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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 759 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No Surface needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the man reason I upgraded from my beloved Surface pro 3, was the fact that a surface needs a surface until now. being 6'1" with long arms. To work on my pro my lap is required to support the device. but the proper length for comfort was to far for the kick stand. The speed, the the multi-functions at the same time has been amazing as well. Not to mention the bigger frame, allows for more power and better visuals as well!

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the excellent feedback! We're delighted that you chose to give the Surface Book 2 a try. The all-in-one versatility of the Surface Book 2 comes in a quality and comfortable design. We're glad this has been the ultimate set-up to relax while you work!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    So Far So Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't write much as I've only had it for about a month. As far as I have had it, no problems. Long battery. Memory is what you pay for on it so as a student going into a field of physical therapy, I can tell you that you will need some outside storage. Ex, ext. hard drive, dropbox, google drive, etc...no problems with detaching the tablet portion or charge. I will see if I need to revise this in a few months after use.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for letting us know how you like using your Surface Book 2 so far. We're thrilled you're taking advantage of the long battery life. This is a huge plus for students like yourself who are very busy, and do not want to be tied to a charger when going in between classes all day. Thanks for letting the community know about what you have run into with storage, this is useful information. We have some great options for external storage options on our support page if you would like to check them out here: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options.

      We hope you continue to love discovering more about your Surface Book 2!

      Best wishes,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Nice two in one laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a very nice two in one laptop, very versatile, good power to get your tasks done.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just the upgrade I needed from my old notebook. Can believe how light it and it is super fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic, with some expensive quirks

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's phenomenal and I love it, but you probably already know it's a great versatile laptop. You need to know more about the potential issues or limits you could have, so let me dive in. - It will get very hot if you hook it up to a TV with an HDMI cable. It's no issue if you have a smart TV that will pair with it, but if you need to connect via a cable you will need to buy a very specific converter for the cable and then it will only give you an hour or so before it gets really hot. Like, so hot to the touch you'll wonder why it's not melting. - This is essentially a tablet with an attachable keyboard that has extra battery in it. When the tablet is hooked up to the keyboard it will draw charge from it, but only until both units are equally charged. - It's great at multitasking to a certain point depending on what you're using it for, but it does have limits on higher end apps like music editing software and photoshop when you try to use them all at once and have music playing in the background. Most of the time this i5 version fits my needs well, but there have been a few times when I wish I had the i7 or i9 while using it with my keyboard to compose music. -The screen size is great for reading sheet music on, and it's still portable enough.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a laptop for school and I just love it, it's fast and very easy to use!

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Great laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop to use the last two years of high school and then begin college. I love the stylus and the way I can draw on the screen. Being able to remove the screen and use it as a tablet is awesome. The keyboard is great and has a very good feel to it. The screen resolution is outstanding. The size of this laptop makes it very easy to carry everywhere I go. I am very satisfied.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled you're loving the Surface Book 2. This is a great option for students. From powerful performance, to easy on-the-go versatility, this is perfect for the toughest of study sessions, or simply for unwinding and watching your favorite binge-worthy shows. We hope you continue to enjoy all the Surface Book 2 has to offer.

      We wish you the best of luck at school!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very nice, easy to use computer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looked at many brands and models before deciding on the Surface Book and I couldn’t be happier. Not the cheapest computer but it works great and is easy to use. Love the long battery life. The tablet feature is cool but I haven’t used it much. My daughter is starting college this year and she has the same computer. She uses it in tablet constantly for drawing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s lightweight and easy to put in a backpack. It’s also really easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for Students

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any issues. Lightweight and easy to use. Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tablet mode

    Rated 4 out of 5 stars

    I like it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop I use it for school. It’s easy to use and has a touch screen and really like that it can become a tablet.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Amanda,

      Thanks for the great review, and welcome to the Surface family! The two-in-one versatility of the Surface Book 2 makes it an ideal partner for students and professionals alike. We hope your Surface continues to help you be successful in all your endeavors.

      Best,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great notebook computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, fantastic display and unbelievably light for its capabilities.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Versitle laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, comfortable laptop that provides fast and reliable performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ease of use of this tablet and how lightweight it is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ease of Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the light weight and ease of use. The design is perfect for my needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Tablet mode

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface Pro is easy to navigate. Separates to be used as a tablet also.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    I love my surface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As I type in it I feel so happy that I purchased this Tablet laptop super convenient Fast, Face unlock works better then my iPhone X, the keyboard feels nice and clicky not to drag much it is very pleasing to type in it battery last me around 10 hours of use, charger is magnetic, It is windows 10. BTW office is not included only a 30 day trial

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love this computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast computer, beautiful clarity on screen, lightweight yet durable.

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Microsoft book 2 amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't know which Microsoft computer to buy because there's so many out right now. The Surface Book 2 is a combination of tablet with a computer I couldn't ask for a better device. I have the ability to use it as a traditional laptop as well as a tablet mode whenever needed. Extremely satisfied with my purchase and I'd recommend too many people looking

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad to hear that you've been loving your Surface Book 2! Thanks for taking the time to leave a review; we hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best bang for the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This PC has the best quality display for the $ even the mac's didnt compare. After I bought this found out there's actually 2 batteries one in display/tablet and also in keyboard, best battery life I've ever experienced. No negatives yet but this isn't for a gamer which I'm not so its perfect for all other extremities. Enjoy ;)

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thank you for the fantastic review! We're happy to hear you're new Surface Book 2 is delighting you with its two-in-one versatility options. If you ever want to add something to your Surface Book 2 experience, take a look at what Surface Pen can add to your Surface device. You can check out Surface Pen here: https://www.bestbuy.com/site/microsoft-surface-pen-platinum/5859012.p?skuId=5859012.

      Cheers,

      Heather
      Surface Customer Care Microsoft

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