Customer Ratings & Reviews
- Model:
- HMW-00001
- |
- SKU:
- 6145604
Customer reviews
Rating 4.7 out of 5 stars with 759 reviews
(759 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Good computer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer works good but battery life sucks along with the charging cable.
No, I would not recommend this to a friendRated 4 out of 5 stars
Great computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had some trouble getting the icons to get to the right size but finally figured it out.
I would recommend this to a friendRated 3 out of 5 stars
Needed a PC, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed this to run a PC only database. First, Windows 10 still sucks, nothing about it is user friendly. The touch screen is nice, but half the time you can’t click on stuff with the keyboard, you have to reach up and touch the screen. Does work well for the database. Could have bought something to do this for much cheaper.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thank you for taking the time to leave a review on your Surface Book 2. We always appreciate honest feedback from our customers, and we're sorry to hear that your experience has been lackluster. We'd like to help, and we recommend reaching out to our support team here: https://aka.ms/AA4rbq6.
We hope to hear from you soon!
Best,
Heather
Surface Customer Care
Rated 4 out of 5 stars
High quality computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great screen, keyboard and touch screen functionality. Easy to go from notebook to tablet.
I would recommend this to a friendRated 4 out of 5 stars
hardrive size is good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.which it had a little bit more ram memory, outside of that everything is great
I would recommend this to a friendRated 4 out of 5 stars
Versatile laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that you can release the screen and use as a tablet
I would recommend this to a friendRated 4 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great display. Runs quickly and love the touch functionality.
I would recommend this to a friendRated 4 out of 5 stars
nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife as a birthday gift and she loves it
I would recommend this to a friendRated 4 out of 5 stars
Good computer for students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good computer for high school and college students.
I would recommend this to a friendRated 4 out of 5 stars
nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this laptop for my wife and she really likes it.
I would recommend this to a friendRated 3 out of 5 stars
Start to fail.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the idea of Surface and actual keyboard instead compact keyboard for light works. However after 3 months of use, screen doesn’t detach from keyboard sometimes and does’t turn on time to time.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
This shouldn't be the case with your Surface Book 2, and appreciate you leaving a review so we can try to turn this experience around for you. Please reach out to our team at [email protected] and our team can help you out.
Kindly,
Victoria
Surface Customer Care
Rated 4 out of 5 stars
Satisfied customer w/computer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Graduation gift & tool my niece deserved and loved.
I would recommend this to a friendRated 3 out of 5 stars
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the Surface Book for about a year and a half. There was an issue with the battery and screen would not disconnect. had to pay an additional $500 to have a new one sent to me. Do research before buying.
No, I would not recommend this to a friendRated 4 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice computer. Works. Well. Would buy another one.
I would recommend this to a friendRated 2 out of 5 stars
If you really need a Surface, go with a quad core.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop started out okay, but has gotten slower very quickly as more applications are installed. The 8 GB of RAM might be passable, but I recommend the 16. The real killer is the dual core processor. It just doesn't have the power to do more than one thing at a time. Unfortunately the price on the Surface lineup increases rapidly. If your use is limited to text editing or light web browsing, this'll probably be okay. For anything more, I recommend at least the quad core model. Other than that the touch screen works very well with the Surface Pen (latest). I originally tried the Bamboo pen but diagonal lines always came out jagged.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for sharing your honest experience with the community. Like with any device, it's important to check the specs before purchase and make sure they are compatible with the programs you are wishing to use. We're sorry to hear that you feel like your device is running slower because of this. We have some handy tips for optimizing the speed of your device which might help you have a smoother experience. Check out our tips for getting your Surface to run faster here: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower.
We hope this helps!
Cheers,
Jessica
Surface Customer Care
Rated 3 out of 5 stars
It is not a new version. Battery onlt last 2 hours
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not impressed. Battery do not last. That's the biggest thing for me right now. I needed it to finish my summer classes. Impulse buy. So it needs a longer lasting battery.
I would recommend this to a friendRated 3 out of 5 stars
Battery issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my surface but after a very short time I am having issues with the computer turning on. Sending to MS for repairs. Hopefully an isolated event as I really like this laptop.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Thanks for reaching out and sharing your Surface Book 2 experience. We're sorry to hear you have encountered some difficulties with your device. We'd like to chime in to offer a helping hand. We have alerted our specialized care team, and they are prepared to assist you. To accept this specialized care, please file a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number: 1811294930158.
We take great pride in helping our customers love their devices, and we hope to hear from you soon.
Kindly,
Jessica
Surface Customer Care
We want to hear your Surface story. Share your experience by leaving a review.
Rated 3 out of 5 stars
Overall it’s ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is okay with this laptop except performance which is not great for this price point it’s scored only 870 benchmark score overall
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Dany,
We appreciate you taking the time to write about your experience with Surface Book 2. Our goal is for our products to always provide the best experience for our customers, and we're genuinely sorry this has not been your experience. We'd love the chance to assist, and we'd like you to reach out to our support team with additional information about the performance difficulties you've had with Surface Book 2. You can reach our support team by clicking on this link here: https://aka.ms/AA4rbq6.
Best,
Heather
Surface Customer Care
Rated 3 out of 5 stars
Great design but heavy bezel
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very heavy bezel could not balance it in my laps. I wish it has a better design
No, I would not recommend this to a friend- Pros mentioned:Battery life
Rated 5 out of 5 stars
Beautiful & Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the MS Surface Book 2 (13.5", i5-8GB-256GB version) about 2 weeks ago, online for $1499 and received a $100 BB GC. So far it has lived up to its standards and all the talks/ vibes. I am a faculty and bought it for my daily use at work and home mostly for writing, few calculations, running light programs etc. Simply put, I LOVE IT! PROS: (1) It's quiet, looks beautiful and unique, does its jobs very well. (2) Doesn't heat up like other laptops (3) Exceptional battery life - I actually got 15h straight while working on WORD/ PPT and Pic/ Video files. I haven't watched any movies on it yet, and have no intention to play games on it (not a gamer, sorry). (4) It comes with nearly 4K resolution and crispy sound system. (5) The best part is the keyboard - oh, it's such a joy! CONS: (1) It's little heavy (~3.4 lb.) compared to others, but I don't mind. Wish they had redesigned the hinge to make it less beefy and trimmed some meat out of it - not a big issue, though. (2) Wish it came with the Thunderbolt port instead of USB-C. (3) No Pen this time (my wife has the Surface Book 1 that included the pen), obviously I'm little bummed and jealous.
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
Wow! This is such a detailed review, and we really appreciate you taking the time to write this out. We're so happy that you've been enjoying your device, and we have made sure to share your feedback with our team.
Kindly,
Victoria
Surface Customer Care







