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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 759 reviews
  • Pros mentioned:
    Ease of use, Speed
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    High School Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine for my daughter that started high school. It’s on the pricy side (why I gave 4 stars instead of 5). but having a windows based computer made it so easy to integrate with her school. Machine is powerful and compact that I’m going to get one myself.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad the Surface Book 2 has been the perfect fit for your daughter. This device is perfect for students to tackle the many tasks during their every day. With its versatile design, students can easily stay in their work flow in their favorite modes the Surface Book 2 has to offer. Thanks for sharing her experience with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Could not be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave the computer as a birthday present in August and the person still talks about how great it is. Fast, light, and sleek design.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tablet mode

    Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to treat myself with a laptop I would use for work and home. I’ve been drawn to the surface commercials for quite a while and I decided to actually do some research. Spent about an hour with a blue shirt who helped me make my decision. The computer is easy to transport, versatile and does everything I need it to. The detachable screen/tablet mode is fantastic for inventories and other mobile tasks at work and the whole book is great for word processing and spreadsheets. Really glad I chose the Surface Book.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Martha,

      We're so happy to hear that you've been a huge fan of your Surface Book 2 so far! It sounds like our team was super helpful in giving you the info you needed to make an educated decision. Welcome to the Surface family; we're glad to have you.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Former MacBook Pro user

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With my new Surface, I have all the features of a MacPro I had been accustomed to with my MacBook PRO (2012) (PLUS MORE!) I am still getting acquainted with the differences, but so far, it has been a smooth transition. I was concerned going from an I7 to an I5 would be a mistake. Perhaps too soon to know. The Solid State and Using Google across all my devices, offers the various ports I am seeking, and has a detachable touch screen (which I rarely use). My old Mac had given so much heat it from the base, it became uncomfortable to hold on the lap. the weight o of the Surface, however, puts the unit a bit off balance, A slightly smaller keyboard was another adjustment but the lighter weight is another plus. The lighted keyboard turns on when needed, saves battery when not in use. I am so happy with this machine! So much more convenient to bring to conferences. I added a protective plastic cover, which added weight, but ensures added safety. A strong machine, many features I have not yet put to use. I wanted a magnetic power connect, audio port and enough ports, including the USB (2) ports was a must have for external back ups. This machine is as close to a MAC (without being a Mac) and meets my needs. I am not a gamer. I've had this machine for about a month and do not miss my 6 year old MacBook Pro,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, powerful and functions with a keyboard and as a separate touch-screen tablet. Perfect for travel.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    A Great Student Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I freaking love this thing! It's fast, diverse, has so many little features that make my life easier from taking notes to recording videos and just browsing the web! The keyboard feels great, the touch screen is super responsive, the batter life lasts all day, I don't have any complaints with the Surface Book 2 yet! If you're a student looking for a long lasting laptop well into the future, I would recommend this product!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for raving about us to the community! We're thrilled you're loving your Surface experience so far! Surface Book 2 is a great device for students to take powerful performance and impressive battery life on-the-go. We're glad the ultra versatile design has been the perfect fit for your day-to-day tasks!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Neat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as heavy as expected, pretty sleek design, sound quality is sufficient, and it can even handle a few pc games on decent quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great device, but so is the surface pro 6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great machine. In the end I returned it because I preferred having 16g and 512 on my hard drive. The surface pro 6 is a much better value at that level, and it is also a great machine. BUT -- the pro 6 didn't give me nearly the battery life in the real world that I need. So ultimately I settled on the book 2 with 512 and 16gig, which costs a fortune because that model also has a dedicated graphics card that I don't need. But I did need the 10 hours + of real world battery time the pro 6 did not give me. I think for most people, a less powerful version of the pro 6 is probably the better choice than the less powerful book 2, unless you really need the battery life. The pro 6 is just so portable and easy to use/carry with a great screen (though smaller than the book 2 screen). Both are excellent, but different. Having tried HP, Dell, Asus, Acer and Lenovo as well as these Microsoft Surface devises, I have to say the surface products are outstanding. Screens are fabulous and the overall build quality and feel is just flat out better than the others.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a MacBook Pro for about 8years, The Surfacebook has really topped my expectations. Everything from the design to the performance is great. The keyboard is also a lot better than the new MacBook pro keyboard, for there more of a bounce, that the macbooks flat keyboard. I use this primary for photography work, and homework. I don't think I would go back to mac.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Veliz,

      We are happy to her that the Surface Book has exceeded your expectations for a device, and glad that you made the switch! We appreciate you taking the time to leave a review, and hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    In love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for school after returning my inspiron 2 months after buying it. I love the microsoft book, its fast powerful and has no fan! The programs I was running would have the inspiron overheating in an hour, i'm on this for hours at a time with no issues. Even my husband was impressed and is using it more then he uses his macbook!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Options are endless!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I love it. The options are endless. Very powerful machine. Fastest computer weve ever owned. Would recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Tablet mode

    Rated 5 out of 5 stars

    Great 2-in-1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this computer for school to take notes, exams, presentations, etc. Does everything I need it to do. Battery lasts all day. Not heavy and great to use in tablet mode (with or without keyboard still attached). I had the Microsoft Surface Book, and there is no huge difference here except the size of the hard drive.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your insights with the community about Surface Book 2. We're thrilled you're new device has been the perfect school companion so far. We're proud to provide our customers with this powerhouse of a machine with incredible versatility that lasts through your whole day. We're glad to hear we have hit the mark with Surface Book 2!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Really good computer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an older, heavier and slower laptop with the Surface Book. It lives up to everything advertised. One of the best screens I've seen - razor sharp and flawless color. It's used in a very demanding court environment and has worked perfectly since day one. Also, it's really thin and light.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great transition from my previous MacBook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always said I would stick to apple for my laptop choice but this new purchase has been excellent! Light weight, large screen, detached for note taking and watching videos and easy to use! I was nervous not having apple basic features but it was easy to transition with the help of cortona.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    excellent college laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter has used the surface pro for the last three years in college and high school. Her only complaint is that for the pro you need a fairly flat surface to work on. We purchased the surface book and it is the best of the surface pro in laptop form. Fast and quiet, it is just what she wanted.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled that your daughter found the perfect fit for all her needs with the Surface Book 2. This is certainly another great all-in-one option for both tablet and notebook, which is perfect for students to take on-the-go. Thanks for letting us know how she loves her new device!

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Love this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was never a big fan of the surface models because I never thought of them as fully functioning computers/laptops but this one definitely changed my mind. The versatility is one of the key features that made it most attractive. Great choice for a student like myself and the battery life is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Wonderful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a nice laptop for photos. I love how it comes apart!

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    love my new surface pro.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the market for a new laptop and I was toying between a Mac or Surface Pro. The Surface Pro has lot of design features and you can detach the screen and use as a tablet. There are so many design features I'm still learning them all. No regrets on my purchase.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're glad to hear that the Surface Book 2 was able to offer you everything you were looking for in a device! Welcome to the Surface family; we're glad to have you and hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great 2 in1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer, it has a great battery life. It looks and feels expensive. I never hear the fan, I don't even know if it has one, But it never over heats. It's fast on the start up and really just works well. Only downside is the price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tablet mode

    Rated 5 out of 5 stars

    Good purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I am very happy with this laptop. It has all the programs I wanted and is easy to use. I like how it detaches to be used as a tablet. The one downside is it has no HDMI port. I use for work and it’s a big inconvenience. Otherwise great product.

    I would recommend this to a friend
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