Customers appreciate the Surface Book 2's ease of use, versatile tablet mode, and excellent battery life. Many also praise its performance and elegant design, though some find the weight to be a positive attribute. However, the high price point is a common concern, along with the limited screen size and port selection for some users. A few customers also mentioned that they wished for more RAM and storage options.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 432 reviews
Pros mentioned:
Performance
Rated 5 out of 5 stars
Great
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best laptop I’ve ever had. Performance, design and accessibility are superior to the rest
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Surface is the way
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
easy to use, fast and operates as advertised. Everything you would want in a 2 in 1.
I would recommend this to a friend
Pros mentioned:
Tablet mode
Rated 4 out of 5 stars
Still love it!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have purchased this laptop in August and I still am in love with the product. It is a great laptop and the fact that I can take off the screen and use it as a tablet is awesome. I am an illustrator and spend a lot of time using photoshop and corel painter. This computer is perfect for this type of work. I did not give a 5 stars because the battery life is not as they mention in their website. I cannot give you numbers, as the battery life is really depending of how you use your computer, what software you are using and how hard you are using the machine.... etc.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this computer for my wife, who mostly uses it for watching videos and web browsing. The Face ID to log in works perfectly, and everything I’ve tried to do on it has worked with ease. It synced with our home group easily so I didn’t have to use the hard drive to move the old files over. It’s a little pricey, but yuh get what you pay for,
Would highly recommend.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hey there,
Thanks for taking the time to recommend Surface Book 2 to the community! We're delighted to hear your wife has been enjoying her Surface Book 2 and that using Windows Hello to log into her device has been quick and easy. We hope she continues to enjoy her new Surface.
Cheers,
Heather Surface Customer Care
Cons mentioned:
Screen size
Rated 2 out of 5 stars
Awesome when it's new, but...
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop was amazing when I first got it. Super light, attractive styling, serious power. But I'm five months into owning it, and the screen doesn't detach anymore, probably 70-80% of the time. No big deal you might think, until you realize the charging functionality is somehow connected to the detach functionality! Look to a company other than Microsoft for your next laptop.
No, I would not recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi David,
We're sorry to hear you're having some issues detaching your keyboard. We would like to help you get your device up and running the way it should. It sounds like the issue you're having can be solved by troubleshooting a few simple things, that could be as easy as cleaning your device, or keeping both the clip board and keyboard charged more than 10%. To troubleshoot with these simple tricks and more, we urge your to visit our support page on the Surface Book here: https://support.microsoft.com/en-us/help/4023472/surface-troubleshoot-your-surface-book.
If for any reason you should experience any further issues with your device, our support team is happy to help customers get back up and running. You can contact our support team here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica Surface Customer Care
Pros mentioned:
Speed
Rated 5 out of 5 stars
compact, light, fast and good looking
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love my SurfaceBook 2. It is compact, light, fast and really a great looking laptop/tablet.
I would recommend this to a friend
Pros mentioned:
Tablet mode
Rated 5 out of 5 stars
Awesome Computer!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This Surface Book was a replacement for my laptop and I couldn't be happier. There have been no issues with this acting as my laptop and the added benefit of being able to use as a tablet has been a great asset. I use this primarily for work and it has been able to help me be more efficient with multi-tasking and has not had any issues with running all the programs I need to complete my work. Very happy with the purchase!
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're happy to hear that you've been enjoying your device! Thanks for taking the time to fill us in on your experience.
Kindly,
Victoria Surface Customer Care
Pros mentioned:
Ease of use
Rated 4 out of 5 stars
Better Than A Tablet or Notebook!!!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I would have given this 5 stars but once you take the "tablet" from the keyboard, the battery life if fairly short for working. That being said, if you place the tablet backwards on the keyboard and flatten it to use like a tablet, it is very useful. The keyboard carries a separate battery from the tablet and they share power between the 2 batteries when connected. This extends the usable work life of the tablet mode. Great product and very user friendly. This replaced my iPad for work purposes.
I would recommend this to a friend
Cons mentioned:
Ports
Rated 4 out of 5 stars
Good screen nice laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The screen on this is pretty good. However, don't expect to take advantage of the extra GPU chipset... and the latch to disconnect the screen and use as tablet won't unlatch most of the time - it has to be in the right circumstances... Whatever those are the computer decides - not you. However, on the surface Pro series you can just detach the keyboard and use as a tablet - that's what I replaced this with... Oh not enough ports should have a full HDMI for this price and a USB-C Thunderbolt. Com'on MS!
I do like the magnetic power connection.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for sharing your honest experience with the Surface Book 2. We're sorry to hear you were not satisfied with your purchase. When it comes to the screen detaching, it should be simple to detach, as long as the battery is sufficiently charged. Here are some tips for Surface Book 2 for the future: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.
