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Customer Ratings & Reviews

Microsoft - Surface Book 2 - 15" Touch-Screen PixelSense™ Display - Intel Core i7 / 16GB / 1TB dGPU - Silver-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 20 reviews

  • 30%
  • 20%
90%
would recommend to a friend

Expert rating

Rating 4.1 out of 5 stars with 53 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 20 Reviews
  • Rating: 5 out of 5 stars

    This thing ROCKS

    Posted
    CraigSr
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have rarely gotten excited about any piece of hardware. My Ipad 3 was Ho Hum. Smart phones are a yawn and most laptops are just more work for me. THIS CHANGES EVERYTHING. It is obvious for the first time you start it up this is something different. It is not just a laptop and it is not just a tablet it is a new tool that really is crazy simple to use and be productive. First, the PEN is a must and so is a mouse....sounds crazy but hear me out. The pen for using in tablet mode is super helpful....I find myself on a screen and someone says I wish it looked different you click the erase button 2 times, the screen captures the image and pulls it onto the screen for you to draw on with all the tools you need to be productive. highlight, colors, pens, etc. You can save, send print etc the image you were just working on. I have impressed more clients will having this tool right at my finger tips and savings time and notes. It is a super simple extremely helpful tool. The screen is removable and you can remove it and flip it 180 degrees and use the keyboard as the stand while working in tablet mode or just to watch a movie or listen to whatever. The touch screen is really very sensitive and simple to use. This is EVERYTHING you wish you could do with an IPAD and CAN'T. Of course the other great things like REALLY big hard drive, memory fast CPU, super easy to adjust to tasking to conserve battery power. 13 hours I think is not attainable but I have gone 6 to 8 and not black out...... All in all I have 2 of these now, 1 for me 1 for my son....IF you are not a developer like me or a industrial designer needing lots of horsepower to render images, the smaller CPU are so fast you wont see a difference. I7 is perfect for what I do and virtual machines seem to fly like they are in native mode. Demo software runs great and the keyboard sits on my lap on the train/plane/couch. The other suface products are pretty cool but they just do not sit on your lap this is really great.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Craig,

      We appreciate you taking the time to share such an in-depth review of your experience with the Surface book 2 so far. It sounds like you have been able to create the ultimate set-up in combination with the Surface Pen. This is a great way to navigate your device in a more creative way, as well as easily take notes on the tablet portion of the device with ease. We're glad you love interacting with your device like this! Thanks for sharing these great insights with the community!

      Kind regards,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    The Most Complete Computer I've Ever Own!

    Posted
    Chris
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love the space, I love the speed, and I love ease of use of the computer. I had the 512 GB, but really felt a need for the extra space. After some initial installs, I only had 400 GB's left. For the amount of money that I was spending, that little bit simply wouldn't do! I absolutely had to upgrade for more space. I bought a Samsung Odyssey Mixed Reality Headset as well, and I am having lots of fun with the light gaming apparatus. It's amazing how this little computer has THAT much power, being able to handle VR gaming and such. It wasn't meant for long term gaming, though, so you must keep that in mind in the case that you want to game all day long. Sure, the computer costs a lot. However, I don't see myself needing to replace this rig for a LONG TIME (I'm talking about 5+ years, at least).

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Chris,

      Thanks for such a detailed review! It's great to hear you were able to easily upgrade once you realized you required a bit more space. We are very interested to hear about your VR gaming experience and proud to hear the Surface Book 2 was able to keep up. Sounds fun! We appreciate your investment in the Surface line.

