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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 278 reviews

would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews



Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
operating system
  • Rating: 4 out of 5 stars

    Very nice laptop. Lots of nice features, but

    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great product as normal it required an OS update. Now please note I'm not lacking IT knowledge or experience having 35+ years supporting IT. Eight of those was an Window Engineer. Its just frustrating when you have a new laptop that requires this immidate OS update and you encounter the windows error that requires a register hack. Ok, thats a problem to me. New laptop, new os and Microsoft requires a registry hack to fix there software issue. Very poor product support and user experience. This hack is not for a novelist. I'm only recommending this product because of the great leadership at Best Buy. Best Buy took great care of Microsoft's issue and resolved it quickly. Thank you Best Buy! Microsoft should do a better job with there OS's and take customer support lessons from you (Best Buy)! Thank you again Best Buy - Awesome Job!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Exploring new options

    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like all of my Apple devices that I have and am still happy with most of them. After researching the Microsoft Surface at Best Buy and online, I decided to take the plunge and try the Surface Book 2 out. For me the main upside is the touch screen on a laptop computer. Apple's touch bar is far less user friendly than a touch screen for sure, I love my iPad Pro and wish Apple made a Touch Screen laptop. I was concerned about being able to navigate the Windows program since I am all in with IOS, but have been surprised that it is not as hard as it used to be. I did not grow up with computers nor have I used them extensively for a job, so the difficulties of adaptation to operating systems is very real for me. The Surface Book 2 is very fast and smooth in its operation, So far I like it a lot. The 15" screen is wonderful! I like the drawing features that are available for my husband to use as well. I look forward to seeing the cartoons he creates on it.

    I would recommend this to a friend

    • Brand response



      Thanks for taking the time out of your day to leave a review! We do appreciate your feedback on insight of the Surface Book 2 from what you've been using, and are glad that you are liking the 15" screen, the power, and ability to draw on the device!


      Surface Customer Care Microsoft