We're delighted to hear you're loving your recent purchase of Surface Pro. This is another great choice for taking advantage of a highly versatile two-in-one design. If you should find yourself needing additional ports, you might be interested in the Surface Dock. Check it out at Best Buy here: https://www.bestbuy.com/site/microsoft-surface-dock-black/4561910.p?skuId=4561910.
Please know that if you ever are experiencing any questions or concerns regarding your Surface devices, our support team is always more than willing to lend a hand. Feel free to reach out here: https://support.microsoft.com/en-us/contactus/.
Kind regards, Jessica Surface Customer Care
We want to hear your Surface story. Share your experience by leaving a review.
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Best Laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best Laptop i have ever owned, not a single issue, light, slim, best for business.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Mac Owners who are considering read!!!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Lets start by saying Ive own mac computers since I can remember. I bought this computer on a whim and have never looked back. This thing replaced my desktop and my ipad pro all in one. It does everything my work computer and ipad can do in one device. Its a perfect addition. also it runs fortnite flawlessly. A+ from me.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for raving about your experience to the community! We're delighted that the Surface Book 2 has become our all-in-one device for all your every-day tasks! The versatility of this powerful machine is definitely something to shout about! We hope you continue to discover all there is to love about the Surface Book 2.
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Great bang for your buck purchase
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Owned the surface book 2 13.5 8gb 256gb for two months now and love every aspect of it. Used daily for school work (mainly Microsoft Office, research, and SPSS). Battery life is superb running 8hrs without charge (minimal web browsing and word typing). Graphics with CPU performance is great (play Madden 19 & Age of empire with no lag). One of the best purchases I've made thus far. Highly recommend.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for recommending us to the community! The Surface Book 2 is perfect for students! Between powerful performance, and excellent battery life, powering through your daily tasks is a breeze. We're delighted to hear that the Surface Book 2 has been the perfect all-in-one device that takes you from work to play!
Cheers,
Jessica Surface Customer Care
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Best purchase I made this yeat
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So far I am very pleased with my new computer. Easy to set and use and it's very fast!
I would recommend this to a friend
Pros mentioned:
Ease of use, Performance
Rated 5 out of 5 stars
Great
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wonderful computer! Fast and easy to use. Good for games and education.
I would recommend this to a friend
Pros mentioned:
Tablet mode
Rated 5 out of 5 stars
Amazing device!
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The tablet option is great for illustrations (with the surface pen) and laptop is durable through class lectures and impromptu trips to the library and some quick shooting of footage for projects. Also great for presenting ideas either to peers or to a room full of people with an hdmi adapter to projector. All in all, did not regret this purchase.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Fast!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
So excited about my new laptop! It’s easy to use, lightweight and looks great, too!
I would recommend this to a friend
Pros mentioned:
Tablet mode
Rated 5 out of 5 stars
Good investment
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A cousin of mine purchased a Microsoft Surface before I got mine. One day I needed a laptop to use and she let me use hers. I really liked it. It was a perfect size for me and I really Liked that it was touch screen. Also, I thought the screen which can b unattached was super cool. I purchased my own Microsoft Surface laptop and I absolutely love it.
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Great computer with everything I need for school!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This computer is a nice upgrade from surface pro laptops without losing what made the pro laptops great. It has the specs and battery life to handle practically anything. It feels a lot more like a 'real' laptop (with an actual hinge instead of the back flap) with all the options of a powerful tablet. I do hate that the computer DOES NOT come with a surface pen and must be bought apart...
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Roger,
Sounds like the Surface Book 2 has been the perfect fit! We're glad you're loving the two-in-one capability that your device has to offer. The battery life is certainly a powerful addition, helping you power through all your day-to-day tasks. Thank you for leaving your honest feedback of your new device. Welcome to the Surface family, we're happy to have you!
Kind regards,
Jessica Surface Customer Care
Pros mentioned:
Speed, Tablet mode
Rated 5 out of 5 stars
Love it!
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best computer/tablet combo on the market! Fast and does everything we need it to!
I would recommend this to a friend
Rated 4 out of 5 stars
One of the Best Laptop Period
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you have about $2000 to spare. Don't even look for anything else other than the surface book. There are already a lot of reviews for this device, so I will not say more but as a user, this is a very cool laptop to own and just blows away my MacBook.
Also, Microsoft has really upped their game in the past few years and now their design is actually envious. The first day I walked into the office with this new device, this device got compliments from everyone around me.
Just buy this if you have a lot of money to spare.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for the kudos! We're so happy to hear that you've been enjoying your Surface Book 2.