Customer Ratings & Reviews
- Model:
- HMW-00001
- |
- SKU:
- 6145604
Customer reviews
Rating 4.7 out of 5 stars with 759 reviews
(759 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Speed, Tablet mode
Rated 4 out of 5 stars
Needs a bit of warm up but then...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The machine o/s gets use to you! After that... It is fast, comfortable The detachable/tablet is well made. Nice size for transport. Pen is great! Keyboard could use a bit largerspacebar key (get it).Sound is adequate. Charge time is quick. I run and render plans in the field with Adobe Pro and it sucks a little power @ 5 hours full time. Normally use perhaps 8?
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Drew,
Thanks for taking the time to leave a review on your device! We have shared this with our team, and are here at [email protected] if we can be of any help to you.
Kindly,
Victoria
Surface Customer Care
- Pros mentioned:Performance
Rated 5 out of 5 stars
Excellent system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great System and performance - crisp display along with stylus- good job msft
I would recommend this to a friend - Pros mentioned:Battery life, Ease of use
Rated 5 out of 5 stars
Best Laptop for the Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had it for about 11 months and so far, no trouble, battery life is great, and I love the style and portability. I would definitely buy this again. Better than Surface Pro because the keyboard has a better feel.
I would recommend this to a friend - Pros mentioned:Tablet modeCons mentioned:Heat
Rated 4 out of 5 stars
I think this has been a good computer so far...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for 2 years and I feel like it has been mostly okay. I've had some issues with overheating and some updates issues but generally speaking it's a pretty solid computer. I wish it wasn't so top heavy and I don't know that I actually needed the detachable part of it but it's a fun little perk.
I would recommend this to a friend - Pros mentioned:Speed, Tablet mode
Rated 5 out of 5 stars
Best of the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best thing that you can get for this price in the form of a laptop. The tablet mode simply make it superb tablet and laptop is super fast ,it does face detection in dark room as well. It's a no brainer, just go for it.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're delighted to hear you're loving all the Surface Book 2 has to offer! It sounds like you're taking advantage of the many different capabilities of your device including laptop and tablet mode. This powerhouse of a machine is perfect for both work and play! We're glad to hear you're making great use of the Windows Hello feature. This surely makes signing in faster and more secure than ever! Thanks for raving about your favorite features to the community, your feedback is greatly appreciated!
Kindly,
Jessica
Surface Customer Care
- Pros mentioned:Ease of use
Rated 5 out of 5 stars
great pc laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft's best, a great 2-in-one laptop with great versatility
I would recommend this to a friend - Pros mentioned:Ease of use, Speed
Rated 5 out of 5 stars
Does its Job
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not a tech person, but this laptop has done everything I needed and more and run fast. I like the versatility of having a laptop when I need it but also being able to make it a tablet.
I would recommend this to a friend - Pros mentioned:Battery life
Rated 5 out of 5 stars
great tablet and laptop - best of both options
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i have had this Surface Book 2 now for 2 months, and couldn't be more pleased. If you like writing tablet style this is as good as a legal pad and gel pen, and you can upload your notes and make them searchable. In laptop mode it has excellent battery life of practically all day, with plenty of power to do anything I have thrown at it so far. I also really like the keyboard, as it is large enough to type comfortably with just enough space between the keys so your hands don't feel cramped typing. I absolutely love this hybrid laptop and truly feel that I have the best of both options. It's also nice to have the touch option when using it as a laptop instead of having to use the touch pad or mouse all the time.
I would recommend this to a friend - Pros mentioned:Battery life, Ease of use
Rated 5 out of 5 stars
Amazing Surface Book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my surface book at the beginning of the year as I was starting a new job where I work from home. This laptop has been a godsend. It’s light and portable, keeps charge and is convertible. Best choice I made.
I would recommend this to a friend - Pros mentioned:Performance
Rated 4 out of 5 stars
Great For Students!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been looking for a school computer for a while and when I came to Best Buy a sales person named Chris was so very helpful in helping me find the best computer for school! It’s light weight runs amazing and the tablet aspect is top of the line! Great camera as well and surprisingly loud for a computer speaker!
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for letting us know about your awesome experience at Best Buy. Sounds like Chris did an excellent job helping you find the perfect fit for school! We're beyond thrilled that you're new Surface Book 2 is everything you need and more. We appreciate the awesome shout-out!
