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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 759 reviews
  • Pros mentioned:
    Battery life, Performance

    Rated 4 out of 5 stars

    Perfect laptop for a traveler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It offers the performance, battery life and comfort for a business/leisure traveler

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Everything you would want in a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop! It’s small and very portable enough to just slide in you backpack! The touchscreen is very reliable! You can detach the screen from the keyboard and turn it into a tablet! It works very well with the surface pen for artistic work and to take notes for school! This is a great product for any college student!

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    A+ Laptop replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my dell xps 13 that easily lasted me the last 7 years with this new surface book 2. Does everything the xps did and more. Wish it had a quad core instead of dual core but other than that it works flawlessly. Switching from laptop to tablet mode is very easy and pretty cool when you get down to the nitty gritty of how it actually locks.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're happy to hear that you've been loving your Surface Book 2! We think it sounds like a perfect fit for you so far, and appreciate you taking some time out of your day to fill us in on your thoughts.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Best Laptop for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lap top is very versatile. The key bored have very great track, and nice click sound (if that's what your into) . But my favorite part is that it detaches and becomes a tablet, because when in class and I don't want to type I can detach and use it as a sheet of paper and take notes on it. Less paper NO more buying notebooks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love It!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, easy to use, and great for traveling.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop or tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was unsure if I wanted a tablet or laptop for my new business so I ultimately decided to go with this one and have both. It is lightweight and easy to carry with me to clients' homes with a large enough display to share a presentation. Cost more than I had wanted to spend, ,but it does everything I wanted. I am pleased with it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this computer because it checked all the boxes. We are not gamers but I feel that this machine would be adequate with the I-5 processor which is more than capable for everyday use. Love the quick startup and detachable screen that is great with Microsoft ink and the pen/stylus that's sold separately.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're so glad you're loving the powerful performance and unique versatility of Surface Book 2. Thanks for recommending us to the community. It sounds like you're already loving what Windows Ink has to offer. Check out all Windows Ink compatible apps here: https://www.microsoft.com/en-us/store/collections/windowsinkcollection/pc?rtc=2.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    College student dream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was this or a Mac book and for the price this is the way to go ! My girlfriend has a Mac and she can’t seem to let mine go . Especially with the Microsoft pen it’s everything I wanted and more . I use it everyday for work and school and I think it’s one of the best purchases I’ve made in my life .

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Alex,

      Thanks for raving about Surface Book 2 to the community! We're delighted to hear how you're loving the uniquely versatile design, combined with powerful performance to help you accomplish all your day-to-day tasks! Welcome to the Surface family, we're thrilled to have you!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rated 5 out of 5 stars

    Love This!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant at first to consider the Surface. But I checked reviews, compared against the last two brands I had bought, and then fell in love with it. To be able to easily change to a thin tablet to carry, or stand it up, is great. The screen is very clear. And the whole thing is very lightweight.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      HI there,

      We're glad you're loving your Surface experience so far! The Surface Book 2 is a great choice for lightweight versatility, and taking powerful performance on-the-go. Thanks for sharing your awesome experience with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler Powell was our sales associate. He expertly steered us through all the complexities, permutations, and combinations. And there are a lot. Really happy that Tyler hooked us up with a Surface. Does everything exactly as he said it would. Spent more money than we wanted to but am glad we got the Surface.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're so glad you've been having a great time with the Best Buy team and your new Surface Book 2! We hope you continue to enjoy your device, and appreciate you taking the time to leave a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Daughter Love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter and she uses it daily. It has been great for her distance learning with schools closed down. The touchscreen is great, and the keyboard doubles the battery life. Highly recommend it. We haven't had any issues for over a year.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very versatile computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very versatile computer. It has great battery life and the different configurations and touchscreen feature make it ideal for trips - great for use on airplanes, outdoors and to keep in touch with family and friends when away from home. Good screen resolution for movies and photos.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad that the Surface Book 2 has been your go-to device for all your needs. Between work and play, this ultra versatile powerhouse of a machine empowers you to accomplish all your day-to-day tasks! Thanks for telling the community about all the ways you love to use this great machine!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for school!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great for school! It's easy to watch my lectures and take notes. The tablet mode is great for when I want to change position. Battery life is pretty robust and display is great too. Speakers are also really great for a laptop this size.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Little Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its the quality you would expect from Microsoft. be ready for the small screen but being so portable is great. The detachable screen comes in very handy and I have found all kinds of uses for it. One if the best is having clients sign contracts in the field without the need for a printer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Justin,

      Thanks for letting you know how the Surface Book 2 has helped you accomplish more with your clients. We're thrilled that you're loving the very versatile design of this device. We appreciate the awesome feedback!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use, great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer/tablet is so easy to use and is such great quality. I use it primarily for my pictures, editing and storing and making the change from Mac to PC has been great. I really like the 2 in 1 PC and tablet and the standard picture editing software is really good and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m usually a MAC person but had to get a windows based computer for my business software to run on. I like the option of disconnecting the screen from the keyboard. Then it’s very light and can’t tell your even carrying it. Has done everything I needed and more. Great laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Great options

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While looking for a new laptop to return to school, the sales associate explained options to me. This laptop had everything I wanted- laptop and tablet flexibility. Using the stylus pen to take notes in class makes it so easy and the laptop is perfect for my crafting projects.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine does everything that I need it to do, and I am sure it does so much more than I even know, yet. I am taking highly accelerated college courses, and the versatility of this laptop/tablet allow me to keep all notes, pictures, homework, and labs organized and easily accessible.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Awesome product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its an awesome product. fast and reliable. Long battery life and sleek design

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop for school and for leisure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not that great with technology, but this laptop was super easy to set up and personalize. It has made my note taking during class more efficient and organize. It has also made my downtime more relaxing, with quick internet speeds and easy access to all my favorite apps.

    I would recommend this to a friend