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Major second display problems

    Posted
    Phil
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Second monitor software driver has multiple problems and is not ready for prime time business users. Needs Microsoft QA review and rework. Specifically (at least); 1) when dragging a window from primary display to second display, the window does not always properly resize on second display, 2) second window periodically goes blank causing windows on second display to relocate to primary display, 3) when copying a formula or cell data across >20 columns, screen refresh is slower that a 10-year old PC. When I reproduced the problem #1 for Geek Squad, Best Buy gave me a full credit exchange for the Surface Book 2 on a HP Envy (less than one half the cost of Surface!), AND has better performance. Spec-wise the Surface Book 2 looks great but it's not ready for prime time business users.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Phil,

      Thanks for leaving us your feedback regarding your experience with the Surface Book 2. We're sorry that you seemed to have issues with connecting a second display to your device. From what you're describing, it sounds like the physical connection, as well as the second screen's resolution settings could be configured to optimize your experience in the future. You can find out more information on how to do this here: https://support.microsoft.com/en-us/help/4023496/surface-trouble-connecting-surface-to-a-second-screen.

      Please know that with all of our products and services, our support team is always happy to assist you in getting your device performing the way it should. You can always contact them via this link: https://support.microsoft.com/en-us/contactus/.

      Thanks for reaching out,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing desktop relacement

    Posted
    CKopp
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This thing does it all!! I bought it so I could do my design work, video editing and sound production on the go and this thing handles it like a champ!! Haven’t really used the “tablet mode” too much, didn’t buy it for that, but it does work and is a cool feature. If I was gonna do a lot of “tableting” I would probably go with the 13”, the 15” tablet is big even for me and I’m 6’8”... It does get hot when working hard so I recommend some sort of supplemental fan if you’re going to be doing lots of performance work (rendering, animation, graphics, anything CPU intensive)

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for leaving your detailed use case. This machine was built for you! You are right to recommend keeping the device cool when doing things that are CPU intensive. A flat surface that allows adequate ventilation will ensure optimum airflow. Avoiding use one blankets or pillows will help too. An additional fan can't hurt, but might not be necessary depending on your environment. We are glad you are enjoying the device for your work and has untethered you from your desktop!

      Take care,

      Amanda
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop For A PC

    Posted
    ElectronicDude
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've been a Mac user for > 10 years. Had to get a PC laptop for work as I was having issues with working from home and network issues. I wouldn't have changed but needed too I like the dual function of the laptop and tablet. Comes with lots of good software. Long battery life. Screen resolution could be better....my 3-year-old MacBook Pro has a better screen. A little heavy but overall been pleased for a PC.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for choosing to give Surface Book 2 a try! We're glad you're loving the all-in-one capability, as well as powerful performance of this impressive machine. We know switching operating systems can be daunting, so we have compiled some easy steps for making the switch to Surface to help. Check them out here: https://support.microsoft.com/en-us/help/4023448/surface-switch-from-mac-to-microsoft-surface.

      Cheers,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great performer

    Posted
    DonV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been using the smaller version for about two years, but this new one is a bit faster and with double the storage. This truly can serve as a desktop replacement. What I particularly enjoy is when the announcemnt happens on the plane to stash the laptops for takeoff, I can convert it to tablet mode and keep working (or playing). Can't think of anything negative about this device.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Don,

      Thanks for being a loyal Surface fan. We appreciate you calling out some of your favorite features like the ultra portable design which allows you to work anywhere (and anyway) you like!

      Happy travels,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Top-Notch 2 in 1 Laptop

    Posted
    FL314
    • My Best Buy® Elite Plus MemberElite Plus Member

    Have the Surface Book for two weeks now using it every day and this by far is the best mobile computer I ever used, build quality is top-notch! Very fast, quiet and good looking are three other attributes this computer has. Highly recommended! Search for "BASEQI Aluminum MicroSD Adapter for Microsoft Surface Book 2" this is the best accessory to extend your hard disk space.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent Hardware, software though!

    Posted
    Lulu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love the size of the screen and the simple design of this laptop. Working with it as a tablet though is definitely challenging. Also, since I bought this I had quite few freezing (it would just freeze on me for no reason and have to restart) incidents, which is not nice! But all in all, I like this laptop and definitely recommend it.

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi Lulu,

      Thanks for letting us know about your experience so far with the Surface Book 2! We're excited to hear that you are liking your new device. We're sorry to hear that you have had some freezing issues. We have a simple diagnostic toolkit you can run to diagnose any common issue like needing an update for your device here: https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit.

      After following the instructions, if you still find you are having persisting issues with your device, please don't hesitate to reach out to our support team here:  https://support.microsoft.com/en-us/contactus/.

      We are always happy to assist you to get your device in tip-top shape!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Best Investment I've Made

    Posted
    Cmarie619
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is the perfect tool for school. It is so easy to take notes while simultaneously watching videos, reading content, etc., right from the computer. I haven't used Tablet mode much but laptop mode, presentation mode and studio love all come in very handy for various tasks. This was a pretty penny but for me, it was worth it!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      We're thrilled to hear that you're loving the ultra versatile design of the Surface Book 2. It sounds like this device has helped you master multitasking for your studies. We're proud to be helping you achieve more!

      Best regards,

      Jessica

      Surface Customer Care Microsoft

  • Rating: 1 out of 5 stars

    Very unhappy

    Posted
    Datawiz21
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    The Microsoft surface book 2 is not a well tested and/or performing product. Many glitches occur on a daily basis. For example, screen flashes incomprehensible data. Now the screen is black and the machine will not turn on.

    No, I would not recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hello,

      We're sorry to hear that you are experiencing several difficulties with your purchase of the Surface Book 2. We certainly expect more from our devices, and we would like you to know we're here to help. We have alerted our specialized care team about your situation, and they are prepared to help you. We highly encourage you to file a ticket via this link: aka.ms/SurfaceCare-us, and use your unique reference ID number: 1809143930107.

      We hope to hear from you soon!

      Sincerely,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    The best high end laptop

    Posted
    Martin
    • My Best Buy® MemberMember

    I won't write a review, professionals have done that already. I'll just say this PC is everything Microsoft claims. As pretty as a Mac Book but with a real world OS, more power and better features.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing laptop for all your needs

    Posted
    Sasmommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    From web surfing to photo editing, this laptop is top notch, amazing! I am SO happy I went with the Surface Book 2 over the MacBook Pro. It really is an amazing machine and I would recommend it to everyone!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thank you for your feedback! We're glad you've been enjoying your Surface Book 2, and welcome you to the Surface family.

      Kindly,

      Victoria
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Amazing PC

    Posted
    SurfaceMan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    After thoroughly researching PC's. I choose this one. Unbelievably happy. I love the functionality and the tablet. I bought stylus and surface dial too after about a week Just fantastic

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for the kind words! The Surface Book works great with the Surface Pen and Dial to help you stay in the flow no matter what project you're working on. We're delighted you found your ideal set-up!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 4 out of 5 stars

    Microsoft - Surface Book 2 - 15"

    Posted
    GHH32
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    15" screen is well worth the upgrade. Will not be disappointed in the performance. Only a 4 because it does not come with the stylus.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Super fast!

    Posted
    cruzer73
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Really light! Super Fast! Tons of memory! Would definitely recommend this computer if your work depends on it!

    I would recommend this to a friend

    • Brand response

      MicrosoftOutreachTeam

      Hi there,

      Thanks for recommending us! We pride ourselves on being dependable for our customers, so we're glad we fit the bill. The Surface Book 2 can not only carry you through the work day, but be used to sit back and relax in viewing mode, which is perfect for binge watching your favorite shows. We're glad you're enjoying your Surface experience!

      Kindly,

      Jessica
      Surface Customer Care Microsoft

  • Rating: 5 out of 5 stars

    Great Laptop - very versatile

    Posted
    Ceti20
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This is a great step in the laptop evolution. The detachable screen is a very useful feature.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Amazing

    Posted
    Taz2u
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Had to get the biggest memory possible since I'm using this laptop so much.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Laptop

    Posted
    DM51
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The Surface Book 2 lived up to Microsoft's claims. Very powerful and best-in-class design.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great computer and super fast

    Posted
    Katie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great service and got awesome accessories. Geek squad is fast and helpful

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome product

    Posted
    Work
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Light weight, super fast, user friendly, Beast....

    I would recommend this to a friend