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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 759 reviews
  • Rated 5 out of 5 stars

    I rarely use the tablet function, but it's great!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i've been stuck using MacPro for years (due to work - all the companies i've been with only used macs), so when it was time for me to purchase a personal computer, i went with something different. This computer is a super solid, sturdy even (i've dropped it a couple of times pretty hard, and only had a small ding with no functional issues), workhorse. i've tried the tablet function a few times, but tbh, i prefer the laptop version and the tablet version, it's too big/heavy and drains the battery too quickly. the downside, at least for me, is that this computer has magnets on all sides. i didn't realize this until i noticed a couple of my mechanical watches running very fast (like +30s/day). they got magnetized. so now i always take my watches off before using the computer. other than that, no complaints!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Laptop for School

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for over 6 months and it has worked pretty good! At first the hibernate mode was hard to divide out and I eventually figured out how to turn it off. Once I figured that out my laptop has performed really well especially for my school work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Lap Top

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own several service pro's for my outside sales staff and have been very pleased with them. I was in need of device that served both as a lap top and tablet and have been very pleased with this new purchase. We use it for business every day and so far performs as should.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're proud to empower people to achieve more with the Surface Book 2. We're thrilled to hear how you're using your new two-in-one device for your day-to-day business! Thanks for the recognition.

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super computer!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the computer for me! I have just retired and purchased this as my home computer. I was nervous about not having the support but this computer needs almost nothing! And what I do need comes happily from the Geek Squad! All makes me very happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the computer and specially the versatility to turn around the screen or just detach it from the keyboard and it's become very light wait tablet and the screen is beautiful I must say I done to a lot in the computer to give a proper review for its abilities

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The form factor is great and light weight. Battery life is as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Product.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this Surface book. It is fast and light weight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Still one of the most unique on the market with excellent built quality and versatility. Have recommended to two other friends, and they love it. Wish the pen was included though.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for recommending Surface Book 2 to the community! We're delighted that you've noticed the excellent build quality, as well as incredibly impressive versatility this powerhouse of a machine has to offer. We hope you continue to discover all there is to love with Surface Book 2!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I started with a surface pro. It was great but i often missed the feel of a laptop but loved the sleek design of the pro. Ao i bought this and havnt regretted it. Multiple usb ports. Extra battery in the keyboard make it a great device on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for my kids and they love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kids needed a laptop for school work. They love the computer and is very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best work by Microsoft

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding choice to go for 2 in 1 lap, Battery performance will leave you Speechless. Pros : Great display Battery Build quality Timely software updates Cons : Speakers aren't great, too low Buttons should've been more solid

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great laptop for everyday use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft surface book 2 laptop is very fast. The detachable screen is very convenient. Overall its a very reliable computer and will last a very long time. With many accessories to choose from you can customize to your liking. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Still running strong

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer! I've had it for two years and it is still running strong. I also bought one for my daughter when she started college. She is know a senior, using the same computer and loves it. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    A must have!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t decide if I wanted this computer or a MacBook Pro, the touchscreen and the surface pen makes a huge difference, battery life is amazing as well. I own a iPad 10.5, and an iMac. Don’t be afraid to leave the Apple ecosystem!!! It’s worrh it

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad you're enjoying the two-in-one capability of your new Surface Book 2. Thanks for leaving us some kind words! We're proud to offer our customers devices that exceed your expectations, so we're glad to have hit the mark.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Surface Book 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves the Surface Book 2. She is able to draw and write stories along with all of her school work. It is light and appears to have good battery life. When drawing there is not a lag and she uses it to edit pictures and videos for school.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Already Had to do a full reset 4 times

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I keep having issues with Tent mode and Tablet mode when screen is flipped. It freezes and many times get no responses. figured I would try the windows insider program to get the latest updates and still no difference as a matter of fact I can't even get into the settings now. I will be returning this item. very disappointed for the expectations of it being the best.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 4 out of 5 stars

    Best ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best laptop hands down. Super fast and the battery lasts all day

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The power of a laptop and convenience of a tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was concerned that a "2 in 1" might not meet the needs of my business but decided after reading multiple reviews and comparison articles to take the leap. I have not been disappointed. The Surface Book 2 outperforms my last laptop hands down.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for college

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 2-in-1 book has worked really well for first two years of college. Still love it and it meets all needs for note taking, school work and entertainment. Super pleased, still, with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great device and terrific quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this has been an outstanding purchase. Excellent battery and resolution for a competitive price. Having touchscreen and tablet functionality just adds to the value. The only downside is it can be a bit bulky.

    I would recommend this to a friend