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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 300 reviews

92%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

Page 2, showing21-39 of 39 Reviews mentioning:
design
  • Rating: 3 out of 5 stars

    It is not as fast as it describes.

    Posted
    Happy2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This notebook is quite slick. It is not too heavy but it is for sure not light either. We paid around $2500 for this notebook. But, it is not as fast as it says.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're glad you decided to reach out. To assist with the speed of your Surface Book 2, we recommend checking out this link here: https://aka.ms/AA4rbqi.

      We sincerely hope this helps.

      Kindly,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best laptop for the money

    Posted
    Edgelimited13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    If you prefer windows but are tired of alot of the issues that arise, invest in a Microsoft surface. You'll still have the occasional hiccup but things run way smoother, it looks and feels great and the tablet screen is great. My only gripe is the battery is quick to drain when in tablet mods but its understandably due to the size of the screen. When docked with the keyboard base it gets great battery life.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Beautiful and Powerful

    Posted
    Gmoney
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have been considering upgrading to this model from a Surface Pro 4 for sometime. Eventually, due to video editing needs, I decided to take the plunge. This machine has exceeded any needs I have had. I'm even able to game on it which was an unexpected Plus.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    The ultimate laptop

    Posted
    Alolkoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    As a freelance artist and 3D designer the Surface Book 2 gives me the freedom I was looking for to get myself unchained from the office. Not only is it powerful enough to run all of my graphic design software including memory draining 3D packages but it is so ergonomically diverse that I can use it in any situation. I would like to see more support for the surface pen which can be glitchy but still very useable. I thought I would miss my old Wacom tablet but the surface pen's shortcomings are made up by the portability of not having to plug in an extra peripheral.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Sounds like the Surface Book 2 was designed with you in mind. We loved reading your review! Thanks for taking the time to express how the Surface Book 2 has taken your creativity to new places. We'll be sure to share your feedback with our team.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Expensive, but a beautiful machine!!

    Posted
    Frank
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This machine has the quality and performance for which you are paying for. I would recommend this device to anyone who is looking for a Notebook type of machine. All of the Microsoft Surface products I have used (a Surface Pro and now this Surface Book 2) have worked extremely well. The Surface family of machines are truly hardware and software integrated based products.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Frank,

      Wow! Thank you for the kind words about your Surface Book 2 experience! We've shared your review with our team, and are glad to have you as part of the Surface family. We hope you continue to enjoy your new Surface Book 2!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Beast

    Posted
    Go18Go
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This thing is fast, smooth and looks great too. Love the detachable screen/tablet mode. Have not experienced any of the issues of others users reporting battery issues or power supply issues. Zero complaints, I don't even feel bad about the 2500 bones. now that im using it

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Do not Purchase Surface

    Posted
    Layhan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Untrained and Unexperienced Microsoft Technicians. The Surface devices have hardware issues do not waste your money, Here is what happen to my three months old surface straight black circle dots appear everywhere on display (LCD). Microsoft could not identify the issue and offered a certified device, my thoughts were if you can't identify the problem on this device and why would I choose a certified one, So I asked the Microsoft technician what hardware components did Microsoft replaced on the certified Surfaces. The technician replied SSD, Looks brand new, no scratches and fresh IOS. Now I do not think those replacement items or components would fix the display (LCD).

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to reach out and let us know about your recent experience with Surface Book 2. We'd like to take a moment to reach out and let you know that we greatly care about your Surface experience. We'd like to offer you some specialized care to help you love all this great device has to offer. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1901167680199.

      We are eager to hear from you soon.

      Kindly,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Laptop/tablet combo is superb !

    Posted
    Moose
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This product is superb ! Because of the ability to separate the screen from the keyboard, yet maintain full functionality, I can easily switch between laptop mode and tablet mode. Because of that it has made things more simple. I now only use two devices (this device and a smartphone) rather than three (laptop, tablet, smartphone). Super fast, boots up quick, great design.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled to hear that the Surface Book 2 has helped simplify your day-to-day tasks! The versatility of this powerful machine certainly makes for an extremely efficient experience. Thanks for sharing your positive thoughts with the community!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Expensive but worth the purchase

    Posted
    Hp12
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased i7 15 inch 256 SSD version and all I can say is wow! If you are concerned with the storage there are plenty of options to extend the SSD space that is more cost efficient than buying a 512 GB or 1TB version. I bought this for the advanced Graphics card to help with design work with Adobe creative cloud products. This is a powerful machine that really can do it all. I have no complaints at this time.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful product

    Posted
    Misstrial1908
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I have had a surface in some for or another for years and always disliked the kickstand. Well this does everything that I want and more. Beautiful product, I get compliments on it constantly. Very user friendly, wonderful screen, fast, just a great machine. The only negative is that, with the cost of this product, a surface pen should have been included.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're glad you've found the perfect fit in the Surface Book 2! We're glad that this is the best fit for your needs and that you're enjoying the machine and power of the device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Almost perfect

