Main Content

Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 278 reviews

92%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

Page 1, showing1-11 of 11 Reviews mentioning:
price
  • Rating: 2 out of 5 stars

    Poor frame rate

    Posted
    Nick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Screen quality is poor considering how much it cost

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Nick,

      Thanks for reaching out. We're sorry to hear you're not quite impressed with Surface Book 2. We take pride in sharing 15” PixelSense™ Display 3240 x 2160 (260 PPI) 1600:1 contrast ratio with our customers, making for excellent display quality. We would love to hear more about your experience and see how we may be of assistance. To accept the specialized care we have set up for you, please begin by filing a ticket here: aka.ms/SurfaceCare-us.

      Be sure to use the unique reference number we have created on your behalf here: 1901233360207.

      We hope to hear from you soon.

      Best,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 3 out of 5 stars

    great performance, limited keyboard

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    overall great product (not that amazing considering the price I paid 2500) one thing I found limited is the keyboard. does not have number pad and could have more shortcut buttons like calculator, etc. have had it for a couple months so far so good.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Alex,

      Thanks for providing us with your honest feedback. We appreciate you taking the time to let us know how you like using your Surface Book 2. This device was designed to be portable, as well as powerful. We're sorry you would have preferred a 10-key in the design, and we will be sure to send your thoughts up to our team.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great laptop

    Posted
    DANE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is very nice. Quality display and the speed and memory is sufficient for my work application. Only down side is the price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great windows platform

    Posted
    NathanW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great laptop and tablet. Originally I was going to purchase a MacBook and ipad for school but seen that this machine could handle and even outperform both of those. Price may seem high and rightfully so but one of those situations you get what you pay for. Only let down is battery life I can't get to the estimated time even with all power saving setting enabled.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Laptop for Students

    Posted
    Tommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great, if not the best, 2-in-1 laptops on the market. Has a graphics card, enough storage (plus more from onedrive), great battery life and practical surface pen. Only drawback is the price which I get is steep. Luckily, I was able to purchase this laptop during a promotion.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Tommy,

      Thanks for shouting out some of your favorite features! We appreciate the kind words. The Surface Book 2 is a uniquely powerful two-in-one device that helps you accomplish more with its impressive battery life, and stunning graphics. We're so glad to hear you're utilizing all of the features the Surface Book 2 has to offer!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Too many flaws for such an expensive notebook

    Posted
    alltheusernamesaretaken
    • My Best Buy® MemberMember

    The Surface Book 2 is great in theory, but poorly done in execution. There are way too many compromises and flaws for what is supposed to be a premium notebook: * Terrible port selection: No HDMI or DisplayPort output, despite plenty of room, no Thunderbolt 3, headphone port is in an awkward position when the tablet is connected to the base (top right of the tablet, right where the Windows "close" button is) * Charger cable blocks the only USB-C port when it's attached * Nvidia drivers won't install without a workaround * Charger can't keep up with the graphics card and you lose about 10% battery charge per hour while gaming, even when plugged in * No stylus pen included, nowhere to stash the pen so it's easy to lose ($99 to buy a new one) * The fn key is also the fn-lock key, and it's very easy to accidentally toggle the fn-lock. This is a huge PITA if you want to keep the function keys f1-f12, because a stray finger or using the fn-key for paging up and down (for example) would toggle the function keys into function mode again. Also, the light mysteriously goes off when the keyboard backlight goes off, so you can't really ever tell if the fn lock is actually on with any reliability. @@@@@ Very uneven keyboard backlighting, to the degree that it looks like some of the letters are just plain broken * Very loud fan noise when 1060 graphics card is in use Basically, if all you want to do with this is sketch things, it should work fine. But that's not worth $2500 in my opinion; just get an iPad or one of the cheaper Surfaces. This is supposed to be the laptop that combines the pen-and-touch functionality of the other Surfaces with premium performance. It fails to do so, compromising too much along the process. I will be returning this laptop soon and probably opting for a Razer Blade 14" (if you want better performance for $1000 less) or maybe a LG Gram or Samsung Notebook 9 (similar performance minus the dedicated graphics, much lighter and much more affordable. @@@@@@@ Would not recommend the Surface Book 2 unless you just want a very big drawing tablet with an excellent screen. It's not worth the price otherwise.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're sorry to hear that you were let down with the Surface Book 2. We have passed your review along to our team for a read and their consideration in the future, and are here are SurfaceCustomerCare@microsoft.com if we can be of any further assistance.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Macs are so much better

    Posted
    Suzie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sorely disappointed. Have been a mac user for 15 years and until I bought this ~ the top of the line PC ~ I didnt realize how incredible macs are. I feel like I am in the stone age with this machine. It was so expensive and I totally wasted my money on it. Never again

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Suzie,

      Thanks for taking the time to reach out. We're sorry to hear you're not completely satisfied with your recent purchase of Surface Book 2. We would love to hear more details about your experience and offer assistance to help you get to know all the great features Surface Book 2 has to offer. If you're interested, please accept this specialized care by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1901225110204.

      We hope to hear from you soon!

