Customers admire the Surface Book 2's performance, especially its graphics capabilities and stellar battery life. The large, high-quality screen and ease of use are also frequently praised, along with its lightweight design. However, some customers find the price to be a significant drawback, and a few have noted issues with the device overheating.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 140 reviews
Pros mentioned:
Battery life, Performance
Rated 5 out of 5 stars
Brought for Engineering College Student
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this for my daughter to take to college. She needed a powerful laptop for college and she also plays a few games.
It's light and powerful, perfect for a college student. She uses it to take notes in most classes. The battery life cannot be beat!
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hey there,
We’re thrilled to hear you and your daughter are enjoying Surface Book 2. From homework to gaming Surface Book 2 supports you achieving more. Thank you for sharing your experience and we’re happy to have you part of the Surface family.
Cheers,
Rebecca Surface Customer Care
Pros mentioned:
Processor speed
Rated 5 out of 5 stars
Powerhouse meets functionality
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is an amazing "laptop"!! The power, speed, and features make this one of the best business tools I have every owned. I wish Urban Armour or some other company made a shell/case for the 15" though. Just have to be extra careful with it.
I would recommend this to a friend
Pros mentioned:
Screen
Rated 5 out of 5 stars
Awesome computer for graphics student
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
We bought this computer for our son who needed a high quality laptop for his art graphics design classes. He is a first year college student and the school encouraged students to buy Mac Book Pros, but my husband and I felt the Surface Book offered much more for a better price.
We love the fact that it's a touch screen and he can draw out his designs using the stylus. The detachable screen was a big deciding factor when comparing it to the Mac Book and we loved that the screen could be flipped around.
It's very fast loading these large graphic programs. We bought the top model for the hard drive space. Highly recommend for serious art and graphic design students.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for sharing how the Surface Book 2 has been the perfect tool for your son. We're so glad that this has enabled him to accomplish more while he studies as a graphic design student. This is a great device for students who need to get creative. With the innovative touch screen, and powerful performance, accomplishing assignments is fun and easy. We're wishing your son the best at school!
Cheers, Jessica Surface Customer Care
We want to hear your Surface story. Share your experience by leaving a review.
Pros mentioned:
Processor speed
Cons mentioned:
Price
Rated 5 out of 5 stars
Everything I wanted
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Been looking for a great laptop that I could do my designing on. It's so fast and smooth. Renders fast. I've had no problems with it at all. Little pricey but you get what you pay for defenitly.
I would recommend this to a friend
Pros mentioned:
Performance
Cons mentioned:
Heat
Rated 5 out of 5 stars
Greta product
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is indeed a laptop/tablet, but is a true desktop replacement with its power, speed, and capabilities. Also, it doesn't overheat and the touchscreen with Surface pen works great!
I would recommend this to a friend
Pros mentioned:
Battery life, Processor speed
Rated 5 out of 5 stars
great battery life, compact for travel, 2-1 capabi
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
would recommend this lap top for its compact travel and two and one capability and battery life. the processing speed is excellent to support several applications at once
I would recommend this to a friend
Pros mentioned:
Battery life, Ease of use
Rated 5 out of 5 stars
Switched from a Macbook Pro
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I'm a Designer, and making the switch from Apple wasn't easy, but I'm glad I did. Easy to use, long battery life, good range of available programs.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for shouting-out some of our most useful features! We're very proud to offer a lightweight device with a powerful battery life, as well as strong performance. We're glad your Surface Book 2 has been a snap to set up. Welcome to the Surface family!
Cheers,
Jessica Surface Customer Care
Rated 5 out of 5 stars
Power
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have been an Apple customer for many years. A few years ago i switched to running Windows on my Mac because the software I needed was not available for Apple OS. I became very comfortable with the windows environment and needed to upgrade my current machine. I considered buying a Mac Book Pro and just installing Windows 10 again because I love the feel of apple hardware. It feels solid. The only machine that could match the power and feel of the Mac was the Surface Book Pro. Its only been a couple of weeks, but I've been very satisfied so far.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're happy to hear that the Surface line inspired you to make the switch, and that you've been loving all of it's great features. Welcome to the Surface family, we hope you continue to enjoy your device.
Kindly,
Victoria Surface Customer Care
Pros mentioned:
Performance
Rated 4 out of 5 stars
Amazing Laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Incredibly happy so far with the Microsoft Surface Book 2. Very easy to setup, light weight, and can handle what I need for graphic design. Only reason I didnt give it 5 stars is because i haven't had it very long.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Best Professional Laptop
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you need a hybrid of a semi-decent gaming pc and a professional work/school type laptop, this is definitely the laptop to get.
My first laptop came with a screen defect by manufacture and that required me to return to best buy for an exchange. Best buy returned the shipping fee and used the fastest method to get me the exchange.
The new laptop is flawless and beautiful. The 1060 can throw a few punches with triple A titles without lag. Definitely one of the best looking portable, school/work type laptop.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi Edward,
We regret to hear about the issue with your first device's screen. That is not the quality we have come to expect from our products. We are relieved to hear Best Buy was able to remedy the issue fast and get you gaming lag-free! Thanks for sharing your experience. We hope you continue to enjoy the device.
Take care, Amanda Surface Customer Care
Cons mentioned:
Price
Rated 5 out of 5 stars
Microsoft Boos
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Light weight , cool features like magnetic pad, screen and all apps in built
Very close to Apple Mac book pro . Slightly expensive but great features
I would recommend this to a friend
Pros mentioned:
Battery life
Rated 5 out of 5 stars
Awesome Computer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nothing bad to say about it, good graphics, processing, and battery life. Runs games and art/engineering software well
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
We're thrilled that between hard work, and relaxing leisure time, your Surface Book 2 is helping you power through your day! Thanks for telling the community how you are loving your new device.
Best regards,
Jessica Surface Customer Care
Rated 5 out of 5 stars
Best Surface Thus Far
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is my fourth Microsoft Surface product. Thus far it is the nicest one. I use it in meetings to take notes, then return to desk to plug it up and use as my desktop.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
An amazing Computer
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This computer has the portability to replace a tablet, the power of a gaming PC and unrivaled productivity. I would highly recommend the surface book.
I would recommend this to a friend
Pros mentioned:
Processor speed
Rated 4 out of 5 stars
Great laptop for students
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
The surface book 2 has high quality graphics and the intel core 7 is able run any program smoothly, however the 15 inch model seems over excessive with its heavy weight just to deliver a bigger screen. It is a hassle to carry which limits an individual’s mobility who is on the go. The touch screen seems unnecessary since the tablet mode is difficult to navigate and use. Although it lacks in convienince and ease in transportation it delivers the performance every student could want and any individual who desires such a laptop for its high performance.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for leaving us this thoughtful review! We're glad that the Surface Book 2 has been a great fit for your student experience so far. It sounds like the Intel Core i7 processor is delivering you the high performance experience we aim to bring!
Some of our customers find that using the touch screen along with the Surface Pen can be a great tool for students who want to take notes using a paperless, yet natural design.
We appreciated hearing your feedback, and we hope this helps!
Kindly,
Jessica Surface Customer Care
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
All around and Best overall
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I needed power, portability and also function. I use this for work, play and also family needs. This laptop checks all the boxes and is probably the most practical laptop but also the best I've ever had. It does what it's suppose to do and does it in the most efficient way possible. It's flexible yet able to play games, edit and the screen quality is amazing. In my opinion it does the whole laptop thing much better than any Apple laptop. This is a no brainer.
I would recommend this to a friend
Pros mentioned:
Performance, Screen
Rated 5 out of 5 stars
Beautiful Laptop
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Beautiful display with a fantastic pen experience (I bought the pen separately). Plays most modern games without issue.
I would recommend this to a friend
Pros mentioned:
Processor speed
Rated 5 out of 5 stars
Spectacular start-up and loading speed
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This laptop is the fastest, most versatile computer I've ever owned. The display is bright, with glorious color and incredible depth of field. It's perfect for computer art, photo enhancement and pretty much anything else any personal computer is used for (and it does it better)
I do have one complaint, to wit: the cursor jumps randomly in typing, often deleting text (sometimes entire pages), or pasting it over earlier text.
I would recommend this to a friend
Brand response from MicrosoftOutreachTeam
Posted .
Hi there,
Thanks for the stellar review! We're excited to hear you're loving the incredible graphics and performance of the Surface Book 2. We're sorry to hear you're experiencing an issue while typing on your device. You may be due for some updates. Run the Surface Diagnostic Toolkit to see if that can identify and solve the issue. Click here for instructions: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit.
This toolkit usually solves the majority of common problems. However, if you should experience further issues, our support team is always more than happy to help you get your device running in tip-top condition. Feel free to reach out to them here: https://support.microsoft.com/en-us/contactus/.
Kind regards,
Jessica Surface Customer Care
Pros mentioned:
Ease of use, Performance
Rated 5 out of 5 stars
Great
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a powerful and compact computer. Great for a student or professional.
I would recommend this to a friend
Rated 5 out of 5 stars
Powerful with Excellent Build
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am in love with this computer! I have owned HP products for a long time and have been constantly disappointed. Even with my HP Spectre x360 from 2015. I finally had enough money to take the leap to Surface and I do not regret it! Worth every penny! The material is stunning and has a wonderful feel and the full size keyboard is the perfect size and a really comfortable experience. My biggest concern was the infamous gap between the clipboard screen and the keyboard but this is probably the most durably engineered part of the computer. I am a full-time graduate student with a handful of part-time jobs and this thing has changed the way I do work. Having the ability to annotate PDFs and documents with the pen just like you would on a regular piece of paper is my favorite part about this device. The large screen lets me multitask extremely well and I am loving aspect ratio far more than I thought I would. The battery is large enough to last me a full day and the track-pad is a dream. The small details like that really change my experience here. I was able to play Rise of the Tomb Raider at max setting and it was able to play it fairly well. There was a moment where things were very intense and I had to turn down the graphic settings a touch (turn the 4k down to 2k). The quality is outstanding and it JUST WORKS without having to constantly mess with setting or anything. This is honestly the best use of my money (even though I think it is wildly expensive - but you really are getting what you pay for) and I know its going to last me a very long time.