Customer Ratings & Reviews
- Model:
- HNN-00001
- SKU:
- 6145607
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Surface Book 2's versatility, praising its ability to easily switch between laptop and tablet modes for diverse uses. They also highlight the device's impressive performance capabilities, long battery life, and the convenience of the detachable screen for tablet functionality. Positive feedback consistently emphasizes its power and suitability for various tasks, from everyday computing to more demanding applications. The device's adaptability makes it a favorite among users who value both productivity and portability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Best iteration so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Microsoft person and this is a really good system. It's the top of the lone model so it's very quick.
I would recommend this to a friend - Pros mentioned:Performance
Great laptop for students
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for grad school. I use it daily and it's great for homework as well as personal use.
I would recommend this to a friend good computer but bulky and heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is a little heavy and a bulky for a middle school student.
I would recommend this to a friend- Pros mentioned:Tablet mode
Excellent device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Having this tablet is key in our day to day operations as sub contractor for HVAC companies
I would recommend this to a friend Great laptop tablet combo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop has amazing features and specs great GPU & memory to handle video editing.
I would recommend this to a friend- Pros mentioned:Performance
Awesome device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This device can run programs ranging from general productivity to high end games
I would recommend this to a friend - Pros mentioned:Battery life
Best laptop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, long lasting battery, best options and accessories.
I would recommend this to a friend - Pros mentioned:Performance
Very powerful
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful laptop lots of great features and worth every dollar
I would recommend this to a friend - Pros mentioned:Versatility
Great 2 in 1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up. Great flexibility from tablet to laptop mode.
I would recommend this to a friend Great computer!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love that a lot of processing power and storage can be found in this versatile laptop. The touch screen and detachable keyboard are also great features. My wife has the surface pro and I like how the screen on this lap top is self supported vs having a kickstand like the surface pro
I would recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Niko,
Thanks for the great feedback. We're glad you found the perfect fit in the Surface family, we're happy to have you! We try to offer our customers several design options to fit their style. We're thrilled you found yours!
Cheers,
Jessica
Surface Customer Care
Excellent computer/tablet for school
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer/tablet has everything I need for school. I’m an MBA student and use it every day. The convenience of being able to detach the screen and take notes is a great feature. The only downfall is that the pen doesn’t come with the purchase.
I would recommend this to a friendWas a replacemnt for my previous surface laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a replacemnt for my previous surface laptop. My first one would get very hot and the scene finally bowed out and had to be replaced
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
Thanks for taking the time to reach out. We're sorry to hear you had some unique difficulties with your previous Surface, and we're honored you decided to stay in the Surface family and picked up Surface Book 2. Should you ever need any help with your new Surface, our support team is always available here: https://aka.ms/AA4rbq6.
Best,
Heather
Surface Customer Care
Great laptop, added bonus is the tablet portion
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great laptop. have had no problems with it. hooked up to 2 samsung monitors and was an easy replacement for my dell desktop.
I would recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not separate the two sides without losing power when first purchased. Best Buy made it right.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi Molly,
Thanks for taking the time to let us know about your recent experience with Surface Book 2. We're sorry to hear you encountered some difficulties with your device. We are passionate about helping out customers love their devices, and we would love to hear more from you and see if we can offer some assistance. We have alerted our specialized care team, and they are ready to listen, and assist you. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1812206990186.
We hope to hear from you soon.
Kindly,
Jessica
Surface Customer Care
We want to hear your Surface story. Share your experience by leaving a review
Great laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with amazing features. The touch screen is very responsive and laptop feels very high end.
I would recommend this to a friendExactly what our son needed for work, gaming, etc.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased it as a gift for our son. He loves it. Great for work, gaming, and all of his hobbies.
I would recommend this to a friendGreat Laptop/Tablet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is perfect for school and it has enough power for gaming with the keyboard attached
I would recommend this to a friendLight weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for faking to school and back to the office. So many functions.
I would recommend this to a friendGood product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It seems like a good material although I thought it would be more powerful.
I would recommend this to a friendBattery life not what claimed to be
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While I like the design of the laptop, the battery does not last any where near the 16 hours claimed. We have two of them and they both have the same issue.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear that the battery on your devices hasn't been lasting quite as long as it should. It sounds like your device could use some optimization in your battery settings. Check out are easy tips and tricks to make your Surface Book 2 battery last longer: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.
These simple tricks should help get the most out of your Surface Book 2 battery!
Kindly,
Jessica
Surface Customer Care