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Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ Display - Intel Core i5 / 8GB / 256GB iGPU - Silver-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 480 reviews

96%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 19 reviews

Pros

Cons

Customer ratings & reviews

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  • Rating: 5 out of 5 stars

    Great Laptop for Students

    Posted
    MarkHanh

    My previous laptop is a 5 year old 15.6" Core i5 Dell that works great still, but I wanted to downgrade from a 15.6" screen since I use a secondary display anyways when doing work. All of the YouTubers said to stay away from the Core i5 version, but I settled on it due to the price factor (including the current Student Deals offer). My previous Dell had a Core i5 and it handled all of my applications including Photoshop just fine. I would have enjoyed having the Core i7 with the DGPU (dedicated graphics processing unit), but I realized that I do not game anymore anyways due to going to school and working full time. This convertible is much faster than my previous laptop, and Intel Core processors use multithreading, so it is "virtually" a quad core (pun intended). You'd be a fool or on a very tight budget to get a 1080p resolution display or lower. My older Dell has a 720p screen which makes reading online course materials or ebooks very challenging. What I enjoy being able to do is detach the screen, put it in reverse, and connect the Insignia USB-C adapter I have to to my display and USB mouse/keyboard. This brings the display closer to me on my desk, and there is no eye straining since texts and images have high clarity due to the high DPI. Over the past several years I have spent a pretty penny on digital comics, so undocking the display to in its entirety to read from Comixology is a joy. The 3:2 aspect ratio is perfect for reading these whether in single page portrait mode or dual page landscape mode. Also works well for ebooks. The bezels make it great for holding compared to say the small bezels of the XPS line. I just need a matte finish screen protector! The last thing is storage. At first I wanted the 512GB model, but I could not justify the extra grand. This cost difference is due to it only being offered with the i7 and DGPU performance base. I looked at how much space I used on my old Dell over the past 5 years, so in reality 256GB is fine for me. It's the future anyhow! My media is on the cloud. I can even just buy a large SD card (there is even a MicroSD adapter on Amazon that sits flush with the chassis). Cons • The PC ran hot for the fist hour (I checked the task manager and it was Windows Update Manager running in the background -- has not been an issue since Day 1) • Touch pad takes getting used to • Does not come with Surface Pen (will buy in the future if my use cases change) • The backlit keyboard is useless since the silver/grey colored keys have barely any contrast to the off white LED's used (save the 0.00001% battery and your display will light up your keyboard) • Pulling the tablet off requires a bit of effort Attachments: Images Blurred to protect copy written materials of Marvel

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mark,

      Thanks for letting us know how you're loving your new Surface Book 2. We can tell that a lot of effort and thought went into writing this review, and we're glad you did! It's great to hear that you love using this powerful machine for videos, and have found ample options to support your storage needs. We are always striving to improve our devices to cater to our customers needs, so we appreciate you letting us know about your experience!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Fair while it lasted, should have listened to wife

    Posted
    HoosierMountieHoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was upgrading from a surface pro 4 because it was frankly slow and unreliable and I grew to despise the hybrid tablet and magnetically attached keyboard because it was just a hassle to use. In doing my research my wife helped and noted that Consumer Reports as a whole lifted their recommendations from the ENTIRE Microsoft Surface Line due to lack of reliability issues and number of returns/repairs within a year of purchase... I made it 19 days. If I weren't Best Buy Elite I would have been hosed as I didn't get GeekSquad protection! Compare the price of this device's spec'ed screen resolution, processor, and memory vs what you would get with the spectre x360 or yoga 920 and you can see you're getting shafted. I listened to the floor salesman that sold me on the surface having the most unadulterated windows experience. Let me tell you most manufacturers have caught on how much their bloatware irritates consumers and its minimal these days on the other flagships. So given that, the surface book 2's performance was okay... Day 19 when switching the tablet from being docked in reverse for tablet view mode to standard laptop view mode it goes into an endless loop of trying to recognize the tablet as being docked. I could not use the mouse nor keyboard. Oddly the only button that worked on my keyboard was the physical button that allowed undocking by releasing the magnetic hold on the tablet. If you read the reddit forums this is a recurrent issue for surface books. Be honest with yourself when deciding what you want. If you want to use something in pure tablet mode you want something smaller like one of the samsung galaxies or an ipad. So undocking a monitor from the tablet/keyboard base is not a good selling point because are you really going to hold up a 13" monitor for hours at a time? Go with one of the other flagships on a stable hinge where if you really want to do some serious work in tablet mode you can just fold the entire base back. Having the computing power of your tablet reduced by undocking it seems ridiculous in this day and age. Stay away from the surface book hype, it's not worth it. And thank goodness I am Best Buy Elite because I would have been infuriated if I couldn't have returned this brick.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to provide your honest feedback on your Surface experience. We've shared and escalated this with our team so we can prevent these situations in the future, and apologize for the trouble this caused.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Potentially the best hybrid on the market

