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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 278 reviews

92%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 43 Reviews
  • Rating: 4 out of 5 stars

    ALMOST the perfect convertible laptop.

    Posted
    Mark66

    If I could I would give this laptop 4 1/2 stars. It is as close as I have ever come to finding the perfect laptop. First let me get it's problems out of the way. Cons: 1. The biggest and most glaring problem with this laptop is the power supply. It is not powerful enough to fully power the laptop when doing intensive processing. This means that even when you have the laptop plugged in the batteries will discharge when you are gaming using the GTX 1060. you can probably game for around 4 or 5 hours before the laptop goes into power saving mode and you have to stop. I personally never game for that long so it isn't really a problem for me but could be for others. 2. The screen resolution. The screen resolution is an oddball nearly 4K resolution of 3240X2160. Most games cant be played at this high of a resolution and there are never any lower resolutions that you can choose that will run without letterboxing. As a workaround you can install the Intel graphics driver from their web site. This will allow you to set up custom resolutions. Create two resolutions, 1624X1080 (1/2 resolution) and 2432X1620 (3/4 resolution) in the Intel driver and they will become available in most games even when using the GTX 1060. 3. The keyboard backlight. It is actually harder to see the keys with it on. I never use it. 4. Storage space. 256GB is too small for a laptop of this price. I added a 256GB Samsung U3 microSDXC card and use the BaseQI adapter for Surfacebook 2 so that it fits in the SD card slot without sticking out. This card has been plenty fast enough for applications and gaming but adds another $100 in cost. Now for the Pros: 1. The screen is beautiful with great color and viewing angles. It is easily as good as my old Macbook Pro retina. 2. The keyboard is wonderful to type on with a great feel and travel. 3. The trackpad feels and works great. While it could be bigger it works every bit as good as the trackpad on my Mac did. 4. The design and quality of construction is excellent. This laptop oozes quality. The fit and finish are every bit as good as my old MacBook Pro. 5. The optional peripherals are outstanding. The Surface Dial and Pen are very well made and work flawlessly. 6. A built in Xbox radio. This means that you can pair an Xbox controller without using the huge wireless dongle and you get full functionality (headset support). This is a small thing but I LOVE this feature. 7. Tablet mode is great. Detaching the screen and using it like a tablet is seamless and works wonderfully. A 15 inch tablet is super cool. Having a large, fully functioning, Windows 10 tablet is something that you have to try to believe. Also the tablet is very light for it's size. 8. A built in Nvidia GTX 1060. This laptop can really play games well. It has played everything that I have thrown at it. This is only available when the screen is attached to the keyboard as the 1060 is in the keyboard. See the cons above for the reasons that this is not a perfect gaming machine. 9. Magnetic charger. This is nice because if someone trips over your cord it just pops out of the laptop instead of making your laptop go flying. 10. Battery life. I can fun pretty much all day doing normal productivity tasks. 11. Windows 10. I have not seriously used Windows in many years. I always had it installed on my gaming desktop and it is on my work computer but I used MacOS for daily personal use. Windows has come a long way and I'm very impressed with it's functionality and flexibility. I have been using this laptop for about a month now and I am constantly impressed by it. Coming from a 2016 MacBook Pro I feel that I have definitely gained more than I have lost. If you can live with it's few cons buy this laptop. You won't be disappointed!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Mark,

      Thanks for your extensive review, we appreciate customer feedback. We're pleased to hear your Surface Book is helping you achieve more!

      To address your battery concerns, we think this link might help you troubleshoot: https://support.microsoft.com/en-us/help/4023450/surface-surface-battery-and-power

      Also, for your gaming, you can totally project your view to a TV or a projector, if applicable. This can help you save time from the workaround you discovered.

      Whenever you need to troubleshoot an issue or, want some personalized assistance, this link for Surface products has everything you need: https://support.microsoft.com/en-us/products/surface-devices

      Thanks for being a member of the Microsoft family!

      Sincerely,
      Jo
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Exploring new options

    Posted
    Conserv1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like all of my Apple devices that I have and am still happy with most of them. After researching the Microsoft Surface at Best Buy and online, I decided to take the plunge and try the Surface Book 2 out. For me the main upside is the touch screen on a laptop computer. Apple’s touch bar is far less user friendly than a touch screen for sure, I love my iPad Pro and wish Apple made a Touch Screen laptop. I was concerned about being able to navigate the Windows program since I am all in with IOS, but have been surprised that it is not as hard as it used to be. I did not grow up with computers nor have I used them extensively for a job, so the difficulties of adaptation to operating systems is very real for me. The Surface Book 2 is very fast and smooth in its operation, So far I like it a lot. The 15” screen is wonderful! I like the drawing features that are available for my husband to use as well. I look forward to seeing the cartoons he creates on it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      Thanks for taking the time out of your day to leave a review! We do appreciate your feedback on insight of the Surface Book 2 from what you've been using, and are glad that you are liking the 15" screen, the power, and ability to draw on the device!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Very nice laptop. Lots of nice features, but

    Posted
    NewSurfaceBook
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Great product as normal it required an OS update. Now please note I'm not lacking IT knowledge or experience having 35+ years supporting IT. Eight of those was an Window Engineer. Its just frustrating when you have a new laptop that requires this immidate OS update and you encounter the windows error that requires a register hack. Ok, thats a problem to me. New laptop, new os and Microsoft requires a registry hack to fix there software issue. Very poor product support and user experience. This hack is not for a novelist. I am only recommending this product because of the great leadership at Best Buy. Best Buy took great care of Microsoft's issue and resolved it quickly. Thank you Best Buy! Microsoft should do a better job with there OS's and take customer support lessons from you (Best Buy)! Thank you again Best Buy - Awesome Job!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Amazing Laptop

    Posted
    bokehman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Seriously, this is one amazing laptop. Very slim, fast and quiet. I love how you can configure the screen for use as a laptop or notepad. As a photographer and videographer I love how I can use the Microsoft pen to do my post processing with photoshop and lightroom. It is seriously a game changer. I wish the laptop came with the pen. This is a very expensive laptop and it is a bummer that the pen is an extra purchase. Also, I'm still working on optimizing photoshop to process 42 megapixel images. It lags every so often, but it is rare. So far I'm impressed!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Wasn't what I wanted, but...

    Posted
    Scott
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I had previously purchased a Surface Pro 1. It finally went belly-up, brick, when the Surface Pro 4 came out. I picked up the Surface Pro 4 and a year so in found that I had a dead pixel. I returned the Surface Pro 4 to Best Buy to get it fixed or replaced or whatever they decided to do based on the extended warranty. My only beef is that apparently no one likes the big machines. They didn't have a Surface Pro 4 of the same size as mine nor they did to have one bigger. I was left to look for something else. I was sworn against the Surface Book when it first came out but in all reality it was about all that was left viable for me that day. I picked up the Surface Book 2 15in and it does fine.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate your honest feedback about your Surface Book 2 experience. We've shared your review with our team, and are here at SurfaceCustomerCare@microsoft.com if we can be of any assistance.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    The ultimate laptop

    Posted
    Alolkoy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    As a freelance artist and 3D designer the Surface Book 2 gives me the freedom I was looking for to get myself unchained from the office. Not only is it powerful enough to run all of my graphic design software including memory draining 3D packages but it is so ergonomically diverse that I can use it in any situation. I would like to see more support for the surface pen which can be glitchy but still very useable. I thought I would miss my old Wacom tablet but the surface pen's shortcomings are made up by the portability of not having to plug in an extra peripheral.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Sounds like the Surface Book 2 was designed with you in mind. We loved reading your review! Thanks for taking the time to express how the Surface Book 2 has taken your creativity to new places. We'll be sure to share your feedback with our team.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Like but don’t love as much as my Surface Pro

    Posted
    DJBrown
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I got this an upgrade after my Surface Pro 3 screen cracked. It lightweight and conscientious. It some of the difference from the Pro make it a bit more less utilitarian. Not having a charging connection the tablet, no stand-up docking station(you cannot use the old Pro docking station), the removal of the display port adapter from the tablet. Maybe I just need to get used to it but so far it’s highly frustrating and I’m thinking of returning it and getting the new Pro.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Almost perfect

    Posted
    Horizontech
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I upgraded from a SurfaceBook 1 and it's what I'm used to, a great laptop all around. Smooth with great looks and beautiful screen. Battery is great when used as laptop and a lil disappointing in tablet form. If I could change one thing I'd ask for a much larger harddrive. After installing my usual apps and Gears Of War 4 I've got only 45 gbs left. It's not so bad if you utilize a portable ssd.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for being a loyal Surface fan! We're delighted you're loving the stylish design, as well as powerful performance. If you're ever looking for more storage, check out these great tips for utilizing external storage with your Surface Book 2: https://support.microsoft.com/en-us/help/4075130/surface-windows-81-surface-storage-options.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 4 out of 5 stars

    Easy for a Granny to navigate

    Posted
    Grannyof8
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was kind of afraid that this would be too compllicated to use but it has been extremely easy. I like that the screen detaches but I have only done that to play some games. I don't like that the numbers are no longer on the right side of the keyboard because I used my old one quite often. I would recommend this laptop to a friend but would warn them about the price. I think it was overpriced for its capabilities.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're glad to know your setup has been simple and user friendly. We're always striving to give our customers the best value for their money, so we appreciate your honest feedback. Thanks for recommending us.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    The Best Surface to Date

