task and I think actually made my computing faster then my old giant 27’’ monitor with windows open all over the place. The screen looks great and for some reason is really easy on the eyes, even when your doing long stents on the Surfaces. Detaching the screen has come in handy several times, and the cool factor of your whole i5 computer 13.5’’ tablet, in your hands weighing almost nothing is nice. And the thirty dollar pens work great with both, no need to spend a hondo on one. You will also come to love One Note and 3d Paint for getting work done. I am surprised at all I have been missing with only a desktop from Win10, amazing features that make you more productive. These devices have really helped me and my company and that’s why I have written these reviews. If they last 4-5 years then the value will be great. The SB has a little bit of the “coil whine” sometimes when your sitting in a “perfectly” quite room, but you really cant fault it as a negative. Battery life on the SP is really really good, after all day tasks still 30% left! The battery on the SBook2 seams ok. With the extra battery capacity and only a little larger screen it really seams like it should last a lot longer. I unplug from 100% full and a hour latter I’m down to 70%, then I drop about 20% an hour, surfing the web and typing word docs. I would also recommend an Anker USB network adaptor, not so much for speed but to keep GB’s of radio radiation from your body. Over the course of a month I racked up 30gb of wifi data on my SP, and that’s sitting right over mommy and daddy parts while its transmitting. After an hour of syncing photos holding my Surface Pro my one hand actually was a little tingly. Just a fyi.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jim,
      Wow! Thank you for going above and beyond providing us with your feedback! We thoroughly enjoyed reading your detailed experience of the Surface Book 2 so far. We're thrilled to know how highly you value your new device, and we're delighted that you have such great things to say! We're also proud to inform you that we have a number accessories to enhance your Surface experience, including various mice to choose from. We highly recommend checking out the Surface Arc Mouse on Best Buy's website: https://www.bestbuy.com/site/microsoft-surface-arc-mouse-light-grey/5859104.p?skuId=5859104. This can be used for anything from surfing the web, to complex Photoshop projects to make handling more precise.

      We would also like to touch base with you regarding battery life of your device. The Surface Book 2 battery should last as long as 17 hours on a single charge, depending on your settings. To optimize your battery settings, follow the instructions on our support page here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      These tips and tricks should hopefully enhance your Surface experience! We're ecstatic that our device has helped empower you in your day-to-day company tasks, and we hope we can continue to help you be successful in all your endeavors.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Surface platinum book 2

    |
    Posted .

    It's an excellent laptop but battery doesn't last long compared to macbook air laptop that I have. I used this laptop for school, I take online classes and for online test I have to make sure that it's plug-in. For the price, a bit over. For the charger, it stop charging after 2 years. I didn't have a choice but to purchase a new charger. Too much! I paid $133 including the tax.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good

    |
    Posted .
    Owned for 1 month when reviewed.

    When writing your review, please consider the following guidelines: Focus on the product and your individual experience using it Provide details about why you liked or disliked a product All submitted reviews are subject to the terms set forth in our Terms and Conditions We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines: Obscenities, discriminatory language, or other language not suitable for a public forum Advertisements, “spam” content, or references to other products, offers, or websites Posting of content in exchange for compensation of any kind including the receipt of free or discounted products other than through the verified Best Buy Tech Insider Network program, or posting reviews on behalf of the manufacturer of the product being reviewed. Email addresses, URLs, phone numbers, physical addresses or other forms of contact information Critical or spiteful comments on other reviews posted on the page or their authors If you are not the copyright holder, you may not submit copyrighted images Objectionable images will be rejected In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us. Enjoy writing your review!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love it!

    |
    Posted .
    Owned for 11 months when reviewed.

    I love my laptop. It is great for school use and for entertainment purposes. I love using OneNote for my school notes instead of paper. I also like to draw and I love how this can fold or detach from the keyboard. Ive had it for about a year now and I’ve never had any problems. Only thing I find slightly annoying is the sound the charger makes when charging.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    A fantastic general-purpose machine

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I bought my Surface Book in advance of taking some online classes. So far, I have been very impressed with the performance of the machine. The screen is beautiful and the touchscreen functionality is super handy to use in lieu of a mouse. The automatic switching to tablet mode any time I undock is very convenient. And the speed of operation is great for everything, from booting up to running software. I wish there were a bit more video RAM, as I'd like to do some more graphics intensive gaming (only 1GB and no way to upgrade), and I do find that it can be a bit tricky to detach from the dock if you don't pull it off perfectly straight. But neither of those elements is enough to make me feel like this is an exceptional device for everyday use, school, productivity, and less high-performance entertainment functions.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for the great shout out. We're thrilled to hear you've been enjoying your Surface Book 2 for classes! We designed this versatile powerhouse to keep up with you throughout the day from school to gaming and everything in-between, enabling you to do more. We appreciate you taking the time to share your experience with the community, and we're sure it'll help the next person looking for the perfect device!

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

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