    Posted
    RaulY
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My wife was in need of both a fairly robust laptop and a mid-range but larger screen tablet. After a lot of research this became the clear choice for her. It has more than enough laptop power she needs and can serve the light tablet duty as well. My history with Microsoft hardware goes back to their 1987 Mouse 2.0 (the original Dove bar) and they have always had excellent hardware, though sometimes drivers can be problematic. Their Sidewinder Pro is still one of the best joysticks I've ever owned. And their keyboards help save my wrists. The Surface Book is no exception. She only needed the i5 version, but it is still insanely fast and with the SSD, completely quiet. It has the sharpest and richest display I've seen on a laptop or tablet with such high resolution/pixel density that I actually back down the display resolution a bit to match my wife's preference. The keyboard is what you would expect from one of the top keyboard makers and while it has style, functionality is still first order. Weight and balance are good, which is important for a convertible. Battery life is phenomenal. In laptop mode, it will easily make it through a day with plenty to spare. Tablet mode has a shorter life, since most of the batteries are in the keyboard, still gave a solid 6-8 hours before auto-shutdown. And that brings us to the one reason this got 4 stars instead of 5 and the biggest quirk of the unit. When the tablet battery drops below 15%, the tablet will not unlatch from the keyboard and if you drain the tablet completely you will find yourself facing a *very* slow recharge. As in overnight charging before you can even get a power up. The solution seems to be the obvious, "Don't do that," of not letting the battery run down that far. That 's not very satisfactory in my opinion, though in their defense they do note that tablet mode is intended for lighter use and not an all day affair. Plus I do have a reputation for pushing hardware to its limit. What I'm doing is setting the power management to be 17 or 20 % to sleep when on battery to avoid the problem, though that too is a bit problematic on the Surface Book. If MS addresses this, then this is easily a 5-star tablet and the best in the field. Even so, I would still highly recommend this to anyone needing a fairly high powered, top quality laptop.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop

    Posted
    IloveVideoGames
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Surface Book 2 is a great laptop with a great solid premium feel. It looks and feels modern, but not gaudy like laptops by HP or Dell sometimes can be. I think it captures that "feel-good" feeling that Apple has been able to capture so well with it's devices. But beyond look and feel, the rest of the laptop delivers the premium feel as well. The hardware is solid, with keyboard that feels great to type on, and nothing feels flimsy. Pop the screen off from the keyboard base, and you have a top-of-the-line tablet that feels light for its size, but still feels like it has substance. Windows handles the attaching/detaching of the screen very well. Though the actual physical removing and reattaching the screen I've found to be a little awkward. The pegs on the keyboard that the screen attaches to are magnetic, so when trying to put the screen back on, the magnets are pulling together while you're trying to line the thing up. Then when detaching the magnets loosely hold the screen in place and I'm just afraid of pulling too hard. My only other grips are minor. I was a little underwhelmed with the i5 performance. So much so I'm returning the i5 model and upgrading to the the i7 model. This may just be a matter of expectations. It still performs very well. I also wish the screen had maybe a USB port of some sort. That would add a little bit of versatility to it while using the screen as a tablet by itself (pro tip: the charger can be plugged into the tablet/screen where it connects to the dock, to charge the tablet/screen independent of the keyboard base). Battery life is great. I was able to get 6 hours of use importing and editing photos in Lightroom. Farcry from the alleged 17 hours, which is probably measured on light web browsing and document editing, but I don't doubt you can easily get a full day on a single charge. It seems from 100% - 80% the laptop discharges both batteries. At 80% the tablet/screen battery stops discharging and it uses just the keyboard battery, until that's down to 50%, then it starts using both batteries again. I haven't noticed if there is another point at which it stops using the tablet battery. I imagine this discharging pattern is to maximize battery health, and also favoring the tablet battery so you have as much charge as possible if it's disconnected. I don't know if the way it discharges the batteries can be changed.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing such an exceptionally in depth review of the Surface Book 2 with the community! We're delighted to hear you're loving your experience so far. We pride ourselves on providing our customers with this high quality, and powerful device. It's great to hear we've hit the mark! We're glad you're excited about the strong battery performance, as well as the ability to run some of your favorite programs. We appreciate you providing us with your honest feedback, as we are always looking for innovative ways to impress customers like you!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Great but, several very disappointing issues

    Posted
    Cinicinnatiuser

    So, I have had this about 10 months now. It is a fantastic laptop from a performance aspect and is functionally exactly what I need. It can handle anything I throw at it. However, over time I have noticed two issues that have led me to downgrade my overall rating, which would be 5 stars without these issues. The first and most important is the battery life. Right now I am typing this on the book which I disconnected from power supply at about 8.30 a.m. It is around 11 a.m. and the battery which was fully charged is at 19% for the laptop and 18% for the tablet. I have been shopping online. Using Chrome and the display is turned up fairly bright, but that's still not enough to justify this level of battery drain. And, I know it is not acceptable because when I first got the laptop this did not happen. It started happening around the 6 month mark. While I understand that all batteries degrade over time, this laptop has had the best care, it is not exposed to extreme environments or misuse, and yet the battery appears to be failing very early. I am pretty unhappy. The other issue which is more of an annoyance is the issue that others have experienced (google it: surface book wake from sleep). The laptop often refuses to "wake" by any normal method. I have to either push the start button down 7-8 times, or restart completely, or hit the "detach" button". One of the three methods will work but it's inconsistent as to which works at any given occurrence. The first few times it happened I was convinced I had a dead PC, but once I got through it, it's more of an annoyance than anything, especially if I need to access the laptop quickly. Aside from these issues, and the fact that I feel Microsoft should have offered a screen with a matte or at least less glare, I am happy with the laptop. I will probably contact Microsoft here in the next week or two due to the battery issue or go into a store, before my 1 year (shamefully short) warranty runs out.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for letting us know how your experience with your Surface Book 2 is going. We're sorry to hear you have been experiencing some difficulties. We have contacted our specialized support team, and alerted them about the issues you're having. We highly encourage you to reach out for support by following this link: aka.ms/SurfaceCare-us. Use your unique reference ID number, 1809255690113 to file a ticket.

      We hope to hear from you soon!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Beautiful & Amazing

    Posted
    KK13
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought the MS Surface Book 2 (13.5", i5-8GB-256GB version) about 2 weeks ago, online for $1499 and received a $100 BB GC. So far it has lived up to its standards and all the talks/ vibes. I am a faculty and bought it for my daily use at work and home mostly for writing, few calculations, running light programs etc. Simply put, I LOVE IT! PROS: (1) It's quiet, looks beautiful and unique, does its jobs very well. (2) Doesn't heat up like other laptops (3) Exceptional battery life - I actually got 15h straight while working on WORD/ PPT and Pic/ Video files. I haven't watched any movies on it yet, and have no intention to play games on it (not a gamer, sorry). (4) It comes with nearly 4K resolution and crispy sound system. (5) The best part is the keyboard - oh, it's such a joy! CONS: (1) It's little heavy (~3.4 lb.) compared to others, but I don't mind. Wish they had redesigned the hinge to make it less beefy and trimmed some meat out of it - not a big issue, though. (2) Wish it came with the Thunderbolt port instead of USB-C. (3) No Pen this time (my wife has the Surface Book 1 that included the pen), obviously I'm little bummed and jealous.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Wow! This is such a detailed review, and we really appreciate you taking the time to write this out. We're so happy that you've been enjoying your device, and we have made sure to share your feedback with our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Former MacBook Pro user

    Posted
    Lovemylake
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    With my new Surface, I have all the features of a MacPro I had been accustomed to with my MacBook PRO (2012) (PLUS MORE!) I am still getting acquainted with the differences, but so far, it has been a smooth transition. I was concerned going from an I7 to an I5 would be a mistake. Perhaps too soon to know. The Solid State and Using Google across all my devices, offers the various ports I am seeking, and has a detachable touch screen (which I rarely use). My old Mac had given so much heat it from the base, it became uncomfortable to hold on the lap. the weight o of the Surface, however, puts the unit a bit off balance, A slightly smaller keyboard was another adjustment but the lighter weight is another plus. The lighted keyboard turns on when needed, saves battery when not in use. I am so happy with this machine! So much more convenient to bring to conferences. I added a protective plastic cover, which added weight, but ensures added safety. A strong machine, many features I have not yet put to use. I wanted a magnetic power connect, audio port and enough ports, including the USB (2) ports was a must have for external back ups. This machine is as close to a MAC (without being a Mac) and meets my needs. I am not a gamer. I've had this machine for about a month and do not miss my 6 year old MacBook Pro,

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Bought for wife, she loves it

    Posted
    NateDoggF
    • My Best Buy® Elite Plus MemberElite Plus Member

    My wife has gone through about 4 laptops over the past few years and I overruled her and picked this one out online for her. She wanted to try it out in store but I knew how she used her laptops and the problems she kept having (broken keys from kids, power cords being bent) could be solved by this one. The least expensive one is fine for most people. If you don't play games, don't worry about the more $$ models with the discrete GPU. The flaw in the higher end models is that the battery can still be depleted while plugged in due to the GPU being used. A model without a GPU won't have that issue. Most people that would love this won't know the difference between processor speed and storage speed. This laptop felt extremely fast for my wife who was coming from a large traditional HD to flash for the first time. The downside is she will have to put a lot on an external HD for long term storage. As far as benchmarks, this laptop's i5 has about as much single core performance as my 2014 macbook pro with an i7 (but half the multicore). The key difference is this laptop's processor uses about 1/5th the power. For the bulk of users, my wife included, they won't notice the difference between 2 cores and 4, but will notice flash storage and long battery life.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing how your wife is enjoying her new Surface Book 2. We're delighted that this powerhouse of a machine has been a great fit for her so far. We appreciate you taking the time to share some great insights with the community regarding different uses of power and speed. In regards to storage, we have some great tips for different ways to expand your Surface storage externally. If you're interested, check them out here: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options.

      Kind regards,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Versatile and Powerful

    Posted
    Emily

    This machine is beautiful and stands out without you even showing off its detach feature. Yet, it is professional and not overly flashy. The display is sharp and responsive, and the keyboard is incredibly comfortable to use. The value of this machine lies mainly in the screen and how flexible it is in terms of how you can use it. If I am in a rapid lecture, I have the Book in "laptop mode" for rapid typing. When I'm at home, I change it to studio mode to handwrite my notes and diagram out concepts. I do not use it much solely as a tablet because I need more battery life than it can offer me solely as a tablet. However, it converts to a tablet effortlessly without interrupting your work at all. You will want the surface pen if you are using this device for more than things like word processing, Excel, etc. It is unparalleled. The pen has a year warranty through Microsoft, so do not let its price deter you. I use my Book for vet school, and it has quickly become my reliable companion through the droves of material. It is an incredible machine for students. However, you must take care of it, as it is not easily serviced given how unique it is, and the fact it is a closed unit; usually, Microsoft will have to handle repairs. An accidental damage protection plan is almost a necessity. I went with Microsoft Complete. Take care of this device, and it will serve you very well!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Let us be the first to say how incredibly outstanding this detailed review is! We can tell you put in a lot of time and effort to share your experience with the community, and we're so glad you did! The Surface Book 2 is an excellent choice for students, as it is extremely versatile for the many different tasks you take on during your day. From lectures, to assignments, to leisure time, the Surface book 2 is the perfect tool for both work and play. We're delighted to hear you're loving your device in combination with the Surface Pen. This accessory is perfect for note-taking, as well as completing more creative assignments and tasks. Find out how to make the most out of the Surface Pen with Windows Ink here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.

      We hope you continue to discover all there is to love about the Surface Book 2! Thanks for sharing your fantastic feedback with the community!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Excellent Laptop/Tablet

    Posted
    Kyle
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I did a TON of research when looking for a new laptop. I narrowed it down to the Surface line, and ended up deciding between the Surface Laptop and the Surface Book 2. The Surface laptop looked great and was really thin and I almost got it for that reason, but I liked the idea of being able to transform the Book into a tablet if needed. I have another laptop for editing/music making so I personally didn't need anything over the top or really powerful. This was purely an extra laptop for business/personal use. I went with the 13 inch i5 256GB version and it has been great so far! I wanted something smaller and more portable, so that;s why I went with this version. If you are looking for one for editing/gaming I would recommend going with the i7 1TB. Only problem is, it starts to get a bit expensive. But if you have the money and you find the Surface Book 2 appealing, then go for it! From what I read, the hinge is much better on the Book 2 vs the 1st Gen Book, and so far that seems to be the case. I have had this for about 5 weeks now, and have not run into any major problems. So overall, you just have to decide what is perfect for you, but the Book 2 is certainly a great choice!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Kyle,

      We're so glad that you took the time to research the Surface line, and that you've been loving your Surface Book 2! It sounds like the Book was the perfect fit for your needs, and we appreciate you having taken the time to leave a review!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Two duds in a row.

    Posted
    deisenhour1
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have a lot of computers 19 to be exact. I LOVE the surface book but am now returning my second as the quality control on this unit is awful or I just have terrible luck. It is light, It has good speed for basic computing, the speakers sound good. But the touch screen has failed on two units in a row. I follow all windows instructions and guess what. The first screen was getting phantom strikes every 1-3 seconds making the pc impossible to use without turning off the touch screen. The second worked for two days and now the entire right side of the screen does not recognize it is being touched. Love the design but for 1200-1300 I expect a product that has been properly tested. Call me picky.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear that you have been having some unusual issues with the touch screen. We would like to help make it right by providing you with specialized care from our support team. We highly encourage you to reach out via this link: aka.ms/SurfaceCare-us. Be sure to refer to your unique reference number: 1807116500055.

      We're happy to help get your device running the way it should, we apologize for any inconvenience.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Close to Perfect

    Posted
    JM51
    • My Best Buy® MemberMember

    I am a HUGE Microsoft fan and have a Surface Pro 3 & 4. I was looking forward to the release of the Surface Book 2 so I could upgrade to it. Buying one on the day it was released I am happy to say it is as great as I hoped. There is ONE small glitch that Microsoft should have corrected. On my Pro Tablets I was able to add a Micro Disc to add disc space. It tucked away neatly in the back of the tablet out of sight. On the Book it has a full size SDXC Card Reader. When you insert the card in it stick out about a half of an inch. I liked having the card so I could use it to save music or pictures and save the Hard Drive for apps. With the card sticking out I worry about bumping it and breaking it. I wish they would have designed it so it would go all the way in and sit flush against the body of the device. If not for this I love the device and see myself enjoying it for a very long time!!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello there,

      Thank you for leaving a review on the Surface Book 2! We're glad to hear that you've been a fan of the Surface line for some time, and are even happier to hear that you're enjoying your Surface Book 2 so far.

