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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 759 reviews
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the features on this laptop! My opinion this laptop is much better than the new Ipad pro with the same great features including easy tablet option.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well but it’s not really for me

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t had any problems with my Surface Book 2. But after using a Surface Laptop 2, I’ve realized that it’s more my style. I never detach the screen on the Surface Book 2, so the whole feature is wasted on me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    First Laptop & It's Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great! Keyboard feels nice. Fantastic laptop for people who are still going to school. Love watching my shows on this because of great quality and sound.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for letting the community know how you love using your Surface Book 2! We're glad you're enjoying this whether you are hard at work at school, or leisurely watching your favorite shows. Whatever the task, Surface Book 2 does it all with its powerful versatility! We hope you continue to enjoy.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rated 5 out of 5 stars

    Good computer. Has features that I hadn’t expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my wife who hadn’t updated her computer in nine years. I found that she could handle the initial set up and use of it much better than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite possibly one of the best all in one solutions on the market. A bit pricey but well worth it as it's a feature packed device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesomeness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Microsoft Surface Book 2 laptop converts into a tablet in seconds and is equipped with a 13.5-inch PixelSense touch screen and detachable keyboard for convenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m am so glad I got this laptop. It makes filling out paperwork easy to see. As I am getting older it is getting harder to see

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop/notebook I ever purchased. Booting up is very quick, click and response is crisp and quick. Detachable works well as tablet device. The only improvement I wish is the edge of display (used as tablet) feel a little too sharp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I am very pleased with this purchase.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful product with user friendly features. I would recommend this computer to anyone who loves to take their professional-artsy skills to the next level.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jordan,

      We're delighted that you're loving the Surface Book 2 so far! Thanks for recommending us! We love to see our customers get creative with their Surface devices. Be sure to use the hashtag "#CreatedOnSurface" so we can see your hard work.

      Welcome to the Surface family!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Love the tablet feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it’s a quality laptop/tablet works well with my business applications and all of my personal to do lists love the high resolution screen as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    InLove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a few days with this device and I love it. I am a down to earth apple user but I'm sure I made the right choice in choosing this device over the mac.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    a good laptop for college

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A good computer for my college student but had a hardware issue after only 4 months of use. It was in service for 1 month before they finally replaced it with a new one. We're not sure if this is a design issue or if we just got the bad egg.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied with quality and design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being designed by Microsoft gives some comfort in knowing that the hardware, firmware, and OS will be thoroughly tested for compatibility with key issues resolved.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient device - personal and professional work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find this device not only simple to use but efficient in getting what I want done as its portable and quite the "plug and play" with very efficient OS and apps

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great laptop. had surface pro 5 from Costco but returned to buy this one and like it much better. full keyboard, better screen, stronger build much better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than my old surface.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the keyboard and no kickstand!! I can do anything I need with this Surface Book that I used my full size laptop for before I made this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice laptop for my grandson

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was a perfect Christmas gift for my grandson. He has not put it down when is awake, he walks around the house with laptop in hand. Great gift.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good laptop and decent tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like that it has a nice size screen for laptop work, but it does make it just a bit large as a tablet. But it make a very nice large tablet when you are trying to draw or take notes. Very quick and responsive. Overall a very nice laptop

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Dave,

      Thanks for calling out some of your favorite features of this very versatile machine! We're glad this has been an amazing all-in-one machine for all your day-to-day tasks. If you would like to discover all Windows Ink has to offer, check out these helpful tips: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my selection of the Surface Book over the Surface Pro. A little bit more power out of the computer and having the solid keyboard is very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for school and it is very handy. I love that I don't have to use the keyboard all the time and it can be taken off. Great for my anatomy class

    I would recommend this to a friend