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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ Display - Intel Core i7 / 16GB / 1TB dGPU - Platinum-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 27 reviews

85%
would recommend to a friend

Expert rating

Rating 4.2 out of 5 stars with 17 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 27 Reviews
  • Rating: 3 out of 5 stars

    Excellent Laptop with flaws

    Posted
    OfficeHomeUse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the Surface Book 2 with the i7 chip, 16MB of ram and a TB hard drive. It is great laptop – great battery life, screen, etc. However, it does have flaws that Microsoft should fix: 1) It’s a painful experience to get a live person at Customer service (this is a premium price product and should have premium customer service), 2) Starting the laptop as a tablet requires the entry of the BitLocker key (not very practical unless you have access to another pc). Microsoft is aware of this issue and are working on an update to fix but have no expectation as to when it will be available - Microsoft suggested I disable BitLocker (not an acceptable solution for me), 3) Only 1 choice of screen resolution is available (3000x2000). Generally, this isn't an issue unless you are using multiple screens (formatting between screens gets messed up) or are using certain software that adjusts poorly to using the recommended screen scaling (200%). Most screen resolutions provide multiple options for this very reason - if Microsoft provides an unusual screen resolution (3000x2000) they should at least provide multiple options (ie 1500x1000) to avoid scaling issues with various programs 4) A premium laptop should include Thunderbolt and not just USB Cs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent laptop computer

    Posted
    nebhurr8
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My old laptop Windows (Windows 7) personal computer (PC) from 2010 ran out of memory recently, so I started looking at new laptops with a lot of memory and great reviews to replace it. After vetting all the top choices, it came down to a Apple MacBook vs. a Microsoft Surface Book 2. I wound up choosing the later because it was a Windows PC (open source code system with Windows 10) and because I read so many great reviews on the Surface Book laptop computers. Overall, I have had my Surface Book 2 laptop for 3 weeks now and I love it. It is the best laptop computer I have ever owned. It is lightning fast since it is a solid state hard drive and has plenty of memory since I got the top memory option one with 1 terabyte of dGPU. Moreover, the convertibility between laptop and tablet modes and the Nvidia video card allows me to use it as a tablet computer to watch movies while working out at the gym. In summary, it is a top quality laptop computer with excellent versatility and highest amounts of memory. I highly recommend it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate you taking some time out of your day to leave a review on your Surface Book 2! It sounds like you've been a big fan of the device so far, and we've actually shared your review with our team for a read.

      Thanks for being part of the Surface family; we hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Defective

    Posted
    Jimi
    • My Best Buy® Elite MemberElite Member

    I really love this little powerhouse laptop. Except - I can't turn it on appox 3/4 time. The power button is defective and I've done all the corrections stuff microsoft "shares" Spent hours on the phone with MS - they dialed into my machine for couple hours and nothing!! Buyer beware ... all those 5 star ratings are likely the hired writers who pay for someones verification and then write a truly unbelievable review. Company has a powerful platform... if only the basics worked properly. Really ... can't turn it on... HP's are clunkier...but hugely reliable.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're sorry to hear you have been experiencing some unusual difficulties with your Surface Book 2. We would like to assure you we greatly care about hearing our customers genuine experiences, and we would like to reach out a helping hand. We have gone ahead and let our specialized care team know about your experience, and they are prepared to assist you with your device. To accept this specialized care, please file a ticket here: aka.ms/SurfaceCare-us. Be sure to use the unique reference number we have created specifically for you: 1811273300155.

      We are eager to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Research the could-be's

    Posted
    Tifa
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought my very expensive sb2 back in May. As a graphic design student, I was told to pick between an iPad and Mac book or this. I thought I would save money by getting this, I mean... The reviews were all good. What I wish I had done was read the complaints page. So far my sb2 freezes on me at random, the display settings are irritating, and the detachable tablet kept me from being able to do school work for 3 days when I detached it and flipped the screen and then it wouldn't recognize the keyboard to unattach. Absolute worst investment EVER!!!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear that you have been experiencing some unusual difficulties with your Surface Book 2. We certainly expect more from our devices, and we would like you to know we're here to help. We have reached out to our specialized care team, and they are aware of the issues you are experiencing. We highly encourage you to reach out to them and take advantage of this specialized care by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference ID number: 1810017340117.

      We hope to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    best laptop handsdown

    Posted
    Ruchit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    the versatility of this laptop is what lead me to its purchase. i can use it as a laptop/pad/a book depending on the need. haven't really used the pen yet but I'm sure I will once I warm up to all of its functionality. love the folks at best buy greenfield for assisting with this purchase and answering all my questions as I am non too tech savvy my self. the price was excellent and when you open a best buy credit card the extra 10% off helps with big purchases such as these.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your excitement about Surface Book 2 with the community. We're thrilled our friends at Best Buy helped you to find the device that's right for you. We hope you continue to love all the powerful versatility Surface Book 2 has to offer.

      Kindly,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Fast, Powerful Laptop

    Posted
    David4Him
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Microsoft Surface Book 2 is a powerful, fast laptop that I can use for hours as the battery has plenty of power for all kinds of uses. It is lightweight, yet powerful to process the most demanding of jobs, like video editing or having many applications open. I am very thankful that I decided to buy this laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi David,

      We're thankful that you joined the Surface family as well! The Surface Book 2 was a great choice we think. Thanks for taking the time to leave the wonderful review and we hope you continue to enjoy your new device well into the future.

      Cheers,
      Jonny
      Surface Customer Care
      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Great computer!

    Posted
    Niko
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love that a lot of processing power and storage can be found in this versatile laptop. The touch screen and detachable keyboard are also great features. My wife has the surface pro and I like how the screen on this lap top is self supported vs having a kickstand like the surface pro

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Niko,

      Thanks for the great feedback. We're glad you found the perfect fit in the Surface family, we're happy to have you! We try to offer our customers several design options to fit their style. We're thrilled you found yours!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Microsoft Surface Book 2

    Posted
    jfitz139
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Just what I was looking for, powerful computer when I need to do work but also a tablet when reading newspapers/books when travelling. Flexible of laptop, tablet, and/or viewing screen was primary reason I selected Surface Book 2 and so far it hasn't disappointed.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear the Surface Book 2 has been the perfect fit for all your needs! The Surface Book 2 is a powerfully built versatile machine that can help you accomplish all your tasks. Thanks for sharing your great experience with the community!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Best "Lap Top" ever

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Boots up extremely fast, comfortable in the hand, and can use it as a tablet or laptop. A little more money than many other brands with similar capabilities, but much more durable and comfortable to use.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mike,

      Thanks for the stellar review! One of the special qualities about Surface Book 2 is that its great for work and games. Give the PixelSense Display an opportunity to shine by playing one of your favorite PC compatible games.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop/Tablet

    Posted
    Chris300zx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am enjoying the Surface Book 2 thus far. As someone who works in IT, and has to carry laptops and tablets with me 24/7, I find the form factor perfect. The long battery life is also wonderful.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Chris,

      Thanks for the great shout-out! It sounds like the Surface Book 2 is a great fit for carrying around at work! The many different modes of this device makes it the ultimate all-in-one device! We're glad you love it.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Extremely fast

    Posted
    Jimet
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this thing. It is so fast. A little heavier than i thought it would be but thats totally worth it. I havent used it in tablet mode yet and it doesnt come with a pen but i have recently ordered one

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great for travel

    Posted
    idrivethebru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Wife wanted something lighter for business travel than her 15" Lenovo laptop. this works great and like the detachable screen

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery life not what claimed to be

    Posted
    A123B456
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    While I like the design of the laptop, the battery does not last any where near the 16 hours claimed. We have two of them and they both have the same issue.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear that the battery on your devices hasn't been lasting quite as long as it should. It sounds like your device could use some optimization in your battery settings. Check out are easy tips and tricks to make your Surface Book 2 battery last longer: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      These simple tricks should help get the most out of your Surface Book 2 battery!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    LOVE LOVE LOVE

    Posted
    LambertBros
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I LOVE this computer. It is fast, lightweight and easy to turn into a tablet. I also love the pen accessory. Worth every penny.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Computer

    Posted
    Atiq
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought it for my work and it is a fabulous computer though expensive. So far no complaints and works like a charm.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Best iteration so far

    Posted
    Jimet
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am a Microsoft person and this is a really good system. It's the top of the lone model so it's very quick.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not worth the money

    Posted
    Molly
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Could not separate the two sides without losing power when first purchased. Best Buy made it right.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Molly,

      Thanks for taking the time to let us know about your recent experience with Surface Book 2. We're sorry to hear you encountered some difficulties with your device. We are passionate about helping out customers love their devices, and we would love to hear more from you and see if we can offer some assistance. We have alerted our specialized care team, and they are ready to listen, and assist you. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference number we have created on your behalf: 1812206990186.

      We hope to hear from you soon.

      Kindly,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop/Tablet

    Posted
    Pacfro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is perfect for school and it has enough power for gaming with the keyboard attached

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop for students

    Posted
    Lori
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this laptop for grad school. I use it daily and it's great for homework as well as personal use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great 2 in 1

    Posted
    Sparrow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Easy set up. Great flexibility from tablet to laptop mode.

    I would recommend this to a friend