      As far as the SDXC reader, this is really great input for us to hear, and we've passed it along to them to keep in mind. Thank you again, and we hope you enjoy your new device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Love the product but its pricy

    Posted
    Browny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I am in the medical field so this review is not for the people who are looking for technical wordings. I have been loyal to microsoft/windows since my first desktop. I was soo excited when I heard about the surface laptop and surface book releases. This is by far my favorite laptops. I love the feature that the display can be detached and used as a tablet. One full charging stays for atleast 14-16hrs straight for me when I am doing regular browsing or reading PDFs. Windows version is user friendly. And there are a lot of features that makes reading ebooks or PDFs lot more fun. Overall, its a bit heavier than lenovo yoga or HP spectre but the display which can be used as tablet is light and I carry it during my rounds. I have been using it for over 10 months now and I didnt have any technical issues or crashes or battery problems. But I think its priced about 200-250 dollars above the lenovo and HP laptops.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for providing the community with some excellent feedback! We can tell you put a lot of effort into writing this, and we appreciate you taking the time to share your experience. We're thrilled to know the Surface Book 2 has been an excellent fit for you in all your endeavors. The top-notch battery life on this device is certainly remarkable, helping you achieve more on a single charge. We're glad you noticed!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 2 out of 5 stars

    Very Dissapointed

    Posted
    Piranha
    • My Best Buy® Elite MemberElite Member

    I purchased this over Christmas as an Anniversary gift for my wife. I was very excited in the beginning. Then, every day the fan starts to be very loud, even when the computer is closed and nobody is working on it. I just open an Internet page and suddenly the fan starts and it runs for at least 2 hours in a row. Also, the touch pad buttons are so loud and feel so cheap by the noise they are making. For this price I would have expected some delicate buttons but it feels like my $200 laptop I bought for my kid. Time to exchange it has passed. My wife wanted an Apple laptop but Best Buy people told me this one is more performant. It might be from specifications perspective, but it sounds and feels cheap. The other thing is that the laptop was supposed to come with a pen, but there was no pen. The manager gave me an HP pen instead. I should have listened and bought an Apple product like my wife wanted and not listen to others there. I learned my lesson.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We regret to hear that the Surface Book 2 wasn't a good fit for you. We appreciate your honesty in leaving this review, and we've forwarded it to our team for future consideration.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Microsoft has got it right

    Posted
    JMR51
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am a huge fan of Microsoft Surface products. I started with the RT, then Pro 3 and Pro 4. The Surface Book was always on my wish list so when the Book 2 came out I bought it on the first day available and am not disappointed and can say I LOVE this device. I have only one negative I found, and I even passed it on to Microsoft. The slot for the reader card is not what I would have designed. When the card is in it sticks out about a half an inch. You run a risk of bumping and possibly braking it. The Pro 3 and 4 both had the Micro SD card hidden in the back and out of site, the Book really should have used the same concept. Other than that it is fast, the display is amazing, Videos look as clear and sharp as any HD TV I've ever seen. I would recommend it to anyone who wants a light fast Tablet/Laptop!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi,

      thanks for the review! We're so glad to hear that you've been a part of the Surface family for so long! We appreciate you taking the time to directly forward us some feedback. We've shared your review with our team and hope you continue to love the Surface Book 2!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Tablet/Ultrabook

    Posted
    CraigT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I've used a Surface Book before and was familiar. Setup was easier that an iphone or cable company router. I like that the touchscreen works while attached to the keyboard too. Appears to much faster then the AMD based 17" "desktop replacement" I purchase 2 years ago. Display and camera are amazing. The only this I'm not so happy about is the lack of a network jack and display port. It uses USB C or 3.0 so I had to but a hub.It also has a card slot and a couple of full size USB 3.0 ports. So far no issues using it to perform same tasks that I performed with my older computer. Last but not least, very light and thin and the battery lasts much much longer that my previous I'm talking 3-4 hours of normal computing time.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Craig,

