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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 278 reviews

92%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-8 of 8 Reviews
  • Rating: 3 out of 5 stars

    Too many flaws for such an expensive notebook

    Posted
    alltheusernamesaretaken
    • My Best Buy® MemberMember

    The Surface Book 2 is great in theory, but poorly done in execution. There are way too many compromises and flaws for what is supposed to be a premium notebook: * Terrible port selection: No HDMI or DisplayPort output, despite plenty of room, no Thunderbolt 3, headphone port is in an awkward position when the tablet is connected to the base (top right of the tablet, right where the Windows "close" button is) * Charger cable blocks the only USB-C port when it's attached * Nvidia drivers won't install without a workaround * Charger can't keep up with the graphics card and you lose about 10% battery charge per hour while gaming, even when plugged in * No stylus pen included, nowhere to stash the pen so it's easy to lose ($99 to buy a new one) * The fn key is also the fn-lock key, and it's very easy to accidentally toggle the fn-lock. This is a huge PITA if you want to keep the function keys f1-f12, because a stray finger or using the fn-key for paging up and down (for example) would toggle the function keys into function mode again. Also, the light mysteriously goes off when the keyboard backlight goes off, so you can't really ever tell if the fn lock is actually on with any reliability. * Very uneven keyboard backlighting, to the degree that it looks like some of the letters are just plain broken * Very loud fan noise when 1060 graphics card is in use Basically, if all you want to do with this is sketch things, it should work fine. But that's not worth $2500 in my opinion; just get an iPad or one of the cheaper Surfaces. This is supposed to be the laptop that combines the pen-and-touch functionality of the other Surfaces with premium performance. It fails to do so, compromising too much along the process. I will be returning this laptop soon and probably opting for a Razer Blade 14" (if you want better performance for $1000 less) or maybe a LG Gram or Samsung Notebook 9 (similar performance minus the dedicated graphics, much lighter and much more affordable.) Would not recommend the Surface Book 2 unless you just want a very big drawing tablet with an excellent screen. It's not worth the price otherwise.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're sorry to hear that you were let down with the Surface Book 2. We have passed your review along to our team for a read and their consideration in the future, and are here are SurfaceCustomerCare@microsoft.com if we can be of any further assistance.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Amazing laptop but with downsides and reliability

    Posted
    Sveets1337
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Amazing laptop. Hardware, look, feel is great. My biggest concern is reliability in the long run. 3 weeks into owning the product my trackpad stopped clicking when pressed down upon. Could no longer double click. I took it to the Microsoft Store and got it instantly replaced with no questions asked. But you would think for a $2,500 laptop you wouldn't have issues like this. Concerned about it lasting down the line. You do get a 1 year warranty. Perhaps mine was just a bad batch since I did get it when it was first released.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate you taking the time to leave us some insight on your Surface Book 2 experience. We're sorry to hear that you ran into issues with your first device, but glad you were able to have it swapped out with another.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Love Surface Book - Do Not Love no protective case

    Posted
    LynnNMpls
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Spent a lot of money in store that night on a new Surface Book & rep sold me wrong case, turns out there is not case for the most expensive computer/laptop I have ever purchased - I did not try the fit immediately assuming that since a sales rep suggested I add it to protect my new purchase. I feel duped and sad that I may not be able to have protective case for this pretty good so far product.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear that accidentally purchasing the incorrect case for you device has led to you having a negative experience with your device as a whole. At the very least, we hope that you're enjoying your Surface Book 2, and always encourage you to reach out to our online Support Team if you have any questions or concerns, here: https://support.microsoft.com/en-us/contactus/.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Macs are so much better

    Posted
    Suzie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Sorely disappointed. Have been a mac user for 15 years and until I bought this ~ the top of the line PC ~ i didnt realize how incredible macs are. I feel like I am in the stone age with this machine. It was so expensive and I totally wasted my money on it. Never again

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Suzie,

      Thanks for taking the time to reach out. We're sorry to hear you're not completely satisfied with your recent purchase of Surface Book 2. We would love to hear more details about your experience and offer assistance to help you get to know all the great features Surface Book 2 has to offer. If you're interested, please accept this specialized care by filing a ticket here: aka.ms/SurfaceCare-us. Be sure to use your unique reference number we have created on your behalf: 1901225110204.

      We hope to hear from you soon!

      Kindly,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 3 out of 5 stars

    great performance, limited keyboard

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    overall great product (not that amazing considering the price i paid 2500) one thing i found limited is the keyboard. does not have number pad and could have more shortcut buttons like calculator, etc. have had it for a couple months so far so good.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Alex,

      Thanks for providing us with your honest feedback. We appreciate you taking the time to let us know how you like using your Surface Book 2. This device was designed to be portable, as well as powerful. We're sorry you would have preferred a 10-key in the design, and we will be sure to send your thoughts up to our team.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    It is not as fast as it describes.

    Posted
    Happy2019
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This notebook is quite slick. It is not too heavy but it is for sure not light either. We paid around $2500 for this notebook. But, it is not as fast as it says.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're glad you decided to reach out. To assist with the speed of your Surface Book 2, we recommend checking out this link here: https://aka.ms/AA4rbqi.

      We sincerely hope this helps.

      Kindly,

      Heather
      Surface Customer Care Microsoft

  • Rating: 3 out of 5 stars

    Did not work for us

    Posted
    Michael
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We use computers and laptops for editing photos and video. Was not able to keep up as needed.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Michael,

      Thanks for taking the time to share your Surface experience. We are glad you decided to give Surface Book 2 a try. We would love to hear more details about your experience to see how we can help. We are passionate about improving your experience, and hope we can be of assistance. Please don't hesitate to reach out to our team here: https://support.microsoft.com/en-us/contactus/.

      We are looking forward to hearing from you soon!

      Kindly,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 3 out of 5 stars

    Too early to say great

    Posted
    Fish
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Seems ok, but I didn't realize that SSD cannot be changed out. Wish I had bought 512 instead of 256

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for leaving us your honest feedback. If you find yourself short on storage, here are a few options you can try, including cloud storage on OneDrive that comes free through your Microsoft account, or use removable options such as USB or SD. Check out all our storage option tips here: https://support.microsoft.com/en-us/help/4036290/surface-surface-storage-options.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft