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Customer rating

Rating 4.8 out of 5 stars with 363 reviews

97%would recommend to a friend.
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Rating 4.2 out of 5 stars with 14 reviews

Page 1 Showing 1-20 of 363 reviews
  • Rated 5 out of 5 stars

    Love this product

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Initially I had some hesitations when small things like the pen not pairing were happening but now I love this computer. It meets all my work needs and it’s also handy in tablet mode for my online browsing. I’d recommend this product. I wish Microsoft would make more cases and products available to go with the the surface.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I have been an Apple person for years.I have had Apple pros,airs laptops and tablets and decided I needed a pc format for my grad school studies.I looked at the best of the best in premium laptops.I could not find another comparable brand that matches this laptop.It is beautiful, fast, the keys feel great and it is versatile.I know I made the right decision.I highly recommend this laptop to ex-pat Apple pro users.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versatile device!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Battery life, Display, Speed
    Cons mentioned:
    Bulky, Charging

    I was in the search for a 2-in-1 laptop. I owned an HP laptop for more than 7 years, so I needed to upgrade. After researching and looking through many different brands / models, I chose the surface book based on previous reviews I read and because I am familiar using Microsoft products. I will start off with the negatives before getting into the positives. -My first complain is that at this price point, you still have to buy separate attachments if you want to do more with this product. Many laptops come with the pen, but you have to buy one separately for this one, which is like $100. I also had to buy a USB-c to hdmi adapter in order to connect my laptop to my projector. -Speaking of USB-c, I wish you were be able to charge this laptop using an android charger, given that it fits in that port. That way I wouldn't have to carry the bulky laptop charger around with me. Even if it didn't charge as fast as the laptop charger, it would still be nice to get some charge on the go in case of an emergency. -Given that I have an Xbox, I am familiar with the Microsoft store, so I knew what to expect in terms of the apps it has and doesn't have. However, it still bothers me that many apps are not included in the Microsoft Store compared to Google Play and the App Store. The apps that are available sometimes don't work either. It's not a huge deal breaker though because I can just use apps on my phone or the internet on the laptop. Overall, it seems like Microsoft expected you to spend money beyond just buying the laptop itself. From a business perspective, I understand what they're trying to do, and I know most companies do the same. From a consumer's perspective, I don't like it. The positives definitely outweigh the negatives. -First, this laptop turns on very fast, within seconds, which is good because we expect technology to be quick nowadays. This would be a great laptop for those people that are impatient because everything runs quickly and smoothly. I have many windows open with many tabs, and I can still search for something or watch videos with no lag whatsoever. -Perhaps my most favorite thing about this laptop is that it is so versatile! You can pretty much move the screen all around (360 degrees). You can turn the typical 180 degrees, like any ordinary laptop. You can also detach the screen, flip it over and attach it again, and turn it however you want. You can detach the screen and use it as a tablet. -Speaking of tablet, this laptop has two batteries, which is not heard of often. Apart from the usual battery that a laptop has on the base, the screen itself (when you detach and use in tablet mode), has its own battery. This is awesome because your laptop actually lasts a long time before the next charge. I love not having to constantly charge it, or worry about having to charge it when I'm out of the house. -It is also awesome when you detach the screen to use it as a tablet because all you do is press a button and it automatically clicks for you to be ready to detach the screen. I don't have to worry about the screen accidentally falling/breaking off from the keyboard, unlike other laptops I have seen. The hinges that connect the screen to the keyboard seem very durable and unique, which I like. -An extra bonus is that you can actually play Xbox games on this if you own an Xbox. So that is a great option to have if you're on the road and don't want to bring your bulky Xbox with you. -The screen resolution is awesome and it feels really smooth typing on the keyboard. -Although I haven't extensively used it or stored much, it has a lot of power. You can casually use it for streaming and general searching, you can game on it using apps or Xbox games, and you can even create using large programs such as photoshop and other music programs. -It has a front and a rear camera, which is awesome because not all laptops have that feature. It is especially useful if you're using apps that require a rear camera or if you just want to take pictures - adding to the versatility of this device. Overall, this is an awesome laptop / tablet. There are some little things that bothered me a bit, but the laptop is 5-star worthy. There are many more positives that I can put on here, but this review is already starting to look like a book. I have yet to explore the full potential of the laptop, and that is what excites me about it because it is already a cool device.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Wow, thank you for taking the time to write an incredible review for Surface Book 2! We're ecstatic to hear you've been enjoying the powerful performance of your new device, as well as its unique 2-in-1 features. From creating to gaming, Surface Book 2 lets you do it all. We're sure others in the community will enjoy reading your review as much as we did, and we're glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Best laptop I've ever had

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I've wanted the Surface Pro for AGES. However, I kept finding reasons it wouldn't work--small hard drive etc. This time when I had to replace yet another worn-out laptop, I decided to bite the bullet. Working with this thing is a dream. Everything integrates nicely, keeping my huge files on an external (something I began with my last laptop) means that the smaller hard drive isn't an issue at all, and I've not had anything hiccough at all. Not once. It's pricey, but it's worth every penny because though it has the same specs as my last laptop, the elements work together better to create a faster, smother user experience.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase I have ever made

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I was looking for a backlit keyboard laptop, and at the suggestion of the on site Microsoft rep, I reviewed this product. Went home and researched the snot out of it. Best Buy had the best available price so I made the purchase. I am an outside sales rep and when I tell you this was the best purchase I have ever made as a sales person, I am telling the gods honest truth. This product is so versatile it saves me almost every day.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consistent and solid performer

    |
    Posted .

    No complaints about this machine. I held out on buying the Surface Book 2 model with the 7th gen processor but when it was upgraded to the quad-core 8th gen processor, I went for it--I've been really happy with this purchase. It provides consistent performance and the processor combined with 8GB RAM is more than enough for most people. I can easily run my statistical software. I also love that Microsoft doesn't bog down their devices with bloatware. I also love the tablet functionality, but if you don't think you'll use it, take a look at the Surface Laptop 2.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tablet, Touchscreen and PC all in one!

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This is the 2nd Surface I've owned . I only had to replace my first ,due to an unfortunate accident that didn't allow the 1st pc to be repaired. It's a top quality product. I like the 2 in 1 function as it easily supports both business and personal usage . I often work remotely and travel for business , and the light portability is convenient and gig and memory prefect for business and personal needs!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid computer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I love that this is a lightweight laptop with a solid feeling keyboard. This machine runs perfectly even with multiple applications open including PhotoShop. I haven't used it as a tablet a lot because I have an iPad but I know i probably will in the future.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent computer

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Excellent computer. Very versatile and not heavy. I like that it has a lot of accessories you can buy to protect it. I would definitely recommend it to anyone, specially to creators like photographers, graphics designers, etc.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop I've ever owned

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I wavered a great deal between laptop manufacturers but the surface book seemed to be the best suited for what I was looking for. My biggest concern was start-up and trying to figure out all of the apps and how everything worked together. Overall, it was easy. I still haven't learned how to use the pen yet but the laptop has done everything I wanted it to do. Now I just have to figure out what I want that I don't know I want.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I'm not a laptop person

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    It's fun. It's adaptable. It's the perfect size/weight. For being the 2nd laptop I've owned in my life, the Surface Book 2 has not disappointed. I'd love to have a number pad but...smaller size, have to sacrifice wants! Having the Surface Pen helps, especially since the screen (although clear as a cloudless day) is sometimes adverse to my "fat finger" syndrome. Even still! This laptop has done me proud...the tablet disconnects with ease, people!!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for both applications

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    So great for multiple uses takes a little bit to get set up. the tablet only disconnects when its powered on. Great picture quality got it for photo editing works great!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer!!!

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Amazing everything you can do on this computer. Highly recommend to anyone. Can take screen off keyboard and use it as a tablet also!!!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Machine

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Bought this for my daughter in college who is art inclined. She uses it constantly for homework and doing digital art. The flexible form factor and hardy build make this a great tool. The cost is definitely in the premium category, but is well worth the expenditure, if one will use it as a laptop and a tablet.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's good-great I like SurfaceBooks (I have 2)

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    All I would say is if I had to do it again I would get the slightly upgraded one (which I already own) I bought the new one so I could be on the go and still leave the one I am currently typing on at home. I used to take it with me everywhere, but I am so lazy I didn't like plugging it back in. The one I am typing on 5 stars. The other one is a little slower, so it gets 4 stars. But it was cheaper.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Surface Book

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    My wife is back in online graduate school and needed a good computer to take care of all of her necessary assignments and lectures, etc. This has met all of our expectations. The only negative thing I have on it is that the salesperson said it has up to a 16 hour battery life and that has not been the case. Other than that, it has been perfect!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for taking the time to share your experience with the community! We're delighted to hear your wife is enjoying her new Surface Book 2. We designed this powerhouse of a device to help you tackle tasks throughout the day, enabling you to do more. We'd like to recommend this article on how to maximize your Surface battery, which you can find here: https://aka.ms/AA4r434.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great laptop for math students

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Display, Ease of use, School use
    Cons mentioned:
    Bulky

    Purchased this laptop to go back to school for a math degree. All of my classes are online. I chose this one because I wanted the ability of a tablet to write out math problems. There are other options for a full size laptop that turns into a “tablet” that are less expensive but I paid extra for this one because the screen disconnects. It’s really light and easy to use. It does not have a long battery life once the tablet disconnects but you can always attach the keyboard back on backwards and fold in all the way closed or use the “easel” option and you have battery again. I can get about 2-3 hours of battery life with the keyboard disconnected. I purchased the surface pen with it as well and love that it magnetizes to the side of the screen. Also if you are between the 13.5in screen and 15in I would choose the 13.5in. The tablet is large and I just can’t imagine needing anything bigger - I think it would be awkward to use if it was any bigger. Overall the laptop seems high grade and will last me the next 3 years to finish my masters and hopefully beyond. I had a MacBook before this and will never go back. Even though I had it for several years I never got used to the operating system. This computer seems the same if not better quality than the apple products and the screen comes off. It really is a cool computer.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great versatile laptop

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This laptop is very versatile as it’s convertible to a tablet. Performance has been beyond my expectations and it works well for different needs from working on MS office, watching shows, and doing simple play with a kid. Only downside is weight. It is still okay as a laptop but feels heavy as a tablet.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Surface Book!

    |
    Posted .

    This is one of the most versatile pieces of computing equipment we’ve ever owned. It’s a laptop, it’s a tablet and powerful. It’s the second one we’ve owned. Got this one with more memory than the last and am very happy with it. The last one was accidentally left on our car roof and stayed there until we reached 70 mph on the highway. We picked up the pieces and went directly to the Geek Squad at our local Best Buy. Screen shattered, keyboard in pieces, unable to be docked at all. They hooked up the power cable to the bottom of the tablet and unbelievably, it came on and functioned. They were able to transfer everything to the new Surface Book! Amazingly Hardy to say the least!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for anything

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I strongly recommend this product for anyone that needs a computer. Cool features as well.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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