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Customer Ratings & Reviews

Your price for this item is $2,124.99
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The comparable value price is $2,499.00

Customer reviews

Rating 4.6 out of 5 stars with 353 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are impressed with the Surface Book 2's ease of use, performance, and long battery life. Many appreciate its versatility as a tablet and laptop, highlighting the lightweight design and impressive graphics capabilities. However, some customers find the price to be a significant drawback. A few users also noted that the device can get warm during extended use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 353 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent replacement for MacBook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a three year old MacBook Air that wasn’t cutting it. The surface is a tiny bit heavier which doesn’t really make a difference to me. It’s twice a fast as the Mac. I love the detachable keyboard. Very powerful and versatile. A bit pricey, just like the macs are. As a caveat, if you prefer Apple operating systems you’re probably better with the Mac. I actually find windows to be more intuitive so I’m glad I switched.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance, Tablet mode

    Rated 5 out of 5 stars

    Excellent Laptop + Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the ability to use this with apps as a tablet and also as a laptop with keyboard. Perfectly portable to do my photography and design work, has been running great for the 2 months I've had it.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for telling the community about how you like to use your Surface Book 2. We're delighted that this has been your perfect all-in-one tablet/laptop for taking all your work with you on-the-go. We hope you continue to discover all there is to love with Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Laptop/Tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first choice was an Apple IPad, but being a developer and using Microsoft visual studio I was leaning to a windows machine, The Surface wasn't even on my radar until the Surface Book 2 came out. With the detachable screen you can use it like an ipad and still have the benefits of a windows machine. The screen is crisp, bright, and easy to read. The keyboard and mouse have the look and feel of a MacBook and it is light yet sturdy. You don't feel like your going to break it. I opted for the higher level internals, CPU & memory, storage is only 500GB but with an office 365 subscription you get 1TB of storage in the cloud. I've had the device since Nov '17 and very please with the performance and versatility.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi James,

      We're happy to hear that you've been enjoying your Surface Book 2! We've shared your review with our team for a read, and appreciate you being part of the Surface family!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect for those on the go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aside from the normal hype, the surface book is quite a piece of art, overall design, and performance are outstanding. Only downside I've found thus far is wanting more USB ports.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for photos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to continue to work and learn with digital editing and it works amazing. Very fast and super responsive. Light weight and sleek.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size, weight and versatility of this computer. I have downloaded photoshop and it has plenty of ram and memory for the software.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for sharing with the community about how you like using your Surface Book 2. We're delighted to hear that you can use your favorite software to get creative on your device! We hope you continue to discover all there is to love about the Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Overall great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because i needed a more powerful computer to run autocad and other design programs but i wanted something that wasn't so heavy in my backpack every day. This met all of my expectations and more. It does everything i need to, no lag time, and the battery life is amazing. I have yet to use it in tablet mode but I imagine i will at some point. I got a best buy card and bought this with 0% financing for a year so this was a real win for me. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Best PC for advanced users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this PC for my wife who is going to be using it for mostly designing and creative 3D apps. She loves the versatility the surface book offers versus the competitors. The performance is just if not greater than most other PC’s out there. Surface book is capable of delivering and handling most of the creative softwares out there without lag. We have not had any issues since we owned it. Another excellent product from Microsoft!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Speed

    Rated 5 out of 5 stars

    Great computer fast and long battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer fast easy to set up and use. The pen is a great addition and the battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for speed, Loaded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old computer was 7 Years old and at the time I bought it from Best Buy, It was also right at the top. I love being able to remove the screen, write on it and it's ease of use for me.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    I use this as my desktop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surface book is so amazing. I purchased this to travel and give presentations with, but instead, I made it my desktop by using the surface dock with it. I still use it for travel, but this so powerful that it is also my desktop. It does heat up a bit after use, and I pretty much never use the tablet by itself, because it also can get a little hot. I absolutely love this computer.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We are thrilled to hear how much you love your Surface Book 2. It’s great that it has become your go to device for everything. We have this link on safety that might be able to address your heating concerns better: https://support.microsoft.com/en-us/help/4023454.

      If you need additional help feel free to reach out to our support team, they're more than happy to provide further support: https://aka.ms/AA4rbq6.

      Cheers,

      Rebecca
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Work laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best laptop I have ever owned. Easy to use, great size, and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Multi-use exceptional device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 2-in-1 to replace my aging macbook, with the added ability to replace the drawing surface on my iPad. Not only does this device fill both nitches, it far surpasses my needs. My only complaint is that the screen is a bit too heavy for the hinge and it falls backward a tad and the battery could last longer. Get the pen, get a hard case and a screen protector and you're all set.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Jenn,

      We appreciate your honesty and your feedback! We do read every review that comes in, and made sure to pass your feedback along to our team, as it's great insight on where we can improve!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Speed

    Rated 5 out of 5 stars

    Overall a great computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast. Light. Extremely long battery life. Great screen. Fantastic purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Tablet mode

    Rated 5 out of 5 stars

    Great Computer for everything!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Computer. It is an all in one computer. Docks to be used like a desktop and portable for a laptop then even further it becomes a tablet! I replace an older surface with the new surface. I really enjoy the laptop. Great for gaming, Video editing, and pretty much anything i need to do. Great Screen,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I was between this and Apple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a computer with a good (dedicated) video graphics card for running a 3D home modeling software and I also needed great screen resolution for editing photos. I initially was looking at the Mac workbook with the dedicated graphics card but couldn’t get over the price of $2,500 and then need to still purchase additional products like the SD card reader. I am very glad I started looking into the Microsoft surface. This computer has been great running my 3D modeling software, the screen resolution is amazing. I also love being able to disconnect the screen and just ‘lounge’ surfing the internet like a tablet. I am use to working on both apple and windows products though, so if you have only worked on apple products only there would probably be a learning curve. But I would recommend this computer for anyone looking for a higher end computer for graphics/video/editing/etc

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Christine,

      We're delighted to hear how the Surface Book 2 has been everything you dreamed of! Thanks for leaving us such a thoughtful review. We loved reading all that you are able to accomplish with this powerful device! This device certainly exceeds expectations when it comes to incorporating a stellar display, as well as power to boot! Even when you're watching your favorite shows or browsing the web, the Surface Book 2 is a lounge-worthy machine with it's very versatile tablet capabilities. We greatly appreciate you leaving such a raving review from your recent experience! We hope you continue to discover more to love about the Surface Book 2!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Perfect Laptop for the Road

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, speed, and features. Very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Performance

    Rated 5 out of 5 stars

    Fantastic laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every aspect of this laptop meets all of my expectations. It has a great keyboard and track pad and an amazing screen. The build quality is exceptional and it has a nice selection of ports. It runs extremely well and has a very long battery life. Over all it’s a fantastic laptop that I would recommend to everyone.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for calling out your favorite features of the Surface Book 2. We're delighted that you are so excited to share all that you love about this great device! We hope you continue to love all there is about the Surface Book 2!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Perfect new laptop replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After having Dell XPS15 and several HP devices the surface book 2 is a welcome change. Battery life is fantastic for a machine with such versatility. I use the pen a lot and detach the screen to take notes and draw pictures as needed. Great purchase and glad I picked this over the MacBook.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for choosing to give Surface Book 2 a try! We're delighted that you're loving the unique versatility of this powerful machine. It sounds like you're thriving with the innovative paperless design in combination with the Surface Pen. We're glad to hear you love using this great feature!

      Welcome to the Surface family, we're glad to have you!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Fantastic personal laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this laptop in my last year as an engineering student. It has been amazing to take notes on, run programs, and work on projects. It is fast and has a very nice display.It is simple and useful to switch between laptop & tablet mode making it a great 2 in 1 device.

    I would recommend this to a friend