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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 759 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, lightweight, fast and friendly, synchronized with my Note 8 phone and feel my productivity went to the next level.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Two duds in a row.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot of computers 19 to be exact. I LOVE the surface book but am now returning my second as the quality control on this unit is awful or I just have terrible luck. It is light, It has good speed for basic computing, the speakers sound good. But the touch screen has failed on two units in a row. I follow all windows instructions and guess what. The first screen was getting phantom strikes every 1-3 seconds making the pc impossible to use without turning off the touch screen. The second worked for two days and now the entire right side of the screen does not recognize it is being touched. Love the design but for 1200-1300 I expect a product that has been properly tested. Call me picky.

    No, I would not recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      We're sorry to hear that you have been having some unusual issues with the touch screen. We would like to help make it right by providing you with specialized care from our support team. We highly encourage you to reach out via this link: aka.ms/SurfaceCare-us. Be sure to refer to your unique reference number: 1807116500055.

      We're happy to help get your device running the way it should, we apologize for any inconvenience.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great 2 in 1 for college or anyone really

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this laptop. It works really great, has a great battery life, it’s made well, the programs work great, and it won’t look all scratched up after a couple weeks of use. The only downside that I have noticed so far is, if your battery is very low you cannot disconnect the tablet. So if you have it flipped around to write notes with the pen you cannot disconnect it and flip it back around to put it away. I would recommend this to any high school or college student or anyone really.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Brie,

      Thanks for providing the community with your honest feedback. We're delighted to hear you're loving your Surface Book 2 experience! We think it's great that you're utilizing the Surface Pen to navigate your device. If you find that you're frequently running out of battery in this mode, we have some battery optimization tips to help your power last longer so you can stay in your work-flow. Check them out here: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power .

      We hope you continue to love your Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Combo Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great size with all of the flexibility and complexity for performance of many functions, easy setup and travels great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Laptop/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I did a TON of research when looking for a new laptop. I narrowed it down to the Surface line, and ended up deciding between the Surface Laptop and the Surface Book 2. The Surface laptop looked great and was really thin and I almost got it for that reason, but I liked the idea of being able to transform the Book into a tablet if needed. I have another laptop for editing/music making so I personally didn't need anything over the top or really powerful. This was purely an extra laptop for business/personal use. I went with the 13 inch i5 256GB version and it has been great so far! I wanted something smaller and more portable, so that;s why I went with this version. If you are looking for one for editing/gaming I would recommend going with the i7 1TB. Only problem is, it starts to get a bit expensive. But if you have the money and you find the Surface Book 2 appealing, then go for it! From what I read, the hinge is much better on the Book 2 vs the 1st Gen Book, and so far that seems to be the case. I have had this for about 5 weeks now, and have not run into any major problems. So overall, you just have to decide what is perfect for you, but the Book 2 is certainly a great choice!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kyle,

      We're so glad that you took the time to research the Surface line, and that you've been loving your Surface Book 2! It sounds like the Book was the perfect fit for your needs, and we appreciate you having taken the time to leave a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Fast and Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is fast and well made! The quality of the screen is also really nice and the battery lasts a long time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great performance & lightweight

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use the Surface Book for both business and personal use. I made the switch from the Surface Pro for the bigger screen and I’m happy with it. The ability to detach the screen for use as a tablet is a great feature.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been looking for a light and fast computer. I love the fact that I can set it for presentation at conferences.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Grad School Gem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this laptop for graduate school studies. I love how easy it is to navigate. The touch screen is impressive, and I enjoy being able to highlight documents by hand. I do not currently own the stylus, but I don't need it for my use at this time. The keyboard is extremely comfortable. I use a keyboard cover purchased from another vendor, and the keys do not stick. It's speedy and can handle sevwral websites at once. It takes a while to charge, but overall it's a great buy!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're happy to hear that you've been enjoying your Surface Book 2 for graduate school! Sounds like it's been a great tool to help you perform to the best of your abilities at school. We wish you the best of luck and hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Light, easy to use lap top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new pc is light, thin and fast. I can take it when travel without taking a lot of room on my carry on

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best laptop for a student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for nursing school and it does everything I need it to plus some... I keep learning how to do more and more on it everyday. Worth every penny. I would highly recommend this to any student.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great for College!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my birthday as a gift to self! LOVE IT SOOO MUCH!! easy to set up, battery life is phenomenal

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Happy Birthday to you! We're thrilled to hear your excitement about your new Surface Book 2. Thanks for sharing your excellent experience with the community.

      Welcome to the Surface family, we're delighted to have you!

      Happy birthday,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love that I’m the only one in the office with one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everyone says what a great looking laptop works very smooth can separate take to customers to sign their name on it

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Tablet mode

    Rated 4 out of 5 stars

    Solid laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this at a really nice discount. Solid performance and a really nice look at feel. I also use it a lot in tablet mode. A little bit heavier compared to other tablets.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best 2 in 1 laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really light weight, and is super fast. The only thing I wish is they add would be a cellular version.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how light and travel-friendly it is! It also has a good battery life and is pretty durable

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Design and Build Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PC has been able to handle everything I've been able to throw at it. I'm not a gamer and I don't edit videos but I do work with very large spreadsheets and do a lot of multitasking. I purchased the pen it's not a necessity but a good to have and it works great. I've purchased other Windows PC that have had a pen and my experience wasn't good but that's not the case with this pen it works great. I don't regret this purchase at all.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're delighted to hear the Surface Book 2 has been helping you accomplish all your day-to-day tasks. Thanks for sharing with the community how you like to best use your Surface Book 2. We're proud of offering our customers this all-in-one device, and we love hearing how people like you love it! Thanks for the stellar review!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very satisfied!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went to best buy frustrated with windows based computers and intent on buying an apple. I didn't want to learn a new operating system but i wanted a computer that worked without glitches. They talked me into trying this computer and i am so glad i did. No junk software loaded, no annoying antivirus software. Works like it should everytime and i didn't have to learn a new operating system. No glitches, best computer i have worked with.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jared,

      Thanks for giving the Surface Book 2 a try. We're thrilled you are loving your experience so far! We're excited to offer our customers a unique experience with Windows 10, and we're so glad you are enjoying it. to get to know your Surface Book 2 even more, check out these cool tips and tricks: https://support.microsoft.com/en-us/help/4023439/surface-meet-surface-book.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good computer, love the tablet functionality

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer, very flexible. I teach and the tablet functionality with the surface pen has been life-changing for drawing diagrams for my students. It's hard to find grade level appropriate diagrams all the time and editing what I can find used to take so much longer. I've even gotten back into art and started drawing more for pleasure too. Definitely recommend. 4 stars is only because it is expensive and it is still a Windows machine and the constant reminders and pop ups about trying new features drives me insane.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great portable workstation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build quality is excellent, with a nice bright screen and excellent keyboard that's great for typing. The trackpad is also superb. Besides the versatility of this unit, perhaps the best feature is the battery life. While I don't think I'll ever reach the optimistic 17 hours of rated battery life because of the workload I place on this, I can easily work all or most of a day without having to worry about being plugged in.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing your fantastic experience with your Surface Book 2! We're delighted you're loving the versatility, power, and battery life of this amazing machine. We're glad the battery power has impressed you! If you want to get even more our of your charge, try these helpful tips and tricks to optimize your battery performance: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      Cheers,

      Jessica
      Surface Customer Care Microsoft