    Posted
    Horizontech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I upgraded from a SurfaceBook 1 and it's what I'm used to, a great laptop all around. Smooth with great looks and beautiful screen. Battery is great when used as laptop and a lil disappointing in tablet form. If I could change one thing I'd ask for a much larger harddrive. After installing my usual apps and Gears Of War 4 I've got only 45 gbs left. It's not so bad if you utilize a portable ssd.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for being a loyal Surface fan! We're delighted you're loving the stylish design, as well as powerful performance. If you're ever looking for more storage, check out these great tips for utilizing external storage with your Surface Book 2: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Stunning!

    Posted
    Legion
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this as my go to travel productivity/mini gaming on the go laptop. I wanted a slim factor with a dedicated GPU. I wanted to do some art projects and a super multimedia machine that I can take anywhere. I have a dedicated gaming machine and a gaming laptop which is VERY large. But, I wanted to slim down and only game when I was flying or staying over in a quick Motel or just something that will be upgrade proof for a few years. This checked all my boxes and I can also throw in a mini slim ssd for 256g more very easily. I have enjoyed it since I purchased it and I got the pen and docking stating also which if you need it I would get for better productivity. You wont regret purchasing this baby.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hey there,

      Wow, thanks for your fantastic review of Surface Book 2! We're thrilled to hear your new Surface has been helping you easily play your favorite games while traveling, and that you were able to add some extra external storage to fit your needs. We always love hearing how the community is enjoying our devices, and we're glad to have you apart of the Surface family!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Surpassed my expectations!

    Posted
    jerel132
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I am a bit of a nerd and have had many high end tablets and laptops. The Surface Book 2 is among top in my list of best, high performing tablet/notebooks. I was impressed how fast this laptop works with programs and the display is stunning. I do like the iPad Pro display a little more but this is darn close to it in color gamut and picture quality. I really loved using the Surface Dial with various apps, and even used it for scrolling more than I used the mouse wheel. It's that fluid and good. Microsoft, I must admit, is starting to reach even surpass the level of specifications of the MacBook Pros and this becomes a Tablet as well! It's not cheap, but well worth the money and it's a gorgeous notebook/tablet.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the incredible review! We’re thrilled that you are enjoying your Surface Book 2, as well as Surface Dial. If you would like to know all the apps that Surface Dial can work with, check out this link here: https://www.microsoft.com/en-us/store/collections/AppsforSurfaceDial?rtc=1. We hope you continue to have fun with your Surface devices and that together they help you achieve all your goals.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Big Investment

    Posted
    Jumpmaster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I replaced my 9 years old laptop with Microsoft Surface Book 2. It is very powerful and sleek. I use my laptop for school. It is easy to shift between multiple screens. In the other hand, I think it is a little overpriced. One can get a laptop that performs same and pay less. Also, after a month of use, the lid is not closing even. I

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for giving us some valuable feedback, we appreciate your honesty to help us improve the Surface experience. We're glad that your Surface Book 2 has been great for school. It's portable 2-in-1 design makes it perfect for being on-the-go on campus. We're sorry you seem to be experiencing some issues with the keyboard attachment closing with your device. We have some handy tricks we think will help you get your device in tip-top shape! Check them out here: https://support.microsoft.com/en-us/help/4023472/surface-troubleshoot-your-surface-book.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    The laptop I've been waiting for!

