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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 278 reviews

92%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-20 of 38 Reviews mentioning:
design
  • Rating: 5 out of 5 stars

    Very fast, sleek design, long battery life

    Posted
    Rabbit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The i7 processor is extremely efficient for projects. The design is great and the battery is very long for projects on the go

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Too wobbly still

    Posted
    Lifegurad
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Powerful, light, fashionable and packs in amazing features but when attached, the tablet/screen is way too wobbly to write with pen

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to reach out! We always love getting honest feedback from the community about their Surface devices. We'd like to hear more about your experience with the screen of your Surface Book 2 so that we can improve on our products in the future. Please feel free to reach out to our support team here: https://aka.ms/AA4rbq6, with any additional feedback you'd like to provide.

      We hope to hear from you soon!

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Super powerful laptop

    Posted
    Phyllis
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Super fast, solid performance, classy thin lightweight design, easy to set up and use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very good computer.

    Posted
    Elina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It has everything my daughter wanted for her design school.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good

    Posted
    JPJR6869
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Surface Book 2 works great with no problems the style looks nice and I get a lot complaments on it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Lightweight, cute my daughter loves it.

    Posted
    Christmas1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was a gift for my daughter and she absolutely loves it!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great but overpriced

    Posted
    Grudgeworthy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The surface book 2 is a great laptop. Sleek design impressive screen and very accurate touchscreen I do not believe it should be so expensive though considering it's only a 1060 and 16gb

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great super thin

    Posted
    Jules
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great looking and fast laptop. Easy to use and great graphics

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The best laptop for a photgrapher

    Posted
    Celtic1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This was on my must have list for my creative design work and photography. Fast processing and the resolution quality is outstanding.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    looks good, great features

    Posted
    kitsu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The screen is beautiful!! The color and crispness is amazing! I've got "night mode" synced with the clock to automatically reduce the amount of blue light from the screen! The keyboard is wonderful to type on and typing feels smooth. The trackpad and touchscreen are both great quality! Flipping to tablet mode is easy! Having (and using) a 15 inch tablet is an absolute blast! And extremely light for it's size! When it's time to charge up, docking the tablet is super easy and having the magnetic charger is handy! Overall, the design and quality is excellent and worth the price.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for sharing your excitement about Surface Book 2 with the community! We're delighted you're loving the incredibly impressive display as well as quality versatile design. Welcome to the Surface family! We hope you continue to discover all there is to love with Surface Book 2.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Awesome laptop, Awesome notepad!

    Posted
    Tecky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Everything about the Microsoft Surface Book 2 impresses me. Easy to use, fast, powerful, versatile, sleek, and fun.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it

    Posted
    Hailey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The laptop is extremely fast and user friendly, every download or action I do is done faster on this pc than any other laptop I have used and any accommodation or personalization I want to modify I can quickly do through settings. Its design and detachable screen feature is clean and convenient.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    powerful but sleek

    Posted
    KimfromBelgium
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Loving my new computer / tablet combo!! so versatile and super powerful

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love It!

    Posted
    JohnL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very, very pleased with this beautiful computer. We bought the pen (of course) and the wheel ... couldn't be happier.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi John,

      Thanks for letting us know how you're loving your new Surface Book 2! We're thrilled to hear you're personalizing your experience with the Surface Pen. This tool makes working on-the-go easier than ever. Taking notes with this paperless design is certainly a huge plus. Check out all Windows Ink has to offer here: https://support.microsoft.com/en-us/help/17207/windows-10-use-windows-ink.

      Welcome to the Surface Family!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Wow what a laptop

    Posted
    Jeff
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Wow Great laptop powerful sleek lots of features. !

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Nice Surface Book 2

    Posted
    JPJR6869
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Microsoft Surface Book 2 looks nice works great the style is nice if you use it as a tablet it's very light. The games look good on it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    exactly what I was looking for

    Posted
    Eric
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Aside from the awesome customer service I received, I also walked away with a great product. With the help of the store's associates, I was able to narrow down my laptop search based on my needs and uses. Choosing to go back to PC after having a Mac was a decision well made, I love the Surface Book 2!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Eric,

      We're thrilled to hear you're loving your new Surface Book 2, and that you're experience with our partners at Best Buy was sublime! We know switching systems can be challenging, and we're honored you decided to give Surface a try. Feel free to check out this helpful link on switching systems: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface. We're excited to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Beautiful all-around 2-in-1

    Posted
    Tina
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I mainly use my Surface Book for video conferencing, presentations, animation, design and leisure (movies, social media, etc.). The battery life is amazing, it's incredibly user friendly/intuitive and customization is excellent. I also travel a lot and it's on the heavier side but it doesn't bother me too much.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Tina,

      Thanks for providing us with some insight on your experience with the Surface Book 2. We're excited to hear that you love using your device for both work and play, this is exactly what it was designed for! We aim to provide high quality that lasts through your whole day, easily transforming from laptop to tablet. This device certainly does it all! We're thrilled to know that your experience has been remarkable.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Overall great laptop

    Posted
    LalaAndMe
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Very light, sleek, and very fast! Love it! Worth the price so far!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It is not as fast as it describes.

    Posted
    Happy2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This notebook is quite slick. It is not too heavy but it is for sure not light either. We paid around $2500 for this notebook. But, it is not as fast as it says.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're glad you decided to reach out. To assist with the speed of your Surface Book 2, we recommend checking out this link here: https://aka.ms/AA4rbqi.

      We sincerely hope this helps.

      Kindly,

      Heather
      Surface Customer Care Microsoft