Kind regards,
Jessica
Surface Customer Care
- Pros mentioned:Speed
Rated 5 out of 5 stars
so far so good and i'm happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is my first laptop purchase in over 13 years. i've been fortunate enough to have one that lasted me a very long time, but i figured it's time that i need to upgrade. i considered the usual - dells, hps, toshibas for the PC and macbooks (Air and Pro) for Mac (I've been using a Mac for the last 10 years for work) - and i decided to go with the new kid on the block instead. what sold me was the built quality and also the absolutely ease of syncing with the office365. it's only been three months, but i'm very happy with the purchase. the built quality (man, the keyboard is awesome, especially compared to my macbook pro, and is almost as good as thinkpad x1's keyboards) is amazing, the speed and stability of the product is unassailable.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for choosing the Surface Book 2! We're glad that you are loving your new device. We strive to bring quality and ease of use features to all our customers, so we're glad we hit the mark! We know switching operating systems can be a big change. Just know we are always here to help! Check out these tips and tricks we have for switching from Mac to Microsoft Surface: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.
Best,
Jessica
Surface Customer Care
- Pros mentioned:Battery life
Rated 5 out of 5 stars
Best 2 in 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am satisfied with the product. I had to do google searches to find out that more than 1/2 of the power is stored in the keyboard and the rest in the tablet. This is why the tablet does not have the specified battery life by itself. There is a charging port at the bottom of the tablet, which is not obvious. This way the tablet can be charged separately and I believe faster. If you buy a good keyboard for the smaller version, Surface Pro, that keyboard has to be charged separately. I believe Surface Book is better because the tablet and the keyboard could be charged together + the tablet could be charged by itself. It is the best 2 in 1 and the improvement I would like to see is extending the battery life.
I would recommend this to a friend - Pros mentioned:Ease of use, Tablet mode
Rated 5 out of 5 stars
Awesome computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for school and love it. It's so easy to take to class, work or wherever I go. I love that I can also use it as a tablet. The graphics are great and the touch screen makes it so easy for photo editing
I would recommend this to a friend - Pros mentioned:Battery life, Tablet mode
Rated 5 out of 5 stars
Great for anyone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decided to make this investment since I had played with my work surface... my favorite feature is you can snap the screen off and use it as a tablet at your leisure. Battery life is pretty great awesome
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Crystal,
Thanks for taking the time to share your Surface experience with the community. We're so glad you're loving the extremely versatile design that allows you to move from laptop to tablet mode with ease. We hope you continue to enjoy this powerhouse of a machine!
Cheers,
Jessica
Surface Customer Care
We want to hear your Surface story. Share your experience by leaving a review.
Rated 5 out of 5 stars
Great Laptop or Tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and installed the typical s/w including MS Office 2016. Everything works great. It is fast with lots of storage. Wish for the $ it came with a pen. Love the sleek style. Seems sturdy; time will tell.
I would recommend this to a friend- Pros mentioned:PerformanceCons mentioned:Price
Rated 4 out of 5 stars
An excellent, if expensive, machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen quality, build quality and performance are top-notch. Price is a bit expensive though, and the machine is in no way upgradeable. As long as you buy it with that in mind, you should be fine.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We appreciate your honesty about your Surface Book 2. It sounds like overall you've been enjoying your device, and we've made sure to share your input with our team for their consideration.
Kindly,
Victoria
Surface Customer Care
- Pros mentioned:Speed
Rated 5 out of 5 stars
New surface book 2 is amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought the surface book 2 for my wife and she loves it! Great graphics, very light weight, the sound is great and it's very very fast. Thanks Ricky (Compton BB) for your great service and knowledge.
I would recommend this to a friend - Pros mentioned:Performance, Tablet mode
Rated 4 out of 5 stars
I would purchase this again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome combination laptop/tablet. Works just as I expected, if not exceeded. I was skeptical and did many searches before purchasing this. Only down side is the thickness, if the screen was re-designed to sit flush with the keyboard, it would have been given a 5 star! Wonderful for every lifestyle.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're happy to hear that you've been enjoying your Surface Pro! We appreciate you taking the time to fill us in on your experience.
Kindly,
Victoria
Surface Customer Care
- Pros mentioned:Speed
Rated 5 out of 5 stars
Love my surface book
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microsoft has built an amazing product. I love this surface book and use it for all my business needs. Great purchase at a great price!! I would definitely recommend this product!!
I would recommend this to a friend - Pros mentioned:Speed
Rated 5 out of 5 stars
Great machine!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light, fast, did I say light and fast! Comming from a 15.6 machine I was worried about the loss of screen size. No worries. What a great little laptop, or use as a tablet. 5 stars all the way.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for the feedback. Smaller screen size contributes to the travel-friendly light weight of this device, so thanks for calling this out. We're happy to hear the device exceeded your expectations!
Best,
Amanda
Surface Customer Care







