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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 759 reviews
  • Rated 5 out of 5 stars

    Great Small Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the speed of the computer during boot up and the light weight as I travel with it. In addition, it has plenty of space to store my pictures and drawings.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled to hear that the Surface Book 2 has been the perfect fit for you. Thanks for calling out some of your favorite features for the community like its versatile and lightweight design, as well as ample amount of storage. We hope you continue to enjoy!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I truly love the features the Surface Book has. It is very versatile and basically can be used as eithier a tablet or a laptop. Great for watching movies or series.

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Great for a beginner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great buy. I bought it open box and it was basically brand new. It does everything I need plus turns into a tablet for when I'm on the go. I love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Get work computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a pc computer for work that was ale to do multiple things and this works great... Have the versatility of a tablet and the stability of a laptop.. Get choice

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Stephanie,

      Thanks for choosing to give the Surface Book 2 a try. When it comes to versatility, this powerful machine is the optimal selection! We're delighted you're making the most of all the modes Surface book 2 has to offer.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Grrat 2 n 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great 2 n 1..easy to connect accessories ..only had a month and growing into it will be using it for office and online classes but at this point more than meets my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for everyday use and to be able to use is as a tablet is great! This is well built and would recommend if you have the extra money!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been about a month and so far I love this Surface Book. It can do anything a regular laptop would do but also can do everything a tablet would do. Great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is replacing the old white MacBook. It’s definitely much faster and the screen resolution is perfect. I hope this last me as long as the MacBook has.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted you're loving the Surface Book 2 so far! We know that switching operating systems can be quite the task, and we're here to help! Here are some helpful tips for switching from Mac to Surface: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      We hope you continue to discover all there is to love about the Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple, easy to use, easy to travel with.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the perfect balance between a full-function laptop and a compact travel device. Intuitive, great keyboard, easy transition from the previous laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Overall great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop for grad school and I really like it. I like that I can use it as laptop and as a tablet. It has great sound and the battery lasts for a while.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Alex,

      The Surface Book 2 is perfect for students! We're so glad that you're loving the powerful battery life as well as strong performance of this versatile machine throughout your day. Thanks for the awesome shout-out!

      Congratulations on continuing your education, we wish you the best of luck at grad school!

      Best wishes,

      Jessica
      Surface Customer Care Microsoft

  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great Fast Laptop/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this because as a laptop it doesnt get hot like all other laptops that sit on your lap. The heat comes from the screen which is much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've admired this Surface book for some time and finally made the purchase. I'm still learning and setting it up but I am happy with my decision to purchase it.

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Looking forward to the 1st Day of classes now

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Flexibility of the laptop/tablet was important to me along with the Pen functionality for notes. The mouse folding flat helps when transported in my backpack

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled you found the Surface Book 2 for your future studies. It is a great tool for students! We're also happy to hear that you have found the perfect accessories to personalize your Surface experience. Congratulations, and good luck on your future endeavors!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Surface Book. Easy to set up and start using within in minutes. Takes a beating and love the removable screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Newest Style

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little getting used to a Surface Pro but it does so much and is really getting easy to use. Love the face recognition, size and how light weight it is!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love the notebook.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time I ever got this kind of computer and t literally does everything. I’m very impressed. I haven’t had it long. I hope it is as durable as it seems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    More then happy with my purchases!! I

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More than happy with my purchase of the surface pro and the JBL audio 2.1 sound bar. The surface pro meets my needs as a computer needed for work but also is great for my hobby with drawing. I've been bound to pencil and paper shop it sa new level creativity and im happy so if the closer or smaller line pixel more then I'd like but it could just be the app I run and need a more advanced app. It's got plenty power I'm glad I went with the surface pro 2 and the 6 cause the real feel a lab top is the back bone and is what makes this a five star but for me!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surface Lineup- The New Kings of Laptops

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchange my HP Spectre x360 13 inch for the Surface Book 2. Best decision ever!! This thing is a beauty!! The i5 with 8gb of ram is able to handle everything I throw at it so far. I do heavy excel, word, and PDF formatting. I am able to create reports (over 500 pages) on PDF with zero lag! If you're a content creator and need more horsepower, I would go for the 15-inch with the i7, 16gb ram, and gtx 1060. But for everyone else, this is more than enough power. Oh and did i mention that this i5 version is fanless?? No overheating issues so far. Excellent keyboard and display!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that you are loving your new Surface Book 2! Thanks for leaving some awesome insights for the community! We're very proud to offer several versions of this device with different specs. We're glad you found your perfect fit. We appreciate the awesome shout-out!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Best of both worlds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this device. Has the power of a laptop, but I am able to detach and use as tablet. Taking notes with the pen feels even better than the real thing.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Mike,

      Thanks for leaving us this great review! We love hearing that you're able to utilize the paperless design the combination of the Surface Book 2 and Surface Pen. We appreciate the shout-out of these awesome features!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent laptop for all your needs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing laptop/surface that does everything you need it to do! I use it for work and personal and I highly recommend it to everyone!

    I would recommend this to a friend