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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 759 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Good for School

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to take notes for graduate school and it has greatly helped in reducing the amount of paper printouts as well as helped organize my notes. It does get warm at times but not uncomfortably. The surface book 2 also lasts a long time on a charge and is aesthetically very pleasing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great power!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is probably my favorite purchase! The power it has to run big programs is perfect for my fiancé! It’s so portable and light and fancy looking!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Tablet mode

    Rated 5 out of 5 stars

    Brilliant

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned HP Spectre with a i7 processor for this one and it works better. Fast, excellent graphics and The detachable screen is great. Keeps the keyboard covered when in tablet mode

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    New law school student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my niece as she enters law school. She couldn't be happier. She says it is fast, easy to use and convenient for your school work. She loves the portability.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic computer for an elderly person. Lightweight for travel, fast, and relatively easy to catch on and use. Better than any other that I have seen or experienced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase for my mom and she loves it. It is really portable and it is so nice to be able to detach the tablet from the keyboard. It is fast and responsive as well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great 2 in 1 for creatives

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great detachable laptop. It is expensive if you are not going to utilize the 2 in 1 aspect but great if you are. Premium design and good performance.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love my Surface Book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this laptop daily and have had it almost a year now. I have never had any issues and still love it every time I reach for it. I love how light the detachable screen is and my grandsons love coloring on it with the stylus and some coloring apps from the Windows store. This is my second Surface device I also own a second edition Surface Pro that has held up for years and counting that my daughter currently uses who is a flight attendant-she wanted to use it because all the pilots have Surface Pros-love the entire line of Surface products and our next purchase will be the Surface Studio 2!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Nicole,

      Thanks for sharing how your whole family is enjoying all Surface has to offer! We're delighted that you love sharing your Surface Book 2 with your grandsons. This versatile device is perfect for getting creative with its unique detachable screen! We're so glad your daughter is able to use your other favorite Surface Pro for all the traveling she does in her profession. This is a great portable design with power-to-boot for those long flights!

      We are thrilled you have made Surface apart of your family!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for Student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter and she loves it!! It’s easy to use, and it has a lot of features to help with her assignments. It’s light weight and easy to carry.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface Book 2 is very light, and is easy to take places. I also got a Surface Dock to connect it to a monitor for a second screen when at my desk.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    best laptop made!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the versatility of this machine is what attracted me to it and lead to my purchase. the ease of use/portability yet its stability is unbeatable. I've use all 4 modes so far (laptop/pad mode the most) and can't get enough of it. have done a couple of presentations with it utilizing the pen which makes feel tech savvy (which I really am not)... I wouldn't spend the extra money on the higher memory units as one can easily get a micro sd card 256 bg for a fraction of the cost but personal choice of course. again BEST portable computer made in my opinion!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Tablet mode

    Rated 5 out of 5 stars

    Awesome laptop - tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for a while and loved it so much I bought one for my daughter. Great display, easy to switch to tablet mode, and good performance.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great Laptop/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop tablet has an amazing battery life . It's so portable and great to bring along. The only downsides are cost and no upgradability.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Tablet mode

    Rated 5 out of 5 stars

    Great laptop for multiple purposes. Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a very convenient 2-in-1, with versatility when it is switched easily to tablet mode. Great for drawings. Long lasting battery is a plus.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Home run

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this 2 in 1. This is everything I needed to get through school. Portable not bulky, great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A Sleek & Luxurious Looking Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop because I was relocating cross country and I needed something lighter and thinner. I love this keyboard as I can type super fast on it unlike the butterfly keyboards on the Apple laptops. I also like that it doubles as an ipad although I have never disconnected the screen from the keyboard as of yet. My favorite feature with this laptop is hands down the touch screen. It makes scrolling an absolute pleasure. The speed is really fast on this laptop as well and I love the picture quality too.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      Thanks for your wonderful review of Surface Book 2! We're pleased to hear that you were able to easily take Surface Book 2 across country with you. We truly appreciate you leaving feedback about your favorite features of Surface Book 2 for the community, and we hope you continue to enjoy.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed, Tablet mode

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, am very happy with the purchase. The tablet separating from the base keyboard is a great feature. So far works great and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Massive Technology Upgrade!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before this purchase I was using a laptop that could barely turn on anymore, and a smartphone that was so primitive it barely qualified as a smartphone. I was so afraid to upgrade to current standards, it all seemed too intimidating and different. Well, what a relief!! The salesperson at Best Buy was so knowledgeable and helpful, and she gave me the confidence to go forward. I am so happy to see that phones and computers have become vastly EASIER to use!! I am so happy with everything! Best purchase I've made in a long time!!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jessie,

      We're excited you had such a great experience with your recent purchase of the Surface Book 2. We appreciate you calling out your excellent customer service at Best Buy, they have a great team! We know getting to know a new device can be a large task, and we would like you to know we're here to help. Here are some great tips for helping you learn more about Surface Book 2: https://support.microsoft.com/en-us/help/4023444.

      In addition, if you ever encounter any questions, our support team is always happy to assist you. Feel free to reach out here: https://support.microsoft.com/en-us/contactus/.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Tablet mode

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife for college. Works great has everything she needs the detach and tablet mode makes it more convenient and portable

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Versatile

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very versatile device which I really like it. Powerful enough to do lots of things. Highly recommend!

    I would recommend this to a friend
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