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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 13.5" Touch-Screen PixelSense™ Display - Intel Core i7 / 16GB / 1TB dGPU - Silver-Front_Standard

Customer rating

Rating 4.3 out of 5 stars with 14 reviews

  • 10%
86%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 20 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-14 of 14 Reviews
  • Rating: 3 out of 5 stars

    Excellent Laptop with flaws

    Posted
    OfficeHomeUse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I purchased the Surface Book 2 with the i7 chip, 16MB of ram and a TB hard drive. It is great laptop – great battery life, screen, etc. However, it does have flaws that Microsoft should fix: 1) It’s a painful experience to get a live person at Customer service (this is a premium price product and should have premium customer service), 2) Starting the laptop as a tablet requires the entry of the BitLocker key (not very practical unless you have access to another pc). Microsoft is aware of this issue and are working on an update to fix but have no expectation as to when it will be available - Microsoft suggested I disable BitLocker (not an acceptable solution for me), 3) Only 1 choice of screen resolution is available (3000x2000). Generally, this isn't an issue unless you are using multiple screens (formatting between screens gets messed up) or are using certain software that adjusts poorly to using the recommended screen scaling (200%). Most screen resolutions provide multiple options for this very reason - if Microsoft provides an unusual screen resolution (3000x2000) they should at least provide multiple options (ie 1500x1000) to avoid scaling issues with various programs 4) A premium laptop should include Thunderbolt and not just USB Cs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent laptop computer

    Posted
    nebhurr8
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My old laptop Windows (Windows 7) personal computer (PC) from 2010 ran out of memory recently, so I started looking at new laptops with a lot of memory and great reviews to replace it. After vetting all the top choices, it came down to a Apple MacBook vs. a Microsoft Surface Book 2. I wound up choosing the later because it was a Windows PC (open source code system with Windows 10) and because I read so many great reviews on the Surface Book laptop computers. Overall, I have had my Surface Book 2 laptop for 3 weeks now and I love it. It is the best laptop computer I have ever owned. It is lightning fast since it is a solid state hard drive and has plenty of memory since I got the top memory option one with 1 terabyte of dGPU. Moreover, the convertibility between laptop and tablet modes and the Nvidia video card allows me to use it as a tablet computer to watch movies while working out at the gym. In summary, it is a top quality laptop computer with excellent versatility and highest amounts of memory. I highly recommend it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We appreciate you taking some time out of your day to leave a review on your Surface Book 2! It sounds like you've been a big fan of the device so far, and we've actually shared your review with our team for a read.

      Thanks for being part of the Surface family; we hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Research the could-be's

    Posted
    Tifa
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought my very expensive sb2 back in May. As a graphic design student, I was told to pick between an iPad and Mac book or this. I thought I would save money by getting this, I mean... The reviews were all good. What I wish I had done was read the complaints page. So far my sb2 freezes on me at random, the display settings are irritating, and the detachable tablet kept me from being able to do school work for 3 days when I detached it and flipped the screen and then it wouldn't recognize the keyboard to unattach. Absolute worst investment EVER!!!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear that you have been experiencing some unusual difficulties with your Surface Book 2. We certainly expect more from our devices, and we would like you to know we're here to help. We have reached out to our specialized care team, and they are aware of the issues you are experiencing. We highly encourage you to reach out to them and take advantage of this specialized care by filing a ticket here: aka.ms/SurfaceCare-us. Please be sure to use your unique reference ID number: 1810017340117.

      We hope to hear from you soon.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Microsoft Surface Book 2

    Posted
    jfitz139
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Just what I was looking for, powerful computer when I need to do work but also a tablet when reading newspapers/books when travelling. Flexible of laptop, tablet, and/or viewing screen was primary reason I selected Surface Book 2 and so far it hasn't disappointed.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear the Surface Book 2 has been the perfect fit for all your needs! The Surface Book 2 is a powerfully built versatile machine that can help you accomplish all your tasks. Thanks for sharing your great experience with the community!

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Great computer!

    Posted
    Niko
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love that a lot of processing power and storage can be found in this versatile laptop. The touch screen and detachable keyboard are also great features. My wife has the surface pro and I like how the screen on this lap top is self supported vs having a kickstand like the surface pro

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Niko,

      Thanks for the great feedback. We're glad you found the perfect fit in the Surface family, we're happy to have you! We try to offer our customers several design options to fit their style. We're thrilled you found yours!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop/Tablet

    Posted
    Chris300zx
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I am enjoying the Surface Book 2 thus far. As someone who works in IT, and has to carry laptops and tablets with me 24/7, I find the form factor perfect. The long battery life is also wonderful.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Chris,

      Thanks for the great shout-out! It sounds like the Surface Book 2 is a great fit for carrying around at work! The many different modes of this device makes it the ultimate all-in-one device! We're glad you love it.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Extremely fast

    Posted
    Jimet
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love this thing. It is so fast. A little heavier than i thought it would be but thats totally worth it. I havent used it in tablet mode yet and it doesnt come with a pen but i have recently ordered one

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Battery life not what claimed to be

    Posted
    A123B456
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    While I like the design of the laptop, the battery does not last any where near the 16 hours claimed. We have two of them and they both have the same issue.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear that the battery on your devices hasn't been lasting quite as long as it should. It sounds like your device could use some optimization in your battery settings. Check out are easy tips and tricks to make your Surface Book 2 battery last longer: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power.

      These simple tricks should help get the most out of your Surface Book 2 battery!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great laptop for students

    Posted
    Lori
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this laptop for grad school. I use it daily and it's great for homework as well as personal use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop tablet combo

    Posted
    Lacy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This laptop has amazing features and specs great GPU & memory to handle video editing.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    good computer but bulky and heavy

    Posted
    Ginny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This computer is a little heavy and a bulky for a middle school student.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good product.

    Posted
    Phil
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It seems like a good material although I thought it would be more powerful.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome device

    Posted
    Chuck
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This device can run programs ranging from general productivity to high end games

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great laptop

    Posted
    rp123
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great form factor, good keyboard, great laptop and a nice tablet

    I would recommend this to a friend