Customer Ratings & Reviews
- Model:
- HMW-00001
- SKU:
- 6145604
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed
Good high end computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fast, sleek. I like the separate batteries in the tablet and the keyboard. It's has a few glitches very occasionally but all it takes is a reset fast and all your things are saved. Overall great computer.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Katie,
Thanks for the shout-out! We're thrilled you're enjoying the two-in-one versatility of the Surface Book 2. We're sorry to hear about any glitches you are experiencing, but we're glad to see that they don't deter you from using your device. It's possible that when minor issues like this occur, that you need to run Windows updates. This usually solves most minor issues. If you would like to speak further about anything you are experiencing, or have any more questions or feedback for us, we're always happy to help! Feel free to contact our support team here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica
Surface Customer Care
Perfect for students
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this primarily for school. It has been perfect for carrying in my backpack because it is so light weight.
I would recommend this to a friend- Pros mentioned:Tablet mode
Great overall laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The surface book 2 has a number of awesome features but the one I like the most is how it disengages for tablet mode.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We agree that Surface Book 2’s ability to be a high-performing laptop, and tablet, makes it a great device for anyone. Should you need it, here’s a quick link on switching Surface Book 2 from laptop mode to tablet mode, and vice versa: https://support.microsoft.com/en-us/help/4023461/surface-how-to-switch-between-modes-on-surface-book/.
Cheers,
Heather
Surface Customer Care
- Pros mentioned:Tablet mode
Perfect for work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for work. We are SERVPRO a fire and water restoration company and this comes in handy as a laptop and also a tablet
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted to hear how the Surface Book 2 has been having a positive impact on your business. This is a great device to take on-the-go if you're ever out in the field taking notes, or simply at the office wanting a desktop experience. Thanks for the great shout-out!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Battery life
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I also own a three year old HP Spectre, which is great; however, the battery life and pen are better on the surface.
I would recommend this to a friend - Pros mentioned:Speed
This is a great laptop and I recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is perfect . I love the size and the how fast it is. I recommend it for any student or causal person.
I would recommend this to a friend Worth it -
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very well built laptop - its everything you like about the surface but an even more solid design - All good things!
I would recommend this to a friend- Pros mentioned:Battery life
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Keyboard is sturdier than the Surface Pro plus it has the additional battery in the keyboard, so longer life.
I would recommend this to a friend - Pros mentioned:Ease of use
Does the Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Relatively light, thin, and excellent photo quality. This laptop combines the features of a laptop with an iPad. Not only does the screen detach, but screen and keyboard can be repositioned.
I would recommend this to a friend - Pros mentioned:Ease of use
Great notebook, easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very user friendly, also just found out I’m entitled to a free 20 minute Geek lesson! Love it thank yo7 best buy
I would recommend this to a friend - Pros mentioned:Battery life
Perfect for the road
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine with the power of a pc. Good battery life and I do like the hard keyboard over that of just the surface!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're glad that the Surface Book 2 has been the perfect travel companion for you so far! This machine packs quite a bit of power, all in a lightweight package, making it easy to take on the road. Thanks for the great shout-out!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Great computer for school!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is functional and incredibly useful for the busy student. The versatility has been such a plus.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hey there,
Welcome to the Surface family! We agree that the versatility of Surface Book 2 truly makes it a one of a kind companion for students. Thanks for taking the time to review your new Surface, and we hope you continue to enjoy!
Cheers,
Heather
Surface Customer Care
- Pros mentioned:Performance
LOVE IT!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my new Surface Book 2. I am still exploring all the features, but I am so pleased with its performance!
I would recommend this to a friend - Pros mentioned:Ease of use
Love this laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the portability, versatility, and size. The touchscreen option is great when you want to use it as a tablet.
I would recommend this to a friend - Cons mentioned:Price
Good laptop for school
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clean looking laptop. Like how the screen detaches and you can use as a tablet. Still navigating all aspects. For the price I think it should come with microsoft office and the stylus.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out. We’re so glad you’re loving the powerful versatility Surface Book 2 has to offer. To get better acquainted with your new Surface Book 2 here is a list of tips for using Surface: https://support.microsoft.com/en-us/help/4023435.
Microsoft also has Office Online where you can access some of your favorite Office Suite products. Check it out here: https://products.office.com/en-us/office-online/documents-spreadsheets-presentations-office-online.
Best,
Heather
Surface Customer Care
- Pros mentioned:Performance
Microsoft Surface good choice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been an excellent computer for my purpose. Personal use and small business use has worked well for me.
I would recommend this to a friend - Pros mentioned:Ease of use
I love this laptop/tablet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Microsoft surface book 2 does everything its supposed to do! It works efficiently and is easy to navigate!
I would recommend this to a friend - Pros mentioned:Ease of use
The Microsoft Surface Book 2 is amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Microsoft Surface Book 2 is perfect for assisting in my day to day activities with running two businesses.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're excited to empower our customers to accomplish more with our products! We're delighted to hear that the Surface Book 2 has been helping you be successful as a busy business owner. Thanks for sharing how you love using your device with the community!
Cheers,
Jessica
Surface Customer Care
- Pros mentioned:Tablet mode
Great Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tablet mode, it’s easy to use and makes it easier to draw or even watch videos/movies on the laptop.
I would recommend this to a friend - Pros mentioned:Battery life
Best one yet!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft did a great job with the SB2. Battery life is great and the keyboard gives it more of a laptop feel.
I would recommend this to a friend