Customer Ratings & Reviews
- Model:
- HMW-00001
- SKU:
- 6145604
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.
This summary was generated by AI based on customer reviews.
Love my MS Surface Book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My purchase of the Microsoft Surface Book was a great decision. It is easy to use, versatile, and the 13.5 size makes it easy for me to carry everywhere.
I would recommend this to a friendVery Impressed by Features/Functionality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product blew me away. The combination of a laptop/tablet and Touch Screen is incredible. It makes for a very nice portable package.
I would recommend this to a friendBest laptop I have ever had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Any math because you can touch the screen you can use it like a tablet and you can use it like a computer and it's the same exact price as a MacBook Pro
I would recommend this to a friendMy new laptop/tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reason for the 4 rating instead of the 5, is because of the battery life. It is a improvement and can get the advertised battery runt time with personal intervention. But the battery is still short of the reported run times.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We’re sorry to hear you’re having some trouble with the battery life of your Surface Book 2. The battery life of your device can sometimes depend on how, and how much, you are using it. Check out this link here on optimizing the batter life of your Surface Book 2: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power .
We always appreciate feedback from the community about how we can improve Surface products. Please feel free to reach out to our support team to share more details about your experience so that we can potentially provide further assistance. You can reach our support team here: https://support.microsoft.com/en-us/contactus/.
Best,
Heather
Surface Customer Care
Great laptop, fast and easy to use. Great battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I moved from a 17" ASUS to this one. The only thing I miss is my 10 key...outside of that this is one of my favorite laptops I have used.
I would recommend this to a friendGreat Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use these laptops for our office staff. It give them the ability to use multiple screens and when on the road continue where they left off.
I would recommend this to a friendGreat new product from Microsoft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Surface Book 2. Runs great and the flexibility to use it in different configurations is nice. The detach and reattach is made very well too.
I would recommend this to a friendGreat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my daughter who is in college and interested in graphic arts. Switched from Apple MacBook because has more to offer at the same price
I would recommend this to a friendGreat if you like to animate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Considering how pricey it was, I was somewhat hesitant but I was very impressed with the many things it can do especially for my work in animation!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Daniel,
We're glad you decided to give the Surface Book 2 a try! Thanks for letting us know how you like to use this very versatile device. We're absolutely delighted to hear that the Surface Book 2 is helping you to stay in the flow with your design work in animation. We can't wait to see what you accomplish with this great machine!
Cheers,
Jessica
Surface Customer Care
Best laptop for school
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using Microsoft products over years and it is always the best laptop that ever I had.
I would recommend this to a friendReally nice, with a few flaws
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my surface book, but there are a few annoyances. The power button is finicky and the screen resolution demands work arounds on basically every app to achieve proper scaling. It’s all workable, but annoying nonetheless.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for taking the time to share your experience of Surface Book 2 with us. We're glad you're liking your experience so far. We'd like to lend a helping hand for some of the difficulties you have been facing with your device. We have alerted our specialized care team, and they are ready to assist you. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1812285320193.
We look forward to hearing from you soon.
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Battery life
Son loves it, some quality issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best feature is that the battery lasts all day. This is important for a college student. The power supply went out after less than eight months. A new one set us back $75
I would recommend this to a friend Great Laptop / Tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like having the best of both worlds as it is a standard laptop when I am serious or a lightweight high-power tablet when I am relaxing
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're thrilled to hear that the Surface Book 2 has been the perfect solution for both work and play. Whether you need a powerful performing device for all your day-to-day projects, or a brilliant display for playing your favorite games and binge-watching your favorite shows. We hope you continue to love all the Surface Book 2 has to offer!
Cheers,
Jessica
Surface Customer Care
Great Microsoft Surface
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good purchase of the Microsoft Surface. My daughter uses if for college. She really love it.
I would recommend this to a friendgreat PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The surface Pro 2 is a great lap top and the fact that it can be used as a very power full tablet is a good addition. I like the use of the pen.
I would recommend this to a friendSurface Book I5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic notebook, SSD drive is very fast, screen quality is superb, 8gb isn’t enough with OS and general Excel, Word, Adobe apps and photo upload. MS should allow memory upgrade without going to I7 and spending $1000 more
I would recommend this to a friendLove my surface book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s great for a college laptop and I enjoy watching movies on it. I love switching the tablet backwards because it creates it own stand.
I would recommend this to a friendPurest Windows Experiance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice to get clean windows. Using and entirely produced Microsoft environment is far superior than any other companies bloatware.
I would recommend this to a friendI love the Surface Book!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly think the surface book is way better than the Mac Book. I highly recommend it to anyone that is looking for a laptop for school!
I would recommend this to a friendGreat Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can't ask for a better computer than the Surface Book 2. It offers everything you need from a laptop to a notebook. Highly recommend.
I would recommend this to a friend