Customer Ratings & Reviews
- Model:
- HNN-00001
- SKU:
- 6145607
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers admire the Surface Book 2's versatility, praising its ability to easily switch between laptop and tablet modes for diverse uses. They also highlight the device's impressive performance capabilities, long battery life, and the convenience of the detachable screen for tablet functionality. Positive feedback consistently emphasizes its power and suitability for various tasks, from everyday computing to more demanding applications. The device's adaptability makes it a favorite among users who value both productivity and portability.
This summary was generated by AI based on customer reviews.
Research the could-be's
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my very expensive sb2 back in May. As a graphic design student, I was told to pick between an iPad and Mac book or this. I thought I would save money by getting this, I mean... The reviews were all good. What I wish I had done was read the complaints page. So far my sb2 freezes on me at random, the display settings are irritating, and the detachable tablet kept me from being able to do school work for 3 days when I detached it and flipped the screen and then it wouldn't recognize the keyboard to unattach. Absolute worst investment EVER!!!
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hello,
We're sorry to hear that you have been experiencing some unusual difficulties with your Surface Book 2. We certainly expect more from our devices, and we would like you to know we're here to help. We have reached out to our specialized care team, and they are aware of the issues you are experiencing. We highly encourage you to reach out to them and take advantage of this specialized care by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference ID number: 1810017340117.
We hope to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this little powerhouse laptop. Except - I can't turn it on appox 3/4 time. The power button is defective and I've done all the corrections stuff microsoft "shares" Spent hours on the phone with MS - they dialed into my machine for couple hours and nothing!! Buyer beware ... all those 5 star ratings are likely the hired writers who pay for someones verification and then write a truly unbelievable review. Company has a powerful platform... if only the basics worked properly. Really ... can't turn it on... HP's are clunkier...but hugely reliable.
No, I would not recommend this to a friendBrand response from MicrosoftOutreachTeam
Posted .Hi there,
We're sorry to hear you have been experiencing some unusual difficulties with your Surface Book 2. We would like to assure you we greatly care about hearing our customers genuine experiences, and we would like to reach out a helping hand. We have gone ahead and let our specialized care team know about your experience, and they are prepared to assist you with your device. To accept this specialized care, please file a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created specifically for you: 1811273300155.
We are eager to hear from you soon.
Kind regards,
Jessica
Surface Customer Care
