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Customer Ratings & Reviews

Your price for this item is $1,424.99
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The comparable value price is $1,499.00

Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 759 reviews
  • Rated 5 out of 5 stars

    Great computer for college!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer for college student use. Salesperson really did a great job in going the features, pros and cons between other computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Power in a mobile Package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft has done it again with a more powerful surface book 2.. The new unit is a must for on the go professionals requiring lots of power!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My college student daughter loves this laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves that she can take notes during class by writing on the screen, and can even video record the class at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for college student.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the purchase. The laptop is very efficient and perfect for any college student considering it has many resources.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer thanks to everyone that helped us very knowledgeable people and very patient with us that was not as computer savvy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for my college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second surface pro for my college daughter. She loves it for note taking in lectures and for sharing projects with project partners.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for letting us know how your daughter loves using her Surface Book 2. This powerful device is perfect for on-the-go college students! It's two-in-one capabilities make it one powerful and versatile machine to help students achieve more.

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Absolutely great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the Surface at work for emails but this laptop is a gem. Touchscreen is awesome and super friendly to use for a PC person.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my Surface Book 2. Fast and reliable with a very good keyboard that feels good. This is my second Microsoft product.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    VERY Disappointing. Stay Away.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop last Fall for college with hopes that it could be a multi-purpose machine. I wanted to be able to do my college work and run my adobe software and music software. Well.... if you buy the model that I did, which doesn't have the performance base, you're pretty much screwed. It won't run Photoshop smoothly, and acts like it's dying when I try to do a light amount of video editing in Premiere. It can't handle my music software at all. I had issues for a while with flickering and random crashes which subsided after a while. BEWARE : The screens on these love to crack due to the design, and I had a classmate who bought one too and Microsoft basically told them it was his fault. My laptop has a chip on the plastic bezel at the top of the screen, and my laptop has never been dropped or abused. Look this issue up before buying. With the screen detached performance gets worse. Don't expect to run Illustrator and use it as a drawing tablet. It can't keep up with simple pen strokes. In all honesty, if you really want this laptop, look at buying them used. This laptop depreciated half of its value the first month of owning it. Seriously. I don't think I will be buying a Microsoft branded computer again. I had better luck with the similar spec'd/priced Macbook. My mistake. I advise you to stay away from this.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate you taking the time to let us know about your Surface experience. Like you, we certainly expect nothing but the best from our devices. We're sorry to hear you have not been able to make the most out of everything Surface Book 2 has to offer. Our specialized care team would love to hear more details about your experience to see how we may be of service. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique case ID number we have created on your behalf: 1903151110611.

      We are eager to hear from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great for college freshman

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something to get my college freshman thru all 4 years and this is it. Does everything she needs and then some.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device.. better processor when compared to previous generations but software especially the edge browser still clunky

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Been Apple user, but I LOVE this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had always used apple computers, but this laptop is legit. I love that it is a 2 in 1, screen is huge and has awesome quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my surface book 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still getting use to all the things it can do. But I have been with out a laptop for 4 years. It is everything I need it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Surface fan for years. This version feels so much steadier than my surface pros. The keyboard is very comfortable.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for being a loyal Surface fan! We're delighted you're loving the improvements we have made through the years! The Surface Book 2 is a great choice from the Surface line. We appreciate you giving us a great shout-out to the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Awesome features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what i need as a grad student Much easier and Microsoft processing and operating system is better for me than Mac

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE LOVE THIS COMPUTER!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been researching different computers for the last 6 months. Finally found the perfect fit for me. Size, screen etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my surface

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say...I just love my new surface!! If you are on the fence wait no more. Make the purchase. You won't be sorry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smooth operation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my online classes, though I’m looking forward to having the time to check out the rest of its features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best 2in1 laptops with great cameras for video calls and capturing pictures on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for on the go use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my surface laptop, I haven't had any problems!! This will be my permanent replacement for all apple laptops.

    I would recommend this to a friend