    Posted
    AbercromBro
    • My Best Buy® Elite Plus Member

    I purchased the 15" Surface Book 2 on release day and have been using it for a week now. It's been a while since I've enjoyed using a laptop this much. I work full time and I'm a part time student. I do an extensive amount of writing and light work in Adobe Creative Suite. I require a laptop that's comfortable, portable, powerful, and dependable. The Surface Book 2 checks all of the boxes for me and then some- it's powerful, screen is beautiful, and the ergonomics are phenomenal. I've used a variety of laptops over the last two years. They were all nice in different ways, but each forced me to make a tradeoff. For instance, ThinkPads have nice keyboards, but typically have dim/low resolution screens. The 15" Dell XPS has a beautiful 4K screen but its keyboard had tiny keys with minimal travel. Battery life on the XPS was also challenging and the vents on the bottom were easily blocked when using on my lap. The latest 15" MacBook Pro is nice, and I was willing to deal with the dongle issues, but the keyboard had even less travel than the XPS and it just wasn't comfortable to use for long periods of time. At one point I even tried the original 13" Surface Book (i5 8 GB RAM 256 GB SSD w/ dGPU). I wanted so badly to like it, but the 13" screen just wasn't enough to make it my daily driver. It also seemed a bit anemic power-wise and would get hot easily resulting in lots of noisy fan action. The 15" screen on the Surface Book 2 is bright and beautiful. I prefer the 3:2 aspect ratio to laptops with widescreen displays. It's perfect for working on multiple windows simultaneously. It's reminiscent of the way laptop screens used to be before everyone switched to widescreen in the early-to-mid-2000s. The extra screen real estate of the 15" screen is worth the money. I was worried it would be too bulky or unwieldy, but it'sn't. The keyboard is impeccable, and the glass trackpad is probably the best you'll find on a Windows laptop. I've been a fan of Microsoft's ergonomics dating back to the Windows 95 era when Microsoft introduced the IntelliMouse and Natural Keyboard. No vent holes on the bottom of the keyboard base make it incredibly "lapable" and the screen wobble has been reduced from the previous generation. My only criticism is that coil whine is apparent on occasion, particularly when setting performance to "best." It can be reduced by setting to "recommended." Also, would have also been nice of Microsoft included the Surface Pen and/or started the base configuration at 512 GB SSD. But neither of these are deal breakers for me.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to leave such a thorough review on your Surface Book 2 experience! We are so glad you were able to give such detailed insight to the Surface Book 2, which we're sure will help those who are considering the device! Thanks for being part of the Surface family, and we hope you continue to enjoy your device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Awesome!

    Posted
    Mickey
    • My Best Buy® Member

    I was very skeptical about this laptop. I did a lot of research and comparisons. I have owned many laptops over the years. I have to say this is the most versatile and well made laptop I have ever had. It's super smooth and very quick. I love the tablet mode. It's easy to sit back, drink some coffee and surf the web. Yes it's expensive but it's worth every penny. I highly recommend this laptop.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mickey,

      Thanks for the great shout-out! We're thrilled to hear you're loving your Surface experience so far. The powerful versatility of Surface Book 2 makes accomplishing your day-to-day tasks a breeze. We appreciate you sharing your great experience with the community.

      Kindly,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Garage full of great sound

    Posted
    Rockon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Wanted real stereo separation and responsive bass for my garage. I didn't want the typical portable Bluetooth all in one speaker box. I also looked at modern day Boom Box's, and they were just wrong and I didn't want disco lights either. So I looked until I found this small LG Speaker bar and Subwoofer, The size was perfect for a new dedicated shelve. I didn't really get to check it out in store because they had it locked from Bluetooth connectivity. I went ahead and purchased it and took it home. RESULTS- Stupid easy to connect Bluetooth. NOTE- each speaker is Bluetooth and requires a dedicated power cord outlet. The Primary (left) speaker has an display to show functions like volume, sound modes, sub, treble, bass etc.. , controlled by a wireless remote that allows me to skip a song while using Pandora from my phone (or use the phone for same) By this system having SEPERATE L/R speakers I am able to put some space between them. I found that by laying them down, it gave me the stereo separation I was wanting. All that said, I am really impressed with the overall sound. The L/R speakers have good crisp/clean mids and highs, and do not sound compressed. The SUB fills the garage with the bass I was wanting. It wont make your ears bleed or feel the bass pounding in your chest. It just sounds good! But it is plenty loud enough to hear in the driveway. This replaced my old Marantz full sized receiver and Paradigm bookshelf speakers. Well worth the 299.00 sale price. I will be purchasing another for the living room and utilize the added features this system has for A/V use and connectivity not detailed in this review.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    ALMOST the perfect convertible laptop.

