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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 285 reviews

92%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 1 out of 5 stars

    Too Buggy.. not what i expected for the price.

    Posted
    TOMT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Bought this laptop 3 months ago. Looking for a lightweight laptop to work and game. Wanted a touchscreen (for work/ presentation use) and a 1060 for gaming. Sold my Alienware r3 OLED which I had for 6 months. The Good... Looks great. For such a slim package... 1060 / tablet mode / screen / power / battery this laptop looked like a winner. After about 1 month, the bugs began. When gaming, battery depletes when charging. The screen would not detach sometimes. Then the laptop would freeze here and there. Then the 1060 would not be found sometimes. I found a lot of work arounds online and after many hours of trial and error... and learning the hard reset.. can get the laptop issues mostly resolved. Read many posts online and it seems like a software glitch on the updates. But why is a 2.5K computer having all of these issues.. and the updates are not getting these known issues resolved. I hate having to everyday... treat this thing gingerly.. hoping its not going to get buggy... and then spend 15 minutes resetting it. Not acceptable for a flagship product. I've Lenovo Carbon (1 year) and XPS 15 for 1 year (no problems) and Alienware 13 (no problems) and now this. I wish I can return this thing... going to a Microsoft tech in a couple of days and see what they can do, Very disappointed in Microsoft on having a product with so many unresolved issues.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Tom,

      Thanks for letting us know what has been going on with your new Surface Book 2. We're sorry to hear that you have been having issues. Please know we're here to assist you to get your device up and running the way it should be. From what you are explaining, it sounds like the difficulty you're having detaching the screen could be related to the battery depleting. It is best to make sure that all connectors on your device are properly cleaned, to ensure best use. Please see proper care instructions for cleaning, and troubleshooting detaching issues here: https://support.microsoft.com/en-us/help/4023472/surface-troubleshoot-your-surface-book.

      As for the slow speed you seem to be experiencing, before gaming, make sure that the specs of the game match up to the specs of the Surface Book 2, including the processor, RAM and storage capacity. This may help your experience. If you find your device is still running slower than normal, we have some handy tools to optimize your Surface experience here: https://support.microsoft.com/en-us/help/4023507/surface-what-to-do-if-surface-is-running-slower.

      We're sorry for any inconvenience, and we hope this information will help you get your device running in tip-top shape! If for any reason you should still experience further issues, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/. They will be more than happy to get your device running optimally for you!

      Thank you so much for giving Surface Book 2 a try, we're always striving to make improvements, so your feedback is much appreciated.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Do not Purchase Surface

    Posted
    Layhan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Untrained and Unexperienced Microsoft Technicians. The Surface devices have hardware issues do not waste your money, Here is what happen to my three months old surface straight black circle dots appear everywhere on display (LCD). Microsoft could not identify the issue and offered a certified device, my thoughts were if you can't identify the problem on this device and why would I choose a certified one, So I asked the Microsoft technician what hardware components did Microsoft replaced on the certified Surfaces. The technician replied SSD, Looks brand new, no scratches and fresh IOS. Now I do not think those replacement items or components would fix the display (LCD).

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to reach out and let us know about your recent experience with Surface Book 2. We'd like to take a moment to reach out and let you know that we greatly care about your Surface experience. We'd like to offer you some specialized care to help you love all this great device has to offer. To accept this specialized care, please begin by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1901167680199.

      We are eager to hear from you soon.

      Kindly,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 1 out of 5 stars

    Horrible. Slowest i7 Laptops I have used, returned

    Posted
    Recruiter89
    • My Best Buy® Elite Plus Member

    I took a chance on Microsoft, ditching my Macbook Pro for a Surface Book 2 thinking it would be a great move. What a mistake. This laptop was probably one of the slowest i7 Chip laptops I had ever tried. Even the cheap i5 HP I tried out was faster than this. Who cares about portability when the thing moves at a snails pace? For the amount of money you spend on this thing, you think it would run well. Plus it felt cheaply made and just not crafted the right way, square corners, looks cheap. I not only walked, I ran back to the Macbook Pro and bought a similarly priced Macbook that flies in comparison speed wise and is just better built. Skip this device, its horrible!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear you were disappointed with your recent purchase of Surface Book 2. We certainly expect more from our devices, and we would like to hear more details regarding your experience. If you wish to provide us with more details, please reach out here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created for you: 1811217400149.

      We are eager to hear from you soon.

      Kind regards,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 1 out of 5 stars

    Terrible Quality Control!

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I have now tried two different Surface Book 2 15” models. The first had a fuzz laminated into the display, and the second unit had a dead pixel, which after various home remedy fixes, would not revive. Extremely frustrating for a device meant for graphics usage. There should be absolutely no defects for the price this costs!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We regret to hear that you have been experiencing some unusual issues with the Surface Book 2. We certainly expect more from our devices. We would like you to know that we are here to help. Because of this unusual circumstance, we have alerted our team about the issues you are facing, and created a unique case ID number for you to reference to them. We highly urge you to reach out to our support team here: aka.ms/SurfaceCare-us, and use your unique reference number, 1808208540092.

      Thank you for choosing Surface, we hope to hear from you soon to make things right!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Very disappointed

    Posted
    Azadeh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased an excellent open box surface book 2 which supposed to come with all items and accessories but I recived a fair condition open box with missing pen, when I asked for some refund from costumer service they just wanted to send me a $25 gift card or a complete return after a month waiting... I will never buy anything from this store....

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Faulty Product

    Posted
    rlcc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This PC had faulty components out of the box that prevented me from signing in to it even with my Microsoft account. Best Buy refused to replace it due to this sign in problem. I took it to the Microsoft Store, who exchanged for a new one. Thanks Best Buy!

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your Surface experience with us. We're sorry to hear about your recent difficulties, although we're happy to know that our team replaced your Surface Book 2, which has seemed to resolve the issue. We would just like to chime in to let you know that we genuinely care about your Surface experience, and if there is anything we can do to help you get to know your new device, please don't hesitate to reach out to our support team here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft