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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 140 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Surface Book 2's performance, especially its graphics capabilities and stellar battery life. The large, high-quality screen and ease of use are also frequently praised, along with its lightweight design. However, some customers find the price to be a significant drawback, and a few have noted issues with the device overheating.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 140 reviews
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Love my new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having difficulty running bigger programs like excel & photo shop with my older laptop crashing and found myself spending more time waiting for the programs to catch up with me. Now, now waiting.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. I love it better than my Mac Book! I love the option of it being able to detach from the keyboard, the option of the touch screen and so much more. Highly recommend.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hi Ross,

      Thanks for the fantastic review! We're ecstatic to hear you've been enjoying your Surface Book 2, and its 2-in-1 capabilities! Since you love having the option to detach your screen, we think Surface Pen would be a great addition to your Surface Book 2 experience. If you'd like to check one out, our friends at Best Buy have one here: https://www.bestbuy.com/site/microsoft-surface-pen-platinum/5859012.p?skuId=5859012.

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product, super powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The surface book 2 did not disappoint. Really happen and it runs very heavy graphic software extremely well. I wish I would have bought it sooner over my HP Spectre.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent combination of power and light weight.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent combination of power and light weight. it is only missing a mini-display and Ethernet port for complete versatility.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Love the Surface Book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was thinking of returning it just because of the cost, but as soon as I started using it, I fell in love. Needless to say I kept it and don't regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for a month but great to use. A little time to get used to from my last laptop but definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, set up. Superior to Apple product (have a MAC book pro for comparison). Happy with features and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Fully Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an amazing piece of hardware. I use both in the laptop and the tablet mode. Very bright sharp screen. Solid built. 8hrs battery life. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Magnificent Machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new Microsoft Surface Tablet is an amazing piece of hardware, I can see why everyone else is trying to play catch-up...powerful, sleek and refined with the power of a desktop.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    It has worked out very well.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the screen that separates from the keyboard it goes from laptop to tablet in a matter of seconds. Great viewing screen.

    I would recommend this to a friend
    • Brand response from MicrosoftOutreachTeam
      Posted .

      Hey there,

      We're thrilled to hear you've been enjoying the versatility of your Surface Book 2! We're also big fans of the ability to use Surface Book 2 as a powerful laptop as well as a tablet, and we appreciate you taking the time to share your experience with us!

      Cheers,

      Heather
      Surface Customer Care Microsoft

  • Rated 5 out of 5 stars

    Great device!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great for artists who want to create digital content. The graphics are also amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good office purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for a colleague. So far it has worked out better then I thought. Would recommend to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it! Especially the backlit key board

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great functionality, and . . . Sleek and good weight for size High resolution camera with excellent microphone sound

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great alternative to a laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Surface is fast and has nice resolution. I love the fact I can use as a tablet when on the plane.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can not get a better value and performance from any other laptop on the market right now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd one I have bought for our company. Great graphics and all around a great product. Very satisfied!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Essay for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's very fast and good processing Very light To much savings battery

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent 2-in-1 Solution!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the Surface Book 2 at engineering school and for work; I have to say that it is so far the best touchscreen laptop/tablet I have ever used. It can handle most of the basics and more, like 3D Modeling. The Surface Book 2 did not meet my full expectations though. It doesn't have any DisplayPort, HDMI, or CAT5e/LAN ports! However, for an extra $200 you can buy the Surface Dock which includes these ports but still no HDMI.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft Surface

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light. I purchased for my wife. She likes that she can sat it in her lap and work.

    I would recommend this to a friend
  • Pros mentioned:
    Screen

    Rated 5 out of 5 stars

    Everything I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid. Display is amazing. Keyboard is responsive. Glad I purchased.

    I would recommend this to a friend