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Customer reviews

Rating 4.6 out of 5 stars with 140 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's performance, especially its graphics capabilities and stellar battery life. The large, high-quality screen and ease of use are also frequently praised, along with its lightweight design. However, some customers find the price to be a significant drawback, and a few have noted issues with the device overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 140 reviews
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Best laptop for designers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, detachable screen makes everything so easy ! Battery life is amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    No hassle computer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After many years of dealing with problematic dell computers and their support staff, it was a blessing for my daughter to finally own a computer that didn't became problematic. The surface touch screen is nice asset to use in lieu of the keyboard or mouse. My daughter uses it a lot and has many windows open at the same time, but it still handles the overload.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great Innovative Product but Too Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a amazing product. Love the looks and the touch. One thing I do not like is it took me some time to figure out whether the laptop itself is using Intel UHD or GTX 1060 and it would be nice if I can have a setting to always use GTX1060 instead of the intel UHD but battery could be issue and I guess that is why it is designed this way. This is very pricey for 2 in 1 laptop.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      We appreciate you taking the time to leave a review! We're glad to hear that you've been enjoying your device overall, and have made sure to share your feedback with our team.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    flawless!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop's performance and graphics is off the charts.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good product, but extremely overpriced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, but extremely overpriced. It does seem to work better than the original Surface Book.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is fast, is easy to use and works well. So far so good

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    surface book 2 glitchy at 1st, but now awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After working out some windows defender issues not allowing my programs to load or run correctly this pc is awesome. with my docking station, and wireless monitor, keyboard and mouse, this pc has taken over. I no longer use my desktop pc. I also added an external dvd and harddrive.....Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey. Good display & keyboard. Runs very cool.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm still getting it set up to my preferences. Missing the number pad, but most computers do not have the dedicated number pad and I bought a blue tooth one. Debated between an HP and this one, then finally chose this one because the keyboard comes completely off. Chose the 15" because I like to keep all apps open when switching back and forth between 5-7 apps at the time and I am used to a 17". I thought the operating systems would run the same, but the higher rez screen is not as compatible with my accounting program, and the program runs very slowly. Love the display and looking forward to having a good travel laptop. The keyboard feels good but I hit the wrong keys at times until I adjust to the difference in size. Expect to spend more $$$ because of needed peripherals. Hard to get flash drives inserted because of the thin keyboard base but I use small rubber knobs under the back to tilt it. There are a lot of features I have not tried yet. I expect once I get used to the computer and get it set up per my preferences, I will be glad I bought it rather than a less expensive brand/model.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Love My Surface Book 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Microsoft Surface Book 2 has everything I was looking for. My decision was between the Surface Book 2 and the Apple Mac Book Pro. I love the Surface Book 2 because I can remove the screen and use it as a table. You can't do that with the Mac Book Pro.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this computer, I have had it for about 7months now and it’s amazing. I highly recommend the computer and taking the time to understand how to use neat features it has. I am still learning how to use it to its fullest capability and it’s been great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Expensive but Amazing Capabilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was this expensive - Yes. I have had it for 6 months and it is work the cost. The pen works great in photoshop. There is a few quirks but I have enjoyed using it for touch up. It is well built and is holding up with use by a mobile photographer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    esxcelent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ver y hice computer, light, Long Battery life, and super video card

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Suite Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From the keyboard (lit, size) to quality this is a great laptop. Screen and SSD hard drive are perfect companions to a very mobile device - a worthy successor to my old HP Folio. My only weak complaint is a lack of more RAM from the 16GB which is a complaint of all laptops...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricey, but Complete Workhorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting (somewhat patiently) for a laptop that could effectively replace having a desktop AND a laptop AND a tablet. This fits that need. The display is gorgeous and responsive. It handles graphics and videos quite well (e.g., Photoshop, Lightroom, On1 PhotoRaw, Luminar 2018, Topaz Studio, Aurora HDR, and ProShow Producer, etc.). I can use it home and on the road and not have multiple machines (multiple filing systems...which, for me, is ALWAYS such a pain). I did spring for the Microsoft Surface Pen...and it's OK, but am hoping it will have greater usefulness with the MS Surface Book 2 later.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with the lap top. I recommend to others

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Solid two in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy for a basic user like me to figure out. There were some things to get used to as with any new device, but not overwhelming. I would however still like a paper manual for the basics......

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Peggy,

      Thanks for letting us know how your experience with Surface Book 2 is going so far. We know getting to know a new device can be a daunting task, which is why we have a great resource to help you get started. Check out this Surface Book 2 diagram and features here: https://support.microsoft.com/en-us/help/4023444.

      We hope you continue to discover all there is to love with Surface Book 2!

      Kind regards,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best laptop ever!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably the ultimate laptop that will satisfy all of your needs. Web browsing, coding, gaming, streaming, you name it. Very smooth and worth the money.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi there,

      Thanks for raving about Surface Book 2 to the community. We're delighted to hear these great compliments! We hope you continue to discover all there is to love about Surface Book 2.

      Cheers,
      Jessica
      Surface Customer Care

      We want to hear your Surface story. Share your experience by leaving a review. Microsoft

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is probably one of the best laptops I have ever used. Great design, it's fast, you can hook the dock up to it and have everything you need. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Great screen, great speed, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though probably the most expensive laptop/tablet I've ever purchased, it was worth every penny. Love how fast it starts up and shuts down. Love the size of the screen.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love my new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having difficulty running bigger programs like excel & photo shop with my older laptop crashing and found myself spending more time waiting for the programs to catch up with me. Now, now waiting.

    I would recommend this to a friend
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