      Thanks for calling out some of your favorite features of Surface Book 2. We're thrilled to hear you're loving your experience so far! We're proud to offer our customers this powerfully versatile machine with quality rave-worthy features. It's great to know we've hit the mark! We hope you continue to discover all there is to love with Surface Book 2.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 2 out of 5 stars

    A little misleading

    Posted
    Makoskys

    "blazing NVIDIA graphics" this is a lie, this model does NOT use NVIDIA graphics it uses INTEL, this would only be worth the price point if it was actually using a good graphics card, I wish I returned this laptop sooner in exchange for the upgraded graphics card, but it is already too late and the trade in value of this 1500 dollar laptop is a measly 400 dollars even though I only had it for a little over 2 months, how weak and disappointing. However I generally think for average usage it is a decent laptop with great battery life, I enjoy all the bells and whistles like the touch screen and detachable keyboard Plus I was initially excited for this laptop altogether in the beginning, but the overall price for a graphics card that weak is embarrassingly unjustifiable.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Terrible Experience

    Posted
    jenszoohouse
    • My Best Buy® Elite MemberElite Member

    After purchasing, it took several hours to update software. However, it would not update to the latest version of Windows 10 (Creators edition). After trying numerous times, I contacted tech support to find out I was number 96 in line for help. Still could not get Windows to install latest updates, but each time, fragments of the install were downloaded and kept reducing hard drive space. I have spent all day trying to setup this surface book. Considering this is one of Microsoft's premium laptops, it's unacceptable that it can't install Microsoft software, not to mention having nonexistent tech support. Too bad, because the hardware appears to be very nice. This has been one of the worst PC experiences I have had. Guess I will have to spend more of my time resetting and returning this. Might have to start looking at Apple products.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're so sorry to hear that you've had this experience with your Surface Book 2. We have escalated this with our team, and would love to get in touch with you, more in-depth about your experience. If you'd like, please contact us at SurfaceCustomerCare@microsoft.com, and we can continue this conversation.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    so far so good and i'm happy

    Posted
    firstsurface
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    this is my first laptop purchase in over 13 years. i've been fortunate enough to have one that lasted me a very long time, but i figured it's time that i need to upgrade. i considered the usual - dells, hps, toshibas for the PC and macbooks (Air and Pro) for Mac (I've been using a Mac for the last 10 years for work) - and i decided to go with the new kid on the block instead. what sold me was the built quality and also the absolutely ease of syncing with the office365. it's only been three months, but i'm very happy with the purchase. the built quality (man, the keyboard is awesome, especially compared to my macbook pro, and is almost as good as thinkpad x1's keyboards) is amazing, the speed and stability of the product is unassailable.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for choosing the Surface Book 2! We're glad that you are loving your new device. We strive to bring quality and ease of use features to all our customers, so we're glad we hit the mark! We know switching operating systems can be a big change. Just know we are always here to help! Check out these tips and tricks we have for switching from Mac to Microsoft Surface: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      Best,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    skipping cursor

    Posted
    Angie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was so excited about this surface book as they have always been my favorite. The book was absolutely stunning. I bought it for school so that I didnt have to sit at my desktop writing papers all day every other day isolated from my family. In the midst of drafting a 10 page paper the cursor would skip and type over my previously written text. I reset, calibrated, then ultimately has to return. I am in a post grad program and typeover and cursor skipping can NOT be overlooked when doing papers and weekly discussions, no matter how beautiful the display and aestethic. I would love to get it another try but not at the expense of my degree.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Angie,

      We're sorry to hear you're experiencing some unusual issues with your Surface Book 2. If you still have your device, we would like to extend some specialized care to get your device up and running. We have notified our specialized support team on your situation, and we think they have some great ways to help you out. Please reach out to them and file a ticket here: aka.ms/SurfaceCare-us and use your unique reference ID number: 1809201750110.

      We hope to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft