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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 353 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are impressed with the Surface Book 2's ease of use, performance, and long battery life. Many appreciate its versatility as a tablet and laptop, highlighting the lightweight design and impressive graphics capabilities. However, some customers find the price to be a significant drawback. A few users also noted that the device can get warm during extended use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 353 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a chrome book that satisfies my needs. I bought this surface book 2 and was blown away. I was able to play my Xbox games with some tweaking of setting. This computer is a bit pricey but A good system.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surface Book 2 with i7 is awesome. Great speed and graphics capabilities. Best Buy demonstrated superior service & product knowledge. Offered me an out of box that saved me over $300 which was much-appreciated.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love love love it....

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had my Surface Book 2 for two years and its fantastic. I do all my business on it, and that involves operating 8 different businesses. The only area it has failed me is video editing, but I think they may have been bad software since nothing else glitched before install, or after removal of that software. Its great traveling. Great on airplanes. I stuff it in the seat back even though you are not supposed to. That's how compact it is. Its powerful, small, and has an incredible battery life. I can work about 9-10 hours on a single full charge even two years later. I'll definitely buy another if this one ever dies. I hope it lives forever.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Excellent lap top!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for college. It's a phenomenal lap top with touch screen that detaches to use as a tablet. We couldn't be more pleased with its performance, portability, and sleek style!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    lightweight. fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is taking me a while to get used to the new format. I am sixty five so there is a learning curve. I like that it is so lightweight and I can take it any where and work with ease. I am sure once I get used to the new operating system, I will love it and wonder how I lived without it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far really enjoying the surface book 2. About as close to a Mac you will find in the PC world. screen is excellent keyboard really nice with comfortable position and key travel Trackpad is the best I have used on a non-mac laptop performance has been good, using for business, development, games and so far no issues successfully updated to feature release 1909 with no hiccups disk speed could be better.. read speeds are excellent but write speed is strangely slow for an pci nvme drive no issues with detachable slate, works great writing and drawing with the surface pen is a pleasure Overall just an excellent laptop

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect Surface Book 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new Surface Book 2 is absolutely perfect in every way. Great speed, brilliant graphics and detachable screen provides ultimate convenience!

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Tablet mode

    Rated 5 out of 5 stars

    Exactly what I needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It hurt my soul to drop the $$ for this computer but it was what I wanted and needed. It's a great laptop. Works fast. Love that I can disconnect and go tablet mode.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 13.5-inch Microsoft Surface Book 2 laptop has a quad-core Intel i7 processor and 16GB of RAM for smooth multitasking. Excellent display and touch screen. Very light weight.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're so glad to hear you're loving your Surface experience so far! The Surface Book 2 is a fantastic tool for multitasking. From high performing power, to the versatility of the removable screen, this device can handle all your tasks day-to-day! Thanks for sharing your great experience with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect device

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Want a tablet but also a computer. This device give me the solution that I was looking for. Faster. High quality and perfect size.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Excellent Portable Workstation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, love the battery life, 16GB of RAM and CPU keeps things moving fast. I also use the docking station to connect up multiple monitors.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    2 in one is better than a plane Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 2 in one and I love it. It is like a laptop but with the cool feature that you can detach the keyboard from. The great this about this 2 in one is that the keyboard is not a little add on, it is a legit laptop keyboard that is made of the same material any laptop would be made of. It is not just a magnet that is keeping it connected, in order to detach it, you have to push a button and weight for a few seconds to detach it. It is a touch screen so you can use a stylet on it. It is fast and have not had any problems with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great table

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface book 2 is an outstanding laptop. Battery life is much better than the surface 2 tablet. The surface book 2 response time is super quick. I do not have any down time. Graphics are amazing and clear

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We're glad you're enjoying the long lasting battery life of your new Surface Book, as well as the powerful performance brought to you by the Intel 8th Generation Core i7 processor. The graphics bring an outstanding experience to binge watch your favorite shows, and play the latest Xbox and PC games. Thanks for the awesome shout-out!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Pros mentioned:
    Tablet mode

    Rated 5 out of 5 stars

    Great 2-in-1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter who was going off to college for engineering. Was one of the few 2-in-1 models that had a third party graphics card that could handle the additional requirements of engineering software, while still giving her the tablet mode so she could take notes and mark up documents. So far it is working well!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Laptop, tablet all in one!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this device approximately 1 year ago to assist my son with learning how to draw using a digital medium. Well it was money well worth spent. This laptop is the real deal, easy to operate, with an added benefit of the tablet can disconnect from the keyboard turning into a digital table with unlimited possibilities. I recommend this product, because it works, and assisted my son in the development and advancement of his talents.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great All Round Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop in November 2018 and I have to say everything about it is great. It's a powerhouse, it's a beast! I would say it's better than my MacBook Pro. I can play Xbox games on it without issue, I can do my spreadsheets on Excel and edit some light videos too. I am just amazed at the all round performance of the device. My only 2 minor issues are the lack of multiple thunderbolt-3 ports, and the use of a USB type-c charger instead of the proprietary one given.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there!

      Thanks for taking the time to leave this review. We're happy to see that you are enjoying the Surface Book 2 overall, and appreciate the candid feedback as well. We're always looking for ways to improve our products and that helps us a lot. Thanks again!

      Cheers,
      Jonny
      Surface Customer Care
      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great for photography

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product easy to use. Couldn't be happier! I can run photoshop and Light room simultaneously with no lag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Portable Laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you need a Windows device that supports Windows Hello and works well with Windows 10 this device is a good candidate. I recommend getting more storage, memory than you think you need since it cannot be upgraded. I also recommend an extended warranty for this type of device.

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Tablet mode

    Rated 5 out of 5 stars

    Great computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how fast it is. Not only that the fact it can be used as a tablet as well is a great plus for students.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Versitle & capable laptop/tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a powerful yet flexible laptop/tablet so was looking at the Surface Pro series. The staff at BB suggested the Book 2, which has all the horsepower I need with a smaller footprint for travel.

    I would recommend this to a friend
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