    Posted
    CarlosDanger
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I upgraded from my Surface and I am blown away by the vivid and crisp screen quality. Also, the processor is very fast, I've had no lag on bringing up multiple programs and multiple screens in Google Chrome web browser. The only thing I dont like, and it may be personal, is the touchpad. But I use a wireless Logitech mouse. Also. I use Dragonspeak which works great. Love this laptop!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Still learning

    Posted
    CWerthy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Minimal/no user information provided. Other than prior pc knowledge, there is nothing to help long term users know how to fully utilize the capabilities espoused for the surface book 2 - it’s “learn by experiment” or “learn by accident”. Hardware ok, but disappointed that it doesn’t have a numeric key block - had to purchase an accessory for this capability.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to leave a review. We'll pass this along to our team in hope to better provide more resources to our customers in the future, but in the meantime, if you have any questions, feel free to email our team at SurfaceCustomerCare@microsoft.com, and we can help you out!

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Really good products for work.

    Posted
    Pete
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Products are very easy to use and make performing tasks on the go a breeze. Lightweight and portable, it makes it better to accommodate. The clarity of the screens are amazing and having two different platforms to work from is also helpful. Best Buy is great to work with in getting things setup.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Big Investment

    Posted
    Jumpmaster
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I replaced my 9 years old laptop with Microsoft Surface Book 2. It is very powerful and sleek. I use my laptop for school. It is easy to shift between multiple screens. In the other hand, I think it is a little overpriced. One can get a laptop that performs same and pay less. Also, after a month of use, the lid is not closing even. I

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for giving us some valuable feedback, we appreciate your honesty to help us improve the Surface experience. We're glad that your Surface Book 2 has been great for school. It's portable 2-in-1 design makes it perfect for being on-the-go on campus. We're sorry you seem to be experiencing some issues with the keyboard attachment closing with your device. We have some handy tricks we think will help you get your device in tip-top shape! Check them out here: https://support.microsoft.com/en-us/help/4023472/surface-troubleshoot-your-surface-book.

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good computer

    Posted
    Zboo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This computer is good, but not perfect. I've had mine less than a week and am already worried about the hinge being tight enough. Coating on metal already has multiple scratches and I don't understand how or why. Aside from that this is an excellent, versatile machine with the ability to be used in multiple ways.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Terrific creative device

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought the Surface because I wanted to be able to draw onscreen while editing images and designing. The size, the ability to turn the screen around and use the device as an inclined drawing tablet make working anywhere fantastically easy. I’m very happy with this computer.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Love drawing and saving immediately.

    Posted
    BigKat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was forced to buy a new computer due to the fact my old computer would not allow updates. I struggled between the two brands for a year and I am ecstatic about my choice. Still getting the hang of the operation of it all but am more than satisfied with my choice.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Quality Machine

    Posted
    tybardy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The computer overall is awesome. There are a couple of glitches sometimes the screen says it is detached when it's not and sometimes the keypad is a bit overly sensitive, but over all a good machine. Why did Microsoft not put in the thunderbolt!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for taking the time to share your honest review of Surface Book 2. We genuinely appreciate your feedback, and we'll be sure to send your experience up to our team. We would love to chime in and offer you some assistance regarding the difficulty you have described regarding your screen. Here are some great tips to help you troubleshoot your device, and get you up-and-running smoothly once again: https://support.microsoft.com/en-us/help/4023472.

      If you should have any further questions or concerns, please don't hesitate to reach out to our support team: https://support.microsoft.com/en-us/contactus/.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Rating: 4 out of 5 stars

    Overall Performance meets my need

    Posted
    JackofDiamond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Overall performance of the systems meets my needs. The system is over priced especially considering the size of the solid state drive. If I had it all over, I would purchase a larger solid state drive. 256GB did not meet my needs. Had to purchase a 4TB external drive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Laptop For Creative/Power Users

    Posted
    SBrucato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Great Laptop, latest and greatest Intel proc, Samsung SSD, incredible display, and enough horsepower to run e-sport games and most Triple-A titles. Only thing keeping it from 5 star is the proprietary dock connector and no Thunderbolt support.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate your honest feedback about your Surface Book 2 experience. It sounds like overall you've been enjoying your device, and we've made sure to share your input with our team for their consideration.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great computer

    Posted
    Auston
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Wish it had an HDMI output and came with a Windows ink pen. also, most laptops of this caliber come standard with a terabyte hard drive. Other than that, very good picture, easy to use, and detachable tablet feature is awesome.

    I would recommend this to a friend