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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ - 2-in-1 Laptop - Intel Core i7 - 16GB Memory - 256GB SSD - Silver-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 299 reviews

92%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 6 reviews

Pros

Cons

Customer ratings & reviews

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Page 2, showing21-40 of 47 Reviews
  • Rating: 4 out of 5 stars

    Overall Performance meets my need

    Posted
    JackofDiamond
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Overall performance of the systems meets my needs. The system is over priced especially considering the size of the solid state drive. If I had it all over, I would purchase a larger solid state drive. 256GB did not meet my needs. Had to purchase a 4TB external drive.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Laptop For Creative/Power Users

    Posted
    SBrucato
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great Laptop, latest and greatest Intel proc, Samsung SSD, incredible display, and enough horsepower to run e-sport games and most Triple-A titles. Only thing keeping it from 5 star is the proprietary dock connector and no Thunderbolt support.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We appreciate your honest feedback about your Surface Book 2 experience. It sounds like overall you've been enjoying your device, and we've made sure to share your input with our team for their consideration.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great computer

    Posted
    Auston
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Wish it had an HDMI output and came with a Windows ink pen. also, most laptops of this caliber come standard with a terabyte hard drive. Other than that, very good picture, easy to use, and detachable tablet feature is awesome.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great but overpriced

    Posted
    Grudgeworthy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The surface book 2 is a great laptop. Sleek design impressive screen and very accurate touchscreen I do not believe it should be so expensive though considering it’s only a 1060 and 16gb

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome device

    Posted
    haifhai
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Very expensive but unique in its qualities and quirks. Solid build, great battery life, amazing screen and keyboard, and the detachability (is that even a word) makes it a fun and versatile device to use.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I love the size of the Surface Book laptop

    Posted
    Nicole
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I absolutely love the size of the Surface Book2, but I don't like how small the keyboard it. I guess I can't have it both ways. :) Overall, a great buy.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great MacBook Pro Alternative

    Posted
    huuah
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This computer has been great. I almost like it as much as my MacBook Pro. Purchased this only because an editing software I like works better with Windows. Would highly recommend.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Too wobbly still

    Posted
    Lifegurad
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Powerful, light, fashionable and packs in amazing features but when attached, the tablet/screen is way too wobbly to write with pen

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for taking the time to reach out! We always love getting honest feedback from the community about their Surface devices. We'd like to hear more about your experience with the screen of your Surface Book 2 so that we can improve on our products in the future. Please feel free to reach out to our support team here: https://aka.ms/AA4rbq6, with any additional feedback you'd like to provide.

      We hope to hear from you soon!

      Best,

      Heather
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Great product and price

    Posted
    Anonymous
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great success and usage at my location. It has made my environment more efficient and productive. Ease of use for presentation and mobility

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great in performance but

    Posted
    Charliebrownpr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Its a great workhorse but I returned because it's too big to carry around. It's perfect for a desktop replacement but not for a road warrior.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It’s a great machine

    Posted
    Buda
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    It’s a great machine my only drawback is the matching keyboard with white LEDs made it difficult to see

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Surface Book

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Needed a windows computer with the tablet functionality. Works well. Gets a little heavy on the screen side depending on how you hold it.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice

    Posted
    ischa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is a very nice device. just a couple of glitches here and there, overall it works very well with a fantastic screen resolution.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good overall

    Posted
    Tiffany
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Pricey in my opinion, but a good product. Love that there is a way to hide the keyboard when using tablet mode.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great laptop

    Posted
    DANE
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This is very nice. Quality display and the speed and memory is sufficient for my work application. Only down side is the price.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, maybe the hp envy would suffice for less $

    Posted
    Amg12345
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Love this laptop, I do wish it was much lighter and not so expensive but we don't live in a perfect world, unfortunately.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    COLLEGE READY!

    Posted
    MOMOFGRAD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The first one did not work properly so we did a quick return and it is easy and perfect for the new college freshman.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing the Surface Book 2! This device is perfect for students who are on-the-go. Its two-in-one capabilities and long battery life make powering through study sessions a breeze. Congratulations to your recent graduate!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    very well built machine

    Posted
    playc
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    pro very fast, high screen resolution con keyboard not lighted

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A bit complicated

    Posted
    Helper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am enjoying learning all the things that this computer does! Although it is a bit overwhelming

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're delighted to hear you're excited about getting to know your Surface Book 2. We know it can be a bit overwhelming learning all the new features, which is why we have some tools to help get you started. Try checking out our support page with all listed features of the Surface book 2 here: https://support.microsoft.com/en-us/help/4023444.

      We hope this helps get you started!

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Good laptop

    Posted
    Adapter
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Good laptop but there are a few issues with programs freezing at random

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for reaching out! We're sorry to hear your'e experiencing some difficulties with your Surface Book 2, and we'd love the opportunity to assist. Our support team is always available to help, and can be reached here: https://aka.ms/AA4rbq6.

      Best,

      Heather
      Surface Customer Care Microsoft