Customer Ratings & Reviews
- Model:
- HMW-00001
- SKU:
- 6145604
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.
This summary was generated by AI based on customer reviews.
Great for multi tasking!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have used almost everyday! Great flexibility and keyboard is great! Fast and great for surfing and Microsoft Office applications. Like the larger screen compared to Surface Pro.
I would recommend this to a friendVery nice, totally different than a Mac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is fun, and I enjoy the touch screen and the ability to use the pen. A real different laptop. I owned a Mac
I would recommend this to a friendGreat laptop!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for school and I absolutely love it! Plenty of power and the removable screen is awesome.
I would recommend this to a friendTransition difficulties from HP to Microsoft
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft store personnel unable to solve my problem and referred me to Microsoft expert. Received call but expert was unable to solve & supposed to call back. Never did. Brought the unit into the Geek squad in home city (SD) after appointment made. They were unable to solve the problem. Data lost and am frustrated
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Paul,
Thank you for taking the time to write this review. We regret to hear that you ran into issues transitioning your data. We'd be happy to re-address this with our team, and see if there is any way that we can still try and help. Please contact us at [email protected], with the individual reference number 1801234720220, and we can see what we can do!
Kindly,
Victoria
Surface Customer Care
Excellent DETACHABLE 2 in 1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Was looking for a 2 in 1 that I could leave keyboard at home if I wanted to. The Surface Book is about the only game in town, but luckily it's the A game!
No, I would not recommend this to a friendGreat Laptop!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! I've had it for years and it still does everything i need it to.
I would recommend this to a friendAwesome laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a purchase for my daughter going to college, she loved it much better than her Mac!!
I would recommend this to a friendGreat, but expensive product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device has everything I need in a convertible device. The only complaint will be that the actual tablet to do not have a USB-C port. Also, the Type C port is not Thunderbolt.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for providing us with some valuable insight. We're always trying to find ways to innovate our devices to fit our customers needs. We're thrilled to hear that the Surface Book 2 has been an excellent and versatile machine for you so far!
Kind regards,
Jessica
Surface Customer Care
Exceptional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quality item. Touchscreen in very responsive color quality is amazing runs everything smoothly.
I would recommend this to a friendExcellent Surface book 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just loved the product. Its an impressive service I received from bestbuy while purchasing this product.
I would recommend this to a friendLove this computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was recommended to me by my brother. The service was helpful and very informative all around
I would recommend this to a friendBest Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using the surface line from the beginning and have loved the surface book the most.
I would recommend this to a friendLove the Surface Book 2
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t care for Surface Pro as I needed the feel of a real laptop. This is perfect for my use!
I would recommend this to a friendJust the right size - not to big and not to small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great working/flexible computer. Lightweight and keys are responsive. Good price for what you get.
I would recommend this to a friendLightweight PC
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for our son, after his MacBook broke and was too expensive to fix. So far so good!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for letting us know how your son is loving his new Surface Book 2! We're thrilled to hear that this has been a good fit so far. We know switching operating systems can be a challenge at times, which is why we're here to help. Here are some great tips to help make the transition a bit easier: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.
Kindly,
Jessica
Surface Customer Care
Great computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great computer everything I need in one. My charger did stop working and it’s only been a few months so that’s the only downside but the computer itself is great
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out and letting us know about your experience with the Surface Book 2. We're sorry to hear you have had some difficulty charging your device. We have some tips to help you troubleshoot and care for your charger that may help you get up-and-running. Check out our charging tips here: https://support.microsoft.com/en-us/help/4023536.
If you should still be experiencing any difficulties, or have any questions, our support team is always happy to help you with your Surface devices. Feel free to reach out to them here: https://support.microsoft.com/en-us/contactus/.
We hope you continue to love your Surface Book 2!
Kind regards,
Jessica
Surface Customer Care
Awesome for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this for my wife. Its great because its touch screen and you can use it as a laptop or tablet.
I would recommend this to a friendLove this device!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device is great! The screen is stunning and the functionality is great for students!
I would recommend this to a friendIt is a great laptop my first laptop easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my son one for college and then bought me one my home computer crashed. Very pleased so far!
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Rico did a great job directing me to the right surface book. i will be returning for accessories.
I would recommend this to a friend