      Kindly,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 5 out of 5 stars

    Wonderful product

    Posted
    Misstrial1908
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had a surface in some for or another for years and always disliked the kickstand. Well this does everything that I want and more. Beautiful product, I get compliments on it constantly. Very user friendly, wonderful screen, fast, just a great machine. The only negative is that, with the cost of this product, a surface pen should have been included.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're glad you've found the perfect fit in the Surface Book 2! We're glad that this is the best fit for your needs and that you're enjoying the machine and power of the device.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Amazing Laptop

    Posted
    bokehman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Seriously, this is one amazing laptop. Very slim, fast and quiet. I love how you can configure the screen for use as a laptop or notepad. As a photographer and videographer I love how I can use the Microsoft pen to do my post processing with photoshop and lightroom. It is seriously a game changer. I wish the laptop came with the pen. This is a very expensive laptop and it is a bummer that the pen is an extra purchase. Also, I'm still working on optimizing photoshop to process 42 megapixel images. It lags every so often, but it is rare. So far I'm impressed!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing... but the price

    Posted
    AaronMG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This laptop is amazing. I tested it out for a few weeks and I loved it. The functionality of it and being able to detach the screen from the body, is great! This is so thin, light and powerful! While it's connected to the body, you have access to its Nvidia GTX 1060 video card, which you can game with ease. Or if you need to do a lot of video editing or just graphic intense stuff, this guy is great. The only downside of this laptop is the price. For all the functionality, speed, power you get, it's almost worth it. But in the end, I just couldn't justify the price with what I had. Maybe if the Surface Book 3 has enough upgrades, more speed, more power, then maybe I'd go in... but with other brands coming out with newer chipsets, better screens, faster drives... there are other options for better prices.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Aaron,

      Thanks for the thoughtful review. We are just as excited about the inclusion of the Nvidia GTX 1060 as you are. It opens up a lot of possibilities previously out of reach for a device with a 2-in-1 body. We will be sure to pass your feedback along to our team.

      All the best,
      Amanda
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    ALMOST the perfect convertible laptop.

    Posted
    Mark66

    If I could I would give this laptop 4 1/2 stars. It is as close as I have ever come to finding the perfect laptop. First let me get it's problems out of the way. Cons: 1. The biggest and most glaring problem with this laptop is the power supply. It isn't powerful enough to fully power the laptop when doing intensive processing. This means that even when you have the laptop plugged in the batteries will discharge when you are gaming using the GTX 1060. you can probably game for around 4 or 5 hours before the laptop goes into power saving mode and you have to stop. I personally never game for that long so it'sn't really a problem for me but could be for others. 2. The screen resolution. The screen resolution is an oddball nearly 4K resolution of 3240X2160. Most games cant be played at this high of a resolution and there are never any lower resolutions that you can choose that will run without letterboxing. As a workaround you can install the Intel graphics driver from their web site. This will allow you to set up custom resolutions. Create two resolutions, 1624X1080 (1/2 resolution) and 2432X1620 (3/4 resolution) in the Intel driver and they will become available in most games even when using the GTX 1060. 3. The keyboard backlight. It is actually harder to see the keys with it on. I never use it. 4. Storage space. 256GB is too small for a laptop of this price. I added a 256GB Samsung U3 microSDXC card and use the BaseQI adapter for Surfacebook 2 so that it fits in the SD card slot without sticking out. This card has been plenty fast enough for applications and gaming but adds another $100 in cost. Now for the Pros: 1. The screen is beautiful with great color and viewing angles. It is easily as good as my old Macbook Pro retina. 2. The keyboard is wonderful to type on with a great feel and travel. 3. The trackpad feels and works great. While it could be bigger it works every bit as good as the trackpad on my Mac did. 4. The design and quality of construction is excellent. This laptop oozes quality. The fit and finish are every bit as good as my old MacBook Pro. 5. The optional peripherals are outstanding. The Surface Dial and Pen are very well made and work flawlessly. 6. A built in Xbox radio. This means that you can pair an Xbox controller without using the huge wireless dongle and you get full functionality (headset support). This is a small thing but I LOVE this feature. 7. Tablet mode is great. Detaching the screen and using it like a tablet is seamless and works wonderfully. A 15 inch tablet is super cool. Having a large, fully functioning, Windows 10 tablet is something that you have to try to believe. Also the tablet is very light for it's size. 8. A built in Nvidia GTX 1060. This laptop can really play games well. It has played everything that I have thrown at it. This is only available when the screen is attached to the keyboard as the 1060 is in the keyboard. See the cons above for the reasons that this isn't a perfect gaming machine. 9. Magnetic charger. This is nice because if someone trips over your cord it just pops out of the laptop instead of making your laptop go flying. 10. Battery life. I can fun pretty much all day doing normal productivity tasks. 11. Windows 10. I have not seriously used Windows in many years. I always had it installed on my gaming desktop and it's on my work computer but I used MacOS for daily personal use. Windows has come a long way and I'm very impressed with it's functionality and flexibility. I have been using this laptop for about a month now and I'm constantly impressed by it. Coming from a 2016 MacBook Pro I feel that I have definitely gained more than I have lost. If you can live with it's few cons buy this laptop. You won't be disappointed!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mark,

      Thanks for your extensive review, we appreciate customer feedback. We're pleased to hear your Surface Book is helping you achieve more!

      To address your battery concerns, we think this link might help you troubleshoot: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power

      Also, for your gaming, you can totally project your view to a TV or a projector, if applicable. This can help you save time from the workaround you discovered.

      Whenever you need to troubleshoot an issue or, want some personalized assistance, this link for Surface products has everything you need: https://support.microsoft.com/en-us/products/surface-devices

      Thanks for being a member of the Microsoft family!

      Sincerely,
      Jo
      Surface Customer Care Microsoft