    Posted
    Mark66

    If I could I would give this laptop 4 1/2 stars. It is as close as I have ever come to finding the perfect laptop. First let me get it's problems out of the way. Cons: 1. The biggest and most glaring problem with this laptop is the power supply. It isn't powerful enough to fully power the laptop when doing intensive processing. This means that even when you have the laptop plugged in the batteries will discharge when you are gaming using the GTX 1060. you can probably game for around 4 or 5 hours before the laptop goes into power saving mode and you have to stop. I personally never game for that long so it'sn't really a problem for me but could be for others. 2. The screen resolution. The screen resolution is an oddball nearly 4K resolution of 3240X2160. Most games cant be played at this high of a resolution and there are never any lower resolutions that you can choose that will run without letterboxing. As a workaround you can install the Intel graphics driver from their web site. This will allow you to set up custom resolutions. Create two resolutions, 1624X1080 (1/2 resolution) and 2432X1620 (3/4 resolution) in the Intel driver and they will become available in most games even when using the GTX 1060. 3. The keyboard backlight. It is actually harder to see the keys with it on. I never use it. 4. Storage space. 256GB is too small for a laptop of this price. I added a 256GB Samsung U3 microSDXC card and use the BaseQI adapter for Surfacebook 2 so that it fits in the SD card slot without sticking out. This card has been plenty fast enough for applications and gaming but adds another $100 in cost. Now for the Pros: 1. The screen is beautiful with great color and viewing angles. It is easily as good as my old Macbook Pro retina. 2. The keyboard is wonderful to type on with a great feel and travel. 3. The trackpad feels and works great. While it could be bigger it works every bit as good as the trackpad on my Mac did. 4. The design and quality of construction is excellent. This laptop oozes quality. The fit and finish are every bit as good as my old MacBook Pro. 5. The optional peripherals are outstanding. The Surface Dial and Pen are very well made and work flawlessly. 6. A built in Xbox radio. This means that you can pair an Xbox controller without using the huge wireless dongle and you get full functionality (headset support). This is a small thing but I LOVE this feature. 7. Tablet mode is great. Detaching the screen and using it like a tablet is seamless and works wonderfully. A 15 inch tablet is super cool. Having a large, fully functioning, Windows 10 tablet is something that you have to try to believe. Also the tablet is very light for it's size. 8. A built in Nvidia GTX 1060. This laptop can really play games well. It has played everything that I have thrown at it. This is only available when the screen is attached to the keyboard as the 1060 is in the keyboard. See the cons above for the reasons that this isn't a perfect gaming machine. 9. Magnetic charger. This is nice because if someone trips over your cord it just pops out of the laptop instead of making your laptop go flying. 10. Battery life. I can fun pretty much all day doing normal productivity tasks. 11. Windows 10. I have not seriously used Windows in many years. I always had it installed on my gaming desktop and it's on my work computer but I used MacOS for daily personal use. Windows has come a long way and I'm very impressed with it's functionality and flexibility. I have been using this laptop for about a month now and I'm constantly impressed by it. Coming from a 2016 MacBook Pro I feel that I have definitely gained more than I have lost. If you can live with it's few cons buy this laptop. You won't be disappointed!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mark,

      Thanks for your extensive review, we appreciate customer feedback. We're pleased to hear your Surface Book is helping you achieve more!

      To address your battery concerns, we think this link might help you troubleshoot: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power

      Also, for your gaming, you can totally project your view to a TV or a projector, if applicable. This can help you save time from the workaround you discovered.

      Whenever you need to troubleshoot an issue or, want some personalized assistance, this link for Surface products has everything you need: https://support.microsoft.com/en-us/products/surface-devices

      Thanks for being a member of the Microsoft family!

      Sincerely,
      Jo
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Too Buggy.. not what i expected for the price.

    Posted
    TOMT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this laptop 3 months ago. Looking for a lightweight laptop to work and game. Wanted a touchscreen (for work/ presentation use) and a 1060 for gaming. Sold my Alienware r3 OLED which I had for 6 months. The Good... Looks great. For such a slim package... 1060 / tablet mode / screen / power / battery this laptop looked like a winner. After about 1 month, the bugs began. When gaming, battery depletes when charging. The screen would not detach sometimes. Then the laptop would freeze here and there. Then the 1060 would not be found sometimes. I found a lot of work arounds online and after many hours of trial and error... and learning the hard reset. . can get the laptop issues mostly resolved. Read many posts online and it seems like a software glitch on the updates. But why is a 2.5K computer having all of these issues. . and the updates are not getting these known issues resolved. I hate having to everyday... treat this thing gingerly. . hoping its not going to get buggy... and then spend 15 minutes resetting it. Not acceptable for a flagship product. I've Lenovo Carbon (1 year) and XPS 15 for 1 year (no problems) and Alienware 13 (no problems) and now this. I wish I can return this thing... going to a Microsoft tech in a couple of days and see what they can do, Very disappointed in Microsoft on having a product with so many unresolved issues.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Tom,

      Thanks for letting us know what has been going on with your new Surface Book 2. We're sorry to hear that you have been having issues. Please know we're here to assist you to get your device up and running the way it should be. From what you are explaining, it sounds like the difficulty you're having detaching the screen could be related to the battery depleting. It is best to make sure that all connectors on your device are properly cleaned, to ensure best use. Please see proper care instructions for cleaning, and troubleshooting detaching issues here: https://support.microsoft.com/en-us/help/4023472/surface-troubleshoot-your-surface-book.

      As for the slow speed you seem to be experiencing, before gaming, make sure that the specs of the game match up to the specs of the Surface Book 2, including the processor, RAM and storage capacity. This may help your experience. If you find your device is still running slower than normal, we have some handy tools to optimize your Surface experience here: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower.

      We're sorry for any inconvenience, and we hope this information will help you get your device running in tip-top shape! If for any reason you should still experience further issues, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/. They will be more than happy to get your device running optimally for you!

      Thank you so much for giving Surface Book 2 a try, we're always striving to make improvements, so your feedback is much appreciated.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft