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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 759 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's ease of use, long battery life, and strong performance. They also appreciate its versatility as a tablet and its lightweight design. While some find the price high, many highlight the device's positive attributes outweighing this cost. The occasional heat issue is noted, but generally considered manageable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 759 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Lightweight and portable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has proven to be a truly portable laptop. I like the battery time. The wrist placement for the keyboard is great for my hands. The magnetic plug for the charger requires me to pay attention. I really like the laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Trish,

      Thanks for sharing your insights about Surface book 2 with the community. We're delighted to hear that you're loving this powerhouse of a machine, all in one portable package for your convenience. We hope you continue to enjoy!

      Best,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was purchased for my wife and she has enjoyed everything about this computer. Size and weight are perfect, screen is large and bright, and the operational speed of the computer far exceeds both her expectations and needs.

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Best 2-in-1 device out there

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most 2-in-1 devices feel like a Swiss Army Knife. They can do a lot of things, but are never great in anything. This device is different. It can be used as a real tablet, as well as a real laptop and it never feels like a compromise.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Kain,

      We're excited to hear that you love your new Surface Book 2. Thanks for leaving us the kind words! We're proud to offer our customers with all-inclusive designs for every lifestyle, which means never skimping on quality. We're glad you noticed!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect hybrid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this version of the Microsoft surface. The tablet portion works well and the keyboard is sturdy and very handy! Battery life is amazing! Touch screen is easy to use and I couldn’t imagine not having that feature.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Kate,

      We're thrilled you're loving your Surface experience so far! The Surface Book 2 is the perfect all-in-one device with its incredible versatility. We're glad you love the interactive experience the touch-screen capability provides. Thanks for calling out your favorite features about the Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop runs beyond fast and smooth. We got this for our college-bound daughter, and I took it to Europe. I used it for my graduate work while in Europe and completed my work with ease. I’ll be getting myself one of these soon.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're thrilled to hear that the Surface Book 2 is helping you and your daughter accomplish more! This is a great companion for students to tackle long study sessions, power through presentations, and efficiently take notes. Congratulations on completing your graduate course work in Europe, and congratulations to your daughter for furthering her education!

      Welcome to the Surface family!

      Best regards,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Still learning

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning to work with Windows 10 and the new computer. Other than that, I like using it. The picture is very crisp and clear. Light weight and compact for a laptop. Haven’t used it without the keyboard as yet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Laptop I've Had Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great. It's fast, has plenty of storage, and has many functions. It can also act as a tablet if you wish. Also, it doesn't come with a lot of useless software, and I find that a big plus. HIghly recommended.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey Joe,

      Thanks for recommending the Surface Book 2 to the community! We're delighted to hear you're loving the all-in-one powerful design of this great device. We appreciate the great shout-out!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great laptop for college students

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter. She was all about the Other brand but switched to this for college and loves it. No issues with it so far. Easy to set up and use. Don't hesitate to buy this.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Very portable and great battery life. The 13 inch takes some getting used to buff trading the size for portability is probably worth it. Hooking to external monitors is a little less seamless than expected.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for letting us know about some of your favorite features. The Surface Book 2 is definitely a handy portable device, great for travel, and powering through long days with its outstanding battery performance. We would like to let you know we're here to help you set up your ideal work space. Here is everything you need to know about connecting the Surface Book 2 to an external monitor: https://support.microsoft.com/en-us/help/4039635/connect-surface-to-a-tv-display-or-projector.

      Should you ever experience any difficulties, please don't hesitate to reach out to our support team here:  https://support.microsoft.com/en-us/contactus/.

      Welcome to the Surface family!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Surface Book 2 - has been fun learning to use and then put it all into action. Always discovering new capabilities. Flexible and lightweight - a please for traveling. Works for business and personal.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for choosing the Surface Book 2. We're thrilled you're loving your experience so far! To keep discovering all the Surface Book 2 has to offer, check out these tips and tricks about our features: https://support.microsoft.com/en-us/help/4023439/surface-meet-surface-book.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great Pruduct

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a surface for many years. I travel quite often and the lightweight surface has been a plus. The book not only has the light wight to it overs a bigger screen which for me was a con to my past one.

    I would recommend this to a friend
  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Great Laptop for students!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this laptop for college and it’s great! Loved being able to detach the screen and use it as a tablet. Especially fun when using the drawing apps on it AND watching movies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Tablet/Ultrabook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used a Surface Book before and was familiar. Setup was easier that an iphone or cable company router. I like that the touchscreen works while attached to the keyboard too. Appears to much faster then the AMD based 17" "desktop replacement" I purchase 2 years ago. Display and camera are amazing. The only this I'm not so happy about is the lack of a network jack and display port. It uses USB C or 3.0 so I had to but a hub.It also has a card slot and a couple of full size USB 3.0 ports. So far no issues using it to perform same tasks that I performed with my older computer. Last but not least, very light and thin and the battery lasts much much longer that my previous I'm talking 3-4 hours of normal computing time.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Craig,

      Thanks for calling out some of your favorite features of Surface Book 2. We're thrilled to hear you're loving your experience so far! We're proud to offer our customers this powerfully versatile machine with quality rave-worthy features. It's great to know we've hit the mark! We hope you continue to discover all there is to love with Surface Book 2.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Surface is king

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface 2 is an excellent purchase, gives everything you need and more. The tablet option is the kicker and gives an whole other dimension to hybrid laptop. Overall satisfied with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great powerful laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface book 2 is a great and powerful laptop! I used to have the MacBook Pro 2012 and it has been recently running pretty slow and made the switch to the surface to better handle business related programs

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jose,

      Thanks for giving the Surface Book 2 a whirl! We're glad that you're loving this powerful machine. We know that switching between OS can be a big decision, so we have some handy tips and tricks while you're getting used to Windows 10: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface. Welcome to the Surface family!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Computer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a good relaible computer. I am so glad I purchased this one. Very well built. Easy setup. I would highly recommend looking at this computer if you looking for a new one.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Excited, then disappointed

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the concept! The execution falls a bit short. Performance when it is unplugged is abysmal. Windows updates come slower than third-party vendors. Surface pen seems gimmicky, at least when used for documents. Experienced charging issues until the power supply died within a year. The size is perfect for mobile use. The ability to undock the tablet portion is great for reading, note taking and drawing. Battery life is decent. The keyboard is fairly rigid and is pretty good compared to other laptops. Overall, system was a bit of a disappointment. It works, but not to the level that was portrayed by advertising. Will likely not purchase another Surface product, unless something drastic changes.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop for school and for play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is amazing for school/business work, and for play. Microsoft does a fantastic job with everything that they do. I am thoroughly impressed. I recommend this 2in1 to anyone looking for a laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hello,

      Thanks for the great compliments! We always aim to impress, so we're glad we hit the mark! The Surface Pro is definitely a powerful machine, able to help you tackle serious tasks at work, and helping you binge watch your favorite shows with incredible display. We appreciate you taking the time to let us know what you think!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    powerful, light and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this unit was bought for someone who wanted power and ease of use in one machine. This does it well and the battery lasts very long under current usage. It will not be the last one our company buys

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for the excellent compliments! We're delighted you're impressed with the powerful battery life as well as incredible performance Surface Book 2 has to offer. We hope this great machine continues to empower your company to accomplish more!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Great all around computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was everything I was told it would be. I bought it never intending to use the tablet. The sale price drew me to it. I find myself using the tablet more and more. Great computer.

    I would recommend this to a friend